Section 8 - Customer Assistance Information
90-899883154 JANUARY 2008
Page 139
PARTS AND ACCESSORIES INQUIRIES
Direct any inquiries concerning Quicksilver replacement parts and accessories to your local
authorized dealer. The dealer has the necessary information to order parts and accessories
for you if they are not in stock. Only authorized dealers can purchase genuine Quicksilver
parts and accessories from the factory. Mercury Marine does not sell to unauthorized
dealers or retail customers. When inquiring on parts and accessories, the dealer requires
the
engine model
and
serial numbers
to order the correct parts.
Resolving a Problem
Satisfaction with your Mercury MerCruiser product is very important to your dealer and to
us. If you ever have a problem, question or concern about your power package, contact
your dealer or any authorized Mercury MerCruiser dealership. If you need additional
assistance:
1. Talk with the dealership's sales manager or service manager. Contact the owner of the
dealership if the sales manager and service manager have been unable to resolve the
problem.
2. If your question, concern, or problem cannot be resolved by your dealership, please
contact Mercury Marine Service Office for assistance. Mercury Marine will work with
you and your dealership to resolve all problems.
The following information will be needed by the Service Office:
• Your name and address
• Daytime telephone number
• Model and serial numbers for your power package
• The name and address of your dealership
• Nature of problem
Mercury Marine Service Offices are listed on the next page.
Mercury Marine Service Offices
For assistance, call, fax or write. Please include your daytime telephone number with mail
and fax correspondence.
Telephone
Fax
(405) 743 6566
(405) 743 6570
Mercury MerCruiser
3003 N. Perkins Rd.
Stillwater, OK 74075
(905) 567 MERC (6372)
(905) 567 8515
Mercury Marine Ltd.
2395 Meadowpine Blvd.
Mississauga, Ontario L5N 7W6
Canada
(61) (3) 9791 5822
(61) (3) 9793 5880
Mercury Marine Australia
132-140 Frankston Road
Dandenong, Victoria 3164
Australia
(32) (87) 32 32 11
(32) (87) 31 19 65
Marine Power - Europe, Inc.
Parc Industriel de Petit-Rechain
B-4800 Verviers,
Belgium
