Lexmark Interpret S400 User Manual Download

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Troubleshooting

Before you troubleshoot

Use this checklist to solve most printer problems:

•

Make sure the power cord is plugged into the printer and into a properly grounded electrical outlet.

•

Make sure the printer is not plugged into any surge protectors, uninterrupted power supplies, or extension cords.

•

Make sure the printer is turned on.

•

Make sure the printer is securely connected to the host computer, print server, or other network access point.

•

Check the printer for error messages, and resolve any errors.

•

Check for paper jam messages, and clear any jams.

•

Check the ink cartridges, and install new cartridges if necessary.

•

Use the Service Center to locate and solve the problem (Windows only).

•

Turn the printer off, wait about 10 seconds, and then turn the printer back on.

Using the Service Center to solve printer problems

The Service Center provides step-by-step troubleshooting help and contains links to printer maintenance tasks and
customer support.

To open the Service Center, use one of these methods:

Method 1

Method 2

If it appears on an error message dialog, click the

For

additional assistance, use the Service Center

link.

Click

Start

Click

All Programs

Programs

, and then select the printer

program folder from the list.

Select

Printer Home

From the Support tab, select

Service Center

If Troubleshooting does not solve your problem

Visit our Web site at

http://support.lexmark.com

to find the following:

•

Knowledgebase articles with the latest information and troubleshooting for your printer

•

Live online technical support

•

Contact numbers for telephone technical support

Setup troubleshooting

•

“Incorrect language appears on the display” on page 117

•

“Printhead errors” on page 117

•

“Software did not install” on page 119

Troubleshooting

116

Summary of Contents for Interpret S400

Page 1: ...Interpret S400 Series User s Guide November 2010 www lexmark com Machine type s 4443 Model s 201 20E 21n 2En ...

Page 2: ...d menus 16 Using the printer control panel 16 Changing temporary settings into new default settings 18 Changing the Power Saver timeout 19 Saving paper and energy with Eco Mode 20 Resetting to factory settings 20 Using the printer software 21 Minimum system requirements 21 Using the Windows printer software 21 Using the Macintosh printer software 23 Finding and installing optional software 25 Upda...

Page 3: ...trol panel 55 Repeating an image on one page 55 Copying multiple pages on one sheet 56 Making a duplex copy 56 Canceling copy jobs 57 Scanning 58 Tips for scanning 58 Scanning to a local or network computer 58 Scanning to a flash drive or memory card 59 Scanning photos into an editing application 59 Scanning documents into an editing application 61 Scanning directly to e mail using the printer sof...

Page 4: ...nner glass 115 Troubleshooting 116 Before you troubleshoot 116 Using the Service Center to solve printer problems 116 If Troubleshooting does not solve your problem 116 Setup troubleshooting 116 Jams and misfeeds troubleshooting 122 Print troubleshooting 126 Copy and scan troubleshooting 128 Fax troubleshooting 130 Memory card troubleshooting 137 Wireless troubleshooting 139 Notices 157 Product in...

Page 5: ...jury use caution when accessing this area for clearing a paper jam CAUTION POTENTIAL INJURY Do not cut twist bind crush or place heavy objects on the power cord Do not subject the power cord to abrasion or stress Do not pinch the power cord between objects such as furniture and walls If any of these things happen a risk of fire or electrical shock results Inspect the power cord regularly for signs...

Page 6: ...to low and sets the printer to change to Power Saver mode after the printer is left idle for 10 minutes Select the lowest Power Saver timeout The Power Saver feature puts the printer in a minimum power standby mode after the printer has been idle for a set amount of time the Power Saver timeout Share your printer Wireless network printers allow you to share a single printer among multiple computer...

Page 7: ...se or recycling through the Lexmark Cartridge Collection Program To return an ink cartridge go to www lexmark com recycle Follow the instructions to request a postage paid bag Recycle the product packaging Recycle your old printer instead of throwing it away Recycle paper from discarded print jobs Use recycled paper To read the Lexmark Environmental Sustainability Report see www lexmark com enviro...

Page 8: ... the printer software The printer software is located in the printer Program folder or on the desktop depending on your operating system The latest supplemental information updates and online technical support Troubleshooting hints and tips Frequently asked questions Documentation Driver downloads Live chat support E mail support Lexmark Support Web site http support lexmark com Note Select your r...

Page 9: ...the paper guides 3 Wi Fi indicator Check wireless status 4 Memory card slots Insert a memory card 5 PictBridge and USB port Connect a PictBridge enabled digital camera USB Bluetooth adapter or a flash drive to the printer 6 Card reader light Check card reader status The light blinks to indicate that a memory card is being accessed 7 Paper exit tray Hold paper as it exits 8 Printer control panel Op...

Page 10: ...XX XX XX XX XX 1 2 8 10 9 3 4 5 6 7 Use the To 1 Scanner lid Access the scanner glass 2 Scanner glass Scan and copy photos and documents 3 Power supply with port Connect the printer to a properly grounded electrical outlet that is near and easily accessible 4 Duplex unit Print on both sides of a sheet of paper Remove paper jams Note The duplex unit is available only on select models 5 EXT Port EXT...

Page 11: ...e Warning Potential Damage Do not touch the USB port except when plugging in or removing a USB cable or installation cable 8 Printhead access Install the printhead Note The carrier moves to the printhead access area when no printhead is installed in the printer 9 Ink cartridge access Install replace or remove ink cartridges 10 Scanner unit Access the ink cartridges and printhead Remove paper jams ...

Page 12: ... site at www lexmark com Lexmark S408 models Item Return Program Cartridge1 Regular cartridge2 Black cartridge 108 108A High yield black cartridge 108XL 108XLA Yellow color cartridge 108 108A High yield yellow color cartridge 108XL 108XLA Cyan color cartridge 108 108A High yield cyan color cartridge 108XL 108XLA Magenta color cartridge 108 108A High yield magenta color cartridge 108XL 108XLA 1 Lic...

Page 13: ...he ink remaining in the printhead nozzles may dry out 1 Turn on your printer 2 Open the printer W F I I PRIN TING Note The printhead moves to the cartridge installation position 3 Press the release tab and then remove the used ink cartridge or cartridges 2 1 4 Remove the ink cartridge from the pack and then remove the protective cap from the ink cartridge If your ink cartridge comes with a muzzle ...

Page 14: ... and other supplies To order supplies or to locate a dealer near you visit our Web site at www lexmark com Item Part Number USB cable 1021294 For more information go to www lexmark com Paper Paper size Lexmark Photo Paper Letter A4 4 x 6 in L Notes Availability may vary by country or region For best results when printing photos or other high quality images use Lexmark Photo Paper or Lexmark Perfec...

Page 15: ...ecycling Lexmark products To return Lexmark products for recycling 1 Visit our Web site at www lexmark com recycle 2 Find the product type you want to recycle and then select your country or region from the list 3 Follow the instructions on the computer screen Note Printer supplies and hardware not listed in a Lexmark collection program may be recycled through your local recycling center Contact y...

Page 16: ... for three seconds to turn off the printer 2 Copy button Access the copy menu and make copies 3 Scan button Access the scan menu and scan documents 4 Fax button Access the fax menu and send faxes 5 Photo button Access the photo menu and print photos 6 Display Note The display is turned off in Power Saver mode View Printer status Messages Menus 7 Arrow buttons Chooseamenuorsubmenuitemthatappears on...

Page 17: ... Access fax numbers from a saved list of numbers 2 Redial Pause In Fax mode Insert a three second pause in a fax number to wait for an outside line or get through an automated answering system Enter a pause only when you have already begun entering the number Display the last number dialed Press the left or right arrow button to view the last five numbers dialed 3 Dialtone Dial the telephone numbe...

