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5 29

A2*

5

If there still is a jam message,
open the printer’s top cover.

Pull the top latch to release the top
cover.

Caution:

If you have a duplex model,

make sure you have opened the
duplexer’s rear cover first. See
“Duplexer Jams” on page 8-10.
Forced opening of the top cover first
may damage the unit.

6

Remove the jammed media by pulling it toward you.

7

If it didn’t come out easily, open
the green fuser roller pressure
release levers (one at each end of
the fuser).

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Summary of Contents for MAGICOLOR 2 PLUS

Page 1: ......

Page 2: ...tal Equipment Corporation PhoneNET Farallon Computing Inc ColorCopyCover Hammermill CompuServe H R Block Hewlett Packard HP PCL HP GL LaserJet Hewlett Packard Co IBM OS 2 Token Ring International Busi...

Page 3: ...t the Printer 1 2 Standard Features 1 3 About the Documentation 1 3 Standard Product Documentation 1 4 Related Documentation 1 6 Manuals on the CD ROMs 1 6 About This Manual 1 8 Typographic Convention...

Page 4: ...nel Keys 2 8 Online Media and Cancel Keys 2 8 Menu Select Previous and Next Keys 2 9 What s Next 2 10 Introduction 3 2 Loading the Media Cassette 3 2 Paper Specifications 3 2 Prepare the Printer 3 3 P...

Page 5: ...4 3 Setting the Default Resolution 4 4 Printing PDF Files 4 5 Adjusting Memory Clients for PDF Printing 4 5 Print Preformatted Files Using CrownView 4 5 Cassette Chaining 4 6 Enabling Disabling Casse...

Page 6: ...lor Simulation Tables 5 8 Color Calibration 5 8 Colorific 5 9 QMS ColorDepth Screening Technology 5 9 Printer Drivers 5 10 Accessing Color Matching for Windows 95 98 5 10 Quick Custom Configuration 5...

Page 7: ...Bottle and Cleaning Roller 6 24 Replacing the OPC Belt Cartridge 6 28 Replacing the Ozone Filter 6 31 Replacing the Waste Toner Pack 6 32 What s Next 6 33 Introduction 7 2 Setting up the Printer Web...

Page 8: ...her Jams 8 14 What s Next 8 14 Introduction 9 3 Installation Troubleshooting 9 3 Status and Service Messages 9 4 Status Messages 9 4 Service Messages 9 11 HP GL Error Codes and PCL Error Codes 9 13 Te...

Page 9: ...ges 9 30 Not All Pages Print 9 30 Printer Pauses 9 30 Duplexer Problems 9 31 General 9 31 Print Quality Problems 9 32 Image Defects 9 34 General 9 34 Specific 9 34 Blurred or Lightly Stained Backgroun...

Page 10: ...QMS in Japan A 5 QMS EMEA A 5 Introduction B 2 Menu Chart Conventions B 2 Operator Control Menu B 3 Administration Menu B 4 Administration Communications Resident NIC CrownNet Menu B 5 Installation M...

Page 11: ...Remove the Lower Input Feeder C 11 Repack the Printer C 14 CXE and GXE Models C 14 EXD Model C 15...

Page 12: ......

Page 13: ...Introduction on page 1 2 About the Printer on page 1 2 About the Documentation on page 1 3 About This Manual on page 1 8 What s Next on page 1 10...

Page 14: ...es such as media and toner cartridges You ll also find information on advanced printing features printer care print quality and troubleshooting Use this manual in conjunction with your other QMS magic...

Page 15: ...MB 2400x600 dpi Manual duplex printing 250 sheet letter A4 media cassette 192 MB DRAM upgrad able to 384 MB 2400x600 dpi Automatic duplex printing 250 sheet letter A4 media cassette and 250 sheet let...

Page 16: ...ia and replacing toner It also includes information on handling cleaning and maintaining your printer improving print quality and troubleshooting printer problems Note This manual is also included as...

Page 17: ...es 3Com 3 Open Banyan VINES LAN Manager based LANs Novell NetWare TCP IP UNIX DECnet and VMS In most cases only advanced network users and system administrators need this information Software Utilitie...

Page 18: ...uals on Windows Macintosh and UNIX platforms You can view the manuals on web browsers using the Acrobat plug in You can view the manuals on screen in different formats side by side or two up one page...

Page 19: ...three different styles page only with bookmarks or with thumbnails Try each to see which you like best Viewing with bookmarks will enable you to use a quick table of contents to move around the docum...

Page 20: ...endix A QMS Customer Support for sales and support locations and telephone numbers Introduction Provides an overview of this guide About Your Printer Provides further information about getting acquain...

Page 21: ...ommunicate with QMS through the Internet B Configuration Menu Provides a view of the printer s configuration menu Repacking the Printer Explains how to repack the printer in case you need to relocate...

Page 22: ...ormed exactly as described in the manual ACHTUNG Bitte halten Sie sich exakt an die im Handbuch beschriebene Vorgehensweise da sonst Verletzungsgefahr bestehen k nnte 1 2 3 4 Chapter 2 About your Prin...

Page 23: ...n on page 2 2 Getting Acquainted with Your Printer on page 2 2 The Control Panel on page 2 6 Message Window on page 2 6 Control Panel Indicators on page 2 7 Control Panel Keys on page 2 8 What s Next...

Page 24: ...the steps for unpacking and setting up your printer listed in the Installation Guide Before operating the printer you should become familiar with certain physical items as shown on the following pages...

Page 25: ......

Page 26: ......

Page 27: ...4adupbk eps...

Page 28: ...urrent status of the printer including any condi tion that needs your attention The control panel message window provides status and configuration information Status messages are listed in chapter 9 T...

Page 29: ...ave the change and exit from the configuration menu or you can wait for the change to take effect the next time you manually turn on the printer Indicator Off On The printer is not ready to print Note...

Page 30: ...taken the printer off line pressing the Online key on the control panel will not take effect until the console puts the printer back on line Note You must take the printer off line before using all o...

Page 31: ...ancel key s function Key Function The Menu key provides access to the configuration menu First press the Online key to take the printer off line and then press the Menu key to access the configuration...

Page 32: ...nted with your printer refer to Connecting Your QMS Print System manual to connect your printer either directly to a computer or to a network The following chapter 3 in this manual Consumables explain...

