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Introduction

114

Introduction

This chapter provides information to aid you in resolving printer problems you
may encounter, or at least guide you to the proper sources for help.

Verifying Printer Configuration Information

There are two ways to get configuration information so you can verify that the
printer is printing correctly:

On the startup page that prints automatically when you turn on the printer.

If you don’t want a startup page to print each time you turn on the
printer, you can turn it off in the System Default/Startup Options/
Start Page menu.

Using PageScope Light.

On a configuration page printed through the printer menu.

Press Key

(Until) Display Reads

MAGICOLOR 2350

IDLE

MAGICOLOR 2350

PRINT MENU

PRINT MENU

MENU MAP

PRINT MENU

CONFIGURATION

CONFIGURATION

*YES

*YES

IS SELECTED

The configuration page prints and the message window reads:

PRINT MENU

CONFIGURATION

MAGICOLOR 2350

IDLE

EDNord - Istedgade 37A - 9000 Aalborg - Telefon 9633 3500

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Summary of Contents for MAGICOLOR 2350

Page 1: ...magicolor 2350 User s Guide 1800683 001B EDNord Istedgade 37A 9000 Aalborg Telefon 9633 3500...

Page 2: ...MS Inc Copyright Notice This guide is Copyrighted 2003 by MINOLTA QMS Inc One Magnum Pass Mobile AL 36618 All Rights Reserved This document may not be copied in whole or part nor transferred to any ot...

Page 3: ...Utilities Windows Environments Manual Installation 13 Installing Printer Drivers and Utilities Macintosh Environments 14 Some Notes to Consider 14 Macintosh OS 8 9 PPDs and Utilities Installation 14 M...

Page 4: ...2 Form Printing 42 Proof then Print Printing 42 Additional Assistance 43 3 Working with the Printer 45 About the Control Panel 46 Control Panel Indicators and Keys 46 Cancelling Print Jobs 47 Printer...

Page 5: ...RGB Gray Treatment 79 Troubleshooting Color Problems 79 6 Working with the Status Monitor 83 Introduction 84 Environment 84 Recognizing Status Monitor Alerts 84 Recovering from a Status Monitor Alert...

Page 6: ...edia Jams 125 Solving Other Problems 129 Solving Problems with Printing Quality 134 Status Error and Service Messages 140 Standard Status Messages 140 Error Messages 141 Service Messages 145 Additiona...

Page 7: ...pace Requirements 178 Location Requirements 180 Interface Panel 181 Power Requirements 182 ENERGY STAR Compliance 183 Engine and Controller Specifications 184 Engine 184 Print Speed Simplex 184 Print...

Page 8: ...EDNord Istedgade 37A 9000 Aalborg Telefon 9633 3500...

Page 9: ...1 Software Installation EDNord Istedgade 37A 9000 Aalborg Telefon 9633 3500...

Page 10: ...ers and PPDs Manual installation instructions and additional information are included in the magicolor 2350 Reference Guide in case you need them Windows Me Windows 98 Windows XP Windows 2000 Windows...

Page 11: ...s an error message displays at the end of the process Macintosh PPDs PostScript Printer Description PPD files allow you to configure options such as memory and informs the computer what options and fe...

Page 12: ...Readme on the Software Utilities CD ROM Pantone Tables These tables allow you to match printed colors to screen colors Provided for use with PostScript High resolution printing 600 x 600 dpi with con...

Page 13: ...s allows for the customization of UNIX based queues and filters for the specific features of the Crown printer Readme on the Software Utilities CD ROM magicolor 2350 Reference Guide on the Documentati...

Page 14: ...Insert the Software Utilities CD ROM in your CD ROM drive If the CD ROM does not start automatically double click setup exe in the root directory 2 In the first window click Printer Setup 3 Choose the...

Page 15: ...r Firm ware box It s very important to update the printer firmware the first time you install the printer 6 On the last screen choose Finish This returns you to the Main Menu screen where you can regi...

Page 16: ...ion of Macintosh OS X has limited support for PPD PostScript Printer Description files Although MINOLTA QMS printers can be used with Macintosh OS X not all advanced printing features are available Ad...

Page 17: ...ace OS 8 9 Step 2 Creating a Desktop Printer USB Connection a Plug one end of the USB cable into the Macintosh and the other into the printer s USB port b Locate the Desktop Printer Utility If you can...

Page 18: ...entered in each of the two menus You cannot use these two menus to identify two zones Trailing spaces are not considered part of the zone name All standard printable ASCII characters are valid except...

Page 19: ...S X Alternate Step 1 Software Installation Manual Manual installation instructions are included in the magicolor 2350 Reference Guide Refer to Section 2 Installing Printer Software Drivers and PPDs fo...

Page 20: ...the Use Default Queue on Server box is checked click it to unselect it Type in the IP Address again for the Queue name e Choose the Printer Model popup menu to select the magicolor 2350 PPD and choos...

Page 21: ...as well as instruction for installation For information about connecting using earlier versions of NetWare check the Answer Base at www minolta qms com Linux For Linux PPD and PDQ installation refer t...