Page 18: ...r current settings or error messages and return to default settings 8 Keypad In Copy mode or Photo mode enter the number of copies or prints you want to make In Fax mode Enter fax numbers Navigate an automated answering system Select letters when creating a Speed Dial list Type numbers to enter or edit the date and time shown on the display Changing temporary settings into new default settings The...

Page 19: ...om the printer control panel press 2 Press the arrow buttons to scroll to Device Setup and then press 3 Press the arrow buttons to scroll to Clear Settings Timeout and then press 4 Press the arrow buttons to scroll to Never and then press 5 Press until you exit Setup or press another mode button Changing the Power Saver timeout The Power Saver timeout is the time it takes for the printer to switch...

Page 20: ... control panel menus 1 From the printer control panel press 2 Press the arrow buttons to scroll to Defaults and then press 3 Press the arrow buttons to scroll to Set Defaults and then press 4 Press the arrow buttons to scroll to Use Factory and then press 5 When prompted to set the initial settings of your printer make your selections using the printer control panel buttons Initial Setup Complete ...

Page 21: ...r this operating system is available only at http support lexmark com Using the Windows printer software Software installed during printer installation When you set up the printer using the installation software CD all the necessary software was installed You may have chosen to install some additional programs The following table provides an overview of various software programs and what they can ...

Page 22: ...x Solutions Send a fax Receive a fax in three in one printers Add edit or delete contacts in the built in phone book Access theLexmark Fax SetupUtility in four in one printers UsetheFax Setup Utility to set the Speed Dial and Group Dial numbers set Ringing and Answering and print fax history and status reports Abbyy Sprint OCR Scan a document and produce text that you can edit with a word processi...

Page 23: ...m the Applications folder in the Finder or from the Finder desktop double click the printer folder 2 Double click the application that you want to use Use the To Print dialog Adjust the print settings and schedule print jobs Note With a document or photo open choose File Print to access the Print dialog Printer Services dialog not available in Mac OS X version 10 5 or later Access the printer util...

Page 24: ...ork Note This application is automatically installed with theprinter software if the printer has wireless capability Uninstaller Remove the printer software from your computer Note Your printer may not come with these applications depending on the features of the printer that you purchased Web Links Web Links are links to predefined Web pages In Mac OS X version 10 6 1 From the Finder navigate to ...

Page 25: ... For Macintosh users In Mac OS X version 10 6 1 From the Finder navigate to Applications select your printer folder Web Links Lexmark Software Updates 2 From the Web site select your printer and then download the driver 3 Install additional or optional software In Mac OS X version 10 5 or earlier 1 From the Finder desktop double click the printer folder 2 Double click the Printer Utility icon 3 Fr...

Page 26: ...ent open click File Print 2 Click Properties Preferences Options or Setup 3 Navigate to Advanced tab More Options Allow automatic updates from the web for my software OK Reinstalling the printer software When you set up the printer using the installation software CD all the necessary software was installed If you encountered problems while installing or if your printer does not appear in the print...

Page 27: ...nually a Click or click Start and then click Run b In the Start Search or Run box type D setup exe where D is the letter of your CD or DVD drive 3 Follow the instructions on the Welcome screen For Macintosh users 1 Close all open software applications 2 Insert the installation software CD If the installation dialog does not appear after a minute then click the CD icon on the desktop 3 Double click...

Page 28: ...guides so they rest against the edges of the paper W F I I PR INT ING Note Do not force paper into the printer The paper should be flat against the paper support and the edges should be flush against both paper guides 4 From the printer control panel select or confirm your paper settings Loading paper and original documents 28 ...

Page 29: ...per You select Automatic Normal or Photo print quality Note Draftmodeis available but is notrecommendedfor use with expensive paper such as heavyweight matte labels photo cards and glossy paper 20 sheets of banner paper W F I I PRIN TING You remove all paper from the paper support before inserting banner paper You use banner paper designed for inkjet printers Youplaceastackofbanner paperonorbehind...

Page 30: ...faceup The paper guides rest against the edges of the paper You select Automatic Normal or Photo print quality Note Draftmodeis available but is notrecommendedfor use with expensive paper such as heavyweight matte labels photo cards and glossy paper 25 greeting cards index cards postcards or photo cards The print side of the card is faceup The paper guides rest against the edges of the cards You s...

Page 31: ...er control panel press 2 Choose the default settings If you want to set the default paper size a Press to select Paper Setup b Press the arrow buttons to scroll to Paper Size and then press c Press the arrow buttons to select the default paper size for the printer and then press If you want to set the default paper type a Press to select Paper Setup b Press the arrow buttons to scroll to Paper Typ...

Page 32: ... into the ADF You can load up to 35 sheets of an original document into the ADF for scanning copying and faxing You can load A4 letter or legal size paper into the ADF 1 Adjust the paper guide on the ADF tray to the width of the original document 2 Load the original document faceup and top edge first into the ADF until you hear a beep W F I I PRINTING W F I I PRIN TING Loading paper and original d...

Page 33: ... Properties Preferences Options or Setup 3 Select the print quality the number of copies to print the type of paper to use and how the pages should print 4 Click OK to close any printer software dialogs 5 Click OK or Print For Macintosh users 1 With a document open choose File Page Setup 2 From the Page Setup dialog set the printer paper size and orientation 3 Click OK 4 From the menu bar choose F...

Page 34: ...Setup 3 Navigate to Print Setup tab Copies area 4 Enter the number of copies that you want to print and then select Collate Copies 5 Click OK to close any printer software dialogs 6 Click OK or Print For Macintosh users 1 With a document open choose File Page Setup 2 From the Page Setup dialog set the printer paper size and orientation 3 Click OK 4 From the menu bar choose File Print 5 From the Pr...

Page 35: ... up menu choose your printer 6 From the print options pop up menu choose Paper Handling 7 From the Page Order menu choose a page order To print the last page first choose Reverse or Reverse page order To print the first page first choose Normal or clear the Reverse page order option 8 Click Print Printing multiple pages on one sheet For Windows users 1 With a document open click File Print 2 Click...

Page 36: ... The Print Instruction Page to Assist in Reloading item is selected automatically 5 Click OK The printer prints the odd numbered pages and the instruction sheet 6 Flip and reload the paper following the directions on the instruction sheet to complete the print job W F I I PRIN TING 3 1 2 Note To return to single sided printing return to the Advanced tab From the 2 Sided Printing section select Off...

Page 37: ...drive When the printer detects the memory device Memory Card Detected or Storage Device Detected appears on the display 2 If only document files are stored on the memory device then the printer automatically switches to File Print mode If document files and image files are stored on the memory device then press to select Documents 3 Select and print the document If the printer is using a USB conne...

Page 38: ...Type list select Plain Paper 4 Navigate to Paper Size list select your envelope size If no size matches the envelope size then set a custom size 5 Select an orientation 6 Click OK to close any printer software dialogs 7 Click OK or Print For Macintosh users 1 With a document open choose File Page Setup 2 From the Format for pop up menu choose your printer 3 From the Paper Size pop up menu choose y...

Page 39: ...ze then set a custom size 4 Select an orientation and then click OK 5 From the menu bar choose File Print 6 From the Printer pop up menu choose your printer 7 From the print options pop up menu choose Print Settings or Quality Media 8 From the Paper Type pop up menu choose Card Stock 9 From the Print Quality menu choose a print quality other than Quick Print or Draft 10 Click Print Tips on loading...

Page 40: ...printer software dialogs 6 Click OK or Print For Macintosh users 1 With a document open choose File Page Setup 2 From the Format for pop up menu choose your printer 3 From the Paper Size pop up menu choose Manage Custom Sizes 4 Adjust the settings as needed to create a custom size and then click OK 5 From the Paper Size pop up menu choose the custom size you created and then click OK 6 From the me...