Page 33: ...3 2 Using Media Other Than Paper on page 3 7 Using Toner Cartridges on page 3 16 Replacing a Toner Cartridge on page 3 18 Replacing the OPC Belt Cartridge on page 3 21 Replacing the Fuser Oil Bottle...

Page 34: ...ccordingly Type Any standard or recycled office paper suitable for plain paper laser printers such as Xerox 4024 Hammermill Laser Print Letterhead memo paper Weight Long grain plain paper 16 24 lb bon...

Page 35: ...MS Print System for more information about drivers Refer to Configuring the Print Mode on page 3 8 in this manual if you have set the printer for Thick Stock mode and wish to print on plain paper or t...

Page 36: ...the sheets and prevents static buildup 3 Take off the top and bottom sheets Residual glue buildup on these sheets may cause media jams 1 Remove the media cassette from the printer 2 Adjust the media g...

Page 37: ...t side of the cassette The media cas sette holds 250 sheets of 20 lb bond 75 g m2 paper Paper is packed in reams of 500 sheets Do not overfill the cassette The printing side of the paper should face u...

Page 38: ...r and to ensure reliable printer operation 1 In the printer driver Paper tab Media Type option select Plain Paper 2 On the control panel press the Media key to select printing in the Automatic mode 3...

Page 39: ...per from the same inputbin cassette without having to sort the pages manually The pages must be loaded printing side down in the input bin with the top of the media the letterhead or memo information...

Page 40: ...onfigure the inputbin cassette for the appropriate print mode For example for envelopes the settings would be as follows Printer Driver Printer Media Type Thick Stock Inputbin Media for Upper Bin Prin...

Page 41: ...application documentation for specific information on printing envelopes Input Cassette Letter A4 or universal Location Upper input feeder only Capacity Up to 15 depending on the thickness of the env...

Page 42: ...corners and then tap the envelopes on a flat surface to align them 6 Remove the media cassette from the printer and remove any media in the cassette 7 Adjust the media guides to the length and width...

Page 43: ...heated rollers the gummed area on the flaps may seal Using envelopes with emulsion based glue avoids this problem 1 In the printer driver Paper tab Media Type option select Thick Stock 2 On the contr...

Page 44: ...adhesive it may stick to the toner car tridge or the fixing roller causing labels to peel off and media jams to occur Use only labels recommended for laser printers such as Avery 5260 Adhesive label...

Page 45: ...application Try printing your data on a plain sheet of paper first to check placement Input Cassette Letter A4 or universal Capacity Up to 50 sheets depending on the thickness of the media Type Thick...

Page 46: ...ck 2 On the control panel press the Media key to select printing on thick stock 3 Remove the media cassette from the printer and remove any media in the cassette 4 Load the new media 5 Reinsert the me...

Page 47: ...s feeding 50 sheets try loading only 5 10 sheets at a time Loading a large number of transparencies at a time may cause static buildup thus causing feeding problems Type Use any transparencies also kn...

Page 48: ...ocess that applies toner made of carbon particles to the page in the printer s fusing unit When an image is formed a positive electrical charge is applied to transfer the image to the page The toner c...

Page 49: ...ufactured toner cartridges will void your warranty Choosing the right consumables for your QMS magicolor 2 printer will not only increase its reliability and performance but also minimize the risk of...

Page 50: ...become caked or unequally distributed Keep toner cartridges away from salty air environments and corrosive gases such as aerosols Keep toner cartridges away from disk drives and floppy disks The magne...

Page 51: ...a colored label that corresponds to a colored label to the right of the cartridge slots Always install the toner cartridge in the slot with a label of the same color If a toner cartridge doesn t slid...

Page 52: ...guide them to their proper operating position 8 Close the printer s front cover 9 In the Operator Control Consumables Item Replaced x Toner menu choose Yes to reset the consumables usage monitoring s...

Page 53: ...to recover Depending on the amount of exposure recovery may take up to two hours Recovery time is dependent on the amount of exposure sustained and recovery is not guaranteed Also handle the cartridg...

Page 54: ...nstructions are the same for all models Caution This is necessary as it pulls the toner cartridges forward slightly to make room for the OPC belt cartridge You could damage the OPC belt if you don t d...

Page 55: ...ign the guide pins on the cartridge with the guide slots in the green lock levers The gear on the cartridge goes to the right and the green surface of the car tridge faces you 7 Gently guide the cartr...

Page 56: ...er s rear cover If not skip to step 2 2 Pull the latch to release the top cover and then open the printer s top cover Note The illustrations for steps 2 through 7 show the printer without the duplexer...

Page 57: ...ottle into its slot The tab on the side of the bottle must be on the right Note Because the first oil bottle must prime the printer it has less than the normal 12 000 page 1 sided life expectancy 5 In...

Page 58: ...s how to collate output print a status page cancel a print job and end a print job 6 Close the two green lock levers by rotating them away from you 7 Close the printer s top and front covers 8 If you...

Page 59: ...rinting on page 4 2 Printing PDF Files on page 4 5 Cassette Chaining on page 4 6 Collating Output on page 4 7 Duplex 2 Sided Printing on page 4 10 Printing on Standard and Custom Media Sizes on page 4...

Page 60: ...s excellent print quality for most business applications such as letters proposals and presentations With 600 dpi in both horizontal and vertical directions it also provides the best quality line draw...

Page 61: ...ues are for a printer without a hard disk For a printer with a hard disk installed and disk swapping enabled add an additional 8 MB of RAM for each media size Additional memory required on a magicolor...

Page 62: ...ution can t be set through the application you can set it through the configuration menu the printer driver or QMS Document Option Commands DOCs If you want the printer to use a lower default resoluti...

Page 63: ...e for the Host Input memory client you first need to esti mate the maximum file size of the PDF files that you will be printing Once you have determined the maximum file size add 10 to this number and...

Page 64: ...uti lize this feature If you have an optional lower input feeder you may choose to have the printer auto matically draw media from the other cassette inputbin when the current cassette empties This is...

Page 65: ...cument Each copy of the docu ment exists as a whole unless chunk collation has occurred There are several ways to enable disable collation Use your application Check the documentation to see if your a...

