IBM x3550 - System - 7978, Problem Determination And Service Manual

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v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v
See Chapter 3, “Parts listing, Type 7978 and 1913 server,” on page 29 to determine which components are
customer replaceable units (CRU) and which components are field replaceable units (FRU).
v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
trained service technician.
Error code Description Action
011-xxx-001 Failed COM2 serial port test.
1. Check the loopback plug that is connected to the
serial port.
2. (Trained service technician only) Replace the
system board.
030-xxx-000 Failed internal SAS interface test. (Trained service technician only) Replace the system
board.
035-285-001 Adapter communication error.
1. Update the RAID controller firmware.
2. Reseat the RAID controller.
3. Replace the RAID controller.
035-286-001 Adapter CPU test error.
1. Update the RAID controller firmware.
2. Reseat the RAID controller.
3. Replace the RAID controller.
035-287-001 Adapter local RAM test error.
1. Update the RAID controller firmware.
2. Reseat the RAID controller.
3. Replace the RAID controller.
035-288-001 Adapter NVSRAM test error.
1. Update the RAID controller firmware.
2. Reseat the RAID controller.
3. Replace the RAID controller.
035-289-001 Adapter cache test error.
1. Update the RAID controller firmware.
2. Reseat the RAID controller.
3. Replace the RAID controller.
035-292-001 Adapter parameter set error.
1. Update the RAID controller firmware.
2. Reseat the RAID controller.
3. Replace the RAID controller.
035-230-001 Battery low. Replace the battery module of the RAID controller.
035-231-001 Abnormal battery temperature. Replace the battery module of the RAID controller.
035-230-001 Battery status unknown. Replace the battery module of the RAID controller.
035-xxx-snn Failed hard disk drive with ID nn on RAID
adapter in slot s.
1. Check the system-error log and replace any
indicated failing devices.
2. Reseat the disk with ID nn on adapter in slot s.
3. Replace the disk with ID nn on adapter in slot s.
035-xxx-099 No adapters were found. If an adapter is installed:
1. Reseat the adapter.
2. Check the adapter cables to be sure they are
secure.
Chapter 5. Diagnostics
145