IBM x3550 - System - 7978, Problem Determination And Service Manual

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v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v
See Chapter 3, “Parts listing, Type 7978 and 1913 server,” on page 29 to determine which components are
customer replaceable units (CRU) and which components are field replaceable units (FRU).
v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
trained service technician.
Error code Description Action
178x Hard drive error.
Note: x is the drive that has the error.
1. Run the hard disk drive diagnostics tests on drive
x.
2. Reseat the following components:
a. Hard disk drive
b. Hard disk drive backplane cable or backplate
cables
3. Replace the following components one at a time,
in the order shown, restarting the server each
time:
a. Hard disk drive
b. Hard disk drive backplate
c. (Trained service technician only) System
board
1800 Unavailable PCI hardware interrupt.
1. Run the Configuration/Setup Utility program and
adjust the adapter settings.
2. Remove each adapter one at a time, restarting
the server each time, until the problem is isolated.
1801 An adapter has requested memory
resources that are not available
1. Run the Configuration/Setup Utility program and
verify that sufficient memory is installed in the
server.
2. Run the Configuration/Setup Utility program and
disable some other resources to make more
space available.
3. Replace the following components one at a time,
in the order shown, restarting the server each
time:
a. Each adapter
b. (Trained service technician only) System
board
Chapter 5. Diagnostics
115