Muratec F-520, Network Manual

Page: 103 / 111

6-4 Troubleshooting
Symptom Causes Suggested solutions
Cannot send a
document to an
FTP server
The FTP server
setting is not set cor-
rectly.
Verify the FTP server settings.
If you are unsure about the FTP server setting,
contact your network administrator.
TCP/IP setting may
be incorrect.
Verify the TCP/IP settings. (See page 2-2 or 5-
21.)
E-mail issues
Symptom Causes Suggested solutions
Cannot receive
e-mail
The data
received cannot
be read due to
the file format.
Ask the originator to resend the document in a sup-
ported file format, “TIFF-S”, “TIFF-F” or “TIFF-FX”.
Cannot connect to
the POP server
POP server IP
Address /Domain
name has not
been set-up cor-
rectly or the POP
server is down.
Check the POP server IP Address/Domain name.
(See “SMTP/POP settings” on page 4-2.)
If the POP server is registered using a domain name,
confirm that the DNS server address has been regis-
tered. (See “TCP/IP settings” on page 2-2 or 5-21.)
If necessary, consult your network administrator.
POP userID or
password is not
correct.
Check the userID and password for the POP3 server.
Check the POP3 authentication method.
(See “SMTP/POP settings” on page 4-2.)
If necessary, consult your network administrator.
Cannot connect to
the SMTP server.
The SMTP
server has not
been set-up cor-
rectly.
Check the userID and password for the SMTP server.
Check the SMTP authentication method.
(See “SMTP/POP settings” on page 4-2.)
If necessary, consult your network administrator.
Returns an error
report from the
remote Internet
FAX.
The document
was sent to an
Internet FAX
terminal in an
incompatible file
format.
Change the attached file format to “TIFF” or “TIFF-S”.
(See “E-mail setting” on page 4-4.)