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GETTING STARTED

iDEN

94

C: TROUBLESHOOTING

Troubleshooting the Software Installation

If there is a problem during the installation, CompanionPro will display an error
message to indicate the type of problem that occurred. Some common error
messages are reproduced below along with information on how to troubleshoot
them:

You may try to uninstall iDEN CompanionPro and reinstall. If the installation tells
you to restart the computer, you must do so, to insure proper installation.

If CompanionPro still cannot be installed, please refer to page 96.

Troubleshooting the Hardware Setup

Hardware setup problems usually surface when reading or writing Call List data to
the phone.

To solve the problem:

1.

Make sure that the

PC

and the programming cable you are using meet the

specifications on pages 13 and 16 respectively.

2.

Check for loose hardware connections. Make sure that the programming
cable is securely connected to the iDEN phone.

3.

Make sure the phone is powered on and has a fully charged battery.

4.

Examine the metal contacts on the iDEN phone and on the programming
cable for dust or grime. If necessary, clean the contacts with alcohol and let
dry.

If you see this

message...

Do this:

Cannot create...
directory.

Check if the directory path you entered is valid.
If not, specify a valid path.

There is not enough
space available xx bytes
on disk XX.

Make sure you have at least X MB of free disk
space available and try the installation again.

An error occurred during
the move process.

Close all open applications and try the
installation again.

NOTE: Make sure that your computer meets the minimum requirements for
installation that appear on page 13.

A

p

pe

nd

ix

Appendix

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Summary of Contents for IDEN COMPANIONPRO

Page 1: ...iDEN CompanionPro User s Guide NTN1755C NTN1755C ...

Page 2: ...nstallShield is licensed software provided by InstallShield Corp 1100 Woodfield Road 108 Schaumburg Illinois 60173 9946 USA InstallShield is provided to you for the exclusive purpose of installing the iDEN CompanionPro Motorola is exclusively responsible for the support of iDEN CompanionPro including support during the installation phase In no event will InstallShield Corp provide any technical su...

Page 3: ...nionPro 14 INSTALLATION Verifying the Installation 15 Setting Up the Programming Hardware 16 SETUP Using an Alternate Programming Cable 18 Using CompanionPro 19 Getting Around in CompanionPro 19 Using the Menus 19 OVERVIEW Features of the CompanionPro Application Window 21 CompanionPro Tool Bars 22 Application Tool Bar 22 iDEN Tool Bar 23 CompanionPro Units and Talkgroups 24 Units and Talkgroups T...

Page 4: ...ies to the Phone List 73 Task 7 Copying Entries from One CompanionPro file to Another 74 Task 8 Dragging and Dropping Entries from One CompanionPro file to Another 75 Task 9 Saving a CompanionPro file 76 Task 10 Appending CompanionPro Data 77 Task 11 Writing CompanionPro Data to the Phone 78 Task 12 Writing CompanionPro Data to the Phone Using the Copy Wizard 79 Task 13 Adding a Unit 81 Task 14 Ad...

Page 5: ... CompanionPro Menu Maps B Keyboard Shortcuts 92 C Troubleshooting 94 Troubleshooting the Software Installation 94 Troubleshooting the Hardware Setup 94 D Contacting Motorola 96 Customer Service 96 Product Suggestions 96 E Frequently Asked Questions 97 ...

Page 6: ......

Page 7: ...s and save the entries in the CompanionPro COP file format in the PC Who Should Use this Manual This iDEN CompanionPro Application User s Guide is intended for fleet managers or end users who will use CompanionPro to deploy iDEN phones Using iDEN CompanionPro the fleet manager or end user quickly reads edits and copies Call Lists to one phone or hundreds sends a message to a targeted phone or to a...

Page 8: ...the CompanionPro User s Guide contain A map of the CompanionPro menus A list of keyboard shortcuts Troubleshooting information Details on contacting Motorola for technical support Most frequently asked Questions and Answers System messages About CompanionPro On line Help The CompanionPro User s Guide is designed to supplement the on line help installed with CompanionPro Be sure to refer to the on ...

