8.1.5
Updates
Whenever you encounter problems, it is recommended that you first download and install any
available software updates. Updates are released regularly to fix known problems, maintain
compatibility with operating system updates, and to continuously improve the software. The
version number of your software is displayed in the About dialog for all Native Instruments ap-
plications. This dialog can be opened by clicking the NI logo in the upper right corner of the
user interface, by clicking the KOMPLETE KONTROL logo in its upper left corner, or by select-
ing
About Komplete Kontrol
from the
Help
menu in the application menu bar or from the
Help
submenu in the KOMPLETE KONTROL menu. Alternatively, you can find the version numbers
of all installed Native Instruments applications when showing the details for an application
within the
Overview
page of the Service Center. Updates are available on the
Update
page in
Service Center or on our website under:
http://www.native-instruments.com/updates
8.2
Getting Help
If you are experiencing problems related to your Native Instruments product that the supplied
documentation does not cover, there are several ways of getting help!
Most of the links in the following sections can also be reached from the Service Center
application: Open the Service Center application and click on the
Support
button in the
upper-right corner.
8.2.1
Knowledge Base
The Online Knowledge Base gathers useful information about your Native Instruments product
and can be of great help to solve possible issues you may encounter. You can reach the Knowl-
edge Base via:
www.native-instruments.com/knowledge
►
To open the Knowledge Base from within KOMPLETE KONTROL, select
Visit Online
Knowledge Base
from the
Help
menu in the application menu bar or from the
Help
sub-
menu in the KOMPLETE KONTROL menu.
Troubleshooting – Getting Help
Troubleshooting
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