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Inspur Tiansuo TS860, User Manual

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Inspur Tiansuo TS860 User Manual Download Page 64

60

Chapter 7 Common Problems and Troubleshooting

This chapter focuses on the common problems and troubleshooting of the server. 

If you are not sure about the cause of a failure and its elimination method, please 
contact our customer service center for solution.

Note: When replacing or installing hardware device for the server, you should 

disconnect the power cable from the server completely. It is recommended to use 
the antistatic wrist strap and to earth-connect the other end to provide electrostatic 
protection when dismounting the server.

7.1 Restart the Server

When a failure occurs, try to restart the machine according to the following 

methods first. 

Purpose

How to operate

Restart the software, clear up system RAM and restart the operating 

system.

<Ctrl+Alt+Del> 

Clear up system RAM, self-check the POST again and restart the 

operating system.

Reset button

Cold boot again, switch off and restart the system power in order to 

clear up the system RAM, to self-check the POST again, to restart the 

operating system and to power up all the peripherals again.

Power button

7.2 Problems When Starting the Machine

Some problems often occur when the machine is started, generally due to incorrect 

hardware installation and configuration. You may find and solve the problems referring 

to the following methods.

7.2.1 System cannot be powered up

After pressing the power button, the power light is not on and the system 

maintains non-electric state. Please try the following steps:

1. Check whether your power socket can supply power normally and the power 

cable is correctly connected.

2. Repeatedly press the power button to start the machine (pay attention not to 

exerting too much force).

Summary of Contents for Tiansuo TS860

Page 1: ...ion and humankind benefit This manual is the property of Inspur This User Manual is not to be copied by any group or person in any manner without the consent of Inspur Inspur reserves the right of revising this manual at any time Any alteration about the content of this manual will not be informed Please contact Inspur if you have any questions or advice about this manual Inspur August 2014 Inspur...

Page 2: ...ase don t mix them with the corresponding components of any other machines 4 When you have any software problems during the application of this server we hope that you firstly contact the corresponding software supplier and then he shall contact us in favor of communication so as to solve your problem together We sincerely hope you can do this especially when you confront with the installation and...

Page 3: ...tream OS on this server Instructions on integrated management functions This chapter introduces how to use the management functions integrated by the management card OLED usage introduction This chapter introduces the functions and usage of OLED Common problems and troubleshooting This chapter introduces some measures for common problems We suggest you read this manual carefully before you use thi...

Page 4: ...Operating System Installation 30 4 1 Manually Installation of Windows Server 2012 30 4 2 Manually Installation of Red Hat Enterprise Linux 6 4 34 Chapter Five Integrated management function introduction 39 5 1 Remote login 39 5 2 Function menu introduction 40 Chapter Six OLED usage introduction 53 6 1 Connect BMC 53 6 2 Menu interface 55 6 3 Other interfaces 57 Chapter Seven Common Problems and Tr...

Page 5: ...les matched with correct earthed plug and check the ratings of the extended cables to make sure that the sum of rated current of all products inserted into the extended cables do not exceed 80 of the limits of the rated currents of the extended cables Warning 4 Please be sure to use the supplied power supply component such as power lines power socket if supplied with the equipment etc For the safe...

Page 6: ...reatment mechanism If what you bought is the chassis besides carefully read the installation description attached with the cabinet products and get known about the special warning notices and installation process you must abide by the following preventive measures to guarantee the cabinet to be stable and safe Warning 10 Before installing equipment in the chassis please install front and side supp...

Page 7: ... of the host Move the equipment to the ventilation place to dry the system at least for 24 hours and make sure that the system is fully dried Close the cover of the host re connect the system to the power socket and then start the equipment In case of operation failure or abnormal situation please contact Inspur and get technical support 3 Pay attention to the position of the system cables and pow...