Page 22: ...EDNord Istedgade 37A 9000 Aalborg Telefon 9633 3500...

Page 23: ...2 Using Media EDNord Istedgade 37A 9000 Aalborg Telefon 9633 3500...

Page 24: ...st to check placement Only plain paper 16 24 lb bond 60 90 g m2 can be autoduplexed See Media Specifications for supported sizes Attention Use only MINOLTA QMS approved media Using unsupported media s...

Page 25: ...K Quarto 8 0 x 10 0 203 2 x 254 0 1 No A4 Transparency 8 2 x 11 7 210 0 x 297 0 1 No Trans parency Use only approved media Letter Transparency 8 5 x 11 0 215 9 x 279 4 1 No Japanese Postcard 3 9 x 5 8...

Page 26: ...th a processed surface such as carbon paper digitally gloss coated media colored paper that has been treated Carbon backed Iron on transfer media heat sensitive paper heat pressure paper heat press tr...

Page 27: ...he envelope consist of three layers of paper the front back and flap Anything printed in these layered regions may be lost or faded Capacity Tray 1 multipurpose tray 200 sheets of 22 lb bond 80 g m2 p...

Page 28: ...us fumes Been presealed Labels A sheet of labels consists of a face sheet the printing surface adhesive and a carrier sheet The face sheet must follow the plain paper specification The face sheet surf...

Page 29: ...cking sheets that have peeled away or have exposed adhesive Labels may stick to the fuser unit causing them to peel off and media jams to occur Are perforated Capacity Tray 1 Up to 50 label sheets dep...

Page 30: ...2 Up to 500 sheets of 22 lb bond 80 g m2 paper letter A4 only Orientation Face up Type Check www minolta qms com support click on Answer Base for currently approved media To order approved media go t...

Page 31: ...approved media To order approved media go to www q shop com Do not fan large quantities of transparency media before loading it Resulting static electricity may cause printing errors Handle transparen...

Page 32: ...rge number of transparencies at a time may cause static buildup thus causing feeding problems Use transparencies that Are approved by MINOLTA QMS Have as little static electricity as possible What Is...

Page 33: ...Envelopes Envelopes have a nonguaranteed flap area that varies with envelope type Envelope print orientation is determined by your application Page Margins Margins are set through your application Som...

Page 34: ...rinter was designed for printing on a wide range of media types it is not intended to print exclusively on a single media type except plain paper Continuous printing on media other than plain paper su...

Page 35: ...se Tray All supported media sizes and types can be printed from Tray 1 Letter or A4 plain paper can be printed from Tray 1 or Tray 2 See Media Specifications for more information about media Plain Pap...

Page 36: ...the appropriate media type and size 7 Print the job Other Media When loading media other than Plain Paper set the media mode for example Thick Stock Label Stock or Transparency in the driver For opti...

Page 37: ...djust the media guides to the width of the envelopes Make sure the guides are snug enough to keep the envelopes straight but not so tight that they buckle the envelopes 6 In the printer driver set the...

Page 38: ...label indicates the printing side of the media Do not overfill the tray A fill limit mark is provided on the inside of the tray Tray 2 holds 500 sheets of 22 lb bond 80 g m paper Make sure that the p...

Page 39: ...nge the printer s default settings at the control panel or in PageScope Light and also in the MINOLTA QMS printer driver Default page sizes are set in inches on 110V printers and in millimeters on 220...

Page 40: ...r the printer through the control panel or PageScope Light Duplexing How do I print on both sides of the paper duplex Select paper that is opaque enough to block out what s printed on one side from be...

Page 41: ...are ready to print open the print dialog box by choosing the Print option within the application you are using 2 Find the even odd page selection For example in Quark XPress use the Document Page Seq...

Page 42: ...memory installed and with the duplex option selected in the printer Most print jobs will print with 128 MB of RAM but may not print at the desired resolution You will need at least 192 MB of RAM to p...

Page 43: ...tic buildup Remove transparencies as soon as possible from the output tray to avoid static buildup Media Storage How do I store media Keep media on a flat level surface in its original wrapper until i...

Page 44: ...er 3 and instructions for using the printer driver are in Chapter 4 PageScope Light instructions are included in the Reference Guide Print Resolution Your printer offers a choice of three print resolu...

Page 45: ...er Proof then Print features are available only when there is an optional hard disk installed on the printer Refer to the printer driver s on line help for more information about using proof then prin...

Page 46: ...EDNord Istedgade 37A 9000 Aalborg Telefon 9633 3500...

Page 47: ...3 Working with the Printer EDNord Istedgade 37A 9000 Aalborg Telefon 9633 3500...

Page 48: ...In addition it displays the current status of the printer including any condition that needs your attention Two indicators LEDs provide printer status information The message window displays status an...

Page 49: ...ystem and on a selectable item selects the displayed choice no matter what position the cursor is in 5 Moves up in the menu structure If menu choices with character by character selections scrolls upw...