Page 41: ...nformation see Supported memory cards and file types on page 42 W F I I PR IN TI NG FLASH DRIV E Notes The flash drive uses the same port that is used for a PictBridge camera cable An adapter may be necessary if your flash drive does not fit directly into the port W F I I PR IN TIN G Warning Potential Damage Do not touch any cables any network adapter any connector the memory device or the printer...

Page 42: ...iles are stored in the memory device then press the arrow buttons to select Photos and then press 4 Press the arrow buttons to scroll to Easy Photo or Print Photos and then press Notes Select Easy Photo if you want to print photos quickly Select Print Photos if you want to customize the photos before printing them 5 Press the arrow buttons to select a photo printing option and then press Note You ...

Page 43: ...mory device Follow the instructions on the computer screen to transfer the photos to the computer or to print For Macintosh users If you have set an application to launch when a memory device is connected to the computer then the application automatically launches Follow the instructions on the computer screen to transfer the photos to the computer or to print If the printer is using a Wireless co...

Page 44: ... camera documentation The printer reads only one memory device at a time W F I I PR IN TIN G Warning Potential Damage Do not touch the USB cable any network adapter any connector the memorydevice or theprinter inthe areasshown whileactively printing reading or writing from the memory device A loss of data can occur 3 If the PictBridge connection is successful then the following message appears on ...

Page 45: ...os to print the number of copies per photo red eye reduction page layout print options and paper size Note When making selections make sure to fill in the circles completely 8 When Scan Proof Sheet appears on the display press and then load the proof sheet facedown on the scanner glass Note If Scan Proof Sheet does not appear on the display then press the arrow buttons until it appears on the disp...

Page 46: ... PDA to determine their hardware compatibility and interoperability It is recommended that you use the latest firmware on your Bluetooth enabled device To print Microsoft documents from your Windows Mobile Pocket PC PDA additional third party software and drivers are required For more information about the required software see the documentation for your PDA Setting up a connection between your pr...

Page 47: ...s the arrow buttons to scroll to Discovery and then press 5 Make sure Discovery is set to On If necessary press the arrow buttons to scroll to On and then press The printer is now ready to accept a connection from a Bluetooth enabled device 6 Configure the Bluetooth enabled device to set up a connection to the printer For more information see the documentation for your Bluetooth device Note If the...

Page 48: ...rity level to High Use the keypad to enter your four digit pass key and then press Printing from a Bluetooth enabled device Note The printer does not support printing files from your computer using a Bluetooth connection 1 Insert a USB Bluetooth adapter into the USB port W F I I PRIN TING Bluetooth Dongle Connected appears on the display Warning Potential Damage Do not touch cables any network ada...

Page 49: ...opens 4 Right click the printer and then select Set as Default Printer For Macintosh users 1 From the Apple menu navigate to System Preferences Print Fax 2 Select the printer from the Default Printer pop up menu or select the printer and click Make Default Changing the printing mode To conserve ink you can change the default printing mode for all print jobs to Draft or Quick Print It uses less ink...

Page 50: ... less ink and is ideal for printing text documents For Macintosh users 1 With a document open choose File Print 2 From the printer pop up menu choose the printer 3 From the print options pop up menu choose Print Settings or Quality Media depending on your operating system 4 From the Print Quality pop up menu choose Automatic Draft or Quick Print Normal Photo or Best Note Printing using Quick Print...

Page 51: ...int job then right click the document name and then select Resume or Restart If you want to resume all print jobs in the queue then click Printer and then clear the selection for Pause Printing For Macintosh users 1 From the Apple menu navigate to System Preferences Print Fax select your printer 2 Click Open Print Queue or Set Up Printers The print queue dialog appears 3 Resume the print job If yo...

Page 52: ...f you want to cancel a particular print job then right click the document name and then select Cancel If you want to cancel all print jobs in the queue then click Printer Cancel All Documents For Macintosh users 1 Click the printer icon on the Dock 2 From the print queue dialog choose the job you want to cancel and then click Delete Printing 52 ...

Page 53: ... glass close the scanner lid to avoid dark edges on the scanned image Do not load postcards photos small items transparencies photo paper or thin media such as magazine clippings into the ADF Place these items on the scanner glass Making copies 1 Load paper 2 Load an original document faceup into the ADF or facedown on the scanner glass 3 From the printer control panel press 4 Press the arrow butt...

Page 54: ...ter will reduce or enlarge the document or photo as necessary to print a borderless copy on the paper size that you selected For best results with this resize setting use photo paper and set the paper type to Photo or let the printer automatically detect the paper type 6 Press Note After the copy job is finished press to reset the settings to the default The resize setting also switches to 100 aft...

Page 55: ...e scanner glass 3 From the printer control panel press 4 Press the arrow buttons to select the number of copies and then press 5 Press until Collate appears 6 Press the arrow buttons to scroll to On 7 Press Repeating an image on one page You can print the same page image multiple times on one sheet of paper This option is helpful when creating items such as labels decals flyers and handouts 1 Load...

Page 56: ...ble only on select printer models supports letter and A4 size paper If you purchased a model without automatic duplex or if you need to make duplex copies using other paper sizes then see the instructions for making a duplex copy manually Note You cannot make duplex copies on envelopes card stock or photo paper 1 Load paper 2 Load an original document faceup into the ADF or facedown on the scanner...

Page 57: ...opying a one sided document then load the next page faceup into the ADF or facedown on the scanner glass If you are copying a two sided document then flip the original document and then reload it faceup into the ADF or facedown on the scanner glass 7 Remove the paper from the paper exit tray and then reload the paper to print the other side of the document W F I I PRIN TING 3 1 2 8 Press Canceling...

Page 58: ...h as magazine clippings into the ADF Place these items on the scanner glass Select the PDF file type if you want to scan multiple pages and save them as one file To initiate network scanning from the printer make sure that Enable network scan to computer is selected in the General tab of the Scan Center This is available only in Mac OS X version 10 6 Scanning to a local or network computer 1 Load ...

Page 59: ... From the printer control panel press 3 When Scan to appears on the display insert the flash drive or memory card 4 Press the arrow buttons to scroll to USB Flash Drive or Memory Card and then press 5 Press the arrow buttons to select the resolution quality the type of output you want to create and the original image size Press each time you make a selection Note Select the PDF file type if you wa...

Page 60: ...ms or Programs and then select the printer program folder from the list 4 Navigate to Printer Home select your printer Photo If you want to scan a single photo or multiple photos as a single image then select Single photo If you want to scan multiple photos at once and save them as separate images then select Split into individual photos Scanning starts and the scan progress dialog appears 5 Save ...

Page 61: ...ms and then select the printer program folder from the list 4 Navigate to Printer Home select your printer Document Scanning starts and the scan progress dialog appears 5 When the scan is finished save the document in a word processing application 6 Open the document in the selected application to edit it For Macintosh users 1 Load an original document faceup into the ADF or facedown on the scanne...

Page 62: ...nd then send it through e mail as an attachment For Macintosh users 1 Load an original document faceup into the ADF or facedown on the scanner glass 2 From the Applications folder in the Finder or from the Finder desktop double click the printer folder 3 Double click Scan Center or All In One Center 4 From the What is being scanned area on the main screen select a document type 5 From the How will...

Page 63: ...scanned document is appropriate For example if you are scanning a photo to edit it then make sure you choose a photo editing application to receive the scan If you are scanning a document to edit the text then make sure you choose an OCR application Use a high resolution How do I scan in black and white Color is the default for all scans To scan in black and white press the Color Black button on t...

Page 64: ...the application list in the printer Updating the application list 1 From the printer control panel press 2 Press the arrow buttons to scroll to Computer or Network 3 Select a local or network computer to receive the scan and then press Wait until the printer has finished downloading a list of the scan applications available on the selected computer 4 Select REFRESH from the list of scan applicatio...

