Masimo Root, Operator'S Manual, Page: 118 / 152

Root Chapter 11: Troubleshooting
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Symptom Possible Cause Correction
Iris screen does not
display connection
status for standalone
devices.
Connection error.
If the problem persists, refer to instructions for
use or operator's manual for the connected
standalone devices or Iris section of the
instructions for use or operator’s manual for
the appropriate version of Patient SafetyNet.
Root has a continuous
speaker tone.
Internal failure.
To silence an alarm, press the Power Button for
eight (8) seconds. If alarm continues to sound,
Power Off Root. Root requires service. See
Return Procedure on page 140.
Power Button does not
respond when
pressed.
Power Button may
need to be pressed
for a longer time.
To Power On when turned off or in Sleep Mode,
press Power Button for two (2) seconds.
To Power Off when turned on or in Sleep Mode,
press the Power Button for eight (8) seconds.
Internal failure.
Root requires service. See Return Procedure on
page 140.
Home Button does not
work when pressed.
Internal failure.
Root requires service. See Return Procedure on
page 140.
Battery does not
charge.
AC power cable may
be disconnected.
Unplug and replug AC power cable.
Root Charging
Indicator illuminates
red.
Internal failure.
Root requires service. See
Return Procedure
on
page 140.
Nurse Call does not
communicate.
Connection error.
Unplug and replug Nurse Call connector.
See
Nurse Call Setting Connections on page
139.