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Appendix C - Troubleshooting
StorCase Technology, Inc.
DS560/DS570 User's Guide - Rev. A04
Unable to access the RAID Controller after OS boots up.
Cause
- The RAID Controller might not be configured.
Fix
-
Verify that the RAID Controller is configured for a RAID level. If no RAID level is
configured, the OS will not detect the RAID Controller as a disk.
Unable to access the Configuration Mode using the remote terminal (Monitor
Utility).
Cause
- The terminal communication settings might not match the settings of the RAID
Controller.
Fix
-
Verify that the terminal communication settings of the remote terminal and the RAID
Controller match. Default settings for the RS-232 port is 19200 Baud, 8 Data Bits,
1 Stop Bit, NO Parity, and XON/XOFF Flow Control.
Unable to send a Page or FAX using the MODEM port.
Cause
- The Page and FAX options might not be enabled, or the default modem initialization
string may not be compatible with your modem.
Fix
-
Verify that the Page and FAX options are enabled. Change the modem initialization
string to match your modem (refer to your modem manufacturer's documention for
further information).
The following modem models require their own initialization strings:
Modem Model
Initialization String
Baud Rate
FAX Class
Motorola
ModemSURFR
V.34 28.8
Multitech
Multimodem
2834ZDX
Hayes
Accura 288
V.34 + FAX
Practical Peripherals
PM144MT II
GVC
F-1128V/T2
US Robotics
Sportster 28800
AT&D\Q1E
AT&D0&E5E0
AT&D0&K4E0
AT&K4
AT&D0&B1&H2
AT&H2&I1&R1&B1
Up to 38400
Up to 38400
38400 only
Up to 38400
38400 only
38400 only
1 & 2
2 only
1 & 2
2 only
1 & 2
1 only
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