Page 8: ...em out from the antistatic package materials During the work please touch the earthing conductor or the unpainted metal surface on the cabinet regularly to conduct off the static electricity on the body that may damage the internal components 7 When dismounting the internal components with the approval of Inspur please pay attention to the following matters Switch off the system power supply and d...

Page 9: ...m the bottom to the top and first install the heaviest component When pulling out the components from the cabinet it shall apply force slightly to ensure the cabinet to keep balance and stabilization When pressing down the release latch of the sliding rail of components and sliding in or out please be careful as the sliding rail may hurt your figures Never make the AC power branch circuit in the c...

Page 10: ...the large packed weight the professional forklift machine should be used in moving the shipping container If you move manually there should be at least 4 people operating simultaneously Ignoring the warning may result in serious personal injury Notes If you want to put the server into the cabinet through guide rail or the tray you must first install the host chassis into the cabinet for safe opera...

Page 11: ...then take down the boxes with computing modules from the host packaging box Notes 1 Please firstly install the separately packaged computing modules into the host chassis before official usage 2 Before unpacking the product it is necessary to confirm the correspondence between host chassis box and computing module box according to the labels on the packaging box Install the host chassis and comput...

Page 12: ...omputing modules 2 Take out the computing module from the box and then take out the anti static bags and the serial number of each computing module can be identified by the label on the left side of modules Install computing module Note Each server is configured with two computing modules Please install them into the upper computing module slot and lower slot respectively according to the label in...

Page 13: ...mory Interface LGA2011 Chipset Chipset type Intel C602J Memory Memory type 1 DDR3 ECC Registered memory 2 DDR4 ECC Registered memory Note DDR4 memory can only be used with V3 V4 series CPU Memory slot Qty Support to extend 16 memory boards each supporting 12 memory slots Total memory capacity Support Max 6TB ECC DDR3 ECC DDR4 memory RDIMM If using 64GB LRDIMM it can support max 12TB I O Port 1 I O...

Page 14: ...x8 1 PCIE x16 Each expansion IO module can support 10 PCIE slots 5 PCIEx8 5 PCIE x16 The 5 PCIE x16 slots of extended IO module only have the performance of x8 Storage control module supports 2 PCIE x8 slots only HH expansion card supported RAID card can only be installed in the PCIE slots of the storage control module GPU can only be installed in the PCIE x16 slot of the basic IO module HDD HDD t...

Page 15: ...eight Overall dimension W width 444mm H height 352mm D depth 830mm Weight Host machine package gross weight 71 5Kg Module package gross weight 58Kg Environmental parameters Operating temperature 5 40 Storage and shipping temperature 40 55 Operating humidity 35 80 relative humidity Storage and shipping humidity 20 93 40 relative humidity Front view Chassis Panel Light bar HDD Bay Front Control Boar...

Page 16: ... node Front control panel Power ON OFF operation and the relevant status indicator display The machine integrates the top and bottom front control switches and indicators serving computing module 2 and computing module 1 correspondingly Only the front control panel serving computing module 1 is available in 8 socket mode Computing module 1 2 For installation of processor memory and system fans In ...

Page 17: ... it will send the BIOS initialization process to the indicator light a If the BIOS initialization process has completed the indicator light will quickly finish the starting process bar to jump to power dissipation display stage b If not BMC will send the real time process to indicator light and indicator light displays the real time pulse until the initialization completes and jumps to power dissi...

Page 18: ...icator on normal running of the system after startup Indicator off the system is not powered up normally Information indicator Red indicator on system failure ID indicator The indicator is on when confirming the system ID It needs the management software to realize this function Front USB ports 1 2 Connect USB devices Serial ports Connected to the client side through cable it can monitor the syste...

Page 19: ...dules are needed in dual partition mode Each basic IO module supports 2 PCIE slots IO Riser Integrated network card VGA USB BMC management interface support BMC management card and MSATA IO Riser optional When the system is dual partition this configuration is needed to serve computing module 2 Trigger button Reserved function button Once function realized press the button indicator light will put...

