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Lexmark X9575, User Manual

The Lexmark X9575 is a high-performance all-in-one printer with exceptional Technical Specifications. To maximize your user experience, we offer the user manual for download, free of charge, from our website. Retrieve the comprehensive manual to unleash the full potential of your Lexmark X9575 at manualshive.com.

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Paper jam in the small media feeder

If the jam is visible from the front and there is enough of the envelope or photo card to grasp, to remove the jam:

1

Pull Tray 1 about 50.8 mm (2 inches) out of the printer.

2

Grasp the envelope or photo card and pull it out.

3

Reinstall Tray 1.

If the envelope or photo card cannot be grasped from the front and is barely visible, to remove the jam:

1

Press the button as you grasp the handle on the duplex unit cover.

2

Pull out the duplex unit cover.

3

Push down on the button on the rear access door.

4

Lower the door slightly.

5

Firmly grasp the envelope or photo card, and gently pull it out.

Troubleshooting

232

Summary of Contents for X9575

Page 1: ...9500 Series All In One User s Guide 2007 www lexmark com ...

Page 2: ......

Page 3: ...one 31 Connecting to an answering machine 32 Connecting to a computer with a modem 34 Using an RJ11 adapter 35 Setting up to fax while behind a PBX 38 Using a digital phone service 39 Setting the printer to use the Fax feature without a computer 39 Understanding the control panel 39 Using the control panel 39 Installing another language control panel 44 Adjusting the display for easy viewing 45 Na...

Page 4: ...e printer on a wired Ethernet network 61 Tips for using network adapters 62 Advanced wireless setup 62 Creating an ad hoc wireless network using Windows 62 Adding a printer to an existing ad hoc wireless network using Windows 64 Switching between connections 64 Switching between a wireless network connection and a wired Ethernet network connection 64 Switching between a USB connection and a wirele...

Page 5: ...0 Printing a Web page 91 Printing photos or images from a Web page 91 Printing multiple copies of a document 92 Printing collated copies 93 Printing the last page first reverse page order 94 Printing multiple pages on one sheet 94 Printing using watermarks 95 Printing document files from a memory card or flash drive 95 Pausing print jobs 96 Canceling print jobs 96 Printing specialty documents 96 C...

Page 6: ...otos from a memory device to the computer using the control panel 116 Transferring all photos from a memory card using the computer 116 Transferring selected photos from a memory card using the computer 117 Transferring selected photos from a CD or flash drive using the computer 117 Transferring photos from a memory card to a flash drive 118 Changing the Productivity Studio temporary files prefere...

Page 7: ... Printing Photo Packages 131 Creating Photo Greeting Cards 131 Creating a slideshow 132 Creating and viewing a slideshow 132 Viewing a slideshow of photos on the control panel display 132 Copying 133 Making a copy 133 Understanding the Copy Mode menu 133 Changing the default copy settings 134 Making a color or black and white copy 135 Copying on both sides of the paper duplexing 135 Copying photos...

Page 8: ...s 150 Faxing using the control panel 152 Sending a fax using the control panel 152 Sending a fax using the control panel 152 Entering a fax number 152 Sending a fax while listening to a call On Hook Dial 154 Sending a broadcast fax at a scheduled time 155 Receiving a fax using the control panel 156 Receiving a fax manually 156 Receiving a fax automatically 156 Setting Auto Answer to On 156 Using C...

Page 9: ...ing a contact to a phone book 173 Setting up a dialing prefix 173 Setting the distinctive ring 173 Setting the number of rings before receiving a fax automatically 174 Setting up Speed Dial 174 Managing faxes using the computer 175 Customizing settings using the Fax Setup Utility 175 Changing user information on a fax cover page 177 Printing fax activity reports 177 Blocking junk faxes 177 Maintai...

Page 10: ... ports 200 Checking your network name 200 Ping the access point 201 Ping the printer 201 Run the Wireless Configuration Utility 202 Print troubleshooting 203 Partial 4 x 6 in 10 x 15 cm photo prints when using a PictBridge enabled digital camera 203 Improving print quality 203 Poor text and graphic quality 204 Poor quality at the edges of the page 205 Print speed is slow 206 Ink smudges during aut...

Page 11: ...omputers over peer to peer network 219 Printer is not able to communicate with the computer 221 Problems when copying scanning or faxing 221 Wrong printer is attached 221 Updating the printer software 222 Bidirectional communication is not established 222 Experiencing poor quality or incorrect output 222 Cannot print from digital camera using PictBridge 223 Cannot print from a Bluetooth enabled de...

Page 12: ... send but not receive faxes 241 Can receive but not send faxes 242 Printer receives a blank fax 243 Received fax has poor print quality 244 Caller ID information is not displayed 245 Fax Error 245 Remote Fax Error 245 Phone Line Busy 246 Phone Line Error 247 Failed to Connect 247 Unsupported Paper Size 248 Unsupported Fax Mode 248 No Answer 249 Conversion error 249 Conversion Failed 250 Error mess...

Page 13: ...screen 256 Clearing error messages 256 Left Right Cartridge Missing 257 Communication not available 257 General Printing Problem 257 Ink Low 257 Out of Memory 258 Fixing a printing failure 258 Unsupported file types found on memory card 258 Paper Jam 258 Multiple All In Ones found 258 Print File Error 259 Paper Out 259 Invalid Device 259 No TWAIN detected 259 Select TWAIN driver 260 Fax Solutions ...

Page 14: ...14 ...

Page 15: ...re You can find this document in the printer box or on the Lexmark Web site at www lexmark com Getting Started Guide Description Where to find The Getting Started Guide gives you instructions for setting up the printer and some basic instructions for using the printer You can find this document in the printer box or on the Lexmark Web site at www lexmark com Finding information about the printer 1...

Page 16: ... 2 Click Programs or All Programs Lexmark 9500 Series 3 Click User s Guide If you are unable to access the User s Guide using the previous steps follow these instructions 1 Insert the installation software CD for Windows The installation screen appears Note If necessary click All Programs Run In Windows XP and earlier versions click Start Run and then type D setup where D is the letter of your CD ...

Page 17: ... Web site at www lexmark com Selectacountryorregion andthenselectthe Customer Support link Note For additional information about contactingLexmark seetheprintedwarranty that shipped with your printer E mail support For e mail support visit our Web site www lexmark com 1 Click CUSTOMER SUPPORT 2 Click Technical Support 3 Select your printer family 4 Select your printer model 5 From the Support Tool...

Page 18: ...his printer or set forth at www lexmark com 1 Click CUSTOMER SUPPORT 2 Click Warranty Information 3 From the Statement of Limited Warranty section click Inkjet All In One Printers 4 Scroll through the Web page to view the warranty Warranty information varies by country or region See the printed warranty that shipped with your printer Record the following information located on the store receipt an...

Page 19: ...All features and functions are operating system dependent For complete descriptions Windows users See the User s Guide Macintosh users If your product supports Macintosh see the Mac Help installed with the printer software Operating system notice 19 ...

Page 20: ...shock results Inspect the power cord regularly for signs of misuse Remove the power cord from the electrical outlet before inspecting it Refer service or repairs other than those described in the user documentation to a professional service person This product is designed tested and approved to meet strict global safety standards with the use of specific Lexmark components The safety features of s...

Page 21: ...x connection on page 28 Your telephone cord may look different from the one shown 4 Power cord Attaches to the power supply port located at the back of the printer Note Your power cord may look different from the one shown 5 Installation cable Connects the printer to the computer temporarily during some methods of installation 6 Quick Setup sheet Initial setup directions 7 Getting Started Guide Pr...

Page 22: ... orfaxmultiple pageletter legal andA4 size documents 4 Automatic Document Feeder ADF tray Load original documents in the ADF for copying scanning or faxing multiple page documents quickly Note Do not load postcards photos small items or thin media such as magazine clippings into the ADF Place these items on the scanner glass 5 Automatic Document Feeder ADF paper guide Keep paper straight when feed...

Page 23: ...ital with adapter Memory Stick Memory Stick PRO Memory Stick Duo with adapter Memory Stick PRO Duo with adapter Micro Secure Digital with adapter Micro SD Mini Secure Digital with adapter Mini SD MultiMedia card MMC MultiMedia Card mobile with adapter MMCmobile Reduced Size MultiMedia Card with adapter RS MMC Secure Digital SD xD Picture Card xD Picture Card Type H xD Picture Card Type M 2 Compact...

Page 24: ...If you purchased and installed the optional Tray 2 your fully assembled printer appears as follows with the parts identified 1 2 1 Tray 2 base 2 Optional Tray 2 Setting up the printer 24 ...

Page 25: ... 5 EXT port Connect additional devices such as a data fax modem telephone or answering machine to the printer This connection method may not be available in all countries or regions Note Remove the plug to access the port 6 USB port Connect the printer to a computer using a USB cable Warning Potential Damage Do not touch the USB port except when plugging in or removing a USB cable or installation ...

Page 26: ...ly click Start Run and then type D setup exe where D is the letter of your CD ROM drive 3 Follow the instructions on the computer screen to set up the printer YoursecuritysoftwaremaynotifyyouthatLexmarksoftwareistryingtocommunicatewithyourcomputersystem Always allow these programs to communicate This is necessary for the printer to work properly Installing the optional Tray 2 You can purchase and ...

Page 27: ...of it so allow enough space 1 Make sure the printer is turned off and disconnect the power cord from the wall outlet 2 Remove Tray 2 from its packaging 3 Remove any packaging tape from the base and tray 4 Grasp the printer by its handholds to lift it 5 Align the printer above the base Setting up the printer 27 ...

Page 28: ...a telephone or answering machine can be successfully attached to pass through the printer as described in the setup steps If you want a digital connection such as ISDN DSL or ADSL a third party device such as a DSL filter is required For more information see Using a digital phone service on page 39 You do not need to attach the printer to a computer but you do need to connect it to a telephone lin...

Page 29: ...e as a normal telephone line Send and receive faxes without using a computer Send faxes using the computer For more information see Connecting to a computer with a modem on page 34 Connecting directly to a telephone wall jack Connect the printer directly to a telephone wall jack to make copies or to send and receive faxes without using a computer 1 Make sure you have a telephone cord and a telepho...

Page 30: ...duct and a telephone wall jack 2 Connect one end of the telephone cord into the LINE port of the printer 3 Connect the other end of the telephone cord into the N slot of an active telephone wall jack 4 If you would like to use the same line for both fax and telephone communication connect a second telephone line not provided between the telephone and the F slot of an active telephone wall jack Set...

Page 31: ...set up the printer wherever your telephone is located to make copies or to send and receive faxes without using a computer Note Setup steps may vary depending on your country or region For more information on connecting the printer to telecommunications equipment see Using an RJ11 adapter on page 35 1 Make sure you have the following A telephone Two telephone cords A telephone wall jack 2 Connect ...

Page 32: ...ct an answering machine to the printer to receive both incoming voice messages and faxes Note Setup steps may vary depending on your country or region For more information on connecting the printer to telecommunications equipment see Using an RJ11 adapter on page 35 1 Make sure you have the following A telephone An answering machine Three telephone cords A telephone wall jack Setting up the printe...

Page 33: ...an active telephone wall jack 3 Remove the protective plug from the EXT port of the printer 4 Connect a second telephone cord from the telephone to the answering machine 5 Connect a third telephone cord from the answering machine to the EXT port of the printer Setting up the printer 33 ...

Page 34: ...n on connecting the printer to telecommunications equipment see Using an RJ11 adapter on page 35 1 Make sure you have the following A telephone A computer with a modem Two telephone cords A telephone wall jack 2 Connect one telephone cord into the LINE port of the printer and then plug it into an active telephone wall jack 3 Remove the protective plug from the EXT port of the printer Setting up th...

Page 35: ...r printer to an answering machine or other telecommunications equipment use the telephone line adapter included in the box with the printer 1 Connect one end of the telephone cord into the LINE port of the printer 2 Connect the adapter to the telephone line that came with the printer Note The UK adapter is shown Your adapter may look different but it will fit the telephone outlet used in your loca...

Page 36: ...lug from the EXT port on the back of the printer Note Once this plug is removed any country or region specific equipment you connect to the printer by the adapter as shown will not function properly 2 Connect your telecommunications equipment directly to the EXT port on the back of the printer Warning Potential Damage Do not touch cables or the printer in the area shown while actively sending or r...

Page 37: ...r 1 Remove the plug from the EXT port on the back of the printer Note Once this plug is removed any country or region specific equipment that you connect to the printer by the adapter as shown will not function properly 2 Connect your telecommunications equipment directly to the EXT port on the back of the printer Warning Potential Damage Do not touch cables or the printer in the area shown while ...