Page 9: ...o the Open function in the CompanionPro File menu Indicates in the tutorial that the current topic continues on the following page TIP Denotes tips and hints for using CompanionPro Indicates an operational procedure practice or condition requiring special attention Alerts to conditions that can result in loss or corruption of data or damage to application files Processor Pentium 300 or later Memor...

Page 10: ... default installation directory path by clicking the Browse button Click Next 8 Select the desired Program Folder in which to add the CompanionPro shortcut and click Next The installation program also creates keys in the system registry 9 Select which COM serial port to use in the COM Port Selection screen Click Next when ready This setting can be changed later 10 When the setup is complete you wi...

Page 11: ...ompanionPro application similar to the following appears Do not delete or move any application files installed with CompanionPro software They are required to run CompanionPro application NOTE Since the installation files are compressed you cannot install CompanionPro simply by copying the files from the installation CD or disk to the hard disk You must use the Setup program NOTE You must have Adm...

Page 12: ...ETTING UP THE PROGRAMMING HARDWARE 1 Connect the data cable to the computer COM serial port as illustrated on pages 18 2 Power on the iDEN phone using a fully charged battery 3 Connect the other end of the data cable to the accessory connector on the phone Verify that the data cable is securely connected to the phone This Installation Installation ...

Page 13: ...r power off the PC during the programming process This can cause data to become corrupted and can damage the unit NOTE Make it a practice to periodically examine your iDEN phone and programming cable metal contacts for cleanliness If necessary clean the contacts with alcohol and let dry Setup Setup ...

Page 14: ... Companion Pro The Quickcomm feature allows for fast communication between iDEN Com panionPro and the phone To deactivate QuickComm 1 Select Tools Options 2 In the Options dialog box deselect the QuickComm check box Hardware setup using NKN6501 COM Serial Port Data Cable may differ with other phones Setup Setup ...

Page 15: ...ro COP format Getting Around in CompanionPro Access all CompanionPro functions from the toolbars menus or through the keyboard shortcuts listed on page 92 of the CompanionPro User s Guide in CD ROM Using the Menus The CompanionPro Application menu bar is shown below The eight drop down menus of CompanionPro are Use the menu items to accomplish the following tasks File Creates a new CompanionPro CO...

Page 16: ...it Opens the Unit Information screen if a iDEN CompanionPro file is open and selected SMS Actions Save Load a message select a modem modify SMS settings and get Help Window Accesses standard Windows environment controls Help Accesses CompanionPro Help topics and the CompanionPro version information screen NOTE Pressing the F1 key also accesses help NOTE Some CompanionPro menu functions will not be...

Page 17: ...List as described on page 24 CompanionPro Tool Bars provides easy access to many of the most commonly used operations of CompanionPro See CompanionPro Tool Bars as described on page 22 Units and Talkgroups Tabs Allows for switching between Units or Talkgroup screens as described on page 24 Inside Unit provides easy access to additional applications Overview Overview ...

Page 18: ...nionPro file Saves the current CompanionPro file Sends information to the default printer Printing is mode specific Pastes copied text from the windows clipboard to the selected area of the application Copies selected text in an open CompanionPro file to the Windows Clipboard Reads an iDEN unit Writes user ergonomics and Call Lists data to the destination phone Adds a unit to the current Companion...

Page 19: ...ng information that is stored in a backup codeplug file to an iDEN unit Messaging Center Opens the Messaging Center view which allows you to send an SMS message to one phone or a group of phones through a modem and places the SMS Actions Tool Bar Buttons as described on page 52 to the right of the CompanionPro Application screen Personal Information Center Opens the Phonebook and Datebook screen a...

Page 20: ...ch includes two tabs and a tool bar described on page 27 Units use to add modify or delete an iDEN unit view unit information and settings Talkgroups use to view the talkgroup list view available users available talkgroups and all users Table 3 Units and Talkgroups Field Descriptions Units Tab Field Filling In or Clicking User s Name Accepts up to 11 characters IMEI Accepts up to 15 characters Mod...