Page 50: ...bs the control panel message window shows Main Menu The main menu provides access to all the printer s submenus Each submenu is briefly described in the following sections of this manual The Proof Pri...

Page 51: ...PE includes choices such as Private Job Stored Job and Proof and Hold The Proof Print menu appears only when there is a proof and hold job a stored job or a secured job on the optional hard disk Selec...

Page 52: ...ob The Default Chain and Map submenus appear only if an optional lower feeder unit is installed The Duplex submenu appears only if a duplex option is installed The Collate submenu appears only if an o...

Page 53: ...r cartridge Instructions are included in chapter 7 Replacing Consumables MAP LOGICAL TRAY 0 LOGICAL TRAY 1 LOGICAL TRAY 2 LOGICAL TRAY 3 LOGICAL TRAY 4 LOGICAL TRAY 5 LOGICAL TRAY 6 LOGICAL TRAY 7 LOG...

Page 54: ...adjustments are complete the printer will automatically calibrate to the settings you have specified Quality Menu OPC Action Submenu The OPC Action submenu lets you choose whether the printer will st...

Page 55: ...nu Ethernet Submenus Ethernet TCP IP Submenu Ethernet IPX SPX Submenu INTERFACE MENU ETHERNET USB PARALLEL INTERFACE MENU ETHERNET TCPIP ENABLE AUTO IP DHCP IP ADDRESS DEFAULT ROUTER SUBNET MASK BOOTP...

Page 56: ...e Menu USB Submenu Interface Menu Parallel Submenu INTERFACE MENU ETHERNET ETHERTALK NAME NAME2 NETZONE NETZONE2 INTERFACE MENU USB ENABLE JOB TIMEOUT YES NO INTERFACE MENU PARALLEL ENABLE JOB TIMEOUT...

Page 57: ...hard disk is installed Energy Saver Management appears only on 110V printers If it is turned Off the Energy Saver menu disappears If you select Restore Factory or Restore Custom the printer will turn...

Page 58: ...ptions are shown below SYSTEM DEFAULT EMULATION DEFAULT AUTO DEFAULT POST SCRIPT PCL LINE PRINTER POST SCRIPT PCL LINE PRINTER AUTO MATIC POST SCRIPT PCL PCL XL LINE PRINTER HEXDUMP PDF SYSTEM DEFAULT...

Page 59: ...PRINTER FONT LAYOUT MAP FONT SIZE FONT NAME ASCII EBCDIC SPACING ORIENTATION LINE NUMBERING LINE TERMINATION MARGINS TABS LINES PER PAGE CRISCR LFISLF CRISCRLF LFISLF CRISCR LFISCRLF CRISCRLF LFISCRLF...

Page 60: ...inters System Default Autocontinue Submenu The Autocontinue submenu allows you to continue printing if the media tray has a different size or media type than what the print job requests System Default...

Page 61: ...al hard disk is installed System Default Energy Saver Management Submenu The Energy Saver Management submenu is available only on 110V printers Service Menu The Service Menu is password protected It a...

Page 62: ...EDNord Istedgade 37A 9000 Aalborg Telefon 9633 3500...

Page 63: ...4 Working with the Printer Driver EDNord Istedgade 37A 9000 Aalborg Telefon 9633 3500...

Page 64: ...are controlled by PPDs The PPDs are integrated seamlessly into the operating system s own printer driver Feature settings are accessed in the same manner no matter what printer you use This manual inc...

Page 65: ...elects printer settings for the specific job you are sending Choose Print and then choose Properties Through the printer driver dialog box This changes printer settings for all subsequent print jobs u...

Page 66: ...Select the paper source if you have the optional lower feeder unit installed Select the type of media Select color or black and white printing The Paper Quality Tab also includes the Advanced button d...

Page 67: ...any page or pages Access the MQI Download Manager Using PostScript Drivers in Windows NT Displaying the Tabs 1 From the Start menu choose Settings and then Printers to display the Printers directory...

Page 68: ...tings for the specific job you are sending Choose Print and then choose Properties Through the printer driver dialog box This changes printer settings for all subsequent print jobs until you change th...

Page 69: ...et header and trailer pages and automatic tray switching Features Tab This tab allows you to Select print resolution Configure color controls Set PostScript options Check a proof before printing multi...

Page 70: ...Start menu choose Settings and then Printers to display the Printers directory 2 Click the MINOLTA QMS magicolor 2350 printer icon 3 To display the printer driver settings from the File menu choose Pr...

Page 71: ...pecialized print setting tabs Through your application This selects printer settings for the specific job you are sending Choose Print and then choose Properties Through the printer driver dialog box...

Page 72: ...options Set graphics options such as rotation and halftone handling Set PostScript Select collated or uncollated output on multiple multi page jobs Set the number of copies Scale your print job to a s...

Page 73: ...s tab allows you to Indicate which printer options are installed Selecting installed options makes the related features available in the printer driver Set accounting information About Tab This tab al...

Page 74: ...aserWriter driver or configured within the application you are using In addition to those standard choices the Minolta QMS PPDs also allow you to configure Paper sources Proof and print options Duplex...

