IBM x3550 - System - 7978 Problem Determination And Service Manual Download Page 7

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Software problems . . . . . . . . . . . . . . . . . . . . . . 135
Universal Serial Bus (USB) port problems

. . . . . . . . . . . . . 136

Video problems . . . . . . . . . . . . . . . . . . . . . . . 136

Light path diagnostics . . . . . . . . . . . . . . . . . . . . . . 136

Remind button

. . . . . . . . . . . . . . . . . . . . . . . 138

Light path diagnostics switch . . . . . . . . . . . . . . . . . . 138
Light path diagnostics LEDs

. . . . . . . . . . . . . . . . . . 138

Power-supply LEDs. . . . . . . . . . . . . . . . . . . . . . . 140
Diagnostic programs, messages, and error codes

. . . . . . . . . . . 141

Running the diagnostic programs. . . . . . . . . . . . . . . . . 142
Diagnostic text messages

. . . . . . . . . . . . . . . . . . . 143

Viewing the test log. . . . . . . . . . . . . . . . . . . . . . 143
Diagnostic error codes

. . . . . . . . . . . . . . . . . . . . 144

Recovering the BIOS code . . . . . . . . . . . . . . . . . . . . 156
System-error log messages . . . . . . . . . . . . . . . . . . . . 158
Solving power problems . . . . . . . . . . . . . . . . . . . . . 164
Solving Ethernet controller problems

. . . . . . . . . . . . . . . . 165

Solving undetermined problems . . . . . . . . . . . . . . . . . . 166
Problem determination tips . . . . . . . . . . . . . . . . . . . . 166
Calling IBM for service

. . . . . . . . . . . . . . . . . . . . . 167

Appendix A. Getting help and technical assistance

. . . . . . . . . . 169

Before you call

. . . . . . . . . . . . . . . . . . . . . . . . 169

Using the documentation . . . . . . . . . . . . . . . . . . . . . 169
Getting help and information from the World Wide Web

. . . . . . . . . 169

Software service and support . . . . . . . . . . . . . . . . . . . 170
Hardware service and support . . . . . . . . . . . . . . . . . . . 170
IBM Taiwan product service . . . . . . . . . . . . . . . . . . . . 170

Appendix B. Notices

. . . . . . . . . . . . . . . . . . . . . . 171

Trademarks. . . . . . . . . . . . . . . . . . . . . . . . . . 171
Important notes . . . . . . . . . . . . . . . . . . . . . . . . 172
Product recycling and disposal

. . . . . . . . . . . . . . . . . . 173

Battery return program

. . . . . . . . . . . . . . . . . . . . . 174

Electronic emission notices . . . . . . . . . . . . . . . . . . . . 176

Federal Communications Commission (FCC) statement

. . . . . . . . 176

Industry Canada Class A emission compliance statement . . . . . . . . 176
Avis de conformité à la réglementation d’Industrie Canada . . . . . . . 176
Australia and New Zealand Class A statement . . . . . . . . . . . . 176
United Kingdom telecommunications safety requirement . . . . . . . . 176
European Union EMC Directive conformance statement . . . . . . . . 176
Taiwanese Class A warning statement . . . . . . . . . . . . . . . 177
Chinese Class A warning statement . . . . . . . . . . . . . . . . 177
Japanese Voluntary Control Council for Interference (VCCI) statement

177

Korean Class A warning statement . . . . . . . . . . . . . . . . 178

Index

. . . . . . . . . . . . . . . . . . . . . . . . . . . . 179

Contents

Summary of Contents for x3550 - System - 7978

Page 1: ...IBM System x3550 Type 7978 and 1913 Problem Determination and Service Guide...

Page 2: ......

Page 3: ...IBM System x3550 Type 7978 and 1913 Problem Determination and Service Guide...

Page 4: ...s on page 171 and the Warranty and Support Information document on the IBM System x Documentation CD 24th Edition October 2009 Copyright International Business Machines Corporation 2006 2007 US Govern...