Page 21: ...ur phone user guide IP Address Accepts up to 12 digits in format Available Users Displays all the iDEN units within the current IDEN COMPANIONPRO FILE It includes User Name and Private ID Available Talkgroups Displays all the talkgroups supported by the service provider The field includes Talkgroup Name up to 11 characters and Talkgroup ID valid range is 1through 255 Users Displays all users exist...

Page 22: ...GETTING STARTED iDEN 26 Units and Talkgroups Tabs Overview Overview Unit Tab Talkgroup Tab ...

Page 23: ...s to access the following tasks Table 4 Inside Unit Tool Bar Buttons Accesses the Phone List tab page 28 Accesses the Private Call List tab page 30 Accesses the Talkgroup List tab page 32 Accesses the Phonebook tab page 34 Phone Settings page 36 Talkgroup Scan page 39 Accesses the Status Message List tab page 41 Available if supported by the phone Accesses the View tab page 43 Accesses the Notes t...

Page 24: ... buttons Add a new entry by typing values in an empty row NOTE If a phone number is not added the entry is not added to the list Table 5 Phone List Tab Field Button Drop down Filling In or Clicking Phone List Add a new entry by typing values in an empty row If a phone number is not entered the entry is not added to the list Check the enable checkbox to enable the entry in the phone Name Sorts by n...

Page 25: ...py the Copy User s Information screen displays AutoFill Imports iDEN unit phone numbers within the same IDEN COMPANIONPRO FILE On clicking Auto Fill the Auto Fill Unit Information screen displays see page 50 SIM Transfer Allows the user to move phone listings and private ID listings to and from the phonebook Table 5 Phone List Tab Continued Field Button Drop down Filling In or Clicking Overview Ov...

Page 26: ... private ID within the same CompanionPro file can be imported to the current private call list by clicking Auto Fill To move a private list entry up or down Select the desired entry Click the arrow buttons Table 6 Private Call List Tab Field Button Drop down Filling In or Clicking Private Call List Consists of name with private IDs Add a new entry by typing values in an empty row If a private ID n...

Page 27: ...by selecting the source entries and clicking this button On clicking Copy the Copy User s Information screen displays AutoFill Imports iDEN unit phone numbers within the same IDEN COMPANIONPRO FILE On clicking Auto Fill the Auto Fill Unit Information screen displays SIM Transfer Allows the user to move phone listings and private listings to and from the phonebook Table 6 Private Call List Tab Cont...

Page 28: ...umns by selecting the desired option You can move a Talkgroup list entry down or up by selecting on any desired entry from the Talkgroup List and clicking the arrow buttons You can add a new entry by typing values in an empty row Note If the user does not enter a private number the entry will NOT be added to the list The current Talkgroup List entry will be removed by clicking the Remove button Cl...

Page 29: ...DEN units by selecting the source entries and clicking this button On clicking Copy the Copy User s Information screen displays Table 7 Talkgroup List Continued Field Button Drop down Filling In or Clicking NOTE NAM1 is most commonly used To use additional NAMs contact your service provider Certain iDEN models with SIM cards do not support NAMs NOTE Adding a name entry in the Talkgroup List screen...

Page 30: ...cking Phonebook Consists of name or private ID list entries Add a new entry by typing values in an empty row If a private ID number is not added the entry is not added to the list Name Sorts by name in alphabetical ascending order Number Sorts by numerical number in ascending order Type Sorts by type in sequential order Remove Removes the current phonebook entry Overview Overview ...

Page 31: ...licking Copy the Copy User s Information screen displays AutoFill Imports iDEN unit phone numbers within the same IDEN COMPANIONPRO FILE On clicking Auto Fill the Auto Fill Unit Information screen displays SIM Transfer Allows the user to move phone listings and private ID listings to and from the phonebook Field Button Drop down Filling In or Clicking Overview Overview ...

Page 32: ...d Button Drop down Filling In or Clicking Automatic Radio Lock Locks the phone on power up If set enter the correct pass code to unlock the phone Reset Passcode Resetting the passcode or unlock code and returns it to 0 0 0 0 One Minute Beep Timer Sounds a warning when a phone call has lasted for one minute Group Call Tone Sounds group call tones when the phone receives a Group Call page request Cl...