Page 38: ...fax number the printer waits to recognize the dial tone and then dials the fax number However this method of dialing may not work if the PBX telephone system uses a dial tone that is not recognizabletomostfaxmachines The DialingwhilebehindaPBX featureenablestheprintertodialthefaxnumber without waiting to recognize the dial tone 1 From the desktop double click the Productivity Studio icon 2 From th...

Page 39: ...ter to use the Fax feature without a computer Use this method to set up your printer for faxing when the printer is not connected to a computer or to a network This method is used when your printer functions as a standalone fax machine 1 Turn the printer on 2 Press or repeatedly until Fax is highlighted 3 Press The Fax Mode menu appears 4 Press or repeatedly until Fax Setup is highlighted 5 Press ...

Page 40: ...eless option is installed Orange indicates that the printer is ready for wireless connection but not connected Orange blinking indicates that the printer is configured but unable to communicate with the wireless network Green indicates that the printer is connected to a wireless network Green blinking indicates that the printer s internal print server is being updated Setting up the printer 40 ...

Page 41: ... the printer on from Power Saver Mode Turn on Power Saver Mode Stop the print copy scan or fax process 1 2 3 4 5 Press To 1 Move upward through a submenu listing within a menu In Photo mode increase the number copies of a photo you want to print In Photo mode or Scan mode move the Region of Interest box up 2 Scroll through menus submenus or settings on the display Increase a number within the sett...

Page 42: ...3 4 Press To 1 Enter the menus Enter the submenu currently highlighted on the screen In Photo mode access the Photo Editing Tools menu Note If you are in a submenu pressing this button has no effect 2 Return to the previous level or screen within the menus and submenus Save the changes made in a submenu Note You must press to save the values you specified in the control panel menus before the prin...

Page 43: ...ate an automated answering system Select letters when creating a Speed Dial list Type numbers to enter or edit the date and time shown on the display 2 In Fax mode Insert a three second pause in the number to be dialed to wait for an outsidelineorgetthroughanautomatedansweringsystem Enterapause only when you have already begun entering the number Display the last numberdialed Press or to viewthela...

Page 44: ... or more additional language control panels with the printer 1 Lift and remove the control panel if one is installed 1 2 2 Choose the correct control panel for your language 3 Align the clips on the control panel with the holes on the printer and then press down 1 2 Setting up the printer 44 ...

Page 45: ...Press or repeatedly to scroll through menu items or submenus Press or repeatedly to scroll through values In some menus you can press to see a preview of the job before you start it A job could be a print job copy job fax job or scan job The control panel menu screen indicates when you can press for a preview Before starting a job if you want to make a change after you see the preview press to adj...

Page 46: ...e information see Understanding the Printer Default Settings menu on page 105 Change Copy Default Settings Set or change the default copy settings For more information see Changing the default copy settings on page 134 Change Photo Default Settings Set or change the default photo settings For more information see Understanding the Photo Default Settings menu on page 115 Change Fax Default Settings...

Page 47: ...tem 4 Follow the instructions on the computer screen to download the driver and install the printer software Installing the optional XPS driver Windows Vista users only The XML Paper Specification XPS driver is an optional printer driver designed to make use of the advanced XPS color and graphics features that are available only for Windows Vista users To use XPS features you must install the XPS ...

Page 48: ... Install From Disk dialog click OK 7 Click Next on the two additional dialogs that appear Formore information on the XPS driver see the XPSreadme fileon theinstallation software CD Thefileis located in the xps folder with the setupxps batch file D Drivers xps readme Understanding the printer software The software that came with your printer includes the Productivity Studio the Solution Center the ...

Page 49: ...ings on the Productivity Studio Welcome Screen Send a fax Access the phone book View sample cover pages Clicktoolbar items tosend print orviewafax Printing Preferences is the software that controls the printing function and settings When you have a document open click File Print to open Printing Preferences Print a document Select print preferences Print two sided copies Select paper type Save set...

Page 50: ...ach other over a network they must be connected by cables and or have wireless network adapters built in or installed in them There are different ways a network can be set up Five common examples appear below Note The printers in the following diagrams represent Lexmark printers with Lexmark internal print servers built in or installed in them so that they can communicate over a network Lexmark in...

Page 51: ...ss router by an Ethernet cable A laptop and a printer are connected wirelessly to the router The network is connected to the Internet through a DSL or a cable modem Internet Scenario 2 Computer laptop and printer connected wirelessly with Internet A computer a laptop and a printer are connected wirelessly to a wireless router The network is connected to the Internet through a DSL or a cable modem ...

Page 52: ...etworking the printer Connect the printer to a wireless network For more information see Installing the printer on a wireless network on page 59 Connect the printer to a wired Ethernet network For more information see Installing the printer on a wired Ethernet network on page 61 ConnecttheprinterdirectlytothecomputerusingaUSBcable Formoreinformation see Connectingtheprinter directly to the compute...

Page 53: ...s 8 Insert the paper tray 9 Connect the power cord to the printer and then to a properly grounded electrical outlet Note Do not attach the USB cable yet 10 Make sure the power is on 11 Set the language and country region a Press or repeatedly until the language you want appears on the display b Press c Press or repeatedly until the country region you want appears on the display d Press 12 Set the ...

Page 54: ...is available only if an internal wireless print server is installed in the printer 1 From the control panel press or repeatedly until Setup is highlighted 2 Press 3 Press or repeatedly until Network Setup is highlighted 4 Press 5 After making your choices press to save your selections as the default settings From here You can Reset Network Adapter Defaults Reset all wireless network settings Print...

Page 55: ...subnet mask is written using the dotted decimal notation and should contain 32 bits Example 255 255 255 0 Note This option is disabled if Enable DHCP is enabled Set IP Gateway Specify the IP address of another device on the same network This device acts as a router or access point to other devices on another network General networking information Assigning an IP address An IP address may be assign...

Page 56: ... if they have unique and valid IP addresses A unique IP address means no two devices on the same network have the same IP address How to locate a printer IP address You can locate the printer IP address by printing out the printer network setup page For more information see Printing a network setup page on page 57 How to locate a computer IP address 1 Do one of the following In Windows Vista click...

Page 57: ...tings You can find information such as the SSID or name of the network your printer is connected to the IP address of the access point router and the IP address assigned to your printer To print a network setup page 1 From the control panel of the printer press or repeatedly until Setup is highlighted 2 Press 3 Press or repeatedly until Network Setup is highlighted 4 Press 5 Press or repeatedly un...

Page 58: ... to ad hoc mode The printer s wireless print server must be configured to use the same SSID and channel that the computer is using The following table compares the characteristics and requirements of the two types of wireless networks Infrastructure Ad hoc Characteristics Communication Through wireless access point wireless router Directly between devices Security More security options Range Deter...

Page 59: ...adecimal characters Hexadecimal characters are A F a f and 0 9 From 8 to 63 ASCII characters ASCII characters are letters numbers punctuations and symbols found on a keyboard Note If you do not know this information see the documentation that came with the wireless access point wireless router or contact the person who set up your wireless network Use the table below to write down the information ...

Page 60: ...d in infrastructure mode or the internal print server is waiting to be configured for ad hoc mode The light should be in this state When you want to use the printer without a computer When you want to set up the printer on your wireless network Blinking orange may indicate that The printer is out of the range of the wireless access point wireless router The printer is trying to communicate with th...

Page 61: ... it is that the communication signal will be weaker Why do I need an installation cable When youset upthe printeron yourwireless network you willneedtotemporarily connecttheprintertoacomputer using the installation cable This temporary connection is used to set up the wireless settings of the printer Wired networking Installing the printer on a wired Ethernet network The following instructions are...

Page 62: ...r SSID for the network between the computer and your printer b Write the name of your network in the space provided Be sure to use the exact spelling and capitalization ___________________________________ c Go to the Security Type drop down list choose WEP and then create a security key or password WEP keys must be Exactly 10 or 26 hexadecimal characters Hexadecimal characters are A F a f and 0 9 ...

Page 63: ...ite down the network name you chose so you can refer to it when running the wireless setup Make sure you copy it down exactly including capital letters 13 If Network Authentication appears in the list select Open 14 In the Data encryption list select WEP 15 If necessary clear the The key is provided for me automatically check box 16 In the Network Key box type in a security key 17 Write down the s...

Page 64: ...ween a wireless network connection and a wired Ethernet network connection Switching between a USB connection and a wireless network connection Switching between a USB connection and a wired Ethernet network connection Note Whenswitchingbetweenconnections makesurethatthecomputerstaysonthesamenetworkasyourprinter Switching between a wireless network connection and a wired Ethernet network connectio...

Page 65: ...r and the printer For more information see Printing a test page on page 217 Switching from a wireless connection to a USB connection 1 Insert one end of the USB cable into the USB port of the printer 2 Insert the other end of the USB cable into the USB port on the computer 3 On your computer do one of the following In Windows Vista a Click Control Panel b Under Hardware and Sound click Printer In ...

Page 66: ...he Ports tab click Add Port Note If you already created a TCP IP port for the printer you do not need to create a new one You can proceed to step 16 on page 66 9 Select Standard TCP IP Port and then click New Port The Add Standard TCP IP Port Wizard appears 10 Click Next 11 In the Printer Name field type the IP address of the printer Note Print a network setup page to determine the IP address of t...

Page 67: ...o test the communication between the computer and the printer For more information see Printing a test page on page 217 Connecting the printer directly to the computer Connecting the printer directly to the computer with a USB cable 1 Insert the installation software CD for Windows 2 Wait a minute for the Welcome screen to appear If the Welcome screen does not appear after a minute do one of the f...

Page 68: ...er and assign a distinctive name e Click OK 3 Locate the printer from the remote computer Note The remote computer is the one that is not attached to the printer a Do one of the following In Windows Vista 1 Click Control Panel 2 Under Hardware and Sound click Printer In Windows XP Click Start Printers and Faxes b Right click the Lexmark 9500 Series icon c Click Properties d Click the Ports tab and...

Page 69: ...n each to enter the IP Address IP Netmask and IP Gateway for the printer 10 Press to save your settings Resetting the internal print server to factory default settings 1 From the printer control panel press or repeatedly until Setup is highlighted 2 Press 3 Press or repeatedly until Network Setup is highlighted 4 Press 5 Press or repeatedly until Reset Network Adapter Defaults is highlighted 6 Pre...

Page 70: ...paper designed for inkjet printers The paper is not used or damaged If you are using specialty paper you follow the instructions that came with it Note To avoid jams make sure the paper does not buckle when you adjust the paper guides 1 Pull Tray 1 completely out of the printer Loading paper and original documents 70 ...

Page 71: ...ay It is unnecessary to extend the tray for paper sizes shorter in length than A4 or legal such as letter size paper When you pull the extension out the first stop accommodates A4 size paper When the extension is fully out it accommodates legal size paper 1 2 A 4 L e g a l A 4 L e g a l 3 Load the paper Loading paper and original documents 71 ...

Page 72: ...ly inserted so it is flush with the printer front if you extended the tray to accommodate A4 or legal size paper Do not try to force the tray in further 6 Flip up the paper exit tray stop to catch the paper as it exits Note If you loaded A4 or legal size paper pull the paper exit tray stop to extend it fully Loading paper and original documents 72 ...

Page 73: ...ith the paper The paper guides rest against the left right and bottom edges of the paper Note Photos require more drying time To prevent smudging or scratching avoidtouchingtheprintedsurfacewithyourfingersorsharp objects For best results remove each printed sheet individually from the paper exit tray and allow the prints to dry at least 24 hours before stacking displaying or storing 25 sheets of l...

Page 74: ...size If the exact envelope size is not listed select the next larger size Set the left and right margins so that the envelope text will be correctly positioned on the envelope Warning Potential Damage Do not use envelopes that have metal clasps string ties or metal folding bars Notes Do not load envelopes with holes perforations cutouts or deep embossing Do not use envelopes that have exposed flap...

Page 75: ...ds in the tray Note Do not mix paper types in the tray You can load either envelopes or photo cards but not both 4 Load envelopes or photo cards Note Load envelopes or photo cards with the print side facing down If you are not sure which side is the printable side see the instructions that came with the envelopes or photo cards Loading paper and original documents 75 ...

Page 76: ... photo cards 2 3 1 1 2 3 6 Insert Tray 1 7 Flip up the paper exit tray stop to catch the envelopes or photo cards as they exit Note Envelopes and photos require more drying time Remove each envelope or photo as it exits and allow it to dry to avoid ink smudging Loading paper and original documents 76 ...

