McAfee VIRUSSCAN 4.5 -, Administrator'S Manual

Page: 193 / 208

Administrator’s Guide 193
Network Associates Support Services
Network Associates consulting and training
The Network Associates Total Service Solutions program provides you with
expert consulting and comprehensive education that can help you maximize
the security and performance of your network investments. The Total Service
Solutions program includes the Network Associates Professional Consulting
arm and the Total Education Services program.
Professional Services
Network Associates Professional Services is ready to assist you during all
stages of your network growth, from planning and design, through
implementation, and with ongoing management. Network Associates
consultants provide an expert’s independent perspective that you can use as a
supplemental resource to resolve your problems. You’ll get help integrating
Network Associates products into your environment, along with
troubleshooting assistance or help in establishing baselines for network
performance. Network Associates consultants also develop and deliver
custom solutions to help accomplish your project goals—from lengthy,
large-scale implementations to brief problem-solving assignments.
Jumpstart Services
For focused help with specific problem resolution or software implementation
issues, Network Associates offers a Jumpstart Service that gives you the tools
you need to manage your environment. This service can include these
elements:
• Installation and optimization. This service brings a Network Associates
consultant onsite to install, configure, and optimize your new Network
Associates product and give basic operational product knowledge to your
team.
• Selfstart knowledge. This service brings a Network Associates consultant
onsite to help prepare you to perform your new product implementation
on your own and, in some cases, to install the product.
• Proposal Development. This service helps you to evaluate which
processes, procedures, hardware and software you need before you roll out
or upgrade Network Associates products, after which a Network
Associates consultant prepares a custom proposal for your environment.