Page 33: ...3000 desktop accessory is used Enable Call Alert Stacking Allows phones to receive up to eight Call Alerts SMS Call Back Disable Disables the ability to automatically call the phone number contained in a Short Message Service SMS message by pressing the phone Send button Phone Lockout Programs the phone to call only the numbers in the pre programmed phone list Private Lockout Programs the phone to...

Page 34: ...tead of the handset speaker Horn and Lights Sounds the vehicle horn and flashes the lights to announce an incoming call VADK Enables Voice Activated Dekey a feature that makes possible hands free operation during dispatch calls when the phone handset is on hook Available on Advanced Feature Units Copy Copies the basic phone settings to the desired destination iDEN units On clicking Copy the Copy U...

Page 35: ...s are heard before talkgroups of lower priority Talkgroups are set up by the dispatcher but are provisioned by the service provider Talkgroup scan is only available for Advanced Feature Units Table 10 Talkgroup Scan Field Button Drop down Filling In or Clicking Name The name of the talkgroup scan group Available on certain advanced units only Mode Enter the carrier assigned talkgroup scan ID Enabl...

Page 36: ...y Copy Copies a partial or complete talkgroup scan list to the desired destination iDEN units by selecting the source entries and clicking this button On clicking Copy the Copy User s Information screen displays Table 10 Talkgroup Scan Continued Field Button Drop down Filling In or Clicking NOTE NAM1 is most commonly used To use additional NAMs contact your service provider Certain iDEN Overview O...

Page 37: ...tus Message List Tab Field Button Drop down Filling In or Clicking Status Message Enter up to 11 character status message Status ID Enter the Message ID that is associated with the Message NAM Allows the user to view status message list information for a different NAM Enabled if the current iDEN unit has more than one NAM Remove Removes the current status message entry NOTE NAM1 is most commonly u...

Page 38: ...age list to the desired destination iDEN units by selecting the source entries and clicking this button On clicking Copy the Copy User s Information screen displays Table 11 Status Message List Tab Continued Field Button Drop down Filling In or Clicking Overview Overview ...

Page 39: ...ructure Version Displays the current codeplug structure version of the iDEN phone Codeplug Defaults Version Displays the default codeplug version Last Modification Date Time Displays the Date Time of last modification of the SIM ID Displays the SIM ID Only with applicable phone models Model Number Displays the model number of the unit Model Name Displays the model name of the unit Overview Overvie...

Page 40: ...from the inside Units Tool Bar to display the Notes page Write your message and return to this page later for reference comments Table 13 Comments Tab Field Button Drop down Filling In or Clicking Notes Enter up to 150 characters of text Overview Overview ...

Page 41: ...one Settings Tab Field Button Drop down Filling in or Clicking Power Mode Sets the mode of the phone when it is powered on See the table on page 47 Talkgroup Type Specifies the type of talkgroup Timer Auto Power Down Sets the length of time after which a mobile phone or a portable in a car kit automatically powers down if it registers no activity on the phone keypad To disable auto power down set ...

Page 42: ...bled Sounds the failsoft tone at regular intervals select units only if the phone is in Isolated Site Operation ISO Silent Earpiece Specifies if the failsoft tone will be sounded at regular intervals if the phone is in Isolated Site Operation ISO Active Line Indicator Specifies the line on the phone display on which the Active Line Indicator ALI appears when the phone enters Talkgroup mode Net mod...

Page 43: ...anced Phone Settings Tab Power Mode Power Mode Selecting Places the Phone in Last Active Mode Last operating mode Talkgroup Mode Talkgroup mode Private Call Mode Private call mode Phone Mode Phone mode Net Mode Net mode Overview Overview ...

Page 44: ...DEN units to which the list will be copied Table 15 Copy Unit s Dialog Field Button Drop down Filling In or Clicking Copy From Displays the name of the phone that will be copied from Select one or more target units Select destination iDEN units by checking the boxes to the left of the name Select All Selects all the iDEN units within the same IDEN COMPANIONPRO FILE Copy Overwrites the destination ...