Page 75: ...5 Working with Color EDNord Istedgade 37A 9000 Aalborg Telefon 9633 3500...

Page 76: ...to printed colors and tells you how to download specialized color profiles if you need them Printer Resolutions Your printer offers a choice of three print resolutions depending on which driver you se...

Page 77: ...utput and automatically readjusts itself to optimum settings that account for the age of toner cartridges and changes to the printer s environment such as increases or decreases in humidity or tempera...

Page 78: ...print jobs are more complicated Color Options is the best choice Color Options lets you apply one color matching standard to graphics and another to images The first step in managing color is a choic...

Page 79: ...Source to indicate the source in which the job was created Choices are Apple RGB This setting is widely used because it has been the default setting for Adobe Illustrator and Photoshop Its range of co...

Page 80: ...Utilities CD ROM that came with your printer mc2350s icm for standard quality mc2350h icm for high or enhanced quality The readme files on the CD ROM include directions on how to use and where to load...

Page 81: ...e any adjustments to the default color settings to achieve the best results If you have trouble with color however there are several things to check 1 Mechanical problems Print quality problems that a...

Page 82: ...it to find the best setting for your print job 6 RGB Source This setting which is accessible on the on the Features Color Options or Advanced Color Options Configure tab of the printer driver or in C...

Page 83: ...in SWOP CMYK make sure the simulation profile is set to SWOP If you are not trying to simulate SWOP make sure the simulation pro file is set to None or to whichever of the other choices is appropriat...

Page 84: ...EDNord Istedgade 37A 9000 Aalborg Telefon 9633 3500...

Page 85: ...6 Working with the Status Monitor EDNord Istedgade 37A 9000 Aalborg Telefon 9633 3500...

Page 86: ...ts When the Status Monitor detects a printing problem several actions occur at once depending on your settings First the icon changes from green to yellow orange or red depending on the severity of th...

Page 87: ...ed the actions necessary to correct the printer problem the icon turns green again Select Close from the Status or Consumable menu The Status Monitor window closes but the Status Monitor continues to...

Page 88: ...EDNord Istedgade 37A 9000 Aalborg Telefon 9633 3500...

Page 89: ...7 Replacing Consumables EDNord Istedgade 37A 9000 Aalborg Telefon 9633 3500...

Page 90: ...DC cycle This process is provided to ensure reliable printer operation with optimum output quality Item Message Display This item needs replacing after Comment REPLACE OPC DRUM Up to 45 000 continuous...

Page 91: ...rtridge contains enough toner to print a maximum of 1 500 at normal 5 page coverage simplex letter A4 size plain paper pages of continuous print With heavier coverages the approximate maximum capaciti...

Page 92: ...nta and cyan Handle the toner cartridges carefully to avoid spilling toner inside the printer or on yourself The toner is nontoxic If you get toner on your hands wash them in cool water or a neutral d...

Page 93: ...rinter prompts you to replace the cartridge 1 Check the message window to see which color toner is low or out 2 Select the toner color and size When you replace a cyan yellow or magenta cartridge the...

Page 94: ...then pull the cartridge straight out about 6 152 mm 5 Support the middle of the cartridge with your left hand and then pull out the cartridge WARNING Contact toner_recycle minolta qms com for toner re...

Page 95: ...ge into the printer 10 Close the printer s front door The printer must complete a 305 second calibration cycle after any consumable has been replaced If you open the door before the dis play reads MAG...

Page 96: ...R TONER REPLACE REPLACE BLACK REPLACE YELLOW YELLOW STANDARD YELLOW HIGH CAPACITY Use the right and left arrow keys to select Standard or High Capacity whichever matches your cartridge Once the approp...

Page 97: ...djusts to a high capacity toner 3 The control panel display reads OPEN DOOR AND REPLACE X TONER where X represents the toner color Open the door 4 Remove the old cartridge and store it in a plastic ba...

Page 98: ...s not spill 3 Remove the two blue caps by turning them counterclockwise 4 Secure the two caps onto the two holes by turning them clockwise 5 Dispose of the used waste toner bottle WARNING Dispose of t...

Page 99: ...and repeats the calibration cycle Replacing the OPC Drum Cartridge When the OPC drum is worn out the message REPLACE OPC DRUM appears Printing can continue even after this message appears however sin...

Page 100: ...ion The OPC drum is extremely sensitive to bright light and direct sunlight Always leave it in its protective bag until you are ready to install it Any exposure to light should be avoided or permanent...

Page 101: ...into the installation rail 3 Carefully push the OPC drum cartridge in When installing the OPC drum cartridge be sure not to press on the release lever If the lever is pressed during installation the...

Page 102: ...the printer stops and repeats the calibration cycle Ordering Consumables Choosing the right consumables for your printer not only increases its reliability and performance but also minimizes the risk...

Page 103: ...8 Maintaining the Printer EDNord Istedgade 37A 9000 Aalborg Telefon 9633 3500...