Page 65: ...enario 1 Standard telephone line Check the scenarios below and follow the setup that is applicable to your telephone line Setup 1 Printer is connected to a dedicated fax line EXT LINE EXT LINE Tips for this setup You can set the printer to receive faxes automatically Auto Answer On or manually Auto Answer Off If you want to receive faxes automatically Auto Answer On then you may set the printer to...

Page 66: ...be to a distinctive ring service then you need to set the printer to receive faxes automatically Auto Answer On Set the printer to pick up calls two rings after the answering machine For example if the answering machine picks up calls after four rings then set the printer to pick up after six rings This way the answering machine picks up calls first and your voice calls are received If the call is...

Page 67: ...ke sure that you set the correct ring pattern for the printer Otherwise the printer will not receive faxes even if you have set it to receive faxes automatically If you have only one telephone number on your line or if you do not have distinctive ring service then you need to set the printer to receive faxes manually Auto Answer Off When you answer the telephone and you hear fax tones press 9 or t...

Page 68: ...terference between the two channels and ensure a quality connection you need to install a DSL filter for the analog devices fax machine telephone answering machine in your network Interference causes noise and static on the telephone failed and poor quality faxes for the printer and slow Internet connection on your computer To install a filter for the printer 1 Connect the line port of the DSL fil...

Page 69: ... on the VoIP adapter is active plug an analog telephone into the phone port and then listen for a dial tone If you hear a dial tone then the port is active If you need two phone ports for your devices but do not want to pay extra then do not plug the printer into the second phone port You can use a phone splitter Plug the phone splitter into the Phone Line 1 or Phone Port and then plug the printer...

Page 70: ... make sure that the phone port on the cable modem is active plug an analog telephone into the phone port and then listen for a dial tone If you hear a dial tone then the port is active If you need two phone ports for your devices but do not want to pay extra then do not plug the printer into the second phone port You can use a phone splitter Plug the phone splitter into the Phone Line 1 or Phone P...

Page 71: ...evice to an RJ 11 wall jack The fax ports on the back of the printer and the telephone cable that comes with the printer have RJ 11 connectors If you have a different type of connector in your country or region then you may need to use an RJ 11 adapter Connecting the printer to a non RJ 11 wall jack To set up the printer for faxing connect the printer to the RJ 11 adapter that comes with the print...

Page 72: ... LINE EXT LINE If the additional device telephone or answering machine has an RJ 11 connector then you can remove the wrap plug and plug the device into the port of the printer EXT LINE EXT LINE Faxing 72 ...

Page 73: ... of the printer This is called serial connection Austria Germany Portugal Belgium Ireland Spain Denmark Italy Sweden France Netherlands Switzerland Finland Norway United Kingdom Warning Potential Damage If your country is on the list then do not remove the wrap plug from the port of the printer It is necessary for the proper functioning of the devices on the telephone line EXT LINE EXT LINE Faxing...

Page 74: ...in Germany The German wall jack has two kinds of ports The N ports are for fax machines modems and answering machines The F port is for telephones N F N Connect the printer to any of the N ports EXT LINE PHONE LINE N F N EXT LINE Faxing 74 ...

Page 75: ...to Dialing and Sending and then press 4 Press again to select Your Fax Name 5 Use the keypad to enter your name or your company name and then press 6 Press the arrow buttons to scroll to Your Fax Number and then press 7 Use the keypad to enter your fax number or your telephone number and then press Setting the fax footer 1 Press 2 Press the arrow buttons to scroll to Fax Printing and then press 3 ...

Page 76: ... Address Book Reports Printactivitylogs Activitylogs let youview thesentandreceived fax history of your printer Print confirmation pages or transmission reports These reports let you know if the faxes that you send are sent successfully Ringing and Answering Set the printer to receive faxes automatically or manually Turn Auto Answer to On or Off Adjust the ringing volume Setthenumberofrings Thisis...

Page 77: ...inter is properly connected to the telephone line The printer is turned on and connected to the computer The printer is not in Power Saver mode If the printer is in Power Saver mode then press to wake up the printer Using the Fax Setup Wizard in Windows 1 Click or Start 2 Click All Programs or Programs and then select the printer program folder from the list 3 Click Printer Home 4 Click the Fax ta...

Page 78: ...peed Dial number instead of the fax number of your contact d Use the keypad to enter the fax number in the Enter Number field and then press e Use the keypad to enter the contact name in the Enter Name field and then press to save the entry f Repeat steps 4b through 4e to add additional entries as needed You can enter up to 89 fax numbers 5 To add a fax group a Press to select Add b Using the keyp...

Page 79: ...ab To add fax groups click the Groups tab 4 Click to open the Address Book Note To add contacts you need to import contacts from the Address Book on your Macintosh computer If the contact is not in the Mac Address Book then add the contact first to the address book and then import it 5 From the Address Book click and drag the contacts that you want to add to the Speed Dial list For more informatio...

Page 80: ...rrow buttons to scroll to Yes and then press Enter another number or select from the address book Repeat the step to add more recipients 4 Press the Color Black button to select a color or black and white fax 5 Press to start the fax job Tip You can send a broadcast fax to up to 30 recipients Sending faxes using the computer For Windows users 1 With a document open click File Print 2 From the Prin...

Page 81: ...u set is detected the printer automatically receives the incoming fax Warning Potential Damage Do not touch the cables or the and ports while actively receiving a fax Tips If the printer is sharing the line with other analog devices telephone answering machine then set the printer to pick up calls two rings after the answering machine For example if the answering machine picks up calls after four ...

Page 82: ... the telephone line For more information see Setting up the printer to fax on page 65 2 Configure the fax settings using the fax software To access the fax software For Windows users a Click or Start b Click All Programs or Programs and then select the printer program folder from the list c Click Printer Home Fax tab Set up the printer to fax d Run the Fax Setup Wizard Make sure you select the cor...

Page 83: ...rs as your dialing prefix The valid characters are the numbers 0 9 and the characters and If you are using the fax software to enter the dial prefix then you may also include the characters period comma star pound plus minus and parenthesis When do I need to set Auto Answer to On Set Auto Answer to On if you want the printer to receive faxes automatically If the printer is connected to the same te...

Page 84: ...tive Ring is also called Ident a Call Smart Ring Teen Ring RingMaster and IdentaRing How can I check the dial tone A dial tone lets you know if the telephone line is working or if the printer is properly connected to the telephone line If you encounter problems sending and receiving faxes then make sure you can heara dial tone on the line and through the printer Make sure the telephone line and th...

Page 85: ...ber of rings than the answering machine For example if the answering machine picks up calls after four rings then set the printer to pick up after six rings This way the answering machine picks up calls first and your voice calls are received If the call is a fax then the printer detects the fax signal on the line and takes over the call What settings work best with digital voice mail Voice mail a...

Page 86: ...ter another number or select from the address book Repeat the step to add more recipients 4 Press to scroll to Schedule Fax 5 Press the arrow buttons to scroll to Send Later and then press 6 Enter the time you want to send the fax and then press 7 If the printer is not set to the 24 hour mode press the arrow buttons to select AM or PM and then press 8 Press to start scanning the document and save ...

Page 87: ...ttons to scroll to Reports and then press 4 Press the arrow buttons to scroll to Activity Report and then press 5 To set when to print fax activity reports press the arrow buttons to choose whether to print the fax activity reports after 40 faxes or on request only 6 To print fax activity reports press the arrow buttons to scroll to Print Reports and then press To print sent fax history only press...

Page 88: ...ypad to enter the name of the person that you want to block e Repeat steps 2b through 2d until you have added all the numbers that you want to block You can block up to 50 numbers 3 Block unidentified faxes faxes without a Caller ID number a Press the arrow buttons to scroll to Block No ID and then press b Press the arrow buttons to scroll to On and then press to save the setting Can I retrieve fa...