Page 5: ...he server 19 Using the ServerGuide Setup and Installation CD 19 Using the Configuration Setup Utility program 21 Configuring the Ethernet controller 22 Configuring hot swap SAS or hot swap SATA RAID 2...

Page 6: ...backplate 80 Installing the hot swap backplane or simple swap backplate 82 Removing the power supply backplane 84 Installing the power supply backplane 85 Removing and replacing FRUs 86 Removing a mic...

Page 7: ...69 Using the documentation 169 Getting help and information from the World Wide Web 169 Software service and support 170 Hardware service and support 170 IBM Taiwan product service 170 Appendix B Noti...

Page 8: ...vi IBM System x3550 Type 7978 and 1913 Problem Determination and Service Guide...

Page 9: ...otteen lue turvaohjeet kohdasta Safety Information Avant d installer ce produit lisez les consignes de s curit Vor der Installation dieses Produkts die Sicherheitshinweise lesen Prima di installare qu...

Page 10: ...rior cover is not damaged loose or broken and observe any sharp edges 3 Check the power cord v Make sure that the third wire ground connector is in good condition Use a meter to measure third wire gro...

Page 11: ...n the off position v Never assume that power has been disconnected from a circuit Check it to make sure that it has been disconnected v If you have to work on equipment that has exposed electrical cir...

Page 12: ...tion document For example if a caution statement begins with a number 1 translations for that caution statement appear in the Safety Information document under statement 1 Be sure to read all caution...

Page 13: ...quipment when there is evidence of fire water or structural damage v Disconnect the attached power cords telecommunications systems networks and modems before you open the device covers unless instruc...

Page 14: ...y replace it only with the same module type made by the same manufacturer The battery contains lithium and can explode if not properly used handled or disposed of Do not v Throw or immerse into water...

Page 15: ...e device v Use of controls or adjustments or performance of procedures other than those specified herein might result in hazardous radiation exposure DANGER Some laser products contain an embedded Cla...

Page 16: ...and the power switch on the power supply do not turn off the electrical current supplied to the device The device also might have more than one power cord To remove all electrical current from the dev...

Page 17: ...imum phase to phase voltage is 240 V under any distribution fault condition WARNING Handling the cord on this product or cords associated with accessories sold with this product will expose you to lea...

Page 18: ...xvi IBM System x3550 Type 7978 and 1913 Problem Determination and Service Guide...

Page 19: ...ans For information about the terms of the warranty and getting service and assistance see the Warranty and Support Information document Related documentation In addition to this document the followin...

Page 20: ...4 From the Product family menu select System x3550 and click Continue Notices and statements in this document The caution and danger statements that appear in this document are also in the multilingu...

Page 21: ...ions The following information is a summary of the features and specifications of the server Depending on the server model some features might not be available or some specifications might not apply C...

Page 22: ...Advanced System Management RJ 45 active only when a Remote Supervisor Adapter II SlimLine is installed v One serial port Hard disk controllers v Serial ATA SATA controller with integrated RAID simple...

Page 23: ...drives or two 3 5 inch simple swap SATA hard disk drives Operator information panel Rack release latch Rack release latch CD RW DVD eject button CD RW DVD drive activity LED 3 5 inch hard disk drives...

Page 24: ...hen this green LED is lit it indicates that one of the hard disk drives is in use Notes 1 For a SAS drive a hard disk drive activity LED is shown in two places on the hard disk drive and on the operat...

Page 25: ...ics RAID BRD v Remind button This button places the system error LED on the front panel into Remind mode In Remind mode the system error LED flashes rapidly until the problem is corrected the system i...

Page 26: ...umentation CD v System error LED When this LED is lit it indicates that a system error has occurred An LED on the light path diagnostics panel is also lit to help isolate the error v Power on LED When...

Page 27: ...y indicate that there is an active link connection on the 10BASE T 100BASE TX or 1000BASE TX interface for the Ethernet port v Ethernet connectors Use either of these connectors to connect the server...

