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MAINTENANCE AND TROUBLESHOOTING
Affected Leads
Problem
Correction
ARTIFACT / NOISE on All Leads
High Freq. Noise.
Adjust low pass filter setting to 150 or
40 Hz (see warning); check proximity to
power cables; check AC filter setting
(50 Hz or 60 Hz).
Ensure patient is relaxed and muscles
are not tense.
WARNING
: When the 40 Hz
filter is used, the frequency response
requirement for diagnostic ECG
equipment cannot be met.
UNABLE TO SAVE ECG
ECG data too noisy to store.
Correct noise and try
acquisition/storage again.
With WAM connected:
Real-Time Screen or ECG
Printouts have missing data
(i.e. blank gap in waveform)
AND/OR
ECG can only be acquired by
selecting ECG button twice
(forced acquire)
AND/OR
Interpretation
statements/measurements are
not printed on report
Unstable WAM connection
preventing ELI 380 from
recording data.
Reposition WAM for
better wireless
connection (see Notes
under User Safety
Information). If unable to
secure better connection,
use AM12 for wired
connection instead.
If problem persists, call
Mortara Customer
Service to search for
possible radio
interference sources.
Transmission Troubleshooting Chart
LCD Message
Problem
Correction
TRANSMIT FAILED
Unable to transmit ECG.
Ensure site number is valid. Retry.
ERROR-DICOM Not Enabled
A DICOM communication was
attempted, but the unit is not
configured for DICOM.
Configure the system to DICOM and
reboot.
UNABLE TO SAVE ECG
No available memory.
ECG data too noisy to store.
Transmit or mark records for deletion
in the directory.
Correct noise and try
acquisition/storage again.
DHCP FAILURE
The WLAN module failed to get
an address from DHCP.
Contact Mortara Technical Service.
DPAC FAILURE
WLAN failed to initialize.
Contact Mortara Technical Service.
CAN’T CONNECT TO ACCESS
POINT
A link to the access point could
not be established.
Ensure the IP address is correct.
If problem persists, contact Mortara
Technical Service.
CAN’T CONNECT TO REMOTE
LINK
A link to the access point was
established, but the link to the
destination failed.
Ensure the IP address is correct.
If problem persists, contact Mortara
Technical Service.
TIME SYNC FAULT
Possible incorrect version of
ELI Link
Install latest version.