Page 89: ...e weakest type of wireless security WEP security relies on a series of characters called the WEP key Every device on the wireless network must use the same WEP key WEP security can be used on both ad hoc and infrastructure networks A valid WEP key has Exactly 10 or 26 hexadecimal characters Hexadecimal characters are A F a f and 0 9 or Exactly 5 or 13 ASCII characters ASCII characters are letters ...

Page 90: ... that allows other devices to communicate on the network if encryption was used to secure your network You can locate your network WEP key or WPA passphrase by accessing your wireless access point or router and checking the security information If your wireless access point wireless router is using Wired Equivalent Privacy WEP security the WEP key should be Exactly 10 or 26 hexadecimal characters ...

Page 91: ...tructions on the installation dialog to set up the printer Installing the printer on other computers Once the printer is set up on the wireless network it can be accessed wirelessly by any other computer on the network However you will need to install the printer driver on every computer that will access it You do not need to configure the printer again although you will need to run the setup soft...

Page 92: ... on and the printer is trying to establish communications with the network The wireless settings of the printer may no longer be valid Green means that the printer is connected to a wireless network and is ready for use Special wireless installation instructions The following instructions apply to customers outside of North America who are using a wireless broadband box Some examples of these boxe...

Page 93: ...ly assigned to the printer 3 Open a Web browser and then type the printer IP address in the address field Press Enter The printer Web page loads Note If you are using a proxy server then temporarily disable it to load the printer Web page correctly 4 Click the Configuration link 5 Click the TCP IP link 6 Click the Set static IP address link 7 Type the IP address you want to assign to the printer i...

Page 94: ...t then you can create direct connections to your wireless printer For more information see the documentation that came with your computer The printer can communicate on only one wireless network at a time Configuring the printer for an ad hoc wireless network will keep it from working on any other wireless network either ad hoc or infrastructure In Windows Vista or later 1 Click Control Panel Netw...

Page 95: ...k Start Control Panel Network and Internet Connections Network Connections 2 Right click the icon for your wireless network connection 3 Click Enable if it appears in the pop up menu Note If Disable appears then your wireless connection is already enabled 4 Right click the Wireless Network Connection icon 5 Click Properties Wireless Networks tab Note If the Wireless Networks tab does not appear th...

Page 96: ...ireless installation Note Do not connect the installation or network cables until instructed to do so by the setup software 21 When the available networks are displayed provide the network name and the security information you created The installer will configure the printer for use with your computer 22 Store a copy of your network name and security information in a safe place for future referenc...

Page 97: ...han manual configuration and it reduces typing errors when new devices are added to a wireless network The SSID and WPA passphrase are automatically detected and configured for you The printer supports WPS and can be configured for wireless access using WPS In order to use WPS to configure the printer the wireless router must also support WPS If you want to use WPS to set up your printer then inse...

Page 98: ...r printer for one type of connection See related topics on troubleshooting specific connection types if you encounter difficulties during configuration Switching to a wireless connection 1 Close all open applications 2 Insert the installation software CD If the installation dialog does not appear after a minute then click the CD icon on the desktop 3 Double click Lexmark Extras Lexmark Setup Assis...

Page 99: ...he following 1 Click or click Start and then click Run 2 In the Start Search or Run box type control printers 3 Press Enter or click OK The printer folder opens b Right click the name of your printer c Click Sharing or Printer Properties d From the Sharing tab select Share this printer or Shared as and then assign a distinctive name e Click OK 3 Locate the printer from the remote computer Note The...

Page 100: ...rotected Setup WPS is a simple and secure configuration that allows you to establish a wireless home network and enable network security without requiring prior knowledge of Wi Fi technology It is no longer necessary to configure the network name SSID and WEP key or WPA passphrase for network devices Note WPS only supports networks that communicate through wireless access points wireless routers T...

Page 101: ...st it cannot be detected automatically and will not show up in the list of available wireless networks You must enter the network information manually in this situation An SSID can contain up to 32 alphanumeric characters Where do I find my SSID You can find the SSID for the wireless network by viewing the settings on the access point or wireless router Most access points have a built in Web serve...

Page 102: ...ks configured For desktop computers laptops and printers to communicate with each other overa network they must be connected by cables and or have wireless network adapters built in or installed in them There are many different ways a network can be set up Four common examples appear below Note The printers in the following diagrams represent printers with internal print servers built into them so...

Page 103: ...ithout Internet access A computer is directly connected to a printer without going through a wireless router This configuration is referred to as an ad hoc network The network has no connection to the Internet Note Most computers can connect to only one wireless network at a time If you access the Internet over a wireless connection you will lose Internet access if you are connected to an ad hoc n...

Page 104: ...Continue following the on screen instructions How are infrastructure and ad hoc networks different Wireless networks can operate in one of two modes infrastructure or ad hoc In infrastructure mode all devices on a wireless network communicate with each other through a wireless router wireless access point Devices on the wireless network must have valid IP addresses for the current network and shar...

Page 105: ...rformance Easier setup Finding the signal strength Wireless devices have built in antennas that transmit and receive radio signals The signal strength listed on the printer network setup page indicates how strongly a transmitted signal is being received Many factors can affect the signal strength One factor is interference from other wireless devices or other devices such as microwave ovens Anothe...

Page 106: ...his distance could be longer or shorter depending upon the layout of the network and the limitations of the access point REMOVE OBSTACLES BETWEEN THE ACCESS POINT AND THE PRINTER The wireless signal from your access point will pass through most objects Most walls floors furniture and other objects will not block the wireless signal However there are materials that are too dense for the signal to p...

Page 107: ...address appears as four sets of numbers separated by periods such as 192 168 2 134 b Type the user name and password of the router when prompted c Click OK d In the Wireless settings section look for the SSID e Write down the SSID Note Make sure you copy it exactly including any capital letters 2 Obtain the SSID of the network that the printer is connected to a From the printer print a network set...

Page 108: ... place for future reference Can I use my printer on a USB and a network connection at the same time Yes the printer supports a simultaneous USB and network connection The printer can be configured in the following ways Locally attached connected to a computer using a USB cable Wireless network Wireless network and locally attached simultaneously What is a MAC address A Media Access Control MAC add...

Page 109: ... printer MAC XX XX XX XX XX XX The MAC address of the internal print server is a series of letters and numbers Other devices sometimes use a type of MAC address called Universally Administered Address UAA MAC XX XX XX XX XX XX UAA XX XX XX XX XX XX Note A list of MAC addresses can be set on an access point router so that only devices with matching MAC addresses are allowed to operate on the networ...

Page 110: ...rm requests for and receipt of data by various devices on the network How do I locate IP addresses For Windows users 1 Click or click Start and then click Run 2 In the Start Search or Run box type cmd 3 Press Enter or click OK The Command Prompt window opens 4 Type ipconfig and then press Enter The IP address appears as four sets of numbers separated by periods such as 192 168 0 100 For Macintosh ...

Page 111: ...t a time however The keys are numbered and the number of a key is referred to as its key index All devices on the wireless network must be configured to use the same key index when multiple WEP keys are configured on the wireless access point Select the same key index on your printer as you are using on your wireless access point Networking 111 ...

Page 112: ...nk level in each cartridge Using the printer software For Windows users 1 Click or Start 2 Click All Programs or Programs and then select the printer program folder from the list 3 Navigate to Printer Home select your printer Maintenance tab Check ink levels For Macintosh users In Mac OS X version 10 6 1 From the Apple menu navigate to System Preferences Print Fax select your printer 2 Click Optio...

Page 113: ...he printer program folder from the list 4 Navigate to Printer Home select your printer Maintenance tab Align cartridges 5 Follow the instructions on the computer screen For Macintosh users Note This feature is available only in Mac OS X version 10 5 or earlier 1 Load plain unmarked paper 2 From the Finder desktop double click the printer folder 3 Double click the Printer Utility icon 4 From the Ma...