Page 20: ...he amount of I O interface in the above table is under the condition of configuring one IO Riser Start the server 1 First correctly connect the monitor keyboard and mouse Then connect all PDUs configured with this server to the effective power strip or outlet by using the attached power cable 2 Press the switch button on the front panel of the server the fan will run and system start to power up a...

Page 21: ...sing down the server can be achieved through the operation under the operating system 2 Closing down the server can be achieved through manually pressing the switch button on the front panel Note after the above two ways although the server stops running some voltage is still in a usable state and the system can be started through remote management to achieve complete shut down you need to disconn...

Page 22: ... 1 Before changing the BIOS setup please record the corresponding original setup Hence when there are operating problems in the system due to the option altered the setup can revert 2 Ordinarily the factory default settings are the optimal settings Don t try to alter the parameters before you understand their denotations 3 The common settings are introduced in detail in this chapter The less refer...

Page 23: ...tinue the system boot operation Boot Manager System boot management menu users can select the device from which the system boots Setup Utility Enter BIOS setup interface 1 Continue Select this option and press enter button you will overleap BIOS setup continue the system boot operation 2 Boot Manager Select this option and press enter button the following boot option menu list will be displayed On...

Page 24: ...setup interface Entering BIOS setup interface most system information check and option settings including CPU QPI PCIE memory chipset etc can be achieved BIOS system menu introduction BIOS setup programs of this product mainly consist of the following function menu Name Function Main Set basic system time system date display BIOS version CPU type system memory capacity etc Advanced Set up CPU adva...

Page 25: ...st one This key only displays the option value of the relevant option not all the options F5 Alter the option value Alter the current value to the next one This key only displays the option value of the relevant option not all the options F1 Help key display related instructions of the current menu F9 Restore to system optimum default settings F10 Save CMOS settings and exit Enter Execute the curr...

Page 26: ...set the field value with key InsydeH20 Version Display system BIOS version Processor Type Display CPU type System Memory Speed Display working frequency of the current memory Total Memory Display system total memory capacity System Time Set system time in format of hour minutes seconds The modified time takes effect immediately after modification there is no need for extra save System Date Set sys...

Page 27: ...pressing the enter key When disabling EIST Support this option is not visible The default is Balanced Performance Dynamic Switching Enabled Disabled Enable or disable dynamic switching characteristics of power consumption performance adjustment the default is Enabled Turbo Mode Enabled Disabled Enable or disable processor turbo mode If enabled it intelligently closes some cores of no use through t...

Page 28: ...ated SATA controller mode including IDE AHCI default and RAID Use integrated SATA controller If you would have a serial device used as parallel IDE a storage device please set this option to IDE Use integrated SATA controller if no RAID and connect to 1 2 SATA please set this option to AHCI Use integrated SATA controller if to make SATA Host RAID please set this option to RAID Serial ATA Port 0 1 ...

Page 29: ...able Enable or disable Rank Margin Tool if enabled it can test the memory Margin default is Disable RMT Loop count 1 31 Set RMT loop count Data Scrambling Enable Disable Enable or disable memory data scrambling default is Enable VMSE RMT Enable Disable Enable or disable VMSE RMT default is Disable VMSE RMT CPGC Pattern Length 0 30 Set VMSE RMT cycles Memory Topology No Options Display topology of ...

Page 30: ...t reading the memory content default is Disable Demand Scrub Disable Enable Once this function is enabled when CPU reads certain memory and finds Ecc error it will correct it Default is Enable Device Tagging Disable Enable Once this function is enabled within a single rank in DIMM if a particle fails the particle used for error correction function will replace it and then the rank loses Device tag...

Page 31: ...Security menu Supervisor Password Display whether system administrator password has been set this option is unable to be set Set Supervisor Password Set administrator password If set when entering BIOS Setup utility you must enter the administrator password or some administrator privileges will be limited ...

