Neon
™
Device Error Messages
Introduction
This section describes the error messages displayed. Most of the error messages
are self explanatory and after fixing the error, you should be able to continue
with the protocol. Contact Technical Support (page 39) if you need to send the
device for servicing.
Error Message
Action
Please connect station
The Neon
™
Pipette Station is not connected
properly; ensure that the sensor connector is
connected to the sensor port on the rear of the
device (page 6).
Check tip for air
bubbles.
Remove the solution and aspirate the sample into
the tip again without any air bubbles. Press
OK
to
exit the screen.
Please enter user name
All protocols in the database need a user name.
Enter the user name and press
OK
to exit the
screen.
Please enter protocol
name
All protocols in the database need a protocol name.
Enter the user name and press
OK
to exit the
screen.
Password incorrect,
please re-enter
Re-enter the 4-digit password and press
OK
to exit
the screen.
Input voltage, pulse
width, or pulse number
error
The input voltage, pulse width, or pulse number is
out of range. The valid range is displayed on the
screen. Please enter the valid value and press
OK
to exit the screen.
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