Page 45: ...GETTING STARTED iDEN 49 Help Displays related Help topic Table 15 Copy Unit s Dialog Continued Field Button Drop down Filling In or Clicking Overview Overview ...

Page 46: ...ill be Auto Filled Select one or more source units Select multiple iDEN units by double clicking each desired entry or by pressing the Shift key and clicking the desired unit s Select multiple continuous iDEN units by pressing down mouse on one entry and drag to the desired one or by pressing the Shift key and moving the cursor up or down to the desired unit s Select All Selects all the iDEN units...

Page 47: ...imum length of one SMS message is 140 characters for most phones This number can be changed in the service provider settings of the options dialog box but should only be changed if you are sure the service provider supports a different length For SMS message settings see the SMS message setting on page 64 In the Messaging Center view the SMS Actions Tool Bar displays to the right of the CompanionP...

Page 48: ...he Available Units screen displays Message Type a message in the Message edit box All printable characters are allowed Include Sender s Name Allows the sender of the message to include his her name with the message so the recipient knows who the message is from Send Sends the message Table 18 SMS Actions Tool Bar Buttons Allows a user to load a saved SMS message that is stored in the current IDEN ...

Page 49: ...m the Tools menu or by clicking the button on the iDEN toolbar After connecting the phone needing recovery to the PC using the appropriate cable and starting the Recover Wizard the following events take place 1 The Recover Wizard reads the phone information and looks for the codeplug backup file for this phone 2 If found the Recover Wizard automatically recovers the phone 3 If no backup codeplug f...

Page 50: ...zard Step 2 of 3 screen displays 2 Step 2 of 3 Select the data items to copy Select any of the following items Phone List Private Call List NAM1 Private Call List NAM2 if the source phone has NAM2 Private Call List NAM3 if the source phone has NAM3 Phone Settings Basic Phone Set tings Advanced Talkgroup Scan if the source phone has talkgroup scan list Status ID if the source phone has status ID li...

Page 51: ...tically be displayed on the left side of the screen NOTE This feature is not available for all iDEN models Table 19 Phonebook Field Button Drop down Filling In or Clicking Find Area for entering a search name Find Next Allows the user to search for another name after entering the information in the Find window AB YZ Use these to move the selection to the first name with that letter New Allows the ...

Page 52: ...er Space for entering a Fax phone number Pager Number Space for entering a Pager number Private Space for entering a Private ID number Other Space for entering other phone numbers not related to the any of the other areas Save Used to save or re save information after each entry or modification Add Phonebook Entry Used for adding a new phonebook entry Delete Phonebook Entry Used for deleting phone...

Page 53: ...Field Button Drop down Filling In or Clicking Datebook The Datebook contains information for specific dates or appointments entered by the user Day View The Day View illustrates month calendars showing each day In addition the current date is circled The current date is shown in a white column In addition the left side of the day view is set up in 30 minute intervals This area will display the ent...

Page 54: ...hlighted In addition the user can select the month and year Add Datebook Entry Click to create a new Datebook entry Delete Datebook Entry Click to delete any existing Datebook entry TrueSync Launches Truesync so that you can synchronize your data Only available if installed on your PC Help Displays related Help topic Table 20 Datebook Continued Field Button Drop down Filling In or Clicking Overvie...

Page 55: ... language English French select a serial communication COM port enable the QuickComm high speed communications feature selected phone models only test a selected COM port set up the path for backing up codeplug files either by entering the path in the edit box or by clicking the Browse button Table 21 Options Dialog Configuration Tab Field Button Drop down Filling In or Clicking Initial Language S...

Page 56: ... Path Displays the location of the codeplug backup file To set the codeplug backup path Type the full path of the directory name in the box or Click the browse button and select the directory folder that will contain the codeplug backup file Table 21 Options Dialog Configuration Tab Continued Field Button Drop down Filling In or Clicking NOTE At present the QuickComm feature is available if data c...

Page 57: ...mistake When the box is checked the service provider settings can be modified Otherwise the controls are disabled and appear dimmed unavailable Name Sets the name of the current service provider City Selects the city where the dialup number is located If the city does not exist in the list contact the service provider for an updated phone number Phone Sets the SMS dialup phone number of the servic...

