IBM x3550 - System - 7978, Problem Determination And Service Manual

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v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v
See Chapter 3, “Parts listing, Type 7978 and 1913 server,” on page 29 to determine which components are
customer replaceable units (CRU) and which components are field replaceable units (FRU).
v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
trained service technician.
Error code Description Action
166-060-000 System Management: Failed. (Unable to
communicate with RSA. It may be busy.
Run the test again.)
1. Flash the latest levels of the firmware (BIOS,
service processor, diagnostics).
2. Rerun the diagnostic test.
3. Correct other error conditions (including failed
system management tests and items logged in
Remote Supervisor Adapter II SlimLine
system-error log and BMC log) and retry.
4. Disconnect all server and option power cords
from the server, wait 30 seconds, reconnect, and
retry.
5. Reseat the remote Supervisor Adapter II
SlimLine.
6. Replace the remote Supervisor Adapter II
SlimLine.
166-070-000 System Management: Failed. (Unable to
communicate with RSA. It may be busy.
Run the test again.)
1. Flash the latest levels of the firmware (BIOS,
service processor, diagnostics).
2. Rerun the diagnostic test.
3. Correct other error conditions (including failed
system management tests and items logged in
Remote Supervisor Adapter II SlimLine
system-error log and BMC log) and retry.
4. Disconnect all server and option power cords
from the server, wait 30 seconds, reconnect, and
retry.
5. Reseat the remote Supervisor Adapter II
SlimLine.
6. Replace the remote Supervisor Adapter II
SlimLine.
166-198-000 System Management: Aborted. (Unable to
communicate with RSA. It may be busy.
Run the test again.)
1. Run the diagnostic test again.
2. Correct other error conditions and retry. These
include other failed system management tests
and items logged in the system-error log of the
optional Remote Supervisor Adapter II SlimLine.
3. Disconnect all server and option power cords
from the server, wait 30 seconds, reconnect, and
retry.
4. Remote Supervisor Adapter II SlimLine, if
installed.
5. (Trained service technician only) Replace the
system board.
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IBM System x3550 Type 7978 and 1913: Problem Determination and Service Guide