Page 66: ...chapter 5 Additional Technical Information in the Reference manual If there s not enough memory then a collation boundary is forced after the last compiled page of the collation range This mechanism...

Page 67: ...Take any memory not being used by other clients and add it to the Administration Memory Manual Config K Mem Display memory setting Caution Use this option only if you re familiar with adjusting memor...

Page 68: ...side up and the top of the page toward the back of the printer and then print the second side Note Media jams may occur if the printed sheet s reinserted in the media cassette are not entirely flat 0...

Page 69: ...non sensed media sizes The printer can also print on nonstandard media sizes up to 8 5 x 13 8 215 9 x 350 5 mm To print on these media sizes you must load the media in the universal cassette choose U...

Page 70: ...e current consumables tracking period Administration Consumables Start Period menu Printer settings printer setup options for paper handling Current memory configuration printer memory settings Timeou...

Page 71: ...ess this key to The message window reads Cancel Access the Job Cancel menu JOB CANCEL CANCEL JOB Cancel or Select Cancel the oldest job in the queue CANCEL JOB IS SELECTED Press this key to The messag...

Page 72: ...identify an end of job indicator in the Administration Communications Parallel and Administration Communications Serial menu Refer to chapter 5 Additional Technical Information in the Reference Manual...

Page 73: ...Introduction on page 5 2 QMS QCOLOR Technology on page 5 2 Printer Drivers on page 5 10 Downloading Custom Profiles on page 5 22...

Page 74: ...on their screen The QMS magicolor 2 Print System was designed with both sectors in mind offering a host of color screening matching and calibration tools for both the beginner and professional color...

Page 75: ...imulation ICM Image Color Matching 2 0 and ColorSync 2 x support by means of ICC International Color Consortium 3 2 compliant printer profiles 3 3 QMS QCOLOR automatic color correction printer residen...

Page 76: ...pports host based color management systems Easily disable QMS QCOLOR automatic color correction when using host based ColorSync or ICM color matching Profiles for common monitors and output devices QM...

Page 77: ...fer None no simulation but limits the total area coverage Depending on your color matching needs custom ICC profiles can be downloaded to the magicolor 2 You will need to use the CrownAdmin software p...

Page 78: ...CRD is used for optimizing the quality of photographic images Colors that are out of the printer s gamut color range are replaced with the closest color in gamut When this substitution is made other s...

Page 79: ...pi Instructions for installation and use are included on the QMS Software Utilities CD ROM or on the supplemental color disk provided with the printer Here is a list of some applications that support...

Page 80: ...values may be entered directly The QMS magicolor 2 ships with software on the QMS Software Utilities CD ROM to print a complete set of PANTONE Charts with the appropriate CMYK values The advantages of...

Page 81: ...printer s built in ICC color matching when set to sRGB source data ensures that printed output matches the monitor For more information concerning the use of the Colorific software refer to the instr...

Page 82: ...the following host operating environments by providing a QMS Advanced Level 2 PPD PostScript Printer Description file to use in conjunction with the PostScript driver supplied by the operating system...

Page 83: ...ck Color Settings The choices are Automatic Color Control Disable Printer Color Matching Internal ICC Color Matching RGB CMYK SWOP Simulation CMYK Eurocolor CMYK Commercial Press Simulation CMYK Photo...

Page 84: ...r Matching allows for host based color management Internal ICC Color Matching RGB CMYK provides ICC based color matching with RGB Source set to sRGB and CMYK Simulation set to None SWOP Simulation CMY...

Page 85: ...ent ICC color matching will be enabled Select Automatic Color Control for color matching with Colorific software This setting allows a full color job to be separated into four color process output If...

Page 86: ...Configure button next to Use CRD Color Matching Images Graphics Text You will be able to select Business Colorimetric Printer Default or the Photographic CRD for Images Graphics or Text The default C...

Page 87: ...Monochrome Color is the default setting for the magicolor 2 and allows as the name implies full color printing The Monochrome setting allows 8 bit black and white printing From the tree structure you...

Page 88: ...olorific software that was included with your magicolor 2 Please see the Col orific README file located on the QMS Software Utilities CD ROM for more details on how to create and load a customer RGB S...

Page 89: ...k through and understand if you speak PostScript A WPD file is compiled It is in a binary form that is only for use with the Windows 3 x PostScript driver To install the WPD 1 In the Start menu choose...

Page 90: ...color matching options remember that only one color management system can drive the printer at a time Please read the following sections thoroughly to ensure that you understand how to select each of...

Page 91: ...rofile pop up menu you will need to select magicolor 2 from the list of printers If you do not see the magicolor 2 listed then you do not have the ICC profiles installed correctly With System 8 1 the...

Page 92: ...is not made you will not acti vate the printer resident color matching 5 Select Color Options from the General pop up menu Set ICC Color Match ing to Enabled Listed below are the options you will nee...

Page 93: ...op up menu 3 You will be presented with three pop up menus once you are in the Color Matching section Listed below are the three menus Print Color Intent Printer Profile 4 You will need to change the...

Page 94: ...ofiles can be accessed through a PPD or a QMS supplied driver on a per job basis From the keypad you can also set a custom profile as the default on the printer To view the current profiles on the mag...

Page 95: ...on as Other Select the Local Files button and specify the ICC profile to download Click Open Select Remote Path and go to USR Click Select 4 Verify the destination as SYS USR You might need to type th...

Page 96: ...custom ICC profile be sure to send the SProfile ps file to ensure that the new custom profile is available for use or restart the magicolor 2 The magicolor 2 may be profiled using third party softwar...

Page 97: ...Printer on page 6 3 Maintenance Schedule on page 6 20 Replacing the Fuser Oil Bottle and Cleaning Roller on page 6 24 Replacing the OPC Belt Cartridge on page 6 28 Replacing the Ozone Filter on page 6...

Page 98: ...ts Be careful when cleaning the inside or removing paper jams as the fuser assem bly and other internal parts become very hot Open the printer cover and let the interior of the printer cool before han...

Page 99: ...is could affect the printer s perfor mance To prevent any potential problems associated with this you should clean your printer on a regular basis You need to clean both the inside and outside of the...

Page 100: ...in the power cord reconnect the interface cables and turn on the printer These items in the transfer unit require cleaning Registration rollers Transfer roller Paper discharge Note A dry cotton cloth...