Page 77: ...ing in a paper jam The paper guides rest against the left right and bottom edges of the labels Note Labels require more drying time Remove each sheet of labels as it exits and allow it to dry to avoid ink smudging Loading cards in Tray 1 You can load up to 25 cards 1 Make sure The cards are designed for inkjet printers The thickness of each card does not exceed 0 025 inches The cards are not used ...

Page 78: ...ore drying time Remove each transparency as it exits and allow it to dry to avoid ink smudging Loading iron on transfers in Tray 1 You can load up to 10 iron on transfers into the paper tray at once but you will achieve best results loading them one at a time 1 Load iron on transfers with the print side of the transfer facing down 2 Make sure You follow the loading instructions that came with the ...

Page 79: ...all card sizes without having to place them in Tray 1 The small media feeder is helpful when You want to print only one photo and you do not want to load Tray 1 with a photo card You want to print one envelope for a letter You can print the letter from paper loaded in Tray 1 Then you can print the envelope quickly from the small media feeder You can load the following paper sizes into the small me...

Page 80: ...ample if you want to print a photo load photo paper into the printer The printer detects the type of paper and automatically adjusts the settings to give you optimum photo printing results Loading the optional Tray 2 YoucanloadTray2withletter A4 orlegal sizepaper Youcanloadplainpaper photoorglossypaper heavyweight matte paper transparencies and card stock in these sizes only Note Do not load any o...

Page 81: ... guides to the sides of Tray 2 1 2 3 Note If you are loading A4 or legal size paper squeeze the lever and pull to extend the tray 1 2 A 4 L e g a l A 4 L e g a l 3 Load the paper Loading paper and original documents 81 ...

Page 82: ...ft right and bottom edges of the paper 2 3 1 5 Insert Tray 2 6 Flip up the paper exit tray stop to catch the paper as it exits Note If you loaded A4 or legal size paper pull the paper exit tray stop to extend it fully Loading paper and original documents 82 ...

Page 83: ... trays do not have the same type of paper when they are linked a job could mistakenly print on the wrong paper type Never mix paper sizes or types in a tray Enabling tray linking 1 Load Tray 1 and Tray 2 with the same size and type of paper 2 From the control panel press or repeatedly until Setup is highlighted 3 Press The Setup menu appears with Paper Handling highlighted 4 Press The Size Tray 1 ...

Page 84: ... Press or repeatedly until Print Files Source is highlighted 19 Press or to specify the tray you want as the source for printing files 20 Press or repeatedly until Fax Source is highlighted 21 Press or to specify the tray you want as the fax source 22 Press or repeatedly until PictBridge Source is highlighted 23 Press or to specify the tray you want as the PictBridge source 24 Press or repeatedly ...

Page 85: ...he Paper Handling menu ThePaperHandlingmenuhasdifferentoptionsdependingonwhethertheoptionalTray2isinstalled Youcanaccess the Paper Handling menu from a variety of menus related to copying printing and editing photos printing using the PictBridge default print settings printing using Bluetooth technology printing document files printing faxes and so on The menu can also be accessed when you are cha...

Page 86: ...ce Tray 1 or Tray 2 for the job 1 Menu item appears only when the optional Tray 2 is installed Loading original documents on the scanner glass You can scan and then print photos text documents magazine articles newspapers and other publications You canscanadocumentforfaxing Youcanalsoscanthree dimensionalobjectsforuseincatalogs brochures orproduct fliers Notes Place photos postcards small items th...

Page 87: ...anner glass in the upper left corner The arrows which surround this corner remind you of the proper placement Note Photos should be loaded as shown 4 Close the top cover to avoid dark edges on the scanned image Loading paper and original documents 87 ...

Page 88: ...ument Feeder tray Note Do not load postcards photos small items or thin media such as magazine clippings into the Automatic Document Feeder Place these items on the scanner glass 2 Adjust the paper guide on the Automatic Document Feeder tray against the edges of the paper Automatic Document Feeder paper capacity Load up to Make sure 50 sheets of Letter paper A4 paper Legal size paper The document ...

Page 89: ... is against the edge of the paper The paper size fits within these dimensions Width 210 0 mm 215 9 mm 8 27 in 8 5 in Length 279 4 mm 355 6 mm 11 0 in 14 0 in You allow preprinted media to dry thoroughly before loading into the Automatic Document Feeder tray You do not use media printed with metallic ink particles You avoid embossed designs Loading paper and original documents 89 ...

Page 90: ...You can Print Setup Adjust the print speed and quality by selecting a setting of Automatic Quick Print Normal or Best Select a Paper Size for Paper Envelope Banner or Borderless Select portrait or landscape orientation Specify the number of copies to print Select to collate the job Specify to print the last page of the job first Advanced Select 2 Sided Printing Select a Layout of Normal Banner Mir...

Page 91: ...ialog that opens or Close and continue to the next step 5 If needed select a print option from the Toolbar Normal Quick Black and White Text Only Printing photos or images from a Web page 1 Load paper For best results use photo or heavyweight matte paper with the glossy or printable side facing down If you are not sure which side is the printable side see the instructions that came with the paper ...

Page 92: ...e scanner glass a soft copy document contained in a file on your personal computer To print multiple copies of a hard copy document 1 Load paper 2 LoadanoriginaldocumentfaceupintotheAutomaticDocumentFeeder ADF orloadthefirstpageofadocument facedown on the scanner glass 3 From the control panel press or repeatedly until Copy is highlighted 4 Press The Copy Mode menu appears 5 Press or repeatedly un...

Page 93: ... document you can choose to print each copy as a set collated or to print the copies as groups of pages not collated Collated Not collated 3 3 2 2 1 1 3 3 2 2 1 1 1 Load paper 2 With a document open click File Print 3 Click Properties Preferences Options or Setup 4 From the Print Setup tab select the number of copies to print 5 Select the Collate Copies check box 6 To print with reverse page order...

Page 94: ...Print Printing multiple pages on one sheet 1 Load paper 2 With a document open click File Print 3 Click Properties Preferences Options or Setup 4 Click the Advanced tab 5 From the Layout drop down menu select N up 6 From the Pages per sheet drop down list select the number of pages to print on each page 7 If you want each page image to be surrounded by a border select Print Page Borders 8 Click OK...

Page 95: ...e Watermark selection boxes type in the watermark name text font size style angle color and darkness 8 Click OK Notes To use one of your existing watermarks select it in the Watermark Selections area of the Watermark tab To edit an existing watermark click Edit Text To delete an existing watermark click DeleteText Printing document files from a memory card or flash drive To use the Print Files fun...

Page 96: ... click the Lexmark 9500 Series icon 3 Select Open 4 Right click the document name 5 Select Cancel Printing specialty documents Choosing compatible specialty paper types Heavyweight matte paper A photo paper with a matte finish used for printing high quality graphics Lexmark PerfectFinishTM Photo paper A high quality photo paper specifically designed for Lexmark inkjet printers but compatible with ...

Page 97: ...tcards in Tray 1 or one card in the small media feeder 2 From the software application click File Print 3 Click Properties Preferences Options or Setup The Print Setup tab appears 4 Select a setting from the four available on the Print Setup tab Automatic Quick Print Normal or Best Select Best for photos and greeting cards and Normal for other types of cards Note If you are unsure select Automatic...

Page 98: ...ng a photo a Place the photo facedown on the scanner glass b Click File Add Photo from Scanner 4 If you are not scanning a new item open the folder that contains the photo you want to print as a poster 5 Drag the photo to the Print a Multi Page Poster preview area of the screen 6 Click Next Step 7 From the Paper size to print poster on drop down list select a paper size 8 From the Paper type to pr...

Page 99: ...Take the next bundle from the stack fold it in half and then stack it with the front page down on top of the first bundle 4 Stack the rest of the bundles with the front page down one on top of the other until the booklet is complete 5 Bind the bundles together to complete the booklet Printing on custom size paper 1 Load up to 25 sheets of custom size paper 2 With a document open click File Print 3...

Page 100: ...rmal from the Layout list 7 Click OK to close any printer software dialogs that are open 8 Print the iron on transfers Printing transparencies 1 Load transparencies 2 With a document open click File Print 3 Click Properties Preferences Options or Setup The Print Setup tab appears 4 From the Media Type list select Transparency 5 From the Paper Size list select the size of the transparencies loaded ...

Page 101: ...ets 6 Set the stack of pages in front of the printer 7 Slide the first sheet from the banner stack of pages over the Tray 1 handle Slide it all the way into the back of Tray 1 8 With your document open click File Print 9 Click Properties Preferences Options or Setup 10 Click the Advanced tab 11 From the Layout drop down menu select Banner 12 From the Banner Paper Size drop down menu select Letter ...

Page 102: ...select Manual 6 Select either Sideflip or Topflip Sideflip is the setting most often used 7 The Extend dry time option allows extra drying time between sides when you are printing on both sides of the paper The normal drying time of the Automatic 2 Sided Printing option affords enough time for the ink to dry on supported paper types in average air humidity In conditions of high humidity or if you ...

Page 103: ...ed documents on another type or size of paper use the manual duplexing method 1 With a document open click File Print 2 Click Properties Preferences Options or Setup 3 Click the Advanced tab 4 From the 2 Sided Printing area select the 2 Sided Printing option and then select either the Sideflip or Topflip option Sideflip is the setting most often used 5 From the drop down box select Automatic 6 You...

Page 104: ...ick the Advanced tab 4 From the 2 Sided Printing area select 2 Sided Printing 5 From the drop down box select Manual 6 The Print Instruction Page to Assist in Reloading item will be selected automatically 7 Click OK 8 The printer prints the odd numbered pages and the instruction sheet which describes how to flip and reload the paper 9 Following the instruction sheet flip and reload the paper 10 Th...

Page 105: ...s and then type a name for your settings in the selected box Note The first location contains Factory Default Settings which cannot be changed or deleted 6 Click Save Notes To retrieve your saved print settings from the Profiles drop down menu click Restore a Profile and select the settings from the list TodeletesavedprintsettingsfromtheProfilesdrop downmenu chooseDeleteProfiles Selecttheradiobutt...

Page 106: ...de after a certain amount of time Block Host Settings Choosetopreventotherusers ifyourprinterisconnectedtoseveralcomputers from changing the printer settings Speaker Volume Set the volume of the speaker during a call You can set the volume to off or low Resetting printer software to factory default settings For Windows Vista users 1 Click Control Panel Printers under Hardware and Sound 2 Right cli...

Page 107: ...rks wpd WordPerfect 2 After the memory device is detected press 3 Press to enter the Paper Handling menu 4 Use the control panel buttons to select a paper size and paper type 5 Press to save your settings temporarily Resetting factory default settings Resetting all settings This method clears all status pages such as Fax Send and Receive History and all information you entered such as Phone Book o...

Page 108: ...or press repeatedly to save all temporary settings and return to the main menu An appears next to the saved settings Note The printer reverts to the default setting after two minutes of inactivity or if the printer is turned off The Photo settings will not time out after two minutes of inactivity or turning off the power but they do return to the default settings when a memory card or flash drive ...

Page 109: ...e printer to recognize Setting the Bluetooth mode 1 From the control panel press or repeatedly until Setup is highlighted 2 Press 3 Press or repeatedly until Change Bluetooth Default Settings is highlighted 4 Press 5 Press or repeatedly until Bluetooth Enable is highlighted 6 Press or until On appears 7 Press or repeatedly until Discovery Mode is highlighted 8 Press or until On appears 9 Press or ...

Page 110: ...y for five seconds Bluetooth Dongle Connected Warning Potential Damage Do not touch cables the Bluetooth adapter or the printer in the area shown while actively printing from the Bluetooth enabled device A loss of data can occur Also do not remove the Bluetooth adapter while actively printing from the Bluetooth enabled device MS XD SD MMC CF MD PictBridge 5 To print photos from your Bluetooth enab...

Page 111: ...ows Bluetooth enabled devices to connect and send jobs to the printer without entering a pass key If the security is set to High a four digit pass key is required before Bluetooth enabled devices can connect to the printer Pass Key Set or change the pass key The default value is 0000 Trusted Devices Clear All Clear the list of Bluetooth enabled devices allowed to communicate with the printer Devic...

Page 112: ... 2 1 MS XD SD MMC CF MD PictBridge Slot Memory card 1 High Capacity Secure Digital with adapter Memory Stick Memory Stick PRO Memory Stick Duo with adapter Memory Stick PRO Duo with adapter Micro Secure Digital with adapter Micro SD Mini Secure Digital with adapter Mini SD MultiMedia Card MMC MultiMedia Card mobile with adapter MMCmobile Reduced Size MultiMedia Card with adapter RS MMC Secure Digi...