Page 28: ...o front panel connector SAS signal connector J65 some models SATA 1 signal connector port 1 some models SATA 0 signal connector port 0 some models Microprocessor 1 connector Power supply backplane con...

Page 29: ...System board switches and jumpers The following illustration shows the switches and jumpers on the system board Note If a clear protective sticker is present on top of the SW2 switch block you must r...

Page 30: ...System board switch block SW2 NMI SW1 8 7 6 5 4 3 2 1 ON 1 2 3 Boot block recovery jumper J14 12 IBM System x3550 Type 7978 and 1913 Problem Determination and Service Guide...

Page 31: ...ser s Guide on the IBM System x Documentation CD for additional information about the power on password BMC update switch SW2 2 Off Force BMC update trained service technician only When toggled to On...

Page 32: ...he external connectors on the system board Video connector Serial connector USB 1 connector USB 2 connector Ethernet 1 connector Ethernet 2 connector Ethernet connector Systems management 14 IBM Syste...

Page 33: ...ault LED BMC status LED PCI slot 1 error LED Fan 6 error LED Fan 2 error LED Fan 1 error LED Fan 5 error LED Fan 4 error LED Fan 3 error LED Power D error LED Power C error LED Power B error LED Power...

Page 34: ...LED is off it indicates that ac power is not present or the power supply or the LED itself has failed 12 volt power A B C D LEDs If any of these LEDs is lit there is a failure in the associated syste...

Page 35: ...nnector DIMM 2 connector DIMM 7 connector DIMM 3 connector DIMM 8 connector DIMM 4 connector Microprocessor 2 connector PCI Express or PCI X riser card connector slot 2 J12 PCI Express riser card conn...

Page 36: ...18 IBM System x3550 Type 7978 and 1913 Problem Determination and Service Guide...

Page 37: ...oller on the system board v Major components contain vital product data VPD code You can select to update the VPD code during the BIOS code update procedure Configuring the server The ServerGuide Setu...

Page 38: ...nd time v Detects the RAID adapter or controller and runs the SAS RAID configuration program v Checks the microcode firmware levels of a ServeRAID adapter and determines whether a later level is avail...

Page 39: ...stem takes control to complete the installation Installing your operating system without ServerGuide If you have already configured the server hardware and you decide not to use the ServerGuide progra...

Page 40: ...e to set any jumpers or configure the controller However you must install a device driver to enable the operating system to address the controller For device drivers and information about configuring...

Page 41: ...ServeRAID Configuration Utility appears press Ctrl A 3 To select a choice from the menu use the arrow keys 4 Use the arrow keys to select the channel for which you want to change settings 5 To change...

Page 42: ...iguration Express configuration automatically configures the controller by grouping the first two physical drives in the ServeRAID Manager tree into an array and creating a RAID level 1 logical drive...

Page 43: ...se this program to perform the following tasks v Configure a redundant array of independent disks RAID array v View or change the RAID configuration and associated devices When you are using the Adapt...

Page 44: ...elect Done to exit 10 Restart the server Viewing the configuration To view information about the SATA controller complete the following steps 1 Start the Array Configuration Utility 2 From the Array C...

Page 45: ...type and yyy is the model number then press Enter 6 To change the serial number type sn zzzzzzz where zzzzzzz is the serial number then press Enter 7 To change the asset tag type asset aaaaaaaaaaaaaa...

Page 46: ...28 IBM System x3550 Type 7978 and 1913 Problem Determination and Service Guide...

Page 47: ...for an updated parts listing on the Web complete the following steps 1 Go to http www ibm com servers eserver support xseries index html 2 Under Search technical support type x3550 and click Search 3...

Page 48: ...2x B1x B3x B4x B5x B6x B7x BAx BCx BDx BEx BFx BGx C1x C2x C3x C4x CBx CCx CDx JAx JBx LBx MAx 39M5784 4 Memory 1 GB DDR2 667 PC2 5300 555 F models 82x 8Bx 46C7421 4 Memory 2 GB PC2 5300 ECC optional...