Page 101: ...over 3 Open the printer s rear cover Note The illustrations for steps 3 through 8 show the printer without the duplexer However the instructions are the same for all models 4 Using a dry cotton cloth...

Page 102: ...ean the transfer roller a Remove the transfer roller unit by lifting the green lock lever at the right end of the transfer roller unit until the unit is freed and then lifting the unit out Note Becaus...

Page 103: ...er the tabs on the charger have cleared their retainers b Using a dry cotton cloth clean any paper dust and toner buildup from the outside of the paper discharger c Using a dry cotton swab clean any p...

Page 104: ...m the interior of the paper path 11 Clean the registration rollers 12 Close the duplexer s rear cover 13 Remove the duplexer s lower rear assembly 14 Using a dry cotton cloth clean any paper dust and...

Page 105: ...rinter 2 If you have an EXD open the duplexer s rear cover If not skip to step 3 3 Pull the latch to release the top cover and then open the cover Note The illustrations for step 3 and step 4 show the...

Page 106: ...ready to install it Any exposure to light should be limited to two minutes If you suspect the belt is damaged due to exposure to light put the belt in a dark place to recover Depending on the amount o...

Page 107: ...If not skip to step 3 3 Pull the latch to release the top cover and then open the cover Note The illustrations for step 3 and step 4 show the printer without the duplexer However the instructions are...

Page 108: ...aper dust and toner buildup found on the OPC belt car tridge itself Caution Handle the cartridge carefully The belt is very sensitive to hand oils and scratches both of which reduce print quality 7 Re...

Page 109: ...corona wire is very delicate Do not press hard on the wire 10 Reinstall the OPC belt cartridge and secure its green lock levers 11 Return the corona wire cleaning brush to its holder and then close th...

Page 110: ...egular basis Note A dry cotton cloth is required for this procedure 1 If you have a duplex model follow steps 2 through 14 If not skip to Cleaning the Exterior of The Printer on page 6 19 1 Open the p...

Page 111: ...2 Turn off and unplug the printer 4 Clean the duplexer with a dry cotton cloth 3 Open the duplexer s rear cover Do not open the printer s rear cover...

Page 112: ...aper path toward the inside of the printer Caution Hold the paper path unit by its corners to avoid the unit catching your fingers between it and the cover 6 Clean the registration rollers with a dry...

Page 113: ...7 Remove the duplexer s lower rear assembly 8 Clean the registration rollers with a dry cotton cloth 9 Reach underneath the printer and clean with a dry cotton cloth...

Page 114: ...10 Reinsert the duplexer s lower rear assembly 11 Open the duplexer s top cover Note Use two hands to open the duplexer s top cover to avoid twisting its hinge...

Page 115: ...da das Ger t sonst besch digt wird oder die Gefahr eines elektrischen Schlages besteht To protect your printer and maintain its appearance clean the exterior regularly Use the following guidelines Use...

Page 116: ...find vertical white or light colored streaking in all primary colors on your printouts User See Cleaning the Laser Lens on page 6 14 OPC belt cartridge and corona wire also known as the OPC charge wi...

Page 117: ...rlier User See Cleaning the Transfer Unit on page 6 4 This item needs preventive maintenance After By Printer 20 000 page preventive maintenance 20 000 single sided pages User See the standard Cleanin...

Page 118: ...e message window after approximately 12 000 single sided pages however fuser oil bottle life is media dependent coarser paper requires more oil User See Replacing the Fuser Oil Bottle and Cleaning Rol...

Page 119: ...m assembly 120 000 single sided pages QMS National Service or a QMS authorized service provider Fuser unit Replace fuser displays in the message window after 60 000 single sided pages maximum at an eq...

Page 120: ...roperly This type of damage is not covered under warranty or service contract WARNING The fuser unit can become extremely hot and cause severe burns Make sure the unit is cool before handling it ACHTU...

Page 121: ...hrough 11 show the printer without the duplexer However instructions are the same for all models 4 Open the printer s top cover 5 Open the two green cleaning roller lock levers 6 Remove the old oil bo...

Page 122: ...old cleaning roller 8 Lower the new oil bottle into its slot The tab on the side of the bottle must be on the right 9 Install the cleaning roller in its slot The tab on the top of the cleaning roller...

Page 123: ...r Control Consumables Item Replaced Cleaning Roller menu choose Yes Note When you replace the fuser oil bottle and cleaning roller after a FUSER OIL EMPTY or CHECK CLEANING ROLLER message displays in...

Page 124: ...xtremely sensitive to hand oils and scratches both of which reduce print quality 1 Turn off the printer 2 Open the printer s front cover 3 If you have an EXD open the duplexer s rear cover If not skip...

Page 125: ...up the two green lock levers one on each side of the OPC belt cartridge to release the cartridge 6 Pull the cartridge straight up and out of the printer and then discard it 7 Remove the protective sh...

Page 126: ...nd top cov ers 12 If you have a duplexer close the duplexer s rear cover 13 Turn on the printer 14 In the Operator Control Consumables Item Replaced OPC Cartridge menu choose Yes to reset the consumab...

Page 127: ...ear of the printer On the Duplex Model use the plastic ridge on the right of its case to pry the ozone filter case away from the printer 2 Remove the ozone filter from the case 3 Install a new ozone f...

Page 128: ...fety laws and regulations in your area 4 Insert the new waste toner pack 5 Close the printer s front cover 6 In the Operator Control Consumables Item Replaced Waste Toner Pack menu choose Yes to reset...

Page 129: ...0 1 Chapter 7 CrownView Printer Web Page explains the printer web page and web page help system...

Page 130: ......

Page 131: ...Introduction on page 7 2 Setting up the Printer Web Page on page 7 2 Printer Home Page on page 7 6 Web Page Help System on page 7 30...

Page 132: ...ter status Anyone on your company intranet can access the QMS printer through their web browser software Note The sample windows and dialog boxes shown in this chapter are as they appear in Netscape N...

Page 133: ...your network you must set up the proper preferences in your browser soft ware Your printer name or IP address must be added to the no proxy list in the pref erences dialog box of the browser Note You...

Page 134: ...the printer name or the IP address of your QMS magicolor 2 6 Choose OK twice 7 Enter the printer name or IP address in the Location URL address box to access the printer home page 1 Start your web bro...