Page 113: ...s not read the memory card remove and reinsert it Notes The printer recognizes one memory card at a time If you insert more than one memory card a message appears on the display prompting you to remove all memory cards inserted If a flash drive is inserted in the PictBridge port at the same time as a memory card is inserted in the card slot a message appears on the display prompting you to choose ...

Page 114: ...ed after inserting a memory card or flash drive into the printer Note If you connect a digital camera set to a supported format to the printer you will be asked if you want to use PictBridge Choose No to display the Photo Card Mode menu 1 Insert a memory card or flash drive 2 After the memory device is detected press From here You can Browse and Print Photos View photos Choose photos for editing a...

Page 115: ... the camera is detected by the printer press From here You can Photo Size Specify the size of the photo or photos to be printed Layout Choose the layout of the photo or photos to be printed Quality Choose the quality of the photo or photos to be printed Paper Handling Set the default paper size and paper type Understanding the Photo Default Settings menu 1 From the control panel press or repeatedl...

Page 116: ... a wireless network you will be asked to select the computer that you want to use a Press or to select a computer b Press If you set a PIN during network setup and are being asked for it 1 Enter the PIN using the and to select a digit location and the and to select a value for that digit 2 Press c Press to begin saving photos to the computer d Follow the instructions on the computer screen Transfe...

Page 117: ...a name 9 Click Next 10 If you want to erase the photos from the memory card click Yes Note Make sure all the photos have been copied before you select Yes to erase 11 Click Done Remove the memory card to view your transferred photos in the Library Transferring selected photos from a CD or flash drive using the computer 1 Insert a CD or a flash drive into the computer 2 If you are using Windows Vis...

Page 118: ...ur selection among the following options Save All N Photos where N is the number of photos on the memory card detected by the printer Save Recent Date Photos Save Date Range 9 Press 10 Follow the instructions on the control panel display of the printer Notes If there is not enough memory on the flash drive a prompt appears on the display Do not remove the flash drive until a message appears on the...

Page 119: ...s menu click Preferences 3 Click Transfer Settings a Select Skip Save option and go automatically to and choose to Automatically Save Manually Save or Print your photos from the photo storage device connected to your computer b Click Browse to choose a different folder to transfer your photos to c Select Always erase photos from my media after transferring to automatically delete photos from your ...

Page 120: ...omatically set to 1 13 You can select more photos for printing and editing by repeating step 5 through step 12 14 Press to go to the print preview screen 15 If you want to adjust the print settings a Press b Make your selections using the control panel buttons c Press to save your selections and then go back to the print preview screen 16 Press to print Note To prevent smudging or scratching avoid...

Page 121: ... tab 3 Click and drag with your mouse to select the section of the image that you want to crop You can adjust the cropped area by using your mouse and dragging the lines to increase or decrease the cropped area 4 Click Crop Now 5 The cropped portion of the original image displays in the Preview pane You can save the cropped image Rotating a photo 1 From the Productivity Studio Welcome Screen click...

Page 122: ...to Fixes you can click Undo to remove them 4 To save the photo click Save 5 To print the photo click Photo Prints Reducing the red eye effect in a photo 1 From the Productivity Studio Welcome Screen click File Open to select the image you want to edit 2 With an image open click the Quick Fixes tab 3 Click Automatic Red Eye Reduction to let the software reduce the red eye effect automatically If yo...

Page 123: ...the results of the selected image enhancements on your photo 1 With a photo open click File Print 2 Click Properties Preferences Options or Setup 3 Click the Image Enhancement tab 4 FromtheContrastEnhancementsareaofthescreen selectAutomaticifyouwanttheprintertoapplyanoptimum amount of contrast or On if you want to manually control the amount of contrast with the slider Move the slider to control h...

Page 124: ... helps you to control the overall brightness of an image particularly those intended to be viewed on a computer monitor When images are not properly gamma corrected they will look either too light or too dark 1 From the Productivity Studio Welcome Screen click File Open to select the image you want to edit 2 With an image open click Advanced 3 Type a value in the text box or use the up or down arr...

Page 125: ...vity Studio Welcome Screen click File Open to select the image you want to edit 2 With an image open click Enhancements 3 Click Exposure 4 Using the slider adjust the amount of exposure to correct uneven lighting in your image You can preview the changes to your image by comparing the Before and After preview panes at the top of the window 5 Click OK to accept your changes or click Cancel to rejec...

Page 126: ...photos for printing and editing by repeating step 5 through step 8 10 Press to go to the print preview screen 11 If you want to adjust the print settings after seeing the preview a Press b Make your selections c Press to save your selections and then go back to the print preview screen 12 Press to print Note To prevent smudging or scratching avoid touching the printed surface with your fingers or ...

Page 127: ...Photo Proof Sheet is highlighted 5 Press 6 Press or to specify which category of photos you want to print You can print a proof sheet For all photos on the memory card For the 20 most recent photos if there are 20 or more photos on the card By date if the photos on the card were taken on different dates If you choose this option use the arrow buttons on the control panel to choose the date range t...

Page 128: ... tray and allow the prints to dry at least 24 hours before stacking displaying or storing Printing photos from a PictBridge enabled digital camera PictBridge is a technology available in most digital cameras that lets you print directly from your digital camera without using a computer You can connect a PictBridge enabled digital camera to the printer and use the camera to control printing photos ...

Page 129: ...settings 4 To use the camera to control printing photos see the instructions in the camera documentation Press on the control panel to specify the PictBridge default print settings which are used if no selections are made on the camera Printing photos from a digital camera using DPOF Digital Print Order Format DPOF is a feature available on some digital cameras If your camera supports DPOF you can...

Page 130: ...rint all photos click Print 5 To print selected photos click Deselect All and select only the photo s you want to print 6 Click Print 7 From the Quality drop down list select a print quality 8 From the Paper Size in Printer drop down list select the paper size 9 To select multiple prints of a photo or to select photo sizes other than 10 x 15 cm 4 x 6 in select the options you want in the table Use...

Page 131: ...elect the options you want in the table Use the drop down list in the last column to view and select other sizes 9 Click Print Now in the bottom right corner of the screen Creating Photo Greeting Cards 1 From the desktop double click the Productivity Studio icon 2 Click Photo Greeting Cards 3 From the Style tab click to select a style for your greeting card 4 From the Photo tab select and drag a p...

Page 132: ...photos to appear in specific order click the photos in the order you want them to appear and then drag them into the Photos in Your Slideshow area 4 Click the Slideshow Settings tab to adjust the amount of time between each photo in the slideshow You can also modify the setting that lets the slideshow replay automatically loop 5 Click the Share tab to save or print your slideshow 6 Click View Show...

Page 133: ...l panel press or repeatedly until Copy is highlighted 2 Press 3 After making your choices press to save your selections as the default settings From here You can Color Choose to copy in color or black and white Copies Specify the number of copies to print You can choose from one to 99 Resize Choose to resize the copy by a percentage or according to other options Quality Set the quality of a copy a...

Page 134: ... or repeatedly until Change Default Settings is selected 4 Press From here You can Color Choose to copy in color or black and white Quality Adjust the quality of a copy Original Size Specify the size of the document being copied Content Type Specify the type of document being copied 2 Sided Copies Choose to make One sided copies of a one sided original Two sided copies of one sided originals One s...

Page 135: ...epeat step a and step b as needed 9 Press to save your settings temporarily 10 Press Copying on both sides of the paper duplexing The printer has a built in duplex unit that lets you print on both sides of the paper 1 Load paper Note UseonlyplainpaperinletterorA4 sizeformakingduplexcopies Donotmakeduplexcopiesonenvelopes card stock or photo paper 2 Load an original document faceup into the Automat...

Page 136: ... is automatically set to 1 5 Press The Copy Mode menu appears 6 Adjust the copy settings as needed using the control panel buttons To make a borderless copy choose the Borderless option under Resize For more information see Understanding the Copy Mode menu on page 133 7 After making your choices press to save your settings temporarily 8 Press Note To prevent smudging or scratching avoid touching t...

Page 137: ...tion and copy quality 1 Load paper 2 Load an original document faceup into the Automatic Document Feeder ADF or facedown on the scanner glass in the upper left corner Note Do not load postcards photos small items transparencies photo paper or thin media such as magazine clippings into the Automatic Document Feeder ADF Place these items on the scanner glass 3 From the control panel press or repeate...

Page 138: ...adjusting the settings c Repeat step a and step b as needed 9 Press to save your settings temporarily 10 Press Collating copies using the control panel If you print multiple copies of a multiple page document you can choose to print each copy as a set collated or to print the copies as groups of pages not collated Collated Not collated 3 3 2 2 1 1 3 3 2 2 1 1 1 Load paper 2 Load an original multip...

Page 139: ...g the copies Repeating an image on one page You can print the same image multiple times on one sheet of paper This option is helpful in creating labels decals flyers handouts and so on 1 Load paper 2 Load an original document facedown on the scanner glass in the upper left corner Note You cannot repeat an image on a page if you load the original document in the ADF 3 From the control panel press o...

Page 140: ... in the ADF at a time equals at least the number of pages you want to copy on a single sheet of paper 7 Press If you loaded the original document in the ADF the printer scans the original document and prints the copy If you loaded the original document on the scanner glass a The printer saves the image of the page to the printer memory and then asks if you want to include another page Press to cho...

Page 141: ... 12 Press Canceling a copy job You must have started a copy job to complete this task 1 Wait for the Copy Mode screen to appear 2 Press Note If the copy job contained multiple pages loaded into the Automatic Document Feeder ADF the copy stops printing on the page it was on when you pressed This page ejects as an incomplete copy Copying 141 ...

Page 142: ...ring network setup and are being asked for it 1 Enter the PIN using and to select a digit location and and to select a value for that digit 2 Press 6 Wait until the printer has finished downloading the scan applications list 7 Make your selections using the control panel buttons 8 Press 9 Follow the instructions on your computer screen Understanding the Scan Mode menu 1 From the control panel pres...

Page 143: ...he computer to which you want to scan is highlighted b Press If you set a PIN during network setup and are being asked for it 1 Enter the PIN using and to select a digit location and and to select a value for that digit 2 Press 4 Wait until the printer has finished downloading the scan applications list 5 Press or repeatedly until Change Scan Default Settings is highlighted 6 Press From here You c...

Page 144: ...Make sure the printer is connected to a computer and both the printer and the computer are powered on 2 Load an original document facedown on the scanner glass 3 From the desktop double click the Productivity Studio icon 4 From the Welcome Screen click Scan and Edit Text OCR 5 Select the Document option 6 Click Start Thescanneddocumentisloadedintoyourdefaultword processingapplication Youcannowedit...

Page 145: ...Add menu click Add New Scan 5 Select the Photo option 6 Click Start The photo is placed in the current folder in Work with Documents and Photos Scanning multiple photos at one time using the computer 1 Place the photos facedown on the scanner glass Note For best results place photos with the most space possible between the photos and the edges of the scan area 2 From the desktop double click the P...

Page 146: ... until the printer has finished downloading the scan applications list 7 Press or repeatedly until Color is highlighted 8 Press or to choose Color or Black White 9 Press to preview the copy 10 Press to continue adjusting the settings 11 Repeat step 9 and step 10 as needed 12 Press 13 Follow the instructions on your computer screen Creating a PDF from a scanned item 1 Load an original document face...

Page 147: ...the drop down list Size You can auto crop the scanned item You can select the area to be scanned From the drop down list select a paper source Convert the image to text with OCR Convert an image to text Always use these settings when scanning Make your selections permanent by selecting the check box Scanning to a computer over a network using the control panel 1 Make sure The printer is connected ...

Page 148: ...oad an original document facedown on the scanner glass 2 Close the top cover 3 From the desktop double click the Productivity Studio icon 4 Click Scan 5 Select the Photo or Several Photos option 6 Click Start 7 From the Save or Edit screen menu bar click Save 8 To save to another folder click Browse and select a folder Click OK 9 To rename the file enter the name in the File Name area To assign th...

Page 149: ... OK to accept your changes or click Cancel to reject them Changing the Productivity Studio scan settings 1 From the desktop double click the Productivity Studio icon 2 From the Tools menu on the toolbar click Preferences 3 Click Scan Settings Select Always use simple scan settings to use the default scan settings Select Always start scanning with the settings below to customize the remaining scan ...

