IBM x3550 - System - 7978, Problem Determination And Service Manual

Page: 134 / 204

v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v
See Chapter 3, “Parts listing, Type 7978 and 1913 server,” on page 29 to determine which components are
customer replaceable units (CRU) and which components are field replaceable units (FRU).
v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
trained service technician.
Error code Description Action
1962 A hard disk drive does not contain a valid
boot sector.
1. Make sure that a startable operating system is
installed.
2. Run the hard disk drive diagnostic tests.
3. Reseat the following components:
a. Hard disk drive
b. Hard disk drive backplane cable or backplate
cables
4. Replace the following components one at a time,
in the order shown, restarting the server each
time:
a. (Hot-swap models) Hard disk drive cables
b. Hard disk drive
c. Hard disk drive backplane or backplate
d. (Trained service technician only) System
board
2400 Video controller test failure.
1. Optional video adapter (if installed)
2. (Trained service technician only) System board
2462 Video memory configuration error.
1. Optional video adapter (if installed)
2. (Trained service technician only) System board
5962 IDE CD-ROM configuration error.
1. Run the Configuration/Setup Utility program,
select Load Default Settings , and save the
settings.
2. Reseat the following components:
a. CD-RW/DVD drive
b. CD-RW/DVD drive cable
c. System-board battery
3. Replace the following components one at a time,
in the order shown, restarting the server each
time:
a. CD-RW/DVD drive
b. CD-RW/DVD drive cable
c. System-board battery
d. (Trained service technician only) System
board
8603 Pointing device error.
1. Reseat the pointing-device cable.
2. If you are using an external USB hub, disconnect
the pointing device from the hub and connect it
directly to the server.
3. Replace the pointing device.
4. (Trained service technician only) Replace the
system board.
116
IBM System x3550 Type 7978 and 1913: Problem Determination and Service Guide