Page 104: ...pened the fuser unit temperature drops gradually one hour wait time Be careful when cleaning the inside or removing paper jams as the fuser unit and other internal parts may become very hot Do not pla...

Page 105: ...e bottom of the duplex unit if it is installed Even if an optional media tray is installed be sure to lift the printer as described above Do not grasp the grip of Tray 2 or the cover on its right side...

Page 106: ...ol panel As needed A soft dry cloth Sharp or rough implements such as wire or plastic cleaning pads Exhaust duct A cotton swab Any liquid Printer exterior A soft damp cloth mild detergent Sharp or rou...

Page 107: ...he printout is dirty A damp cloth that has been wrung out well Abrasives or detergents Tray 2 media rollers Tray 1 interior feed rollers Every 30 000 single sided pages every 12 months or as needed wh...

Page 108: ...de the right door can also be cleaned While press ing the paper guide down with one hand clean the paper feed roller by wiping it with a soft dry cloth 4 Close the media guide 5 Close the right cover...

Page 109: ...ional Lower Feeder Unit Media Rollers 1 Turn off and unplug the printer and disconnect the interface cable 2 Remove paper from Tray 2 3 Remove the brackets two at the front and one at the back used to...

Page 110: ...e printer off of the lower feeder unit The printer must be lifted by two people grasping the handles 6 Wipe the paper feed rollers with a soft damp cloth 7 Wipe the paper feed rollers inside the right...

Page 111: ...l the waste toner bottle if you removed it and close the front door if you opened it 10 Slide the tray back in 11 Plug in the printer reconnect the interface cable and turn the printer on In complianc...

Page 112: ...ly plug the two openings with the caps Place the removed waste toner bottle with the openings facing up on a stable surface not the printer 4 Pull out the laser lens cover The laser lens cover cannot...

Page 113: ...o caps from the openings Mount the removed caps onto the cap holders and then turn the caps clockwise to secure them 9 Insert the bottom of the waste toner bottle into its compartment in the printer a...

Page 114: ...EDNord Istedgade 37A 9000 Aalborg Telefon 9633 3500...

Page 115: ...9 Troubleshooting EDNord Istedgade 37A 9000 Aalborg Telefon 9633 3500...

Page 116: ...ly when you turn on the printer If you don t want a startup page to print each time you turn on the printer you can turn it off in the System Default Startup Options Start Page menu Using PageScope Li...

Page 117: ...iately after printing to avoid static buildup You load the media for single sided pages printing side up in Tray 1 or 2 Many manufacturers place an arrow on the end of the wrapper to indicate the prin...

Page 118: ...ated at the left of the printer The media is picked up from Tray 1 passed through the registration rollers between the OPC drum and the transfer roller through the fuser unit and delivered via the med...

Page 119: ...ly pulled back into the duplex option where the media undergoes a change in direction cycled through the OPC transfer and fuser units again and delivered via the media exit unit to the output tray whi...

Page 120: ...can dirty your hands clothes or anything else it gets on If you accidentally get toner on your clothes lightly dust them off as much as possible If some toner remains on your clothes use cool not hot...

Page 121: ...he media printing face up Make sure the media is lying flat and doesn t exceed the media limit mark Check to see if the media width guides are correct 5 Open the right side door then close it After th...

Page 122: ...o not reinsert media that has jammed 4 Fan the removed media to prevent static buildup and even up the front edges 5 Reinsert the media printing face up Make sure the media is lying flat is under the...

Page 123: ...t door opens at the same time that the right door is opened Attention Do not pull jammed media from the top of the printer through the fuser unit otherwise unfused toner may dirty the fuser rollers If...

Page 124: ...ose the inner media guide Fuser Unit Jams WARNING The fuser unit is hot Do not remove a jam in this area until the fuser unit cools 1 Lift up the two fuser unit levers When removing the jammed media b...

Page 125: ...ention Be sure to lower the two fuser unit levers before closing the right door If the levers are not lowered the right door cannot be closed 5 Close the right side door If the optional lower feeder u...

Page 126: ...s installed close the lower right door Output Tray Remove jammed media from the output tray by gently pulling it to the left away from the media exit area Sometimes media that jams in the output tray...

Page 127: ...e media is moist from humidity Remove the moist media and replace it with new dry media Too much static electricity is present If you are using paper fan it before putting it in the printer If you are...

Page 128: ...ex thick stock envelopes labels or transparencies For custom sized media see Media Specifications on page 23 to make sure the size you are using can be duplexed Media may still be jammed Recheck the m...

Page 129: ...edia separating tabs Warped or wrinkled media is loaded in the tray Remove the media smooth it out and reload it If it still jams do not use that media The media is moist from humidity Remove the mois...

Page 130: ...ollers on page 105 Symptom Cause Solution Printer power is not on The power cord is not correctly plugged into the outlet Turn the power switch off O position then remove the power cord from the outle...

Page 131: ...ors aren t closed securely Make sure the doors are closed securely Close all doors gently to avoid jarring the printer Make sure the waste toner bottle in installed correctly There is a media jam Chec...