Page 135: ...x type a comma after the last entry and then type the printer name or the IP address 6 Click OK 7 Now you should be able to enter the printer name in the URL address box to access the printer home pag...

Page 136: ...g web pages for your printer Note The illustration below shows the printer without the duplexer The printer home page provides the following information Product Name Identifies the particular printer...

Page 137: ...d with media Configuration Menu Operator Control Inputbin Sheets Printed Lists the number of sheets of media printed to date during the current consumables tracking period Administration Consumables S...

Page 138: ...fter you make your choices choose the Submit button to make them take effect The Operator Control page contains the following options For complete information on any options see chapter 4 Printer Conf...

Page 139: ...ws you to select Low Medium or High link quality Configuration Menu Operator Control Color Matching Link Quality SIM in RGB Links Allows you to select No or Yes to SIM in RGB LInks Configuration Menu...

Page 140: ...media in the optional cassette so the printer can optimize output for that media type The choices are Automatic or Thick Stock Configuration Menu Operator Control Media For Upper BIn Upper Custom Tra...

Page 141: ...of printer configuration settings Each is described in more detail in the following pages Printer Settings on page 7 12 Communication Settings Input Buffer Sizes on page 7 13 Paper Sources on page 7...

Page 142: ...the printer is turned on Error Handler is a diagnostic tool that identifies PostScript errors encountered during a print job Configuration Menu Administration Startup Options Do Error Handler Do Sys S...

Page 143: ...guration Menu No equivalent Page Stack Order Tells you what order e g face down the page stack will be in Configuration Menu No equivalent Left Margin Identifies the amount in 01 increments the image...

Page 144: ...wnNet for Ethernet interface Configuration Menu Administration Communications Resident NIC Shared Spooling Size Identifies the total amount of spooling space shared by the interfaces Configuration Men...

Page 145: ...interfaces until the emulation can process the print job Configuration Menu Administration Memory Manual Config K Mem for Spool Display List Shows the size in KB of the Display List also known as K M...

Page 146: ...onal emulations such as LN03 Plus Configuration Menu Administration Memory Manual Config K Mem Emulation Emulation Temporary Shows the size in KB of the Emulation Temporary client This client is used...

Page 147: ...e size in KB of the total amount of RAM that your printer has Configuration Menu Administration Memory Manual Config MB Printer Mem Disk s Provides the name size and free space on all attached hard di...

Page 148: ...t wait for incoming data Configuration Menu Administration Communications Timeouts Emulation Timeout ESP Shows the maximum amount of time ESP will wait to get a mini mum amount of data before selectin...

Page 149: ...The Printer Jobs hotlink on the home page jumps to the Printer Jobs page This page contains information about the current jobs the printer is processing and information on the previous five jobs prin...

Page 150: ...Configuration Menu No equivalent Owner Shows the name of the owner of each current job Configuration Menu No equivalent Title Shows the title of each job Configuration Menu No equivalent Interface Ide...

Page 151: ...do not indicate the exact amount of consumables used In addition the life expectancy of each consumable is based on printing under specific operating conditions such as media type number of color pla...

Page 152: ...umable Max Number Shows the maximum capacity of the consumable for example 10000 planes or 120000 sheets Configuration Menus Operator Control Consumables and Administration Consumables Consumable Usag...

Page 153: ...rd disk is required to support the Accounting feature On entry to the Accounting page if accounting records are available the user is pre sented with a table which can be used to select only the recor...

Page 154: ...Accounting is disabled the following information is displayed Mode Shows whether accounting is enabled or disabled Configuration Menu Operator Control Accounting Mode Disk Space Shows how much disk s...

Page 155: ...8 2 C The Statistics hotlink on the home page jumps to the Statistics page This page can be used to view current statistics about the consumables...

Page 156: ...er of sheets printed for the Lifetime User and service periods Configuration Menu No equivalent Faces Shows the number of faces printed for the Lifetime User and service periods Configuration Menu No...

Page 157: ...2 C The System Support hotlink on the home page jumps to the System Support page This page can be used to set up internal support for the printer as well as to link to the QMS web site QM S magicolor...

Page 158: ...nu No equivalent Printer Help URL A text box for entering a local or QMS printer help URL web address Configuration Menu No equivalent QMS Corporate URL The QMS corporate URL web address Configuration...

Page 159: ...atabase Frequently Asked Questions at http www qms com support then click on FAQs printer manuals and online performance support The Online Help hotlink on the home page jumps to any help information...

Page 160: ...m Support page Printer Help URL when you click on the Online Help button on the printer home page you ll be linked to an HTML page located at the QMS web site From here you can link to a topic which a...

Page 161: ...his page provides a listing of all printer menus the options available and the current setting The format of the page and information provided is similar to that provided by the Advanced Status Page p...

Page 162: ...to perform a direct print of a host file which is already in a supported page description language format such as PostScript PDF or PCL The user enters the host path and file name of the file to be pr...

Page 163: ...0 1 C Chapter 8 Media Jams explains automatic jam recovery discusses how to prevent media jams and then provides detailed information on how to find and remove media jams...

Page 164: ......

Page 165: ...ion on page 8 2 Automatic Jam Recovery on page 8 2 Preventing Media Jams on page 8 2 Understanding the Media Path on page 8 4 Understanding Media Jam Status Messages on page 8 6 Removing Media Jams on...

Page 166: ...ter the jam is cleared open and close the top door before printing Printing will not resume until you do this There are several things you can do to reduce the occurrence of media jams Use media that...

Page 167: ...he correct media type selected in the driver Select Plain Paper for standard bond plain paper Select Thick Stock for envelopes glossy stock labels thick stock and transfer media Select Transparency fo...

Page 168: ...he bottom front of the printer The media is picked from the cas sette passed under the transfer drum passed through the fuser and delivered via the paper exit unit to the media exit tray which is the...

Page 169: ...e duplexer 3 cycles through the transfer drum and fuser again 4 and is delivered via the paper exit unit to the output tray which is the top of the printer 5 Access to the media path in case of a medi...

Page 170: ...er s rear cover and or duplexer s lower rear assem bly Outer jams occur in the fuser media exit area Jams of this type usually means that media is stuck in the fuser exit roller area Access to this ar...