Page 150: ... You can e mail attached scanned images using your default e mail application 1 Load an original document facedown on the scanner glass 2 From the desktop double click the Productivity Studio icon 3 Click E mail 4 Select Photo Several Photos or Document depending on what you are scanning 5 Click Start 6 If you are scanning a photo select the photo size from the Send Quality and Speed area 7 Click ...

Page 151: ... e mail message Click Original Size Good for Printing to send photo attachments at their original size ClickReducedto 1024x768 GoodforFull screenViewing tosendphotoattachmentsat1024x768pixels Click Reduced to 640 x 480 Good for Quick Viewing to send photo attachments at 640 x 480 pixels 4 Click OK Scanning 151 ...

Page 152: ...e to enter a fax number see the table that begins with step 4 on page 153 Notes You can include a calling card number as part of the fax number A fax number can include up to 64 numbers commas periods and or the symbols or 6 Press to start the fax job Note If you are scanning individual pages using the scanner glass after each page is scanned the message Would you like to include another page in t...

Page 153: ...ss or repeatedly until the name you want is highlighted e Press f Press to start the fax job Phone Number Search a Press or repeatedly until Phone Book is highlighted b Press ThePhoneBookmenuappearswithName Searchhighlighted c Press or repeatedly until Phone Number Search is highlighted d Press e Press or repeatedly until the phone number you want is highlighted f Press g Press to start the fax jo...

Page 154: ...ered Once all fax numbers are entered press to start the fax job Sending a fax while listening to a call On Hook Dial The manual dialing feature lets you dial a telephone number while listening to the call through a speaker on the printer It is useful when you must navigate an automated answering system or enter a calling card number before sending your fax 1 Make sure the printer is on and connec...

Page 155: ...umber A fax number can include up to 64 numbers commas periods and or the symbol or 6 To send a fax to a group of numbers broadcast fax use any combination of the methods in step 4 on page 153 until a maximum of 30 fax numbers have been entered 7 Press or repeatedly until Delay Sending Fax is highlighted 8 Press The Delay Sending Fax menu appears The current time is shown 9 Use the keypad to enter...

Page 156: ...tones 5 Hang up the telephone The printer receives the fax Receiving a fax automatically 1 Make sure the printer is on and is connected to a working phone line 2 Make sure that Auto Answer is on For more information see Setting Auto Answer to On on page 156 Note An indicator resembling a telephone handset with the word FAX under it is shown in the top left corner of the display when Auto Answer is...

Page 157: ...ch Caller ID Pattern 9 Press or repeatedly until the setting you want appears 10 Press to save the setting and exit Receiving a fax with an answering machine Note You must set up the equipment as shown in Connecting to an answering machine on page 32 To receive a fax with an answering machine connected to the printer 1 Make sure that the Auto Answer function is on Note An indicator resembling a te...

Page 158: ... or repeatedly until Fax Setup is highlighted 5 Press 6 Press or repeatedly until Ringing and Answering is highlighted 7 Press 8 Press or repeatedly until you reach Fax Forward 9 Press or repeatedly until the value you want appears 10 Press 11 Enter the number to which you want to forward the fax 12 Press to save the number Printing a fax on both sides of the paper 1 From the control panel press o...

Page 159: ...re the date and time are entered correctly before setting a specific time to send a fax Auto Answer Answer all incoming phone calls Edit Fax Settings Change fax settings such as Cover Page Color Quality and Lighter Darker and Original Size Fax Setup Access the Fax Setup menu For more information see Understanding the Fax Setup menu on page 159 Understanding the Fax Setup menu The Fax Setup menu ca...

Page 160: ...dd Entry Add a name and a fax number The printer automatically assigns a new entry a Speed Dial number Note Enter a name and a fax number in the provided fields using the keypad numbers Spelloutanameusingthenumbersassociatedwitheachletterasyouwouldonatelephone or cell phone Group Search Search for a previously defined group and add it to a fax list Add Group Create a Group Name and select previous...

Page 161: ...nual Pickup Keycode Set the manual pickup code so you can choose to receive an incoming fax even if the printer is set to ignore the call such as when Auto Answer is turned off The default manual pickup keycode is 9 Caller ID Pattern Choose from one of the following patterns available based on the country or region you selected during initial setup Pattern 1 FSK Pattern 2 DTMF If phones in your co...

Page 162: ... dial prefix for accessing an outside line or making national or international direct calls Dial Volume Set the dial volume to off low or high Scan Choose to scan a document you want to fax before or after you dial Max Send Speed Choose a maximum speed in bits per second or bps for sending faxes Auto Fax Conversion Choose to automatically convert your document to a digital image ready for sending ...

Page 163: ... Entry and add numbers to a fax list Add Entry Add a name and a fax number The printer automatically assigns a new entry a Speed Dial number Note Enter a name and a fax number in the provided fields using the keypad numbers You spell out a name using the numbers associated with each letter as you do on a telephone or cell phone Group Search Search for a previously defined group and add it to a fax...

Page 164: ...ach telephone number 11 Press to save and exit Setting the distinctive ring Distinctive ring is a service provided by some telephone companies that assigns multiple phone numbers to a single telephone line If you subscribe to this service you can program your printer to have a distinctive ring pattern and phone number for incoming faxes 1 From the control panel press or repeatedly until Fax is hig...

Page 165: ...7 Press or repeatedly until you reach Dial Method 8 Press or repeatedly until Behind PBX Dial Tone Detect Off appears 9 Press to save and exit Setting the number of rings before receiving a fax automatically 1 Make sure that Auto Answer is on For more information see Setting Auto Answer to On on page 156 Note An indicator resembling a telephone handset with the word FAX under it is shown in the to...

Page 166: ...ed 4 Press 5 Press or repeatedly until you reach Cover Page 6 Press or repeatedly until Yes appears 7 Press Wait for the Cover Page menu to appear Use this menu to edit items for your fax cover page such as your From your name your phone number your fax number and the priority of the fax you plan to send 8 Press or to choose a From 9 Press to edit other items for the cover page Use the keypad to e...

Page 167: ...rs from changing fax settings through the Fax Setup Utility 1 From the control panel press or repeatedly until Setup is highlighted 2 Press 3 Press or repeatedly until Change Printer Default Settings is highlighted 4 Press 5 Press or repeatedly until you reach Block Host Settings 6 Press or repeatedly until On appears 7 Press to save and exit Blocking junk faxes If you have Caller ID you can block...

Page 168: ...t from an unidentified number a number with no Caller ID a From the control panel press or repeatedly until Fax is highlighted b Press c Press or repeatedly until Fax Setup is highlighted d Press e Press or repeatedly until Fax Blocking is highlighted f Press g Press or repeatedly until you reach Block No ID h Press or repeatedly until On appears i Press to save and exit 4 If you want to print a l...

Page 169: ... your computer Click Add another scan to scan another printed document 9 Follow the instructions on the screen and then click Next 10 To send your fax Immediately Select the Send now option At a scheduled time a Select the Delay sending until option b Set a time and date 11 If you want a paper copy of your fax select Print a copy of your fax 12 Click Send Sending and managing faxes using the Fax S...

Page 170: ...ax Forward a fax View print or modify a fax Delete a fax Retry to send a fax Tools Access and use the phone book View several sample cover pages you can choose from View a fax history Change software preferences for fax lists Adjust fax settings Help Locate information on faxing fax settings and so on For information on changing fax settings see Customizing settings using the Fax Setup Utility on ...

Page 171: ...g Caller ID from the software Caller ID is a service provided by some telephone companies that identifies the telephone number or the name of the person who is calling If you subscribe to this service it works with the printer When you receive a fax the telephone number or name of the person who is sending you the fax appears on the display Notes Caller ID is available only in some countries and r...

Page 172: ...mthe Faxforwarding drop down list 6 Enter the number to which you want to forward the fax Notes You can include a calling card number as part of the fax number A fax number can include up to 64 numbers commas periods spaces and or these symbols 7 Click OK to save the setting Customizing dial settings using the computer Using the computer phone book Address books from your operating system appear a...

Page 173: ...ettings area in the Welcome Screen click Fax History and Settings 3 From the I Want To menu click Adjust speed dial list and other fax settings 4 Click the Dialing and Sending tab 5 Enter the prefix to be dialed before each telephone number 6 Click OK to save the setting Setting the distinctive ring Distinctive ring is a service provided by some telephone companies that assigns multiple phone numb...

Page 174: ... Studio icon 2 From the Settings area of the Welcome Screen click Fax History and Settings 3 From the I Want To menu click Adjust speed dial list and other fax settings 4 Click the Speed Dial tab 5 To add a fax number to your Speed Dial list a Click the next empty line in the list b Type in a fax number c Place the cursor in the Contact Name field d Type in a contact name e Add fax numbers as need...

Page 175: ...e Fax Setup Utility These settings apply to the faxes you send or receive 1 From the desktop double click the Productivity Studio icon 2 Click Fax History and Settings The Fax Solutions Software screen appears 3 Click Adjust speed dial list and other fax settings The following screen appears Faxing using the computer 175 ...

Page 176: ...n line select ON to match the resolution setting of the receiving fax machine Ringing and Answering Select incoming call options Select auto answer options Select whether you want to forward a fax or print it and then forward it Enter a fax forwarding number Manage blocked faxes Fax Printing Reports Automatically reduce an incoming fax to fit to the paper size loaded or print it on two sheets of p...

Page 177: ...s 3 On the toolbar click Tools Fax History 4 Click the Print Report button to print Blocking junk faxes 1 From the desktop double click the Productivity Studio icon 2 From the Settings area of the Welcome Screen click Fax History and Settings The Fax Solution Software appears 3 From the I Want To menu click Adjust speed dial list and other fax settings 4 Click the Ringing and Answering tab 5 From ...

Page 178: ...perly The test page lists some information about the printer Call Diagnostics Run modem diagnostic routines Reset Defaults Reset all of your previously defined user default settings to the factory default settings Note Items such as phone lists time date and country code are not reset All other user default settings are reset For more information see Resetting factory default settings on page 107 ...

Page 179: ...act area on the back or the metal nozzles on the bottom of the cartridge 5 Close the color cartridge carrier lid 6 Close the scanner unit making sure to keep your hands out from underneath the scanner unit The control panel display will prompt you to load paper and press to print an alignment page Note The scanner unit must be closed to start a new scan print copy or fax job Maintaining the printe...

Page 180: ...idge Refilling print cartridges Thewarrantydoesnotcoverrepairoffailuresordamagecausedbyarefilledcartridge Lexmarkdoesnotrecommend use of a refilled cartridge Refilling a cartridge can affect print quality and may cause damage to the printer For best results use Lexmark supplies Using genuine Lexmark print cartridges Lexmark printers print cartridges and photo paper are designed to perform together...

Page 181: ... Select a higher print quality If the document still does not have the print quality you want follow these steps 1 Align the print cartridges For more information see Aligning print cartridges on page 181 If print quality has not improved continue to step 2 2 Clean the print cartridge nozzles For more information see Cleaning the print cartridge nozzles on page 182 If print quality has not improve...

Page 182: ... Press A page prints forcing ink through the print cartridge nozzles to clean them 6 Print the document again to verify that the print quality has improved 7 If print quality has not improved try cleaning the nozzles up to two more times Wiping the print cartridge nozzles and contacts 1 Remove the print cartridges 2 Dampen a clean lint free cloth with water and place the cloth on a flat surface 3 ...

Page 183: ...0 Repeat step 9 up to two more times 11 If print quality is still not satisfactory replace the print cartridges Preserving the print cartridges Keep a new cartridge in its packaging until you are ready to install it It should be stored with the package hang tab up as it hangs or sits on the shelf in the store Do not remove a cartridge from the printer except to replace clean or store it in an airt...

Page 184: ...n both sides using the handholds 5 Lift the printer off of the Tray 2 base and set the printer aside Cleaning the scanner glass 1 Dampen a clean lint free cloth with water 2 Gently wipe the scanner glass clean Note Make sure all ink or corrective fluid on a document is dry before placing the document on the scanner glass Cleaning the exterior of the printer 1 Make sure that the printer is turned o...

Page 185: ...ues obtained by continuous printing Declared yield value in accordance with ISO IEC 24711 2 Licensed Return Program Cartridge Ordering paper and other supplies To order supplies or to locate a dealer near you visit our Web site at www lexmark com Notes For best results use only Lexmark print cartridges For best results when printing photos or other high quality images use Lexmark Photo Paper or Le...

Page 186: ...k PerfectFinish Photo Paper Letter A4 4 x 6 in 10 x 15 cm L Note Availability may vary by country or region For information on how to purchase Lexmark Photo Paper or Lexmark PerfectFinish Photo Paper in your country or region go to www lexmark com Maintaining the printer 186 ...

