McAfee VIRUSSCAN 4.5 -, Administrator'S Manual

Page: 185 / 208

E
Administrator’s Guide 185
E
Network Associates
Support Services
Adding value to your McAfee product
Choosing McAfee anti-virus, Sniffer Technologies network management, and
PGP security software helps to ensure that the critical technology you rely on
functions smoothly and effectively. Taking advantage of a Network
Associates support plan extends the protection you get from your software by
giving you access to the expertise you need to install, monitor, maintain and
upgrade your system with the latest Network Associates technology. With a
support plan tailored to your needs, you can keep your system or your
network working dependably in your computing environment for months or
years to come.
Network Associates support plans come under two general headings. If you
are a corporate customer, you can choose from four levels of extended support
under the Network Associates Corporate PrimeSupport* program. If you are
a home user, you can choose a plan geared toward your needs from the Home
User PrimeSupport program.
PrimeSupport options for corporate customers
The Corporate PrimeSupport program offers these four support plans:
• PrimeSupport KnowledgeCenter plan
• PrimeSupport Connect plan
• PrimeSupport Priority plan
• PrimeSupport Enterprise plan
Each plan has a range of features that provide you with cost-effective and
timely support geared to meet your needs. The following sections describe
each plan in detail.
The PrimeSupport KnowledgeCenter plan
The PrimeSupport KnowledgeCenter plan gives you access to an extensive
array of technical support information via a Network Associates online
knowledge base, and download access to product upgrades from the
Network
Associates website . If you purchased your Network Associates product with a
subscription license, you receive the PrimeSupport KnowledgeCenter plan as
part of the package, for the length of your subscription term.