Page 171: ...edia that hasn t fully passed through the fuser contains unfused toner that can dirty your hands clothes or any thing else it gets on If you accidentally get toner on your hands wash them in cool wate...

Page 172: ...have a duplex model make sure you have opened the duplexer s rear cover first See Duplexer Jams on page 8 10 Forced opening of the top cover first may damage the unit 6 Remove the jammed media by pul...

Page 173: ...the fuser This prevents any unfused toner from dirtying the fuser rollers Caution Be careful not to touch the transfer drum while removing jammed media 9 Close the green fuser roller pressure release...

Page 174: ...ote Use two hands to open the duplexer s top cover to avoid twisting its hinge 2 Remove the jammed media by pulling it toward you 3 Close the duplexer s top cover 4 If there still is a jam message ope...

Page 175: ...till is a jam message remove the duplexer s lower rear assembly 8 Remove the jammed media by pulling it toward you 9 Reinsert the duplexer s lower rear assembly 10 If there still is a jam message open...

Page 176: ...ar cover If the media did not come out easily keep the duplexer s rear cover open 13 If there still is a jam message open the printer s top cover Pull the top latch to release the top cover Note The i...

Page 177: ...ward you 15 If it didn t come out easily open the green fuser roller pressure release levers one at each end of the fuser Note The illustrations for steps 15 and 16 show the printer without the duplex...

Page 178: ...pulling it from the bottom of the fuser through the printer s and or the duplexer s rear cover not from the top of the fuser Caution Be careful not to touch the transfer drum while removing jammed me...

Page 179: ...and PCL Error Codes on page 9 13 Testing PC Printer Communication on page 9 14 Testing Macintosh Printer Communication on page 9 22 Printer Problem Checklist on page 9 22 OPC Belt Cartridge Problems o...

Page 180: ...CrownNet Problems on page 9 27 Output Problems on page 9 29 Duplexer Problems on page 9 31 Print Quality Problems on page 9 32 Image Defects on page 9 34 Placing a Service Call on page 9 41...

Page 181: ...lts even when you don t quite know what to ask for or how to find it Use the Answer Base before contacting technical support you will likely find the answer to your question However if the answer is n...

Page 182: ...rrectly installed Check the toner cartridge installation Refer to C Installing the Toner Cartridges in the Installation Guide The startup page comes out skewed The transfer unit was jarred open during...

Page 183: ...you don t want to use accounting you can dis able it ACC FILE 95 FULL ACC FILE 90 FULL ACC FILE 85 FULL ACC FILE 80 FULL The Job Accounting File is 80 85 90 or 95 full See ACC JOB FILE FULL message f...

Page 184: ...ith a printing interpreting spooled or terminating status to be completely removed from the system CHECK CLEANING ROLLER The cleaning roller needs to be replaced Install a new cleaning roller CHECK WA...

Page 185: ...LEX UNIT OPEN One of the duplexer doors is open Ensure all doors are fully closed END JOB The Cancel key has been pressed and the End Job option selected Press Select to provide an end of job indicato...

Page 186: ...leaving the OPC belt cartridge area Locate and remove the jam INPUT IDLE PRINTING The printer is on line and printing jobs already in the queue No new jobs are arriving at the communication interfaces...

Page 187: ...g No action needed TONER MISINSTALLED The toner cartridge is not installed Install a toner cartridge x TONER EMPTY The x color toner cartridge is empty Replace the toner cartridge x TONER LOW The x co...

Page 188: ...therefore cannot end The message clears if more input arrives from the port or if you press the Cancel key No other jobs can be printed until this job has ended Wait until the job is finished and the...

Page 189: ...rvice calls should be placed to the vendor from whom you purchased the printer If you cannot get service from your vendor see appendix A QMS Customer Support for more information CALL FOR SERVICE C4 E...

Page 190: ...LL FOR SERVICE F5 CHRG HV UNIT CALL FOR SERVICE H0 FUSER THERM CALL FOR SERVICE H2 FUSER TEMP 2 CALL FOR SERVICE H3 FUSER TEMP 3 CALL FOR SERVICE H4 FUSER TEMP 4 CALL FOR SERVICE L1 BEAM DETECTR CALL...

Page 191: ...memory for job 0 Not enough memory for job 1 Too many transformations 1 State lost 2 Math error 2 Math error 3 Job aborted 3 Job aborted 4 Instruction not recognized 4 Out of memory for macros 5 Wron...

Page 192: ...exactly as shown Showpage is a PostScript command that prints a blank page The symbol means to press the Enter key To produce the D and Z press and hold down the Ctrl key while you type the appropria...

Page 193: ...22 2 If everything is working correctly you will see output such as If it doesn t detect the printer on the network which is usually an incorrect IP address or bad cabling you will see the following...

Page 194: ...1 33 131 62 4 Next you need to ftp and put a job to make sure that the jobs are going through to the printer Determine if the printer is actually receiving data from the workstation The printer can st...

Page 195: ...rompt change to binary mode by typing bin 5 At the ftp prompt send the file to the printer by typing put filename where filename is the name of the test file Note A text file is preferable The printer...

Page 196: ...where is the port number 1 to 3 Note If the computer has more than one parallel port they re probably labeled If not check the computer documentation for the LPT port names 2 If the printer and PC are...

Page 197: ...the file correctly you may want to check your AUTOEXEC BAT file in DOS to make sure that the printer s serial port settings match those of the PC a Look for a command line like this in your AUTOEXEC...

Page 198: ...d on the startup page should be the same However if they differ you must configure the printer to use the serial settings specified in the AUTOEXEC BAT file Use the information in the follow ing table...

Page 199: ...u BAUD RATE 9600 Next one or more times Advance to the correct baud rate BAUD RATE Select Select the displayed baud rate IS SELECTED SERIAL BAUD RATE Note If you need to change other settings press th...

Page 200: ...Choose OK 3 Print a directory or a window a From the File menu choose Print Directory or Print Window A dialog box appears b Select the printing options you want and then choose OK This section conta...

Page 201: ...rs closed securely Is there a media jam If a paper jam message displays and the Error indi cator lights go to one of the following sections in this chapter on clearing a media jam 3 Is the printer rec...

