McAfee AVDCDE-AA-AA - Active Virus Defense Suite, User Manual, Page: 17 / 344

User’s Guide xvii
Preface
Other contact information for retail-licensed customers:
Phone: (972) 308-9960
Fax: (972) 619-7485 (24-hour, Group III fax)
E-Mail: cust_care@nai.com
Web: http://www.mcafee.com/
Technical support
McAfee and Network Associates are famous for their dedication to customer
satisfaction. The companies have continued this tradition by making their sites
on the World Wide Web valuable resources for answers to technical support
issues. McAfee encourages you to make this your first stop for answers to
frequently asked questions, for updates to McAfee and Network Associates
software, and for access to news and virus information
.
If you do not find what you need or do not have web access, try one of our
automated services.
If the automated services do not have the answers you need, contact Network
Associates at one of the following numbers Monday through Friday between
8:00
A
.
M
. and 8:00
P
.
M
. Central time to find out about Network Associates
technical support plans.
For corporate-licensed customers:
For retail-licensed customers:
This guide includes a summary of the PrimeSupport plans available to
McAfee customers. To learn more about plan features and other details, see
Appendix B, “Network Associates Support Services.”
World Wide Web http://www.nai.com/asp_set/services/technical_support
/tech_intro.asp
Internet techsupport@mcafee.com
CompuServe GO NAI
America Online keyword MCAFEE
Phone (972) 308-9960
Fax (972) 619-7845
Phone (972) 855-7044
Fax (972) 619-7845