Page 132: ...non magicolor 2350 driver Print the overlay file using a magicolor 2350 driver from the magicolor 2350 Software Utilities CD ROM Only one copy of a multicopy collated job prints The printer doesn t ha...

Page 133: ...p tab depending on your operating system choose whether to print duplex documents so they flip as on a clipboard or as in a loose leaf notebook For N up on duplexed pages choose Collate only in the pr...

Page 134: ...a continuous print run Wait approximately 215 seconds when the printer is waking up from ENERGY SAVER and 1 000 or more pages have been printed since the last AIDC cycle Wait approximately 305 second...

Page 135: ...pilled on the paper supply Remove the moist media and replace it with new dry media The transfer roller or fuser unit may be defective Check them for damage If necessary contact Technical Support with...

Page 136: ...he moist media and replace it with new dry media The power source does not match the printer specifications Use a power source with the proper specifications Several sheets are being feed at the same...

Page 137: ...envelopes labels and transparencies specify the appropriate media type in the printer driver and at the control panel Image is too dark One or more of the toner cartridges is defective Remove the ton...

Page 138: ...e Support Drivers select your printer and then choose Media Recommendations One or more of the toner cartridges is defective Remove the toner cartridge Quality Toner Replace and check for damage If ne...

Page 139: ...t www minolta qms com The media path is dirty with toner Print several blank sheets and the excess toner should disappear One or more of the toner cartridges is defective Remove the toner cartridge Qu...

Page 140: ...disappear One or more of the toner cartridges are defective Remove the toner cartridge Quality Toner Replace and check for damage If necessary replace it The OPC drum surface is scratched or damaged...

Page 141: ...the moist media and replace it with new dry media The color reproduction or color density is poor The paper image transfer is defective Check the OPC drum cartridge If necessary replace the drum cart...

Page 142: ...mage Density Control AIDC cycle The cycle lasts 170 seconds after a 200 page print run and 215 or 305 seconds in other circumstances This process ensures reliable printer operation with optimum output...

Page 143: ...NG UP The printer is warming up This message means do this AIDC ERROR AIDC sensor error Open and close the front cover to clean the AIDC parts CANNOT ROTATE CARTRIDGE The toner cartridge carousel cann...

Page 144: ...other specific error Try the download process again EMAIL NOTIFY ERROR JOB END Failure to send email because the server is down there is a configuration or network connection error or the email addre...

Page 145: ...jammed in the transfer area Locate and remove the jam PAPER JAM TRAY 1 Media has jammed while being pulled from the multipurpose tray Locate and remove the jam PAPER JAM TRAY 2 Media has jammed while...

Page 146: ...cartridge is empty Install X color toner cartridge press the right arrow to enter the toner replacement sequence X EMPTY REPLACE The X specified color toner cartridge is empty Install X color toner c...

Page 147: ...e message means do this SERVICE CALL 0B XFER FAN The transfer fan is malfunctioning Contact your vendor with the error information If you cannot get service from your vendor see the Service Support Gu...

Page 148: ...ICE CALL 10 LASER UNIT The polygon motor requires service SERVICE CALL 12 LASER UNIT The laser unit requires service SERVICE CALL 14 XFER ROLLER The transfer roller requires service SERVICE CALL 15 XF...

Page 149: ...10 Installing Accessories EDNord Istedgade 37A 9000 Aalborg Telefon 9633 3500...

Page 150: ...qms com for information about additional accessories Attention Installing accessories always requires that the printer and accessories are turned off and unplugged during installation Dual In Line Me...

Page 151: ...f Dual In Line Memory Module DIMM Dual in line memory modules or DIMMs are compact circuit boards with surface mount memory chips Your printer comes with 128 MB SDRAM printer memory However you can up...

Page 152: ...0 x 600 dpi PCL Enhanced 1200 x 1200 dpi PostScript High 600 x 600 with contone Standard 600 x 600 dpi PCL Enhanced 1200 x 1200 dpi PostScript High 600 x 600 with contone Monochrome Letter A4 128 MB 1...

Page 153: ...the panel but do not remove them from the printer 3 Remove the two screws shown in the illustration Slide the panel slightly to the right and lift it off the printer 4 If there is no DIMM installed in...

Page 154: ...e panel and tighten the nine screws that you loosened in Step 2 Then replace the two screws removed in Step 3 7 Reconnect all interface cables 8 Reconnect the power cord and turn on the printer In com...

Page 155: ...0 Kit Contents Duplex option Two thumbscrews Installing the Duplex Option 1 Turn off the printer and unplug the power cord and interface cable 2 Remove the cover from the right side of the printer Use...

Page 156: ...to the notches on the right side of the printer b Push the duplex option towards the printer until it clicks on top c While still supporting the duplex unit carefully open the right side door and chec...

Page 157: ...x option to the printer a Pull the right side door release lever and open the right side door If you have a lower feeder unit attached you will first need to open the lower right side door b Pull the...

