Action
Yes
No
Step 1
a
Reinstall the imaging unit.
1
Remove the toner cartridge, and then the imaging unit.
Warning—Potential Damage:
Do not expose the imaging unit to
direct light for more than 10 minutes. Extended exposure to
light may cause print quality problems.
2
Install the imaging unit, and then the cartridge.
b
Resend the print job.
Is the printer printing solid black pages?
Go to step 2.
The problem is solved.
Step 2
Replace the imaging unit, and then resend the print job.
Is the printer printing solid black pages?
Contact
customer
support
.
The problem is solved.
Repeating defects appear on prints
)
)
)
)
)
)
Action
Yes
No
Step 1
a
Replace the imaging unit if the distance between the defects is equal
to any of the following:
•
47.8 mm (1.88 in.)
•
96.8 mm (3.81 in.)
•
28.5 mm (1.12 in.)
b
Resend the print job.
Do repeating defects still appear on prints?
Go to step 2.
The problem is solved.
Step 2
a
Replace the fuser if the distance between the defects is equal to either
of the following:
•
87.9–92.7 mm (3.46–3.65 in.)
•
95.2 mm (3.75 in.)
b
Resend the print job.
Do repeating defects still appear on prints?
Contact
customer
support
.
The problem is solved.
Troubleshooting
222
