McAfee VIRUSSCAN 4.5 -, Administrator'S Manual, Page: 183 / 208

Administrator’s Guide 183
Using the SecureCast Service to Get New Data Files
Troubleshooting the Enterprise SecureCast service
Registration problems
If you try to register during a busy time of day on the web, you may encounter
a delay while the server tries to process your registration request. If you
receive the error message “1105 Error” or “Database Error: Unable to connect
to the data source,” this means that there is a database problem on the server.
Try submitting the form again, or try to register later. If you continue to have
problems subscribing to the Enterprise SecureCast channel, contact Network
Associates Download Support (Monday to Friday, 8
A
.
M
. to 8
P
.
M
. Central
time) at (801) 492-2650.
Unsubscribing from the SecureCast service
You can stop the SecureCast service from delivering InfoPaks at any time you
want to. To do so, right-click the BackWeb icon
in your Windows system
tray, then choose
Start SecureCast
from the shortcut menu that appears.
Next, follow these steps:
1. In the list box on the left side of the BackWeb client window (see Figure
D-9 on page 178 ), locate, then select, the listing for the SecureCast
channel to which you now subscribe.
2. Right-click the channel icon, then choose Unsubscribe from the shortcut
menu that appears.
All InfoPaks listed in the SecureCast service window will disappear. The
SecureCast service will no longer deliver InfoPaks from that channel.
Support resources
SecureCast service
If you have additional questions about the SecureCast service, consult the
SecureCast service FAQ on the Network Associates website at:
http://www.nai.com/asp_set/anti_virus/alerts/faq.asp