Page 58: ...Add City the city and matching phone number that is currently displayed in the City box is saved To add a new city to the City Name drop down list do the following 1 Enter a new name in the City box 2 Enter the phone number for that location in the phone box 3 Click Add City to add the named location to the City Name drop down list Update City Allows changes to a city name and or phone number of a...

Page 59: ...mbers from the drop down list To delete a particular city from the selection list 1 Select the city from the City Name drop down list 2 Click the Delete City button Table 22 Options Dialog Service Provider Settings Tab Continued Field Button Drop down Filling In or Clicking Overview Overview ...

Page 60: ...rop down Filling In or Clicking Strip Extra Spaces Removes extra spaces that may be entered in the message before submitting the SMS Message to the recipient This option is turned on by default Auto Split Breaks a message over the maximum message length usually 140 characters into two or more smaller messages ensuring proper transmission of the entire SMS message If not checked a message longer th...

Page 61: ...rds to maintain readability by the recipient of the message Table 23 Options Dialog Send SMS Message Settings Tab Continued Field Button Drop down Filling In or Clicking NOTE Turning on Add Index to Each Block decreases the maximum message length by 5 characters e g when the feature is enabled the maximum message length drops from 140 characters to 135 NOTE The Add Index to Each Block option only ...

Page 62: ...on if present in the dialog box Context specific help on a CompanionPro field Press the F1 key when the cursor is in that field or right click the field and select Help In addition you can click the question mark button in the titlebar of the dialog box and then click the field Help on a specific CompanionPro menu item feature or field 1 Click the Help Topics button in the Help window and click th...

Page 63: ...tab page 77 Task 11 Writing iDEN CompanionPro Data to the Phone tab page 78 Task 12 Writing iDEN CompanionPro Data to the Phone Using the Copy Wizard tab page 79 Task 13 Adding a Unit tab page 81 Task 14 Adding a Phone to the Current iDEN CompanionPro File tab page 82 Task 15 Modifying a Unit tab page 83 Task 16 Deleting a Unit tab page 84 Task 17 Adding a Talkgroup tab page 85 Task 18 Deleting a ...

Page 64: ...portion of the screen 2 Click the New button 3 Type the name and the phone number plus any additional information required 4 When completed click the Save button To Modify an Entry 1 Click on the name to be modified 2 Change as required To Delete an Entry 1 Click on the information you wish to delete Click the Delete Phonebook Entry button Tutorial Tutorial ...

Page 65: ...ry button 2 Add the required information to the Appointment pop up screen 3 Click the OK button To Modify a Datebook Entry 1 Double click on the entry to be modified and make the change 2 Click the OK button To Delete a Datebook Entry 1 Select the Appointment to be Deleted 2 Hit the Delete Datebook Entry button Tutorial Tutorial ...

Page 66: ...ar and begin moving toward 100 percent indicating the status of the read process After the IDEN COMPANIONPRO file data has been read CompanionPro will display a IDEN COMPANIONPRO file window similar to the one on page 71 4 When you have completed all the necessary read and or write operations on the phone disconnect the programming cable from the phone Never disconnect the data cable from the iDEN...

Page 67: ...cedure below to start this tutorial if a IDEN COMPANIONPRO FILE is already available on your computer 1 Select File Open 2 In the File Open dialog box navigate to the drive and folder or directory where the IDEN COMPANIONPRO file is located 3 Double click the desired file name or highlight it and click OK You should see a IDEN COMPANIONPRO file data window Tutorial Tutorial ...

Page 68: ...ore proceeding to the next task take a few moments to review the CompanionPro menus and the various features of the Call List window These are described in Using CompanionPro as described beginning on page 19 NOTE To avoid loss of data you should make backup copies of all iDEN CompanionPro files before you modify them A backup file is extremely useful in replacing a data file that is corrupted or ...

Page 69: ...e 5551212 in the Phone Number column Repeat this procedure for the second entry 4 To practice deleting an entry select the LOCAL entry and click the Remove button This completes the task Call List entries can be added deleted or modified as described in this task NOTE You can use upper or lowercase characters punctuation and extended foreign language characters such as ç in an alias The phone will...