Page 49: ...2 5 inch model 4Sx 8Bx 39Y9541 19 Power backplane 44W4899 20 Hot swap filler panel 3 5 inch models 45x 82x A1x A2x C1x C2x C3x C4x B1x B3x B4x B5x B6x B7x B9x G5x L2x M1x 39M4375 21 Simple swap fille...

Page 50: ...essor 1 6 GHz with heat sink models 21x 22x 42C4231 Microprocessor 1 6 GHz with heat sink model A1x 42D3803 Microprocessor 1 6 GHz with heat sink model JAx 42D3872 Microprocessor 1 8 GHz 1066 MHz 6MB...

Page 51: ...sor 3 00 GHz 1333 MHz 12MB L2 120W without heat sink models B9x BJx 44E5117 Microprocessor 2 33 GHz 1333 MHz 12MB 80W without heat sink optional 44R5645 Microprocessor 3 33 GHz 1333 MHz 120W without h...

Page 52: ...Consumable parts are not covered by the IBM Statement of Limited Warranty The following consumable part for MT 7233 is available for purchase from the retail store Table 5 Consumable parts Description...

Page 53: ...it Edition 1 2 microprocessors English 44W4057 Microsoft Windows Server 2003 R2 w SP2 32 bit Enterprise Edition 1 2 microprocessors French 44W4058 Microsoft Windows Server 2003 R2 w SP2 32 bit Enterpr...

Page 54: ...rise 32 bit Edition 1 2 microprocessors Italian 44W4078 Microsoft Windows Server 2008 Datacenter 32 64 bit Multilingual 49Y0222 Microsoft Windows Server 2008 Datacenter 32 64 bit Simplified Chinese 49...

Page 55: ...part number Used in these countries and regions 02K0546 China 13F9940 Australia Fiji Kiribati Nauru New Zealand Papua New Guinea 13F9979 Afghanistan Albania Algeria Andorra Angola Armenia Austria Azer...

Page 56: ...via Brazil Caicos Islands Canada Cayman Islands Costa Rica Colombia Cuba Dominican Republic Ecuador El Salvador Guam Guatemala Haiti Honduras Jamaica Japan Mexico Micronesia Federal States of Netherla...

Page 57: ...emoved make sure that no one is near the server and that no other objects have been left inside the server v Do not attempt to lift an object that you think is too heavy for you If you have to lift a...

Page 58: ...baffle on page 43 for the location of the air deflector in the server Working inside the server with the power on Attention Static electricity that is released to internal server components when the...

Page 59: ...is still in its static protective package touch it to an unpainted metal part on the outside of the server for at least 2 seconds This drains static electricity from the package and from your body v R...

Page 60: ...ise the door panel 5 Remove the server cover a Slide the cover slightly toward the rear of the server until it comes free Make sure that the cover tabs all slide away from the insets that are on the f...

Page 61: ...affle When working with some options such as DIMMs you must first remove the air baffle to access certain components or connectors on the system board The following illustration shows how to remove th...

Page 62: ...From the front of the server slide the baffle back to disengage the baffle hook at the front of the baffle from the bulkhead 4 Lift the baffle up making sure that the pins come out of the holes on the...

Page 63: ...bulkhead 3 Press down on the baffle until the pins seat in the system board Attention For proper cooling and airflow replace the air baffle before turning on the server Operating the server with the...

Page 64: ...ove the cover see Removing the cover on page 42 3 Disconnect any cables from the adapter 4 Grasp the riser card assembly at the rear edge and lift to remove the riser card assembly 5 Place the riser c...

Page 65: ...nector Make sure that the adapter snaps into the riser card assembly securely Attention When you install an adapter make sure that the adapter is correctly seated in the connector before you turn on t...

Page 66: ...e hard disk drive connectors make sure that the server cover is in place and fully closed whenever you install or remove a hard disk drive Removing a hot swap hard disk drive The server hot swap model...