Page 187: ...e computer from which you are performing a task The correct printer port is selected Setup troubleshooting Incorrect language appears on the display Selecting a language during initial setup 1 Press or repeatedly until the language you want appears on the display 2 Press Selecting a different language after initial setup 1 Press to turn the printer off 2 Press once and then immediately press and h...

Page 188: ...dowsXP Windows2000 andMacOSXversions 10 34 and 10 4 not versions 10 0 10 1 or 10 2 Note Windows 2000 users should use Service Pack 3 or later CHECK YOUR SYSTEM REQUIREMENTS Check that your computer meets the minimum system requirements listed on the printer box CHECK USB CONNECTION 1 Check the USB cable for any obvious damage 2 Firmly plug the square end of the USB cable into the back of the print...

Page 189: ...us programs 3 Double click the My Computer icon In Windows XP click Start to access the My Computer icon 4 Double click the CD ROM drive icon 5 If necessary double click setup exe 6 Follow the instructions on the computer screen to install the software UNINSTALL AND REINSTALL SOFTWARE Uninstall the printer software and then reinstall it For more information see Removing and reinstalling the softwa...

Page 190: ...ble click the printer queue device 4 Click Printer Make sure no check mark appears next to Pause Printing If a check mark does not appear next to Set As Default Printer you must select the print queue device for each file you want to print RECONNECT POWER SUPPLY 1 Press to turn the printer off 2 Disconnect the power cord from the wall outlet 3 Gently remove the power supply from the printer 4 Reco...

Page 191: ...move and reinstall the printer software 1 Do one of the following In Windows Vista click Programs or All Programs In Windows XP or earlier click Start Programs 2 Select Lexmark 9500 Series 3 Select Uninstall 4 Follow the instructions on the computer screen to remove the printer software 5 Restart the computer before reinstalling the printer software 6 Click Locate and install driver software recom...

Page 192: ...ntroller and USB Root Hub are listed then the USB port is enabled For more information see the computer documentation Checking the port setting 1 Do one of the following a In Windows Vista click Control Panel Printer under Hardware and Sound b In Windows XP and earlier click Start Settings Printers and Faxes 2 Right click the icon for your printer 3 Select Properties 4 Click the Ports tab 5 Make s...

Page 193: ...in this information see the documentation that came with your wireless access point wireless router see the Web page associated with the wireless access point wireless router or consult the person who set up your wireless network Printer cannot connect to the wireless network These are possible solutions Try one or more of the following MAKE SURE YOUR COMPUTER IS CONNECTED TO YOUR WIRELESS ACCESS ...

Page 194: ...ally the wireless access point wireless router The IP address appears as four sets of numbers separated by periods such as 192 168 0 100 2 Enter your user name and password when prompted 3 Click OK 4 On the main page click Wireless or other selection where settings are stored The SSID will be displayed 5 Write down the SSID security type and the security keys if they are shown Notes Make sure you ...

Page 195: ...on cable is not connected to the printer CHECK NETWORK NAME Make sure your network does not have the same name as another network near you For example if you and your neighbor both use a manufacturer s default network name your printer could be connecting to your neighbor s network If you are not using a unique network name consult the documentation for your wireless access point wireless router t...

Page 196: ...t wireless router Although the possible distance between devices in 802 11b or 802 11g networks is 300 feet the effective range for optimal performance is generally 100 150 feet Print the printer s network setup page to find out if the printer is receiving a strong signal from the wireless router wireless access point For more information see Printing a network setup page on page 57 CHECK SECURITY...

Page 197: ... the square end of the USB cable into the USB port on the back of the printer 4 Cancel the software installation 5 Do one of the following In Windows Vista click In Windows XP and earlier click Start 6 Click Programs or All Programs Lexmark 9500 Series 7 Click Wireless Configuration Utility 8 Follow the prompts on the computer screen to reinstall the software General network troubleshooting Printe...

Page 198: ...ake sure the printer and computer are connected to the same wireless network Both of these devices must use the same network name or SSID to be able to communicate For more information see Checking your network name on page 200 CHECK WHETHER THE PRINTER IS CONNECTED TO THE WIRELESS NETWORK 1 Print a network setup page For more information see Printing a network setup page on page 57 2 Under Networ...

Page 199: ...ck if the printer driver is installed 1 Do one of the following In Windows Vista a Click Control Panel b Under Hardware and Sound click Printer In Windows XP Click Start Printers Faxes 2 Right click the Lexmark 9500 Series icon 3 Click Properties 4 Click the Advanced tab 5 From the Driver drop down list the driver for your printer series is displayed Note You must install the printer driver on eac...

Page 200: ...e MAC address is located at the back of the printer beside the serial number 5 If USB is selected instead a Select the port name from step 4 b Click Apply c Close the window and try printing again Checking your network name Make sure your network does not have the same name as another network near you For example if you and your neighbor both use a manufacturer s default network name your printer ...

Page 201: ...ollowed by a space and the IP address of the wireless access point wireless router For example ping 192 168 0 100 c Press Enter 3 Ifthewirelessaccesspoint wirelessrouter responds youwillseeseverallinesappearthatstartwith Replyfrom Turn off and restart the printer 4 If the wireless access point wireless router does not respond after several seconds you will see Request timed out a Do one of the fol...

Page 202: ...ddress for a wired network a wireless network or both 5 If your computer does not have an IP address see the documentation that came with your wireless access point wireless router to learn how to connect your computer to the wireless network b The printer may need to be reconfigured for new wireless network settings For more information see Run the Wireless Setup Utility Run the Wireless Configur...

Page 203: ...digital camera If your camera does not allow you to change the paper size setting use the control panel to change the paper size to 4 x 6 in 10 x 15 cm 1 Insert the USB cable that came with your camera to the camera and insert the other end into the PictBridge port on the front of the printer 2 Turn the camera on and choose your first photo using the camera control panel 3 Wait for the PictBridge ...

Page 204: ...oreinformation see Wipingtheprintcartridgenozzlesandcontacts on page 182 If print quality is still not satisfactory replace the print cartridges For more information see Ordering print cartridges on page 185 Poor text and graphic quality Blank pages Dark print Faded print Incorrect colors Light and dark bands in print Skewed lines Smudges Streaks White lines in print These are possible solutions T...

Page 205: ... following CHECK MINIMUM PRINT SETTINGS Unless you are using the borderless feature use these minimum print margin settings Left and right margins 6 35 mm 0 25 in for letter size paper 3 37 mm 0 133 in for all paper sizes except letter Top margin 1 7 mm 0 067 in Bottom margin 12 7 mm 0 5 in SELECT THE BORDERLESS PRINT FEATURE 1 With a document open click File Print 2 Click Properties Preferences O...

Page 206: ...s printing When you use plain paper for borderless printing small margins are left around the edges of the paper MAKE SURE THE PAPER SIZE MATCHES THE PRINTER SETTING 1 With a document open click File Print 2 Click Properties Preferences Options or Setup The Print Setup tab appears 3 In the Paper Options section verify the paper size selected is the one you are using Print speed is slow These are p...

Page 207: ...k the Advanced tab 4 From the 2 Sided Printing area select 2 Sided printing 5 Select Extend dry time 6 Click OK Now you are ready to reprint your two sided document USE THE TYPE OF PAPER RECOMMENDED FOR TWO SIDED PRINTING Automatic two sided printing works only with plain paper in letter and A4 sizes If you want to print two sided documents on another type or size of paper use the manual duplexing...

Page 208: ... 9500 Series 3 Click Solution Center 4 If an exclamation point appears on a cartridge the ink level is low Install a new cartridge For more information see Installing print cartridges on page 178 For cartridge ordering information see Ordering paper and other supplies on page 185 Ink levels seem incorrect These are possible solutions Try one or more of the following ARE YOU PRINTING GRAPHICS OR PH...

Page 209: ...ththefrontoftheprinterfacingyou checkforproperprintcartridgeinstallation Ifyouareusingacolorcartridge make sure it is properly installed in the right carrier If you are using a black or photo cartridge make sure it is properly installed in the left carrier CHECK THE USB CONNECTION 1 Check that the USB cable is connected to the computer The USB port on the back of the computer is marked by the USB ...

Page 210: ...NGS CORRECT You may need to adjust the color and print speed ARE THE PRINT CARTRIDGES LOW ON INK 1 Do one of the following In Windows Vista click Control Panel In Windows XP or 2000 click Start 2 Click Programs or All Programs Lexmark 9500 Series 3 Click Solution Center 4 If an exclamation point appears on either of the print cartridges the ink level is low Install a new cartridge Glossy photo pap...

Page 211: ...oo dark or smudged These are possible solutions Try one or more of the following MAKE SURE THE INK IS DRY BEFORE HANDLING THE PAPER Remove the paper as it exits and let the ink dry before handling MAKE SURE THE SETTING ON THE PRINT SETUP TAB IS APPROPRIATE FOR THE PAPER TYPE LOADED IN THE PRINTER The setting on the Print Setup tab in Printing Preferences may need adjusting if the ink smears on pla...

Page 212: ...tly You may need to change the printer software settings or the problem may be that the printer and the computer are not able to communicate properly ARE THE PRINTER AND THE COMPUTER ABLE TO COMMUNICATE DATA Check the printer status 1 Do one of the following In Windows Vista click Control Panel In Windows XP or 2000 click Start 2 Click Programs or All Programs Lexmark 9500 Series 3 Click Solution ...

Page 213: ...e following ADJUST THE SETTINGS ON THE PRINT SETUP TAB 1 With a document or photo open click File Print 2 Click Properties Preferences Options or Setup The Print Setup tab appears 3 There are four settings which adjust the printing speed and print quality Select Automatic for the printer to determine the quality and speed according to the media type Quick Print for reduced print quality and faster...

Page 214: ...click Printer 3 Make sure The printer icon does not say Paused If the printer is paused right click the icon and then click Resume Printing The printer icon says Ready If it says Offline right click the icon and then click Use Printer Online The printer icon has a check mark indicating that the printer is set as the default printer If it is not set as the default printer right click the icon and t...

Page 215: ...en you think you have solved the problem test the solution by sending a document to print MAKE SURE THE PRINTER HAS PAPER AND IS PROPERLY LOADED Make sure you have followed the correct loading instructions for your printer REMOVE THE STICKER AND TAPE FROM THE PRINT CARTRIDGES 1 Lift the scanner unit 2 Remove the print cartridges from the print cartridge carrier 3 Make sure the sticker and tape are...

Page 216: ...oblems and then save the changes for the next time you print Printer is busy printing another job Wait until the printer has finished printing all other print jobs before sending this job to print Ready or Busy Printing is listed as the status IfReadyorBusyPrintingislistedasthePrinterStatusontheStatustaboftheSolutionCenterwhileyouareattempting to print try the suggestions below Next test the solut...

Page 217: ...ent electrical outlet If the printer is plugged into a surge protector unplug the printer and plug it directly into an electrical outlet CHECK THE USB CONNECTION 1 Check that the USB cable is connected to the computer The USB port on the back of the computer is marked by the USB symbol Plug the long flat end of the USB cable into this port 2 Make sure that the smaller more square end of the USB ca...

Page 218: ...with the USB cable Try a different cable Removing an external print server 1 Press to turn the printer off 2 Make sure the power to the print server is off 3 Remove the USB cable from the external print server 4 Disconnect the external print server from the computer 5 Connect the printer USB cable to the printer 6 Press to turn the printer back on Cable is not connected is loose or is damaged The ...

Page 219: ...omputer To verify the USB port 1 Do one of the following In Windows Vista click Control Panel Printers under Hardware and Sound In Windows XP click Start Settings Printers and Faxes 2 Right click the Lexmark 9500 Series icon 3 From the sidebar menu select Properties 4 Click the Ports tab 5 Make sure The port is set to a USB port FILE is not set as the port If the document still does not print then...

Page 220: ...e printer a distinctive name 5 Click OK Windows 2000 users 1 Click Start Settings Printers 2 Right click the icon for your printer 3 Click Sharing 4 Select Shared as and then give the printer a distinctive name 5 Click OK TRY TO LOCATE THE PRINTER FROM THE REMOTE COMPUTER If the printer is shown as Shared on the host computer but you still cannot print try to locate the printer from the remote com...

Page 221: ...r faxing Close other software Close all programs not being used Change the scanning resolution to a lower value 1 Load an original document facedown on the scanner glass 2 From the desktop double click the Productivity Studio icon 3 From the left pane of the Welcome screen click Scan 4 Click Custom Settings 5 Select a lower scan resolution 6 Click Start Is the original document loaded correctly on...