Page 202: ...efer to appendix A QMS Customer Support 5 Is the color wrong on prints Check to see that you have the correct settings on the printer s Color tab See Printer Drivers in chapter 5 of this manual 7 The...

Page 203: ...the Memory section in chapter 5 Additional Technical Information in the Reference manual for information about memory clients If the Ready indicator is on but no startup page prints check the followin...

Page 204: ...the top cover first may damage the unit If the message is still there try opening and closing the top of the printer again See the preceding section on clearing media jams for more information Occasi...

Page 205: ...p your QMS CrownNet interface check the following Refer to the Connecting Your QMS Print System manual for more information If the printer requires a network interface card is it correctly installed i...

Page 206: ...ight arrow until you see Resident NIC If you are printing from Token Ring when you will see Optional NIC 6 Press Next right arrow until you see CrownNet Press Select 7 Press Next right arrow until you...

Page 207: ...t sounds like it won t work but CrownNet will take care of that 6 If your IP address isn t what you entered then you may be running BOOTP or RARP and may have to disable them 7 4 1 49 1 The amount of...

Page 208: ...cartridge If the printer stops printing in the middle of your file try the following 1 Check your cable You could have the wrong kind of cable or your printer may not be configured for the correct cab...

Page 209: ...that you have not mixed media types in your media cassette 3 Ensure that your document has more than one page 4 Go into the printer s control panel and ensure that duplex is an available option 5 In t...

Page 210: ...ing recommended media and continue to have problems with the quality of your printed pages try this quick check procedure 1 Check that you are using the correct type media See appendix B Technical Spe...

Page 211: ...Then reinsert the cartridge and try print ing again 6 If after rocking the toner cartridge the print quality does not improve and or the x TONER LOW message remains on replace the toner cartridge 7 Be...

Page 212: ...s with the quality of your printed pages try the following If the TONER OUT message is on and the printer continues to print try distributing the toner to improve print quality If the print quality do...

Page 213: ...ecessary replace the OPC belt cartridge Check that the printer is on a hard level surface Reinstall the OPC belt cartridge If necessary replace the OPC belt cartridge One or more toner cartridges may...

Page 214: ...stock labels transfer media and thick stock have to be set in the Thick Stock mode The paper being used may have absorbed moisture perhaps due to high humidity or having water spilled on the paper su...

Page 215: ...colors occurs in the printed image Ensure that the printer s front cover is closed Remove the toner cartridges and gently rock them five or six times to redistribute the toner Then reinstall the cart...

Page 216: ...2 B If spots appear on the printed image Check the surface of the OPC belt clean up the foreign particle and replace the OPC belt if necessary Install new toner cartridges...

Page 217: ...e Remove the toner cartridges and gently rock them five or six times to redistribute the toner Then reinstall the cartridges One or more toner cartridges may be defective Check the toner cartridges an...

Page 218: ...6 Printer Care The corona wire inside the OPC belt cartridge might be dirty Clean the corona wire as described in chapter 6 Printer Care One or more toner cartridges may be defective Check the toner c...

Page 219: ...ou more quickly 1 What is your printer model and serial number 2 What kind of host computer do you have 3 What operating system do you have and what version 4 What interface are you using If serial wh...

Page 220: ......

Page 221: ...Sources of Support on page A 2 QMS World wide Offices on page A 4...

Page 222: ...general information about QMS The QMS ftp resource is ftp qms com The QMS Answer Base is a free interactive online technical support system for the QMS magicolor 2 It answers common questions and pro...

Page 223: ...OFF The application and version you re using The emulation of the file you re trying to print listed on both the status and startup pages Your printer firmware version displayed on the control panel L...

Page 224: ...enter CRC Technical Assistance Telephone 1 877 778 2687 toll free 7 00 am 6 00 pm Central Time Email support qms com Fax 1 334 633 3716 Internet http www qms com support then click on SupportMail Nati...

Page 225: ...268 4969 8 30 am 5 00 pm Eastern Time Spare Parts Ordering and Information 1 905 206 9234 x238 8 30 am 5 00 pm Eastern Time 0 Telephone 81 3 3779 9600 Fax 81 3 3779 9650 Technical Support 81 3 3444 9...

Page 226: ...it Clamart 78142 V lizy Cedex France Telephone 33 1 410 79 393 Email info qms fr Fax EMEA 31 30 241 2517 Fax France 33 1 408 30 110 Helpdesk Email helpdesk qms nl Internet http www qms nl q_info http...

Page 227: ...121 77 Johanneshov Sweden Telephone 46 8 600 01 30 Fax EMEA 31 30 241 2517 Fax Nordic 46 8 600 01 33 Helpdesk Email helpdesk qms nl Internet http www qms nl q_info Internet http www qms nl Saskay Hous...

Page 228: ...taines Middlesex TW18 3JF United Kingdom Telephone 44 1784 442255 Fax EMEA 31 30 241 2517 Fax UK 44 1784 461641 Helpdesk Email helpdesk qms nl Internet http www qms nl q_info Telephone Ireland 1800 55...

Page 229: ...Introduction on page B 2 Menu Chart Conventions on page B 2 Operator Control Menu on page B 3 Administration Menu on page B 4 Installation Menu on page B 10...

Page 230: ...on menu on page B 4 Installation menu on page B 10 The following conventions are used in the menu charts Some menu choices are marked as optional or with a w item indicating that the selection appears...

Page 231: ...ff On Color Model Full Color Monochrome Media Accounting Mode Disk Space ResetAccounting File Segment For Upper Bin For Optional Bin Custom Bin Upper Optional Consumables Item Replaced Print Statistic...

Page 232: ...fig Toner Low Act Energy Saver Def Resolution Maintenance Image Alignment Rotate Simplex Letterhead Default Paper Outputbin Name Inputbin 1 Name Inputbin 5 Name Output BIn Name Def Resolution Operator...

Page 233: ...nt NIC CrownNet Mode Min K Spool Def Job Prio PS Protocol Spooling HW Config Factory Soft On On Idle On Input Idle Address No Yes No Yes No Yes Address Page Reset Reset Ring Speed Source Routing Auto...

Page 234: ...Protocol Network Ident Connection Zone Name Disabled LaserWriter QMS RC Res Conventional Spooling Zone Part 1 Zone Part 2 Enabled HP Zoner Res Both Default Idle Administration Communications Resident...

