Lightware UBEX-PRO20-HDMI-F100, User Manual, Page: 144 / 185

9. Troubleshooting series – Extender Application Mode – User's Manual 144 9. Troubleshooting series – Extender Application Mode – User's Manual 144
EXTENDER APPLIC
A
TION MODE
Applied F-series endpoint firmware package: v2.0.0 | Applied R-series endpoint firmware package: v2.0.0 | LDC software: v2.5.9b3
Symptom Root cause Action Refer to
Video signal
Source locked
mode cannot be
set
The resolution of the
source stream and the
sink device are not the
same
Set the scaler to passthrough mode or
set the forced resolution to the same as
the source stream's one.
3.5.2
3.6.2
6.5.3
6.5.7
LW3 7.5.9
LW3 7.6.7
LW3 7.7.6
Audio signal
No audio is
present on output
Source audio volume is
low or muted
Check the audio settings of the source.
The incoming audio
signal is unsupported
Query the status of the audio output port
and select a supported signal source
LW3 7.10.4
The analog audio output
port is muted
Check the analog audio output port
properties
6.7.2
LW3 7.9.5
Volume of the analog
audio port is set low
Check the analog audio input/output
port properties
6.7.1
6.7.2
LW3
7.9.1
LW3 7.9.2
HDMI output
signal contains no
audio
DVI EDID is emulated Check the EDID and select and HDMI
EDID to emulate (the setting is available
in the transmitter side).
3.7
6.9.1
LW3 7.12
Not the desired
audio can be heard
on the output
Audio stream is
switched to another
output
Check which audio stream switched to
the current output.
6.6
LW3
7.8.4
LDC returns with
"HBR audio not
supported" error
message
Currently installed LDC
and endpoint firmware
versions does not
support HBR audio
Update LDC and endpoint firmwares to
the latest released version
6.1
Symptom Root cause Action Refer to
Network
No LAN
connection can be
established
Incorrect IP address is
set (fix IP)
Use dynamic IP address by enabling
DHCP option.
3.9.1
6.11.2
LW3
7.13.2
Restore the factory default settings (with
DHCP).
3.9.5
6.11.4
LW3 7.4.18
IP address conflict Check the IP address of the other
devices, too.
RS-232 signal
Connected serial
device does not
respond
Cable connection
problem
Check the connectors to fit well; check
the wiring of the plugs.
4.3.5
12.11.1
RS-232 settings are
different
Check the port settings of the endpoint
and the connected serial device.
6.10.2
LW3
7.14
Messaging via serial
port is not working
Check the serial messaging rules and/or
apply escaping in the message.
LW3
7.16
Miscellaneous
Front panel
button is out of
operation
The button is locked Disable control lock.
6.11.3
LW3
7.4.15
I cannot find my
device in the
server room
All AV boxes and
gadgets look the same
Use the "Identify Me" feature
6.11.1
LW3 7.4.6
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