Kval MLX, Operation And Service Manual

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Kval Return and Warranty Policy
KVAL MLX Operation/Service Manual
1-14
Kval Return and Warranty Policy
Kval's
goal is to provide customers with high quality products. If, for any reason, you are not
completely satisfied with your purchase, please contact us at:
Email: parts@kvalinc.com
Phone:
+1 (800) 553-5825
•
Restocking Fee:
Returned manufactured products are subject to a 15% restocking
fee and applied when
Kval
incurs additional costs due to customer ordering error, or
manufactured parts ordered for a service related issue and subsequently returned.
•
Shipping Fees:
The customer is responsible for charges required to ship return items
back to
Kval
.
•
Mark the Item:
With a marking pen, clearly write on the outside of the carton RMA #
_______________
Send the Item
Return the item to this address:
Kval Inc.
RMA# ______: Kval Parts
825 Petaluma Blvd South
Petaluma, CA 94952
USA
Acceptance of Return
We can only accept items for a return if they are still in their original packaging and in undam
-
aged, resalable condition.
Returns are accepted within 45 days of purchase and with an RMA number issued by Kval Inc.
Returns after 45 days of purchase or without a Kval Inc. issued RMA number will not be
accepted.
Refund Turnaround Time
Refunds usually take from 3 to 10 business days to process. The refund will be issued via the bill
-
ing method the customer used to purchase the product.
Kval Errors
If the item must be returned because we shipped the wrong item, please call our customer service
line immediately and arrange for re-shipment of the correct product. Kval Customer Service will
arrange for UPS to pick up the incorrect shipment at our expense.