Page 32: ...ard PXE to boot available only after enabling Network Stack When using PXE function to install the operating system set this to Legacy EFI Device First Set the preferred bootable device during boot When the setting is Enabled EFI bootable device is preferred when the setting is Disabled Legacy device is preferred Timeout Set the waiting time before default boot the default is 5 EFI Select this opt...

Page 33: ...op up prompt select Yes it will save modifications made in BIOS setup and exit the BIOS setup The menu function can be achieved by using F10 Saving Change Without Exit Select this option and press enter key in the pop up prompt select Yes it will save modifications made in BIOS setup but will not exit the BIOS setup Exit Discarding Changes Select this option and press enter key in the pop up promp...

Page 34: ...card Changes Select this option and press enter key in the pop up prompt select Yes modifications in the BIOS setting will be given up this operation will not exit BIOS setup 3 2 Clear CMOS Take out the basic IO module If the following operations are needed please get the authorization of Inspur Take out the basic IO module according to the following methods 1 Power off the system turn off the AC ...

Page 35: ...t is in normal state default Pin 2 3 short circuit is in CMOS cleared state 1 You must shut down the system and cut off power supply when clearing the CMOS and need to keep for 5 seconds after short circuiting pin 2 3 then re short circuit pin1 and pin 2 of J17 jumper to restore to the original state 2 After completing this operation please install the upper panel ...

Page 36: ...add the HDD controller driver For NIC driver graphics driver and system patch program the guidance in the chapter can also be referred to for setup It is suggested that you confirm in advance that whether the purchased machine configuration supports the version of the installed operating system 4 1 Manually Install Windows Server 2012 4 1 1 Preparation before installation Windows Server 2012 Insta...

Page 37: ...ext to continue 7 Select the installation type and here we default it is the first installation Select Custom mode to continue 8 The system enters the interface of Where do you want to install Windows If it prompts no drive is found it indicates that the configuration you use needs to load the disk controller drivers through Inspur USB drive operate as follows Using Inspur USB drive to load driver...

Page 38: ... additional partitions for system files appears click Yes to continue This operation will create additional disk partitions such as recovery system partition MSR and other types of partitions Select the newly created disk partition and then click Format click OK in the prompted confirmation interface After formatting the partition click Next to continue 10 The system starts to install Windows and ...

Page 39: ...patch 4 Click Next to start the installation 5 Enter the interface of Welcome to the Setup Program and click Next to continue the installation 6 Enter the interface of License Agreement and select Yes to continue the installation 7 Enter the interface of Readme File Information and click Next to continue the installation 8 The installation program begins to install and click Next according to the ...

Page 40: ...ght mouse button and select Update Driver Software 4 In the Update Driver Software window select Browse my computer for driver software 5 System prompts browse driver files on your computer click Browse button behind search for driver software at the following locations and select the drive path in the CD driver video TS win2012 if it is other version of the system select the appropriate directory...

Page 41: ...nstallation Select Skip to evade the disk detection and press Enter to continue the installation 4 Enter the interface of Red Hat Enterprise Linux 6 click Next to continue the installation 5 System enters the interface of What language would you like to use during the installation process Select language version of the operating system Here we select English English for installation and click Next...

Page 42: ...or administering the system Enter a password for the root user 11 The installation program enters Which type of installation would you like interface there are the following installation options Use All Space Replace Existing Linux System s Shrink Current System Use Free Space Create Custom Layout This installation takes custom layout as an example select Create Custom layout click Next to continu...

Page 43: ... be written to disk Any data on deleted or reformatted partitions will be lost Select Write changes to disk to continue the installation and system starts to format hard disk partitions 15 The installation program enters Boot Loader setting interface set as needed and click Next to continue the installation 16 System prompts The default installation of Red Hat Enterprise Linux is a basic server in...

Page 44: ...llation 24 The installation program enters Date and time interface Set the correct time and date then click Forward to continue the installation 25 The installation program enters Kdump interface Set according to the actual demand and click Forward to continue the installation 26 Input Username and Password to log in system 4 2 3 Install VGA card driver After the installation of OS You can manuall...

