IBM x3550 - System - 7978, Problem Determination And Service Manual

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v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v
See Chapter 3, “Parts listing, Type 7978 and 1913 server,” on page 29 to determine which components are
customer replaceable units (CRU) and which components are field replaceable units (FRU).
v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
trained service technician.
Error code Description Action
180-xxx-003 Failed system board LED test. (Trained service technician only) Replace the system
board.
180-xxx-005 Failed SAS backplane LED test. Reseat the following components, one at a time, in
the order shown, restarting the server each time:
1. SAS backplane.
2. SAS backplane cable.
Replace the following components, one at a time, in
the order shown, restarting the server each time:
1. SAS backplane.
2. SAS backplane cable.
3. (Trained service technician only) System board.
201-xxx-0nn Failed memory test.
Note: n = slot number of failing DIMM.
Replace the following components one at a time, in
the order shown, restarting the server each time:
1. DIMM identified by nn.
2. (Trained service technician only) System board.
201-xxx-n99 Multiple DIMM failure.
Note: n = bank number of failing pair.
1. See the error text to identify the failing DIMMs.
2. Replace the following components one at a time,
in the order shown, restarting the server each
time:
a. DIMMs in bank n.
b. (Trained service technician only) System
board.
202-xxx-00n Failed system cache test.
1. Trained service technician only:
a. Reseat microprocessor 1 (if n = 0 or 1) or
microprocessor 2 (if n = 2 or 3).
b. Replace microprocessor 1 (if n = 0 or 1) or
microprocessor 2 (if n = 2 or 3).
c. Replace the system board.
215-xxx-000 Failed CD or DVD test.
1. Run the test again with a different CD or DVD.
2. Reseat the following components:
a. CD-RW/DVD drive
b. CD-RW/DVD drive cable
c. (Trained service technician only) operator
information panel assembly
3. Replace the following components one at a time,
in the order shown, restarting the server each
time:
a. CD-RW/DVD drive cable
b. CD-RW/DVD drive
Chapter 5. Diagnostics
153