Page 70: ... Call List highlight the desired type of Call List in the sorted view and click the toolbar Copy button 3 Select Edit Copy The highlighted entries will be copied to the clipboard 4 Select File Open Locate the spare backup IDEN COMPANIONPRO file and double click the file name to open it 5 When the file is opened click the phonelist icon 6 Select Edit Paste to complete the task NOTE CompanionPro cop...

Page 71: ...PRO FILE you used in the previous task and click File New to open a blank IDEN COMPANIONPRO file Using Windows Tile arrange both files in the work space 3 Highlight click the left most box of the row containing the entry to move 4 Position the mouse pointer to the top or bottom edge of the row While pressing and holding the left mouse button press and hold the Control key The pointer shape changes...

Page 72: ...ve Choose Save As to save the file with a different name 3 If the file is being saved for the first time the File Save dialog box will appear Specify the file name and directory location where the file should be saved Click OK to complete the task NOTE CompanionPro identifies IDEN COMPANIONPRO files by their COP file name extension If you do not use this extension when saving a iDEN CompanionPro f...

Page 73: ...a file that is already open in CompanionPro 1 Click on the title bar of the IDEN COMPANIONPRO file to make it active 2 Select File Append File NOTE If two data files contain the same unit you are asked The target file already contains the information for the unit with IMEI number number and serial number serial number Do you want to replace the existing unit information Replace the current unit by...

Page 74: ... in the Serial Port field The setting displayed should be the COM Port that the programming cable is connected to 4 Select File Write Phone A progress bar will be displayed and should begin progressing toward 100 percent indicating the status of the write process Never disconnect the data cable from the iDEN phone or power off the PC during the programming process This can cause data to become cor...

Page 75: ... wish to write to the phone You can read the data from a phone or from a IDEN COMPANIONPRO file For this task use a backup IDEN COMPANIONPRO file 2 Set up the programming hardware as described in Setting Up the Programming Hardware as described on page 16 3 Select Tools Options Check the setting in the Serial COM Port field The setting displayed should be the COM Port that the programming cable is...

Page 76: ...ed data to the phone A progress bar will be displayed and should begin progressing toward 100 percent 9 When the process is complete click Done to exit the Copy Wizard Step 3 of 3 dialog box NOTE If the data source is a phone you must make sure the phone is connected to the computer before clicking Next Otherwise CompanionPro will display an error message NOTE If the progress bar does not appear o...

Page 77: ...at is associated with the phone Press Tab to advance the cursor to the next field 4 The SIM ID field is read only Press the tab to advance the cursor to the next field 5 Click the Model Type drop down and choose the model Press Tab to advance the cursor to the next field 6 Populate all fields When finished click an empty row The icon changes from pencil to triangle indicating the change is saved N...

Page 78: ...an iDEN phone by connecting it to the programming cable 1 From the phone center Units screen click the Read Phone button on the Application Tool Bar The Read Phone Status screen appears 2 After the phone has been read the following message is displayed The phone has been read successfully Would you like to append the phone information to the current IDEN COMPANIONPRO file click Yes to complete the...

Page 79: ...m the phone center Units screen click the entry to edit Clicking changes the icon from an asterisk to a pencil 2 Edit the row entries When finished click an empty row The icon changes from pencil to triangle indicating the change is saved Tutorial Tutorial ...

Page 80: ...Unit 1 From the phone center Units screen select the entire row to delete Clicking changes the icon from an asterisk to a pencil 2 Press the Delete key on the keyboard or click the Delete Unit button on the Application Tool Bar Tutorial Tutorial ...

Page 81: ...ough 255 in the Talkgroup ID field 4 Click on a blank row to save the changes Add named users to the Talkgroup from the Available Users list 1 Select the user s and click the Add button 2 Select the appropriate NAM 1 through 3 from the NAM drop down box if more than one NAM is available 3 Only your service provider wcan add the talkgroup s to the system NOTE Changes to talkgroups are made through ...

