IBM x3550 - System - 7978, Problem Determination And Service Manual

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v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v
See Chapter 3, “Parts listing, Type 7978 and 1913 server,” on page 29 to determine which components are
customer replaceable units (CRU) and which components are field replaceable units (FRU).
v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
trained service technician.
Error code Description Action
180-197-000 Hard disk drive backplane not found . Ignore this message if the server is a SATA system.
This test is not supported for SATA drives. Reseat the
following components, one at a time, in the order
shown, restarting the server each time:
1. SAS backplane.
2. SAS backplane cable.
Replace the following components, one at a time, in
the order shown, restarting the server each time:
1. SAS backplane.
2. SAS backplane cable.
3. (Trained service technician only) System board.
180-198-000 Test aborted. Review the error log for the failure condition that
caused the test to abort.
180-358-000 Ethernet failure.
1. Enable Ethernet with the Configuration/Setup
Utility program (see “Using the
Configuration/Setup Utility program” on page 21).
2. Update the Ethernet firmware (see “Updating the
firmware” on page 19).
3. (Trained service technician only) Replace the
system board.
180-361-003 Failed fan LED test. Reseat the following components, one at a time, in
the order shown, restarting the server each time:
1. Fan cable.
2. Fan.
Replace the following components, one at a time, in
the order shown, restarting the server each time:
1. Fan cable.
2. Fan.
3. (Trained service technician only) System board.
180-xxx-000 Diagnostics LED failure. Run the diagnostics panel LED test for the failing
LED.
180-xxx-001 Failed front LED panel test. Reseat the operator information card cable
connection on the system board. Replace the
following components, one at a time, in the order
shown, restarting the server each time:
1. Operator information card.
2. (Trained service technician only) Replace the
system board.
180-xxx-002 Failed diagnostics LED panel test. Trained service technician only:
1. Disconnect the server power cords and reseat the
operator information panel cable. Restart the
server.
2. Replace the operator information panel.
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IBM System x3550 Type 7978 and 1913: Problem Determination and Service Guide