Page 158: ...nstallation 10 On the Settings tab of your printer driver move the Optional Duplexer to the Installed Features area See Chapter 4 Optional Lower Feeder Unit and Tray 2 The optional lower feeder unit f...

Page 159: ...ord and interface cable 2 Remove the media support from Tray 1 Lift the support slightly and snap it gently out of the printer 3 Remove the lower feeder unit from the shipping carton and place it on a...

Page 160: ...e to have help when lifting and moving it 7 Align the positioning pins on the lower feeder unit with the holes in the bottom of the printer to stack them correctly If the left and back sides of the pr...

Page 161: ...kets 10 Close the right side doors Attention If the lower feeder unit is installed the right side door of the printer opens at the same time that the right door of the lower feeder unit is opened Be s...

Page 162: ...al internal IDE hard disk to enable features including proof and hold secure printing collation MOPY PDF direct printing font storage and other tasks You have a choice of two internal hard disk option...

Page 163: ...to the daughter board 5 Attach the ribbon cable to the hard disk aligning Pin 1 on the cable to pin 1 on the hard disk 6 With the cable connected set the hard disk flat on the daughterboard Then usin...

Page 164: ...and turn on the printer In compliance with UL guidelines The appliance inlet is consid ered to be the main disconnect device 11 On the Settings tab of your printer driver move the Optional Hard Disk...

Page 165: ...11 Repacking the Printer EDNord Istedgade 37A 9000 Aalborg Telefon 9633 3500...

Page 166: ...ctions for repacking the printer See Repacking the Printer on page 165 4 Relocate the printer WARNING Your printer weighs approximately 62 lbs 28 kg with consumables installed Be sure to have help whe...

Page 167: ...lso request a MINOLTA QMS 2300 Series Repacking Kit 2600733 100 These supplies must be replaced prior to shipping the printer If you need replacement packaging in the Americas call MINOLTA QMS Spares...

Page 168: ...he Printer for Shipment A Turn off the printer unplug the power cord and remove the interface cables page 166 B Remove the media and the tray 1 media support page 167 C Remove the duplex option and lo...

Page 169: ...bove 95 F 35 C and dust 2 Lift the media support from the three holes in Tray 1 and remove the media support C Remove the Options if Attached Duplex Option If you don t have a duplex option installed...

Page 170: ...e original right side cover that came with the printer with two screws 8 Repack the duplex option in its original shipping carton for storage or shipment If you re returning the printer for service yo...

Page 171: ...rinter by its carrying grips and place it on a flat surface WARNING Your printer weighs approximately 62 lbs 28 kg Be sure to have help when lifting and moving it 5 Repack the lower feeder unit in its...

Page 172: ...e removed waste toner bottle with the openings facing up on a stable surface not the printer 4 Remove the two caps by turning them counterclockwise 5 Secure the two caps onto the two openings by turni...

Page 173: ...C drum will void the warranty of the OPC drum Also handle the cartridge carefully by its sides so you don t touch the surface the green part of the drum The drum is also extremely sensitive to hand oi...

Page 174: ...n the two thumbscrews 2 Grasp the transfer belt and pull it straight out and then lift it up 3 Place the transfer belt and thumbscrews in the protective bag supplied in the repacking kit MINOLTA QMS 2...

Page 175: ...r 173 G Repack the Printer for Shipment Use your own original packaging or order MINOLTA QMS 2350 Replacement Packaging Kit 2600723 200 1 Replace the tape and packaging EDNord Istedgade 37A 9000 Aalbo...

Page 176: ...turning the printer for service 6 Securely tape the top flaps of the shipping carton closed 7 Ship the printer If you return the printer for service in the Americas be sure to write the RMA Return Mer...

Page 177: ...ck the printer carton Refer to the magicolor 2350 Installation and User s Guides B Reinstall the transfer belt unit See Reinstalling a Transfer Belt Unit on page 176 C Install the OPC drum and return...

Page 178: ...t door open remove the transfer belt unit from its protective bag and reinsert it 2 Tighten the two thumbscrews 3 Rotate the transfer belt release lever counterclockwise to its correct 7 o clock posit...

Page 179: ...A Technical Specifications EDNord Istedgade 37A 9000 Aalborg Telefon 9633 3500...

Page 180: ...pplies and removing media jams Allow enough space around the printer to provide adequate ventilation and easy servicing For best output quality and longest consumables life install the printer on a ha...

Page 181: ...w If you have added optional media feed unit the printer s height will increase by approximately 5 inches 125 5 mm 16 7 424 mm 23 2 590 mm 13 4 340 mm 27 8 705 mm 21 5 546 mm 28 0 712 mm 27 8 705 mm 1...

Page 182: ...wind and dust Open flames items that burn easily Close to an easily accessible grounded power supply on an exclusively dedicated power outlet that meets printer specifications Near your computer At th...

Page 183: ...s in the water may be released into the air where they can accumulate inside the printer and cause degraded printer output Attention For products installed outside North America do not connect the gro...