Page 45: ...l Java SE Runtime Environment 6 Update 12or higher version TCP IP network protocol stack Support TCP IP network protocol stack Browser plug in download link Java SE Runtime Environment http www java com en download 2 It needs to set remote client server IP and management card IP in the same network segment the corresponding management card default IP 192 168 0 62 and the remote client server IP ca...

Page 46: ...please use the modified IP in client server browser IP address and then press Enter the management login interface shows as follows Please input default administrator Username and Password Username admin Password admin The user with default user name and password has all the permissions to set and configure all the modules to ensure system security it is recommended to timely change password after...

Page 47: ...et the IP address and gateway here The windows under Remote Control display remote control panel information Click Launch after Remote Control logging in control panel If it prompts to install Jviewer browser when using please install according to the prompt In this interface you can also check the relevant sensor information such as power supply module CPU voltage and temperature system fan speed...

Page 48: ...mperature voltage fan speed hard drive and power status You can refresh and display sub categories Event Log menu Display sensor events BIOS events system management software events OEM events remote console software event logs It can be classified or unified and you can check the logs anytime the logs can also be cleared System and Audit Log menu Display system logs and check logs System logs nee...

Page 49: ... IP address or select DHCP according to actual need 3 NTP menu To set the date and time synchronized with a time server you can also set the time on your own If you need to select time synchronization server for remote management please enter the address of the time synchronization server 4 PEF This option can set PEF Platform Event Filter When SENSOR detects an error this option takes appropriate...

Page 50: ...rection menu login the console After selecting the menu click Java Console the system will log in to the remote desktop If you are prompted to install Jviewer when using the browser install according to the prompts Before you log into the remote desktop please do the following settings of browser in advance In tool Internet Safe option active Internet local Intranet and all the options related to ...

Page 51: ...pter 5 Integrated Management Functions Introduction 47 In tool Internet Advanced option do not check the Do not save encrypted pages to disk option and save it shown as follows A Remote desktop Video menu ...

Page 52: ...t this option the operation is equivalent to pressing the right side of the Alt key Hold Left Ctrl Key Select this option the operation is equivalent to pressing the left side of the Ctrl key Hold Left Alt Key Select this option the operation is equivalent to pressing the left side of the Alt key Left Windows Key Select this option it displays Hold down and Press and Release which means press or r...

Page 53: ...on Show Cursor Select this option in the remote desktop the local mouse and redirected screen mouse are showed at the same time Mouse Mode Select this option to set mouse mode D Remote desktop Options menu Menu Function Bandwidth Select this option you can set the display bandwidth Keyboard Mouse Encryption Keyboard and mouse encryption settings Zoom Select this option you can expand or shrink the...

Page 54: ...erver BIOS setup Way to install ISO files is the same as the way to install CDROM remotely which needs to set the boot sequence in the server BIOS setup F Remote desktop Keyboard Layout menu Menu Function Auto Detect Select this option it will automatically detect the type of keyboard SoftKeyboard Use a soft keyboard choose from keyboard types of multiple languages G Remote desktop Video Record me...

Page 55: ... Users Click Active Users menu you can check the current remote login user s name and IP address J Remote desktop Help menu Click Help menu drop down menu About JViewer appears select this option the redirected browser version will display 2 Server Power Control menu Select Server Power Control menu enter the following interface Server Power Control menu Display the current power status providing ...

Page 56: ... to configure the events that will trigger the auto video recording function of the KVM server 2 Video Recording This menu can achieve remote Video sharing and configuration and can download play delete automatically recorded Video files 7 Maintenance menu The function menu can achieve remote BMC Firmware upgrades and IPMI Remote Management Card restart 1 Preserve Configuration This menu can selec...