Page 114: ...e For Windows users 1 Click or Start 2 Click All Programs or Programs and then select the printer program folder from the list 3 Navigate to Printer Home Maintenance Clean cartridges A cleaning page prints For Macintosh users Note This feature is available only in Mac OS X version 10 5 or earlier 1 Load plain paper 2 From the Finder desktop double click the printer folder 3 Double click the Printe...

Page 115: ...ccumulated on the paper exit tray Warning Potential Damage Using a damp cloth to clean the interior may cause damage to your printer 5 Make sure the printer is dry before beginning a new print job Cleaning the scanner glass 1 Dampen a clean lint free cloth with water 2 Gently wipe the scanner glass clean Note Make sure all ink or corrective fluid on a document is dry before placing the document on...

Page 116: ...ing the Service Center to solve printer problems The Service Center provides step by step troubleshooting help and contains links to printer maintenance tasks and customer support To open the Service Center use one of these methods Method 1 Method 2 If it appears on an error message dialog click the For additional assistance use the Service Center link 1 Click or Start 2 ClickAll Programs orProgra...

Page 117: ...e arrow buttons to scroll to Set Defaults and then press 4 Press the arrow buttons to scroll to Use Factory and then press 5 Complete the initial printer setup CHANGE THE LANGUAGE USING A BUTTON COMBINATION IF YOU CANNOT READ THE CURRENT LANGUAGE 1 Turn the printer off Note If you have set the Power Saver timeout in the Setup menu then press and hold for three seconds to turn off the printer 2 Pre...

Page 118: ...INTHEAD 1 Open the printer and lift the latch 2 W F I I PRINT ING 2 Remove the printhead Warning Potential Damage Do not touch the printhead nozzles 3 Wipe the printhead contacts using a clean lint free cloth Troubleshooting 118 ...

Page 119: ...ILY DISABLE SECURITY PROGRAMS IN WINDOWS BEFORE INSTALLING THE SOFTWARE CHECK THE USB CONNECTION 1 Check the USB cable for any obvious damage If the cable is damaged then use a new one 2 Firmly plug the square end of the USB cable into the back of the printer 3 Firmly plug the rectangular end of the USB cable into the USB port of the computer The USB port is marked with a USB symbol Note If you co...

Page 120: ...d If your printer does not appear on the list then try either of the following For a USB connected printer remove and then reconnect the USB cable For a printer that is wirelessly connected see the Wireless troubleshooting section MAKE SURE THE PRINT JOB IS NOT PAUSED MAKE SURE YOUR PRINTER IS SET AS THE DEFAULT PRINTER RECONNECT THE PRINTER POWER SUPPLY 1 Turn off the printer Note Make sure the p...

Page 121: ...to scroll to Maintenance and then press 5 Press the arrow buttons to scroll to Deep Clean Printhead and then press A cleaning page prints 6 Press the arrow buttons to scroll to Align Printer and the press An alignment page prints Note Do not remove the alignment page until printing is finished Printer is busy or does not respond If the Before you troubleshoot checklist does not solve the problem t...

Page 122: ...ed then use a new one 2 Firmly plug the square end of the USB cable into the back of the printer 3 Firmly plug the rectangular end of the USB cable into the USB port of the computer The USB port is marked with a USB symbol Note If you continue to have problems then try another USB port on the computer You may have connected to a defective port MAKE SURE THE USB PORT IS ENABLED IN WINDOWS 1 Click o...

Page 123: ...grasp the paper and then gently pull it out Note Be careful not to tear the paper while removing it 4 Press to turn the printer back on Paper jam in the paper support Note The parts inside the printer are sensitive Avoid unnecessarily touching these parts while clearing jams 1 Press to turn off the printer 2 Firmly grasp the paper and then gently pull it out Note Be careful not to tear the paper w...

Page 124: ...clearing a paper jam 2 Firmly grasp the paper and then gently pull it out Note Be careful not to tear the paper while removing it 3 Reinsert the duplex unit 4 Touch DONE or press depending on your printer model 5 From your computer resume the print job Paper jam in the ADF selected models only Note The parts inside the printer are sensitive Avoid unnecessarily touching these parts while clearing j...

Page 125: ...dia misfeeds or skews or if multiple sheets feed or stick together Try one or more of the following CHECK PAPER CONDITION Use only new unwrinkled paper CHECK PAPER LOADING Load a smaller amount of paper into the printer Load paper with the print side faceup If you are not sure which side is the printable side see the instructions that came with the paper Check the loading instructions for your pap...

Page 126: ...rint Setup tab select Borderless For Macintosh users 1 With a photo open choose File Page Setup If there is no Page Setup item on the File menu then go to step 2 Otherwise specify your print settings a From the Settings pop up menu choose Page Attributes b From the Format for pop up menu choose your printer c From the Paper Size pop up menu choose a paper size that has Borderless in its name For e...

Page 127: ...ALLED ALIGN THE PRINTHEAD CLEAN OR DEEP CLEAN THE PRINTHEAD NOZZLES Note If these solutions do not remove the streaks or lines on the printed image then contact technical support Print speed is slow If the Before you troubleshoot checklist does not solve the problem then try one or more of the following MAXIMIZE COMPUTER PROCESSING SPEED Close all applications not in use Minimize the number and si...

Page 128: ...129 Scan was not successful on page 129 Scanning takes too long or freezes the computer on page 130 Cannot scan to a computer over a network on page 130 Copier or scanner does not respond If the Before you troubleshoot checklist does not solve the problem then try one or more of the following SET YOUR PRINTER AS THE DEFAULT PRINTER REMOVE AND REINSTALL THE PRINTER SOFTWARE Scanner unit does not cl...

Page 129: ...hecklist does not solve the problem then try one or more of the following CHECK THE USB CONNECTION 1 Check the USB cable for any obvious damage If the cable is damaged then use a new one 2 Firmly plug the square end of the USB cable into the back of the printer 3 Firmly plug the rectangular end of the USB cable into the USB port of the computer The USB port is marked with Note If you continue to h...

Page 130: ...not scan to a computer over a network If the Before you troubleshoot checklist does not solve the problem then try one or more of the following MAKE SURE THE PRINTER AND THE DESTINATION COMPUTER ARE CONNECTED TO THE SAME NETWORK MAKE SURE THE PRINTER SOFTWARE IS INSTALLED ON THE DESTINATION COMPUTER MAKE SURE ENABLE NETWORK SCAN TO COMPUTER IS SELECTED IN THE GENERAL TAB OF THE SCAN CENTER MACINTO...

Page 131: ...llowing hardware if applicable Power supply Telephone Answering machine VoIP adapter DSL filter Splitter Cable modem If the printer is connected to a Digital Subscriber Line install a DSL filter for the printer A DSL filter minimizes interference between the fax signals and Internet signals on the line Connect the printer to the phone port on the DSL filter and connect the computer to the DSL HPN ...

Page 132: ...ress the arrow buttons to scroll to Dialing and Sending and then press 4 Press the arrow buttons to scroll to Max Send Speed and then press 5 Select a sending speed and then press SET THE PRINTER TO SCAN THE ORIGINAL DOCUMENT BEFORE DIALING THE NUMBER The printer does not automatically redial if you set it to scan the original document after dialing the number Set the printer to scan before dialin...

Page 133: ...ling and Sending and then press 4 Press the arrow buttons to scroll to Auto Fax Convert and then press 5 Check to see if automatic fax conversion is set to On If it is not set to On press the arrow buttons to select On and then press MAKE SURE THAT THE DIAL PREFIX SETTING IS CORRECT The dialing prefix is the number or series of numbers that you press before you can dial the actual fax number or te...

Page 134: ...at converts digital signals into analog signals MAKE SURE THAT THE PRINTER MEMORY IS NOT FULL The printer saves an incoming fax to the printer memory before it prints the fax If the printer runs out of ink or runs out of paper while receiving the fax then the printer saves the fax so you can print it later However if the printer memory is full then the printer may not be able to receive more incom...