Page 184: ...er North America 120 VAC 50 60 Hz 3 Europe 220 240 VAC 50 60 Hz 3 Latin America 115 120 VAC 50 60 Hz 3 220 240 VAC 50 60 Hz 3 Notes Amperage capacity at least 1 2 times that used by the printer Voltag...

Page 185: ...nmental Protection Agency EPA ENERGY STAR regulations After a user configurable period of inactivity the printer changes to a low power state the engine remains on but the fuser unit turns off When a...

Page 186: ...cycle Simplex letter A4 pages per month 1 000 average prints and up to 35 000 maximum prints per month Notes The duty cycle is affected by the media type and percent coverage Continued usage at this...

Page 187: ...ging User replaceable toner cartridges Warm up time Maximum 100 V 120 V 220 to 240 V 180 seconds Input sources Standard 200 sheet multipurpose tray Optional 500 sheet media feed unit Output 200 sheet...

Page 188: ...se system RAM 128 MB Total RAM Upgradable to 384 MB Optional RAM 128 and 256 MB DIMMs For information about DIMMs recommended for your printer see the magicolor 2350 Answer Base through the Internet a...

Page 189: ...z 3 Hz Phase Single Power consumption Mode Average Maximum Black monochrome printing Color printing Standby Power saver 600 W or less 450 W or less 250 W or less 30 W or less 1100 W or less Certificat...

Page 190: ...ing Humidity Gradient 20 per hour or less Temperature range Operating 50 95 F 10 35 C Transportation Storage 32 95 F 0 35 C Temperature Gradient 50 F 10 C per hour or less Altitude Operating 0 8 202 f...

Page 191: ...t Main Body with Lower Feeder Unit and Duplex Option Dimensions W 14 02 in 356 mm H 15 43 in 392 mm D 19 69 in 500 mm W 14 17 in 360 mm H 20 20 in 513 mm D 19 69 in 500 mm W 15 98 in 406 mm H 20 20 in...

Page 192: ...umable life or intermittent for example one page jobs printing ambient temperature and humidity Use of consumables not manufactured by MINOLTA QMS or use of nonsupported print media may cause damage t...

Page 193: ...continuous or intermittent color pages based on the standard mode with 5 toner coverage of letter A4 media Consumable This item needs replacing by user after OPC Drum Cartridge Up to 15 000 continuous...

Page 194: ...ise must be used with shielded interface cables The use of non shielded cable is likely to result in interference with radio communications and is prohibited under ICES 003 cTick Mark ACA Australia AS...

Page 195: ...f this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference...

Page 196: ...nter which operates by means of a laser There is no possibility of danger from the laser provided the printer is operated according to the instructions in this manual Since radiation emitted by the la...

Page 197: ...inter is certified as a Class I laser product under the Regulation Performance Standard according to the Food Drug and Cosmetic Act of 1990 Compliance is mandatory for laser products marketed in the U...

Page 198: ...n kym tt m lle lasers teilylle T m on puolijohdelaser Laserdiodin suurin teho on 5 mW ja aallonpituus on 770 795 nm VARNING Om apparaten anv nds p annat s tt n i denna bruksanvisning specificerats ka...

Page 199: ...section may not correspond with the purchased product Warning and Precaution Symbols Meaning of Symbols Ignoring this warning could cause serious injury or even death Ignoring this caution could cause...

Page 200: ...wer outlet and then call your authorized service representative In principle do not use an extension cord Use of an extension cord could cause a fire or electrical shock Contact your authorized servic...

Page 201: ...ct has areas subject to high temperature which may cause burns When checking the inside of the unit for malfunctions such as a paper misfeed do not touch the locations around the fuser unit etc which...

Page 202: ...at cord The result could be a fire or improper functioning of the unit in question Removed from the socket if the machine will not be in use for an extended period of time Use only extension cords tha...

Page 203: ...bjects near the machine Coffee cups drinks bottles or other containers with liquids in them on the machine If liquid enters the machine the result could be an electric shock or a fire If liquid does g...

Page 204: ...EDNord Istedgade 37A 9000 Aalborg Telefon 9633 3500...

Page 205: ...104 Color Calibration 88 Color profiles 77 Color rendering dictionaries 76 ICC profiles 77 K Preserve 78 Matching 76 Troubleshooting 79 Configuration Checking 152 Configuration page 114 Using Control...

Page 206: ...140 Ethernet interface 181 F Forms 42 H Hard disk 160 I Imageable area Margins 31 Installation DIMMs 149 Drivers and Utilities for Macintosh 14 Drivers and Utilities for NDPS 19 Drivers and Utilities...

Page 207: ...e 25 Parallel interface 181 Path media 116 PCL Drivers 9 Physical specifications 189 PostScript Drivers 9 Printer definitions 9 Power Saving 183 Power requirements 182 Energy Star compliance 183 Speci...

Page 208: ...em software Installing 8 Specifications 186 T Temperature requirements 188 Toner 185 Capacity 89 Cartridge Life 89 Cartridges 190 Replacing 89 90 Transparencies Continuous printing 30 Troubleshooting...

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