McAfee AVDCDE-AA-AA - Active Virus Defense Suite, User Manual

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User’s Guide 79
Removing Infections From Your System
7. Select the type of e-mail client application you have installed on your
computer. Your choices are:
• Use outgoing Internet mail . Click this button to send your sample
via a Simple Mail Transfer Protocol e-mail client, such as Eudora,
NetScape Mail, or Microsoft Outlook Express. Next, enter the name
of your outgoing mail server in the text box
provided-mail.domain.com, for example.
• Use Microsoft Exchange . Click this button to send your sample via
your corporate e-mail system. To use this option, your e-mail
system must support the Messaging Application Programming
Interface (MAPI) standard. Examples of such systems include
Microsoft Exchange, Microsoft Outlook, and Lotus cc:Mail v8.0 and
later.
8. Click Finish to send your sample.
Š
NOTE: Although McAfee researchers appreciate your submission,
their receipt of your message does not obligate them to take any
action, provide any remedy, or respond in any way to you.
SENDVIR.EXE will use the e-mail client you specified to send your
sample. You must have connected to your network or ISP in order for this
process to succeed.
Capturing boot sector, file-infecting, and macro viruses
If you suspect you have a virus infection, you can collect a sample of the virus,
then either create a floppy disk image to send via e-mail, or mail the floppy
disk itself to McAfee anti-virus researchers. The researchers would also benefit
from having samples of your current system files on a separate floppy disk.
Capturing boot-sector infections
Boot-sector viruses frequently hide in areas of your hard disk or floppy disks
that you ordinarily cannot see or read. You can, however, capture a sample of
a boot-sector virus by deliberately infecting a floppy disk with it.
To do so, follow these steps:
1. Insert a new, unformatted floppy disk into your floppy drive.
2. Click
Start
in the Windows taskbar, point to
Programs
, then choose
MS-DOS Prompt if your computer runs Windows 95 or Windows 98, or
Command Prompt if your computer runs Windows NT Workstation
v4.0 or Windows 2000 Professional.