Page 135: ...rinter Home takes you to our Web site where you can download the software MAKE SURE THE PRINTER IS CONNECTED TO A TELEPHONE LINE You need to connect the printer to your telephone line through a standard wall jack a DSL filter or a VoIP adapter before you can open the fax software and configure the fax settings MAKE SURE THAT THE PRINTER IS CONNECTED TO THE COMPUTER MAKE SURE THAT THE PRINTER IS NO...

Page 136: ...r the fax quality Enable Auto Fax Conversion Unrecoverable Fax Error The fax modem encountered critical errors Turn off the printer turn it back on and then resend the fax Fax Modem Error The fax modem of the printer may be busy or the fax modem may have encountered problems during transmission Turn off the printer turn it back on and then resend the fax Phone Line is connected to the incorrect ja...

Page 137: ... have been turned off on the receiving fax machine Verify the number and then resend the fax Set the printer to redial Note Dependingonyourcountryor region there may be a limit on the number of redial attempts regardless of theredial settings that you set in your printer Schedule to resend the fax at a later time No Caller ID Call Stopped Your printer stopped the call because the incoming fax has ...

Page 138: ... USB port of the computer The USB port is marked with a USB symbol Note If you continue to have problems then try another USB port on the computer You may have connected to a defective port CHECK THE NETWORK CONNECTION If the printer and computer are connected over a network then make sure that the correct host and device are communicating Select the printer from the computer or the computer from ...

Page 139: ...Card Reader Preferences SELECT THE CORRECT COMPUTER NAME FROM THE LIST ON THE PRINTER MAKE SURE YOUR WIRELESS NETWORK IS CONNECTED AND ACTIVE If your wireless connection is down then use a USB cable to connect your printer to your computer Wireless troubleshooting Wireless troubleshooting checklist on page 140 Resetting the wireless settings to factory defaults on page 140 Cannot print over wirele...

Page 140: ...etworks the printer and the computer should be within 100 feet 30 meters of the wireless access point wireless router The Wi Fi indicator light is lit and is solid green The printer driver is installed on the computer from which you are performing a task The correct printer port is selected The computer and printer are both connected to the same wireless network The printer is located away from ob...

Page 141: ...en the WEP key should be Exactly 10 or 26 hexadecimal characters Hexadecimal characters are A F a f and 0 9 or Exactly 5 or 13 ASCII characters ASCII characters are letters numbers and symbols found on a keyboard ASCII characters in a WEP key are case sensitive If your access point is using WPA or WPA2 security then the WPA passphrase should be Exactly 64 hexadecimal characters Hexadecimal charact...

Page 142: ...o make these changes then see the documentation that came with the access point or contact the person who set up your wireless network MAKE SURE YOUR COMPUTER IS CONNECTED TO YOUR ACCESS POINT See if you have access to the Internet by opening your Web browser and accessing any site If there are other computers or resources on your wireless network then check to see if you can access them from your...

Page 143: ...nu 2 Write down the SSID In Mac OS X version 10 4 or earlier 1 From the Finder navigate to Applications Internet Connect AirPort The SSID of the network that the computer is connected to is displayed in the Network menu 2 Write down the SSID For Macintosh users with an access point 1 Type the IP address of the access point in the address field of your Web browser and then continue to step 2 If you...

Page 144: ...is working If the USB port on the computer is not working then try using the other USB ports on the computer MAKE SURE THAT THE USB CABLE IS WORKING Try using a different USB cable If you are using a cable longer than 10 feet then try using a shorter cable MAKE SURE THAT YOU ARE USING THE CORRECT CD FOR YOUR PRINTER MODEL Compare the printer model on the CD to the printer model on the printer The ...

Page 145: ...upport The computer must recognize the USB connection in order for installation to work Cannot print and there is a firewall on the computer Third party non Microsoft firewalls can interfere with wireless printing If the printer and computer are configured correctly and the wireless network is working but the printer will not print wirelessly then a firewall could be the problem If there is a fire...

Page 146: ...try printing again SELECT THE WIRELESS PRINTER You may need to select the wireless printer from your computer to use the printer wirelessly 1 Click or click Start and then click Run 2 In the Start Search or Run box type control printers 3 Press Enter or click OK The printer folder opens 4 Right click the printer in the folder with the matching name and model number followed by Network 5 Select Use...

Page 147: ...ther network near you For example if you and your neighbor both use a manufacturer s default network name your printer could be connecting to your neighbor s network If you are not using a unique network name consult the documentation for your wireless access point wireless router to learn how to set a network name If you set a new network name you must reset the printer and computer SSID to the s...

Page 148: ...router or until its settings are changed These are possible solutions Try one or more of the following MAKE SURE THE ACCESS POINT IS ON Check the access point and if necessary turn it on MOVE YOUR ACCESS POINT TO MINIMIZE INTERFERENCE There may be temporary interference from other devices such as microwave ovens or other appliances cordless phones baby monitors and security system cameras Make sur...

Page 149: ... Start Search or Run box type cmd c Press Enter or click OK d Type ipconfig and then press Enter The Default Gateway entry is typically the access point The IP address appears as four sets of numbers separated by periods such as 192 168 2 134 2 Ping the access point a Click or click Start and then click Run b In the Start Search or Run box type cmd c Press Enter or click OK d Type ping followed by...

Page 150: ...the network address field type the IP address of the access point For example 10 168 1 101 c Click Ping 4 If the access point responds then you will see several lines that display the number of bytes received from the access point This means that your computer is connected to the access point If the access point does not respond then nothing is displayed You can use Network Diagnostics to help res...

Page 151: ...ting with your printer If the printer does not respond then nothing is displayed Your computer might not be connected to the network You can use Network Diagnostics to help resolve the problem You may need to change the settings of your printer Run the Wireless Setup Assistant again CONFIGURE THE PRINTER FOR WIRELESS ACCESS AGAIN If your wireless settings have changed then you must run the printer...

Page 152: ...r more of the following MAKE SURE YOUR COMPUTER AND PRINTER HAVE VALID IP ADDRESSES FOR THE NETWORK If you are using a laptop and have power saving settings enabled you may see the Communication not available message on your computer screen when you attempt to print wirelessly This can occur if the laptop hard drive has powered down If you see this message wait a few seconds and then try to print ...

Page 153: ...ers or network games If the network is too busy it is possible that the printer is not receiving the IP address within the allowed time Make sure your DHCP server which may also be your wireless router is working and is configured to assign IP addresses If you are not sure how to do this refer to the manual that came with your wireless router for more information If the printer and computerhave va...

Page 154: ...ermittent wireless communications issues You may notice that your printer works for a short time and then stops working although apparently nothing has changed on your wireless network Many different issues can interrupt network communications and sometimes more than one problem exists at the same time These are possible solutions Try one or more of the following DISCONNECT FROM ALL VPNS WHEN ATTE...

Page 155: ...D Many wireless networks use the SSID that the router was originally configured by the manufacturer to use Using the default SSID can cause problems when more than one network is operating in the same area with the same SSID The printer or computer may attempt to attach to the wrong network although it will appear to be trying to connect to the correct network To avoid this type of interference ch...

Page 156: ...your wireless router if you are not sure how to reach the manufacturer Web site CHECK FOR WIRELESS ADAPTER UPDATES If you are having trouble printing from one particular computer check the Web site of the manufacturer of the network adapter card in that computer It is possible that there is an updated driver available that could resolve the issue CHANGE ALL NETWORK DEVICES TO THE SAME TYPE While i...

Page 157: ...ducts or the programs described may be made at any time References in this publication to products programs or services do not imply that the manufacturer intends to make these available in all countries in which it operates Any reference to a product program or service is not intended to state or imply that only that product program or service may be used Any functionally equivalent product progr...