Page 222: ...that the light is on MAKE SURE THE PRINTER IS RECEIVING POWER If the button is not lit the printer may not be receiving power Plug the printer into a different outlet If the printer is plugged into a surge protector unplug the printer and plug it directly into an electrical outlet MAKE SURE THE EXTERNAL PRINT SERVER IS WORKING If the printer is connected to an external print server the problem may...

Page 223: ...on to determine whether it is PictBridge enabled CHECK USB CABLE Use only the USB cable that came with the camera REMOVE MEMORY CARDS Remove any memory cards from the printer CHECK MESSAGES If an error message appears on the display see Error messages on the computer screen on page 256 Cannot print from a Bluetooth enabled device If you are having trouble printing from a Bluetooth enabled device t...

Page 224: ...curity is highlighted 6 Press or repeatedly until Low appears 7 Press MAKE SURE THAT THE EXTERNAL BLUETOOTH ENABLED DEVICE IS CONFIGURED TO COMMUNICATE WITH THE BLUETOOTH ADAPTER CONNECTED TO YOUR PRINTER For more information see the documentation that came with the external Bluetooth enabled device Jams and misfeeds troubleshooting How to clear and avoid paper jams To clear the paper path 1 Pull ...

Page 225: ...ted 2 Press 3 Press or repeatedly until Paper Handling is highlighted 4 Press 5 Press or to choose Size 6 Press or until you find the correct paper size 7 Press or to choose Type 8 Press or until you find the correct paper type You can also set the printer to Auto Detect to let the printer sense the paper type 9 Press Note Use only plain paper in letter or A4 size for automatic two sided printing ...

Page 226: ... paper from the paper exit tray REMOVE THE PAPER MANUALLY 1 Press to turn off the printer 2 Firmly grasp the paper and gently pull it out 3 Press to turn the printer back on Paper jam in the Automatic Document Feeder ADF 1 Flip open the ADF by grasping the notch in the left side of the ADF and pulling up Troubleshooting 226 ...

Page 227: ... or skews or if multiple sheets feed or stick together Try one or more of the following CHECK PAPER CONDITION Use only new unwrinkled paper CHECK PAPER LOADING Load a smaller amount of paper into the printer Load paper with the printable side facing down If you are not sure which side is the printable side see the instructions that came with the paper Troubleshooting 227 ...

Page 228: ...ecialty media These are possible solutions Try one or more of the following CHECK FOR PAPER JAMS Check for and clear any paper jams For more information see Jams and misfeeds troubleshooting on page 224 CHECK MEDIA LOADING Verify that the specialty media is loaded correctly For more information see Loading paper in Tray 1 on page 70 Try loading one page envelope or sheet of specialty media at a ti...

Page 229: ...g 1 With a document open click File Print 2 Click Properties Preferences Options or Setup 3 Click the Advanced tab 4 From the Layout drop down box select Banner 5 From the Banner Paper Size drop down box select Letter Banner or A4 Banner as the paper size 6 Click the Print Setup tab 7 From the Orientation area select Portrait or Landscape 8 Click OK or Print Paper continues to jam ARE YOU USING PA...

Page 230: ... the duplex unit 2 Pull out the duplex unit 3 Firmly grasp the paper and gently pull it out 4 Push down on the duplex latch as you reinstall the duplex unit 5 Press 6 On your computer delete or stop the print job and then try resending the print job again Troubleshooting 230 ...

Page 231: ...m in Tray 1 or optional Tray 2 1 Pull Tray 1 completely out of the printer or pull the optional Tray 2 completely out of its base 2 Remove the jam For Tray 1 For Tray 2 3 Reinstall the tray Troubleshooting 231 ...

Page 232: ...nvelope or photo card and pull it out 3 Reinstall Tray 1 If the envelope or photo card cannot be grasped from the front and is barely visible to remove the jam 1 Press the button as you grasp the handle on the duplex unit cover 2 Pull out the duplex unit cover 3 Push down on the button on the rear access door 4 Lower the door slightly 5 Firmly grasp the envelope or photo card and gently pull it ou...

Page 233: ... inserted These are possible solutions Try one or more of the following REINSERT THE MEMORY CARD The memory card may have been inserted too slowly Remove and then reinsert the memory card quickly CHECK MEMORY CARD PLACEMENT Make sure you have inserted the memory card in the correct slot For more information see Inserting a memory card on page 112 CHECK MEMORY CARD TYPE Make sure that the type of m...

Page 234: ... OF FILES CONTAINED ON THE MEMORY CARD OR FLASH DRIVE The printer recognizes Files that have the following extensions doc Microsoft Word xls Microsoft Excel ppt Microsoft PowerPoint pdf Adobe Portable Document Format rtf Rich Text Format docx Microsoft Word Open Document Format xlsx Microsoft Excel Open Document Format pptx Microsoft PowerPoint Open Document Format wps Microsoft Works wpd WordPerf...

Page 235: ...oor copy quality Blank pages Checkerboard pattern Distorted graphics or pictures Missing characters Faded print Dark print Skewed lines Smudges Streaks Unexpected characters White lines in print These are possible solutions Try one or more of the following CHECK MESSAGES If an error message is displayed see Error messages on the computer screen on page 256 CHECK INK Check the ink levels and instal...

Page 236: ... the document is loaded facedown on the scanner glass in the upper left corner or faceup into the ADF Note Do not load photos in the Automatic Document Feeder ADF Copied item does not match the original item Make sure the original document is loaded facedown on the scanner glass in the upper left corner or faceup into the Automatic Document Feeder ADF Partial document or photo copies These are pos...

Page 237: ...s printing 4 Click Printer to look at the drop down menu Make sure no check mark appears next to Pause Printing If a check mark does not appear next to Set As Default Printer you must select the correct printer from a list each time you print REMOVING AND REINSTALLING THE SOFTWARE For more information see Removing and reinstalling the software on page 191 Scan was not successful These are possible...

Page 238: ...error message is displayed see Error messages on the printer display on page 250 CLEAN THE SCANNER GLASS If the scanner glass is dirty gently wipe it with a clean lint free cloth dampened with water ADJUST THE QUALITY OF THE SCAN 1 Load an original document facedown on the scanner glass 2 From the desktop double click the Productivity Studio icon 3 From the Welcome screen click Scan 4 Click Custom...

Page 239: ...cument Feeder ADF CHECK ORIGINAL SIZE SETTING Make sure the Original Size setting under the Scan Mode menu is Auto Detect or the size of the original document you are scanning Cannot scan to a computer over a network See Scanning to a computer over a network using the control panel on page 147 Fax troubleshooting Cannot send or receive a fax These are possible solutions Try one of the following CH...

Page 240: ...re you are connecting to an analog connection on the PBX If none exists consider installing an analog telephone line for the fax machine For more information on faxing when using a PBX telephone service see Setting up to fax while behind a PBX on page 38 VERIFY DIAL TONE Place a test call to the telephone number to which you want to send a fax to make sure that it is working correctly If the telep...

Page 241: ...tedly until Country is highlighted 6 If the country name is correct press to save the setting 7 Ifyouwanttochangethecountry press or repeatedlyuntilthecountryorregionwhereyouareoperating the printer appears 8 Press to save the setting IS YOUR PRINTER MEMORY FULL 1 Dial the receiving number 2 Scan the original document one page at a time Can send but not receive faxes These are possible solutions T...

Page 242: ...ess or repeatedly until you reach Fax Forward 8 Press or repeatedly until Off appears 9 Press to save the setting Can receive but not send faxes These are possible solutions Try one or more of the following CHECK MODE SELECTION To make sure the printer is set for faxing 1 Press or repeatedly until Fax is highlighted 2 Press CHECK DOCUMENT PLACEMENT Load the original document facedown in the upper ...

Page 243: ... the Dial Method setting 1 Listen for a dial tone If you hear a dial tone but the printer hangs up without dialing this means it did not recognize the dial tone 2 From the control panel press or repeatedly until Fax is highlighted 3 Press 4 Press or repeatedly until Fax Setup is highlighted 5 Press 6 Press or repeatedly until Dialing and Sending is highlighted 7 Press 8 Press or repeatedly until y...

Page 244: ...olution CHECK INK Check the ink levels and install a new print cartridge if necessary DECREASE THE TRANSMISSION SPEED 1 From the control panel press or repeatedly until Fax is highlighted 2 Press 3 Press or repeatedly until Fax Setup is highlighted 4 Press 5 Press or repeatedly until Dialing and Sending is highlighted 6 Press 7 Press or repeatedly until you reach Max Send Speed 8 Press or to selec...

Page 245: ... stopped communicating Resend the fax There may have been a problem with the quality of the telephone line connection Remote Fax Error These are possible solutions Try one or more of the following CHECK PHONE LINE Resend the fax There may have been a problem with the quality of the telephone line connection LOWER THE TRANSMISSION SPEED 1 From the control panel press or repeatedly until Fax is high...

Page 246: ...edial settings 1 From the control panel press or repeatedly until Fax is highlighted 2 Press 3 Press or repeatedly until Fax Setup is highlighted 4 Press 5 Press or repeatedly until Dialing and Sending is highlighted 6 Press 7 To change the length of time between redials a Press or repeatedly until you reach Redial Time b Press or repeatedly until the setting you want appears c Press to save 8 To ...

Page 247: ... on page 38 CHECK PHONE LINE If the telephone line is being used by another device wait until the other device is finished before sending the fax CHECK CABLE CONNECTIONS Make sure cable connections for the following hardware are secure if applicable Power supply Telephone Handset Answering machine Failed to Connect These are possible solutions Try one or more of the following USE PHONE LINE CHECKL...

Page 248: ...1 From the control panel press or repeatedly until Copy is highlighted 2 Press 3 Press or repeatedly until Resize is highlighted 4 Press or repeatedly until the resizing option you want appears 5 Press 6 Press Unsupported Fax Mode The fax machine of the recipient does not support color ordoes not support the resolution of thefax you aresending 1 Press or repeatedly until Fax is highlighted 2 Press...

Page 249: ... 5 Press 6 Press or repeatedly until Dialing and Sending is highlighted 7 Press 8 Press or repeatedly until Dial Method is highlighted 9 Choose your dialing method 10 Press Conversion error When attempting to attach a file certain software programs cannot be launched by the Fax Solutions Software and yield an error message If this happens try the following 1 Close the Fax Solutions Software 2 Manu...

Page 250: ...From the software program click File Print The Print dialog appears 4 FromtheNamedrop downmenu selecttheprinterthatbeginswith Fax followedbythenameofyourprinter and then click OK The Send Fax wizard appears 5 Follow the instructions on the Send Fax dialog When you get to step 3 select Printed Document from the Documents to Send list box and then click Next 6 Click Send to finish sending your fax E...

Page 251: ... Remove the print cartridges and close the cartridge carrier lids 2 Close the scanner unit 3 Disconnect the power cord from the electrical outlet 4 Reconnect the power cord to the electrical outlet 5 If the button is not lit press 6 Reinsert the black or photo print cartridge and close the cartridge carrier lid 7 Close the scanner unit 8 If the error Reappears replacetheblack orphoto print cartrid...

Page 252: ...rtridge in the left carrier 3 Reinstall the color cartridge in the right carrier Left Cartridge Error Right Cartridge Error This message may also appear as Error 1205 Left Cartridge or Error 1206 Right Cartridge 1 Remove the indicated print cartridge and close the cartridge carrier lid 2 Close the scanner unit 3 Disconnect the power cord from the electrical outlet 4 Reconnect the power cord to the...

Page 253: ...print cartridge with a new one close the cartridge carrier lid and close the scanner unit Left Cartridge Missing Right Cartridge Missing One or both print cartridges are missing or not installed properly For more information see Installing print cartridges on page 178 Notes You can make a color copy with only the color cartridge installed You can print a black and white document with only the blac...

Page 254: ...found on the memory card or flash drive The printer supports Baseline JPEG files including Exif ending with the extensions JPEG JPE and JPG The following TIFF formats as read from a camera card or USB flash drive are supported RGB uncompressed data Baseline TIFF Rev 6 0 RGB Full Color Images YCbCr uncompressed data TIFF Rev 6 0 Extensions YCbCr Images Only TIFF files created directly from digital ...

Page 255: ...happens when memory card is inserted on page 233 Paper Load Error 1 Load the original document faceup into the Automatic Document Feeder ADF For more information see Loading original documents into the Automatic Document Feeder on page 88 2 Press Paper Tray Removed 1 Insert the paper tray 2 Press Printer Carrier Stall 1 Check the print cartridge carrier for any obstructions 2 Press For more inform...

