Chapter 7 Common Problems and Troubleshooting
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pull off this device and to do another power-on test. If the alarm goes off, it shows that
your external board is incompatible with the machine. It is suggested not using it any
more; If the alarm is still on, please go on referring to the following steps.
2. If Info light on the control board of the machine is on red alert, then the system
hardware fails.
3. Locate the alarm sound:
●When the alarm sound is from the front of the chassis, usually we notice
abnormal changes of the fault indicating light. There is the possibility of abnormal fans
or hard disk module;
●If the alarm sound is from the rear of the chassis, please check whether a
redundant power supply is configured or not and whether there is an abnormal status
light of the power supply module or a module without power cable (when power alarm
goes on, the shield switch can be pressed to stop it);
●If the alarm sound is in the chassis, the alarm may be from the motherboard,
RAID card or hard disk back plate. If it is also accompanied by no display on
the monitor or power on faults, there is high possibility of something wrong on
motherboard. You can try to pull or plug RAM or clear CMOS; if the starting self-
check is normal and the alarm starts when the RAID card is under test, and there is
abnormal array information displayed, then it is likely that the RAID card has set off
the alarm. There may be array abnormality; when the hard disk back plate alarms, there
is always abnormal status light of the hard disk on the front panel, which can be used to
our advantage.
4. After having collected the basic information, please feed back the detailed alarm
information to Inspur technical support personnel in a timely manner. We will make
further analysis and judgment and help you solve the problem as soon as possible.
7.3 Additional Notes
1. In order to guarantee the reliability of the system, it is suggested that you use
the components of the relevant models tested and authenticated by us when expanding
and equipping components.
2. Please guarantee the fine electricity utilization environment of the server,
normal state of voltage input and earth-connecting condition as well as temperature and
humidity and so on within the normal range.