Page 158: ...in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which...

Page 159: ...ach Telefon 0180 564 56 44 Produktinformationen Telefon 01805 51 25 11 Technischer Kundendienst E mail internet lexmark de Noise emission levels The following measurements were made in accordance with ISO 7779 and reported in conformance with ISO 9296 Note Some modes may not apply to your product 1 meter average sound pressure dBA Printing 50 dBA Scanning 47 dBA Copying 47 dBA Ready inaudible Valu...

Page 160: ... household waste Consult your local authorities for disposal and recycling options Battery notice This product contains Perchlorate material Special handling may apply For more information go to http www dtsc ca gov hazardouswaste perchlorate ENERGY STAR Any Lexmark product bearing the ENERGY STAR emblem on the product or on a start up screen is certified to comply with Environmental Protection Ag...

Page 161: ...eout can be modified between 1 minute and 240 minutes Setting the Power Saver Timeout to a low value reduces energy consumption but may increase the response time of the product Setting the Power Saver Timeout to a high value maintains a fast response but uses more energy Off mode If this product has an off mode which still consumes a small amount of power then to completely stop product power con...

Page 162: ...corporated into distributed with or for use with your Lexmark product 1 STATEMENT OF SOFTWARE LIMITED WARRANTY Lexmark warrants that the media e g diskette or compact disk on which the Software Program if any is furnished is free from defects in materials and workmanship under normal use during the warranty period The warranty period is ninety 90 days and commences on the date the Software Program...

Page 163: ...am If Lexmark has licensed the Software Program to you for concurrent use you must limit the number of authorized users to the number specified in your agreement with Lexmark You may not separate the components of the Software Program for use on more than one computer You agree that you will not Use the Software Program in whole or in part in any manner that has the effect of overriding modifying ...

Page 164: ...shall apply The UN Convention on Contracts for the International Sale of Goods shall not apply 14 UNITED STATES GOVERNMENT RESTRICTED RIGHTS The Software Program has been developed entirely at private expense Rights of the United States Government to use the Software Program is as set forth in this Agreement and as restricted in DFARS 252 227 7014 and in similar FAR provisions or any equivalent ag...

Page 165: ...This Product contains Adobe Flash player software under license from Adobe Systems Incorporated Copyright 1995 2007 Adobe Macromedia Software LLC All rights reserved Adobe Reader and Flash are trademarks of Adobe Systems Incorporated European Community EC directives conformity This product is in conformity with the protection requirements of EC Council directives 2004 108 EC 2006 95 EC and 1999 5 ...

Page 166: ...red If advance notice is not practical the telephone company will notify the customer as soon as possible You will also be advised of your right to file a complaint with the FCC The telephone company may make changes in its facilities equipment operations or procedures that could affect the operation of this equipment If this happens the telephone company will provide advance notice in order for y...

Page 167: ...certified by UL Underwriter s Laboratories another NRTL Nationally Recognized Testing Laboratory or a recognized safety certification body in the country region of use This is to avoid damage to the equipmentcaused by local lightningstrikes and other electrical surges This equipment uses CA11A telephone jacks Avis réservé aux utilisateurs du réseau téléphonique du Canada Ceproduitestconforme aux s...

Page 168: ...ced such that there is not less than 5 seconds between the end of one call attempt and the beginning of another Using this product in Switzerland This product requires a Swiss billing tone filter Lexmark part number 14B5109 or 80D1877 to be installed on any line which receives metering pulses in Switzerland The Lexmark filter must be used as metering pulses are present on all analog telephone line...

Page 169: ...work cards or proximity card readers Exposure to radio frequency radiation Theradiatedoutputpower ofthisdevice isfar belowtheradio frequencyexposure limits oftheFCCandotherregulatory agencies A minimum separation of 20 cm 8 inches must be maintained between the antenna and any persons for this device to satisfy the RF exposure requirements of the FCC and other regulatory agencies Notice to users i...

Page 170: ...erférence radio au service faisant l objet d une licence cet appareil doit être utilisé à l intérieur et loin des fenêtres afin de garantir une protection optimale Si le matériel ou son antenne d émission est installé à l extérieur il doit faire l objet d une licence L installateur de cet équipement radio doit veiller à ce que l antenne soit implantée et dirigée de manière à n émettre aucun champ ...

Page 171: ...xington KY 40550 USA The authorized representative is Lexmark International Technology Hungária Kft 8 Lechner Ödön fasor Millennium Tower III 1095 Budapest HUNGARY A declaration of conformity to the requirements of the Directives is available upon request from the Authorized Representative This product may be used in the countries indicated in the table below AT BE BG CH CY CZ DE DK EE EL ES FI FR...

Page 172: ...99 5 EK būtiskajām prasībām un citiem ar to saistītajiem noteikumiem Lietuvių Šiuo Lexmark International Inc deklaruoja kad šis produktas atitinka esminius reikalavimus ir kitas 1999 5 EB direktyvos nuostatas Malti Bil preżenti Lexmark International Inc jiddikjara li dan il prodott huwa konformi mal ħtiġijiet essenzjali u ma dispożizzjonijiet oħrajn relevanti li jinsabu fid Direttiva 1999 5 KE Ned...

Page 173: ...pattern fax setting 76 camera connecting 44 canceling copy job 57 print job 51 scan job 64 cannot delete documents from print queue 122 cannot print from a flash drive 138 cannot print over wireless network 141 cannot print through USB 122 cannot receive faxes 134 cannot run fax software 135 cannot scan to computer over a network 130 cannot send faxes 132 cartridges ink ordering 12 using genuine L...

Page 174: ...notices 158 159 165 169 170 energy conserving 6 enlarging an image 54 entering fax user information 75 envelopes 30 loading 38 printing 38 error correction fax setting 76 error using memory card 138 Ethernet 108 exterior of the printer cleaning 114 e mailing scanned documents 62 F factory default settings resetting internal wireless print server 140 resetting to 20 failed faxes retrieving 88 fax c...

Page 175: ...ng 13 using genuine Lexmark 12 ink levels checking 112 inserting a memory card or flash drive 41 installation cable 103 104 installing network printer 110 installing optional software 25 installing printer on wireless network Macintosh 91 on wireless network Windows 91 installing printer software 27 installing wireless printer additional computers 91 interference wireless network 106 internal wire...

Page 176: ...support 9 partial document or photo scans 129 parts diagram 9 password 102 pausing print job 50 PDF creating from scan 62 phone book setting up 78 phone plug 71 phone splitter 69 photo cards 30 photo glossy paper 30 photos copying photos 53 making borderless copies 54 printing from digital camera using DPOF 46 printing using printer control panel 42 printing using the proof sheet 45 scanning for e...

Page 177: ... black and white 63 improving quality 63 PIN 63 scan job canceling 64 scan was not successful 129 scanner glass 10 cleaning 115 scanner lid 10 scanner unit 11 scanner unit does not close 128 scanning creating a PDF from scan 62 documents for editing 61 documents for e mailing 62 photos for editing 59 tips 58 to a computer 58 to a flash drive 59 to a memory card 59 to a network 58 using the printer...

Page 178: ...paper support 123 paper jam in the printer 123 paper or specialty media 125 troubleshooting memory card cannot print from a flash drive 138 checklist 138 nothing happens when memory card is inserted 138 troubleshooting print cannot delete documents from print queue 122 computer slows down when printing 128 poor quality at the edges of page 126 slow print speed 127 streaks or lines on printed image...

Page 179: ...eless networks 104 wireless network compatibility 89 wireless print server not installed 152 wireless settings changing after installation Mac 93 changing after installation Windows 93 wireless setup information needed for 90 wireless signal strength 105 wireless signal absorption 106 wireless troubleshooting cannot print over wireless network 141 changing wireless settings after installation Mac ...

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