Page 256: ...D FROM THE MEMORY DEVICE BY THE COMPUTER Select a different photo MORE THAN ONE PHOTO ENHANCEMENT WAS CHOSEN Select only one photo enhancement option Paper Mismatch The size of the paper loaded in the printer does not match the default paper size selected on the control panel 1 Load the correct size paper 2 Press Error messages on the computer screen Clearing error messages 1 Correcttheerrorcondit...

Page 257: ... external device the problem may be with the device Check the setup information that came with the device to make sure it is properly installed If printing using a USB cable make sure the cable is securely attached to both the printer and the computer Before you print you may need to restart the computer General Printing Problem You cannot receive a more specific error message because the printer ...

Page 258: ...rint 1 Do one of the following In Windows Vista click In Windows XP and earlier click Start 2 Click Programs or All Programs Lexmark 9500 Series 3 Click Solution Center and then click the Contact Information tab Unsupported file types found on memory card The memory card inserted in the printer contains unsupported file types Insert a memory card with supported file types For more information on s...

Page 259: ...t docx Microsoft Word Open Document Format xlsx Microsoft Excel Open Document Format pptx Microsoft Powerpoint Open Document Format wps Microsoft Works wpd WordPerfect THE PRINTER FAILED TO RETRIEVE THE FILE OR FILES STORED ON THE MEMORY DEVICE Make sure that The memory device has not been removed The memory card or flash drive is not damaged or corrupted Paper Out 1 Load paper 2 Press Invalid Dev...

Page 260: ...our computer Select from the list the TWAIN driver you want to use Fax Solutions Software print driver not installed Aninternalerroroccurredwhilegeneratingthefaxfile Applicationcomponentsaremissingorcorrupted Youshould uninstall and then reinstall the printer software Troubleshooting 260 ...

Page 261: ...ams or services do not imply that the manufacturer intends to make these available in all countries in which it operates Any reference to a product program or service is not intended to state or imply that only that product program or service may be used Any functionally equivalent product program or service that does not infringe any existing intellectual property right may be used instead Evalua...

Page 262: ...e by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult your point of purchase or service representative for additional suggestions The manufacturer is not responsible for radio or television interf...

Page 263: ... in excess of Health Canada limits for the general population consult Safety Code 6 obtainable from Health Canada s Web site www hc sc gc ca rpb The term IC before the certification registration number only signifies that the Industry Canada technical specifications were met Industry Canada Canada CetappareilestconformeàlanormeRSS 210d IndustryCanada Sonfonctionnementestsoumisauxdeuxconditions sui...

Page 264: ...l equipment designed for use within certain voltage limits and on radio equipment and telecommunications terminal equipment Compliance is indicated by the CE marking The Alert sign indicates that there are restrictions within certain member states A declaration of conformity with the requirements of the directives is available from the Director of Manufacturing and Technical Support Lexmark Intern...

Page 265: ...ð þessi vara er í samræmi við grunnkröfur og aðrar kröfur sem gerðar eru í tilskipun 1999 5 EC Italiano ConlapresenteLexmarkInternational Inc dichiarachequestoquestoprodottoèconformeairequisiti essenziali ed alle altre disposizioni pertinenti stabilite dalla direttiva 1999 5 CE Latviski Ar šo Lexmark International Inc deklarē ka šis izstrādājums atbilst Direktīvas 1999 5 EK būtiskajām prasībām un ...

Page 266: ...te from Electrical and Electronic Equipment WEEE directive The WEEE logo signifies specific recycling programs and procedures for electronic products in countries of the European Union We encourage the recycling of our products If you have further questions about recycling options visit the Lexmark Web site at www lexmark com for your local sales office phone number Product disposal Donotdisposeof...

Page 267: ...as soon as possible You will also be advised of your right to file a complaint with the FCC The telephone company may make changes in its facilities equipment operations or procedures that could affect the operation of this equipment If this happens the telephone company will provide advance notice in order for you to make necessary modifications to maintain uninterrupted service If you experience...

Page 268: ...ppropriateACsurgearrestorisdefinedasonethatissuitablyrated andcertifiedbyUL Underwriter s Laboratories another NRTL Nationally Recognized Testing Laboratory or a recognized safety certification body in the country region of use This is to avoid damage to the equipment caused by local lightning strikes and other electrical surges This equipment uses CA11A telephone jacks Avis réservé aux utilisateu...

Page 269: ...itiation and The equipment shall go on hook for a period of not less than 30 seconds between the end of one attempt and the beginning of the next call attempt The equipment shall be set to ensure that automatic calls to different numbers are spaced such that there is not less than 5 seconds between the end of one call attempt and the beginning of another South Africa telecommunications notice This...

Page 270: ...t is scanning hard copy documents 16 0 Ready The product is waiting for a print job 12 0 Power Saver The product is in energy saving mode 8 0 Off The product is plugged into a wall outlet but the power switch is turned off 0 5 The power consumption levels listed in the previous table represent time averaged measurements Instantaneous power draws may be substantially higher than the average Values ...

Page 271: ... not function as warranted during thewarranty period contact a RemarketerorLexmarkfor repair or replacement at Lexmark s option If this product is a feature or option this statement applies only when that feature or option is used with the product for which it was designed To obtain warranty service you may be required to present the feature or option with the product If you transfer this product ...

Page 272: ...rnished by Lexmark TO THE EXTENT PERMITTED BY APPLICABLE LAW NEITHER LEXMARK NOR ITS THIRD PARTY SUPPLIERS OR REMARKETERS MAKE ANY OTHER WARRANTY OR CONDITION OF ANY KIND WHETHER EXPRESS OR IMPLIED WITH RESPECT TO THIS PRODUCT AND SPECIFICALLY DISCLAIM THE IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY FITNESS FOR A PARTICULAR PURPOSE AND SATISFACTORY QUALITY ANY WARRANTIES THAT MAY NOT BE DI...

Page 273: ...ensed for a single use only and is are designed to stop working after delivering a fixed amount of ink A variable amount of ink will remain in the cartridge when replacement is required After this single use the license to use the print cartridge terminates and the used cartridge must be returned only to Lexmark for remanufacturing refilling or recycling If I buy another cartridge in the future th...

Page 274: ...e Program in whole or in part in any manner that has the effect of overriding modifying eliminating obscuring altering or de emphasizing the visual appearance ofanytrademark tradename tradedressorintellectualpropertynoticethatappearsonanycomputerdisplay screens normally generated by or as a result of the Software Program b Copying You may make one 1 copy of the Software Program solely for purposes...

Page 275: ...AMAGETO DATA ORRECORDS FORCLAIMSOF THIRD PARTIES OR DAMAGE TOREALORTANGIBLEPROPERTY FORLOSSOFPRIVACYARISINGOUTORINANYWAYRELATEDTOTHEUSEOFORINABILITYTOUSETHESOFTWARE PROGRAM OR OTHERWISE IN CONNECTION WITH ANY PROVISION OF THIS LICENCE AGREEMENT REGARDLESS OF THE NATURE OF THE CLAIM INCLUDING BUT NOT LIMITED TO BREACH OF WARRANTY OR CONTRACT TORT INCLUDING NEGLIGENCE OR STRICT LIABILITY AND EVEN IF...

Page 276: ...t terms and conditions and that you are doing so with the intent to sign a contract with Lexmark 18 CAPACITY AND AUTHORITY TO CONTRACT You represent that you are of the legal age of majority in the place you sign this License Agreement and if applicable you are duly authorizedby your employer or principal to enter into this contract 19 ENTIRE AGREEMENT This License Agreement including any addendum...

Page 277: ... printer to the computer temporarily during some methods of installation internal wireless print server A device that lets computers and printers communicate with each other over a network without cables IP Internet Protocol address The network address of a computer or printer Each device on the network has its own network address The address may be assigned manually by you Static IP address autom...

Page 278: ...USB cable A lightweight flexible cable that lets the printer communicate with the computer at much higher speeds than parallel cables USB port A small rectangular port on the back of the computer that connects the peripheral devices using a USB cable and lets them communicate at high speeds WEP Wired Equivalent Privacy Asecuritysettingthathelpspreventunauthorizedaccesstoawirelessnetwork Other poss...

Page 279: ...s not connected is loose or is damaged 218 Caller ID not displayed 245 Caller ID using 157 171 calling card using when setting up Speed Dial 174 using while listening to call 154 using with On Hook dial feature 154 using with the Fax Setup Utility 175 camera connecting 128 can receive but not send fax 242 can send but not receive fax 241 canceling copy job 141 scan job 147 canceling print jobs 96 ...

Page 280: ...shooting copied item does not match original item 236 copier does not respond 235 partial document or photo copies 236 poor copy quality 235 scanner unit does not close 235 copying 133 adjusting quality 137 changing default settings 134 cloning an image 139 collating copies 138 customizing settings 133 enlarging an image 140 making a color or black and white copy 135 making a copy 133 making a cop...

Page 281: ... error 254 please remove the camera card 255 printing failure 258 problem reading memory card 255 proof sheet error 255 remote fax error 245 right cartridge error 252 right cartridge incorrect 253 right cartridge missing 253 select TWAIN driver 260 some photos removed from card by host 255 two sided printing not supported on current paper size 225 two sided printing not supported on current paper ...

Page 282: ...Search 152 using Phone Number Search 152 using the control panel 152 using the software 169 while listening to call 154 faxing without a computer setup instructions 39 FCC notices 262 267 files attaching to e mail message 149 finding information 15 MAC address 56 publications 15 Web site 15 flash drive inserting 113 printing files from 95 printing photos using the computer 130 printing photos usin...

Page 283: ...he scanner glass 86 Maintenance menu 178 maintenance tasks performing 178 memory card inserting 112 printing files from 95 printing photos using the computer 130 printing photos using the proof sheet 127 transferring all photos using the computer 116 transferring selected photos using the computer 117 memory card cannot be inserted 233 memory card slots 22 memory card troubleshooting memory card c...

Page 284: ...port 22 EXT port 22 LINE port 22 memory card slots 22 paper exit tray 22 paper tray Tray 1 22 PictBridge port 22 power supply port 22 print cartridge carrier 22 scanner glass 22 scanner unit 22 small media feeder 22 top cover 22 USB port 22 wireless printer server internal 22 pausing print jobs 96 PDF creating from a scan 146 phone book computer adding contact 173 using 172 phone book using 163 ph...

Page 285: ...Print Files Mode menu 107 print is too dark or smudged 211 print jobs canceling 96 print quality improving 181 203 print settings saving and deleting 105 Print Setup tab 90 print speed is slow 206 print troubleshooting cable disconnected loose or damaged 218 cannot print from a Bluetooth enabled device 223 cannot print from a flash drive 234 duplex unit does not operate correctly 225 improving pri...

Page 286: ...t using 127 publications finding 15 R Ready or Busy Printing is listed as status 216 received fax has poor print quality 244 receiving a fax automatically 156 170 fax forwarding 158 172 manually 156 using an answering machine 157 recycling WEEE statement 266 reducing an image 140 red eye automatic reduction 122 manual reduction 122 refilling print cartridges 180 remote fax error 245 removing an ex...

Page 287: ...einstalling 191 XPS driver 47 software does not install 188 software settings printer resetting to factory defaults 106 Solution Center understanding 48 Speed Dial setting up fax groups 174 setting up individual fax numbers 174 using the phone book 163 supplies ordering 185 switching between USB connection and wireless connection Windows 65 switching between wireless connection and wired Ethernet ...

Page 288: ... tray removed 255 phone line busy 246 phone line error 247 photo ink low 251 PictBridge communication error 254 please remove the camera card 255 print file error 259 printer carrier stall 255 problem reading memory card 255 proof sheet error 255 remote fax error 245 right cartridge error 252 right cartridge incorrect 253 right cartridge missing 253 select TWAIN driver 260 some photos removed from...

Page 289: ... understanding 102 two sided printing not supported on current paper size 225 two sided printing not supported on current paper type 225 U unsupported fax mode error message 248 unsupported file types found on memory card 258 unsupported paper size type duplex error 225 unsupported paper size error message 248 unwanted faxes blocking 167 177 updating printer software 222 USB port 22 enabling 192 u...

Page 290: ...t communicate with printer during installation Windows 197 Wi Fi indicator light is blinking orange Windows 196 Wi Fi indicator light is still orange 195 Wi Fi indicator description of colors 60 interpreting colors 60 Wi Fi indicator light is blinking orange Windows 196 Wi Fi indicator light is still orange 195 Work with Documents and Photos scanning a photo to 145 wrong printer attached 221 X XPS...

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