Page 57: ...account 8 Firmware Update menu The function menu can set the BMC Firmware remote upgrade and image transfer protocol 1 Firmware Update menu This menu can realize the remote upgrade of management card Firmware we recommend that you do not upgrade by yourself if it is really necessary the upgrade file must be certified by Inspur In Firmware Update menu interface click Enter Update Mode In the pop up...

Page 58: ... network during upgrading process After the upgrade is completed Management Card restarts Web interface needs to re login 2 Protocol Configuration This menu can set firmware image transfer protocol type when BMC Firmware is upgrading the default is via HTTP HTTPS protocol mode If you choose TFTP protocol you also the need to set server address image path including image file name After changing th...

Page 59: ...ings when the system is abnormal to help your Inspur server run more efficiently and more stably OLED module panel 1 Page up key 2 Select function key 3 Page down key 4 Return key 5 LCD Connect BMC 1 Power on the server and enter OLED selfcheck interface mainly check whether OLED screen has failed area as shown in figure 1 In 5s pressing any key can light the OLED full screen as shown in figure 2 ...

Page 60: ...shown in the figure 4 and 5 and enter service telephone interface as shown in figure 6 Figure 3 Figure 4 Figure 5 Figure 6 Menu interface Figure 7 is the main menu interface 1st level menu This menu has 2 options Configuration and Fault Information Enter Configuration and enter the configuration information secondary menu as shown in figure 8 9 10 and 11 enter Fault Information and it will display...

Page 61: ...ion is the getting BMC FW version menu Figure 9 BMC Lan Parameter is the getting service network parameter menu network port has 2 types of system network port and management network port Click the right key to switch Customer Service Telephone is the getting service telephone menu Figure 10 Reset Configuration is the executing reset menu entering it will clear the fault information in Flash autom...

Page 62: ...rotection enable switch menu including Enable and Disable Click the right key to switch Figure 12 OLED FW Revision is the getting OLED FW revision menu Other interfaces 1 If there is no operation in the menu interface for 30s it will enter UseRatio figure 13 or String SV_NUM scrolling display interface press any key to return to the menu interface Figure 13 2 If there is no operation in the scroll...

Page 63: ...ram to provide related data So if there is no Agent program the information that the scrolling display interface shows will be 0 or none related information Agent program installation method is as follows 1 Install under Linux system Unzip the software agent_linux tar gz under the TS860_Agent directory in the attached driver CD Enter agent_linux directory modify the priority of the executable file...

Page 64: ... operating system Ctrl Alt Del Clear up system RAM self check the POST again and restart the operating system Reset button Cold boot again switch off and restart the system power in order to clear up the system RAM to self check the POST again to restart the operating system and to power up all the peripherals again Power button 7 2 Problems When Starting the Machine Some problems often occur when...

Page 65: ...possible 6 If the machine is installed with components other than Inspur ones please remove them first 7 With the permission of Inspur technical support personnel you may pull and plug the memory and clear CMOS for test 7 2 3 No disk found during OS installation 1 When installing system directly booting from the system CD if it prompts that no hard disk can be found please check the normality of t...

Page 66: ... for antivirus test 3 It is suggested that you record the displayed information code for blue screen such as stop c000000218 stop 0x0000007b This kind of information reveals problems in the system It is suggested that you reinstall it Please refer to this manual or call 4008600011 for help 4 If all above operations fail to solve the problem it is suggested that you backup the file winnt minidump i...

Page 67: ... also accompanied by no display on the monitor or power on faults there is high possibility of something wrong on motherboard You can try to pull or plug RAM or clear CMOS if the starting self check is normal and the alarm starts when the RAID card is under test and there is abnormal array information displayed then it is likely that the RAID card has set off the alarm There may be array abnormali...

Page 68: ...asures 1 If you have problems about product configuration and detailed specification please contact your supplier 2 If system problem occurs during the use of the machine please contact Inspur server customer service center Please record serial number on the host chassis our technical support staff will provide you with the solution or on site service after receiving your service request 3 Inspur ...

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