Page 235: ...2 6 Common EtherTalk LAN Manager NetWare TCP IP Protocol Printer Name Default Disabled Yes No Enabled Idle Administration Communications Resident NIC CrownNet Optional NIC Name Optional...

Page 236: ...File Srv Name 3 PServer Name 2 Printer Name 3 Frame Types 802 3 IPX Addr Ether 2 IPX Addr 802 2 IPX Addr Default PServer Name 1 PServer Name 2 PServer Name 3 Job Check Delay Conf Check Delay Burst Mod...

Page 237: ...Port Accnting LPD Chan Assignment Timeout Banner BOOTP RARP WINS Disabled Enabled Disabled Enabled Disabled Enabled Disabled Enabled DHCP Pri WINS Sec WINS NBT Disabled Enabled Disabled Enabled Addr...

Page 238: ...6 Operator Control Idle Administration Installation Enter password Use Operator Pwd Off On Admin Password Enter password Use Admin Pwd Off On Operator Passwrd Optional requires security key...

Page 239: ...ette s on page C 3 Remove the Toner Cartridges on page C 3 Remove the OPC Belt Cartridge on page C 3 Prepare the Fuser Unit on page C 5 Change the Waste Toner Pack on page C 9 Remove the Lower Input F...

Page 240: ...uest catalog number 2600439 200 If you need replacement packaging for the EXD duplex model in the US call QMS National Service at 1 334 633 4300 x2530 and request catalog number 2600629 100 If you nee...

Page 241: ...d be limited to less than 2 minutes or permanent damage could result While the printer is being moved store the cartridge in its original shipping bag If you don t have this bag carefully wrap it in a...

Page 242: ...top cover Leave all the covers open during the entire repacking procedure 4 With the printer s front and top covers open rotate up the green lock levers at each end of the OPC belt cartridge slot and...

Page 243: ...original shipping bag If you don t have this bag carefully wrap the cartridge in a piece of dark heavy cloth Store the cartridge where it will not get scratched or damaged 7 Rotate down the green loc...

Page 244: ...lexer skip to step 2 2 If it s not already open open the printer s top cover 3 At the top of the fuser rotate the two green lock levers to release the oil bottle 4 Remove the oil bottle Caution Hold a...

Page 245: ...pper to remove any excess oil from the fuser Dispose of the oil following local safety laws and regulations 7 Stuff several clean wadded paper towels into the space normally occupied by the oil bottle...

Page 246: ...e between the two rollers They must be removed again before printing a Open the green pressure release levers one at each end of the fuser to separate the two rollers in the fuser b Insert the two fus...

Page 247: ...positioned the fuser roller shipping restraints fit snugly between the rollers Keep all the covers open to change the waste toner pack 1 With the printer s front cover open remove the waste toner pack...

Page 248: ...ose of the old pack in accordance with safety laws and regula tions in your area 3 Install a new waste toner pack This ensures that no waste toner is shaken into the printer during shipment 4 Close th...

Page 249: ...he input feeder Note The illustrations for steps 1 through 5 show the printer without the duplexer 2 Remove the printer cover plate You will switch this printer cover plate with the one from the lower...

Page 250: ...on each side of the printer to the lower input feeder 6 Remove the two metal brackets from underneath the sides of the printer Angle the bracket out and then slide it out of the hole underneath the p...

Page 251: ...30 kg Bitte versuchen Sie niemals den Drucker alleine anzuheben oder zu transportieren 8 With the help of another person pick up the printer by its four cor ners lift it from the lower input feeder a...

Page 252: ...ack the printer for shipment as shown in the illustration 4 If you re also shipping the power cord and any manuals with the printer place them in the package Note Don t ship these items if you re retu...

Page 253: ...5 5 1 Ensure that the fuser and fuser cleaner roller are in the printer 2 Place tape on the printer as shown in the illustrations...

Page 254: ...4 Pack the printer for shipment as shown in the illustration 5 If you re also shipping the power cord and any manuals with the printer place them in the package Note Don t ship these items if you re r...

Page 255: ...ust x bin message 9 5 Advanced printing features Memory 4 3 Agfa FotoFlow 5 7 AM screening 5 9 Amplitude modulation AM 5 9 Apple ColorSync 5 7 AppleTalk Testing communication 9 22 Back panel open mess...

Page 256: ...on Settings hotlink 7 13 Testing Macintosh 9 22 Testing parallel port 9 14 Testing serial port 9 19 Configuration Memory current 7 15 Configuration menu Chart B 2 Consumables Cleaning roller 6 24 Fuse...

Page 257: ...tatus message EtherTalk Menu B 6 Extended accounting file size message 9 7 Exterior cleaning 6 19 Face definition 3 17 File print 7 32 Fuser misinstalled message 9 7 Fuser oil Draining C 7 Removing C...

Page 258: ...Misfeed 8 6 Jams Locating 8 6 Media path 8 4 Message stays on 9 26 Messages 8 6 Preventing 8 2 Removing 8 6 Status messages 8 6 Jobs Incomplete printing 9 30 Kanji Troubleshooting 9 31 Keeping old siz...

Page 259: ...s 9 24 Removing C 3 Replacing 6 28 Operator control Hotlink 7 8 Options Hotlink 7 15 Outer jam message 8 6 9 8 Output bin full message 9 8 Output problems 9 29 Ozone filter Replacing 6 31 Packaging pr...

Page 260: ...s message 9 8 Printout too dark 9 38 Printout too light 9 39 Problem See Troubleshooting Put x paper in any bin message 9 9 Put x paper in x bin message 9 9 QMS Customer Response Center CRC A 3 World...

Page 261: ...dle 9 8 Idle input printing 9 8 Initializing 9 8 Inner jam 8 6 9 8 Input idle printing 9 8 Keeping old size 9 5 Misfeed jam 8 6 9 8 Outer jam 8 6 9 8 Output bin full 9 8 Please wait 9 7 Printing statu...

Page 262: ...age defects 9 34 Jam message stays on 9 26 Kanji 9 31 Print quality 9 32 Printer problem checklist 9 22 Printer resets 9 26 Service call placing 9 41 Windows driver 9 27 T shirt transfer media 3 14 Un...

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