Page 82: ...he Application Toolbar select Talkgroup Delete or Highlight the desired entry and press Control d or do the following 1 Select the desired entry from the Available Talkgroup list 2 Click the Delete Talkgroup button from the Application Toolbar Tutorial Tutorial ...

Page 83: ...tion iDEN phone To send the same message to several phones at once enter multiple phone numbers in the edit control space typing a semicolon delimiter between phone numbers 100 maximum of each phone 3 Type a message in the Message edit box All printable characters are allowed To send a long message one that could exceed the limitation s set by the message server check the Split Long Message box 4 ...

Page 84: ...es recovery See Setting Up the Programming Hardware as described on page 16 3 Click the Recover Wizard icon located on the iDEN toolbar 4 The PC reads the phone information and looks for the codeplug backup file for this phone If recovery information is found the PC recovers the phone Recovery is automatic and can not be cancelled once the operation begins 5 A progress bar displays as the backup c...

Page 85: ...he Options dialog box display 2 Use the Configuration page to set or reset initial language COM serial port number and codeplug backup path Also use the Configuration page to verify the connection between the PC and radio If the QuickComm box on the Configuration page is checked CompanionPro can use high speed communications when accessing the phone through the serial port for certain phone models...

Page 86: ...anionPro menus and how to use them page 19 CompanionPro application and tool bars page 21 CompanionPro help topics and how to use them page 66 reading page 70 and writing to a unit page 78 adding page 85 and deleting a talkgroup page 86 Be sure to review this material as necessary and refer to the context sensitive on line help as you use CompanionPro iDEN CompanionPro fileA CompanionPro Tutorial ...

Page 87: ...GETTING STARTED iDEN 91 Menu Maps The Edit menu will be visible only when a iDEN CompanionPro file is open Appendix Appendix ...

Page 88: ...rl O Append a iDEN CompanionPro file to another iDEN CompanionPro file Ctrl A Save a iDEN CompanionPro file Ctrl S Print a iDEN CompanionPro file Ctrl P Access the Phone Center Ctrl L Access the Messaging Center Ctrl M Start the Copy Wizard Ctrl W Start the Recover Wizard Ctrl H Read Call List data from the phone Ctrl R Program the Phone Ctrl T Reset the Phone Ctrl Q Options Ctrl T Set Language to...

Page 89: ...alkgroup Ctrl T Delete Talkgroup Ctrl G View the Tool Bar Ctrl 1 View the Status Bar Ctrl 2 Access help on the current item or entry F1 To Continued Press NOTE Refer to the Keyboard Shortcuts section in the on line help for a list of navigation shortcuts Appendix Appendix ...

Page 90: ...gramming cable you are using meet the specifications on pages 13 and 16 respectively 2 Check for loose hardware connections Make sure that the programming cable is securely connected to the iDEN phone 3 Make sure the phone is powered on and has a fully charged battery 4 Examine the metal contacts on the iDEN phone and on the programming cable for dust or grime If necessary clean the contacts with ...

Page 91: ...previously saved data file is available try and write this file to the iDEN phone If a file is not available retrieve data from another iDEN phone of the same model if possible and write the new data file to the original phone If the problem still cannot be resolved please refer to page 96 Never disconnect the data cable from the iDEN phone or power off the PC during the programming process This c...

Page 92: ...or write to us at the following address iDEN Customer Services Room 11EE1 8000 W Sunrise Blvd Plantation FL 33322 USA If you are outside the US contact your local dealer Please provide the following information when contacting us 1 Nature and description of the problem 2 When the problem occurred and what specific actions led to it 3 Details on the type of PC manufacturer version and operating sys...

Page 93: ...or all the COM ports available on your machine Q I am unable to read a phone and keep getting the following error Unable to read the phone Please check to make sure the COM Port Setting is set correctly from the Tools Options menu Also be sure the cable is securely connected to the iDEN unit and plugged into the COM port on the computer and that the battery is fully charged A Check the following C...

Page 94: ...der to view the details of a unit you must first select a saved unit To save a unit after entering its information click on an empty row A This is because the information you have entered has not yet been saved to the iDEN CompanionPro file In order to save the unit information you must click on a different row for the changes for that unit to be saved Try clicking on another row and then select t...

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