Page 67: ...tion guidelines on page 39 2 Make sure that the server cover is in place and fully closed Attention To avoid damage to the hard disk drive connectors make sure that the server cover is in place and fu...

Page 68: ...on the IBM System x Documentation CD for information about RAID adapters Installing a 3 5 inch hot swap hard disk drive To install a 3 5 inch hot swap hard disk drive complete the following steps Hard...

Page 69: ...e drive retainer clip on the side of the old drive and have it available for installation on the new drive Note If you are installing a drive that contains a laser observe the following safety precaut...

Page 70: ...sse 1 Laser Klass 1 Luokan 1 Laserlaite Appareil A Laser de Classe 1 2 Read the safety information that begins on page vii and Installation guidelines on page 39 3 Turn off the server and peripheral d...

Page 71: ...safety information that begins on page vii and Installation guidelines on page 39 2 Follow the instructions that come with the new drive to set any jumpers or switches Alignment pins Drive retention c...

Page 72: ...s describe the types of dual inline memory modules DIMMs that the server supports and other information that you must consider when installing DIMMs v The server supports up to eight DIMMs for system...

Page 73: ...two pairs of DIMMs simultaneously If a failure occurs the memory controller switches from the active pair to the mirroring pair Memory mirroring reduces the amount of available memory Enable memory mi...

Page 74: ...ctor assignments Group DIMM connectors 1 1 and 3 2 and 4 2 5 and 7 6 and 8 v You can enable either online spare memory or memory mirroring but not both at the same time Online spare memory provides mo...

Page 75: ...tor Note If there is a gap between the DIMM and the retaining clips the DIMM has not been correctly inserted open the retaining clips remove the DIMM and then reinsert it Removing the Remote Superviso...

Page 76: ...Position the Remote Supervisor Adapter II SlimLine card so that the keys on the connector align correctly with the connector on the system board 2 Insert the card into the rear retainer bracket then p...

Page 77: ...nd Installation guidelines on page 39 2 Turn off the server and peripheral devices and disconnect all power cords then remove the cover see Removing the cover on page 42 Riser card assembly Riser card...

Page 78: ...ot disconnect the cable from the RAID controller battery some models only to the RAID controller board 5 Open the retaining clip on each end of the RAID controller board connector 6 Slide the RAID con...

Page 79: ...s of the RAID controller board 3 Open the retaining clip on each end of the controller socket 4 Slide the RAID controller board into the controller socket 5 Close the retaining clip on each end of the...

Page 80: ...of this battery For information call 1 800 426 4333 Have the IBM part number for the battery unit available when you call 1 Read the safety information that begins on page vii and Installation guideli...

Page 81: ...ble when you call 1 Read the safety information that begins on page vii and Installation guidelines on page 39 Battery RAID controller Battery mounting clips Battery mounting tabs Battery cable Batter...

Page 82: ...plete the following steps Power supply Power supply handle Power supply release tab 1 Read the safety information that begins on page vii and Installation guidelines on page 39 2 If only one power sup...

Page 83: ...ion that begins on page vii and Installation guidelines on page 39 2 Grasp the handle on the rear of the power supply and slide the power supply forward fully into the server until it clicks in place...

Page 84: ...following steps 1 Read the safety information that begins on page vii and Installation guidelines on page 39 2 Slide the server forward to gain access to the fan doors 3 Open the fan door for the fail...

Page 85: ...on guidelines on page 39 2 Orient the new fan in the same position as the fan that you removed Make sure that the airflow indicator on the top of the fan is pointing to the rear of the server 3 Push t...

Page 86: ...ry return program on page 174 for more information Installing the system board battery The following notes describe information that you must consider when replacing the system board battery in the se...

Page 87: ...can insert it into the socket on the side opposite the battery clip b Press the battery down into the socket until it clicks into place Make sure that the battery clip holds the battery securely 3 Ins...

Page 88: ...umentation that came with the terminal for the torque requirements Use this document with the documentation that comes with the IBM System x3550 server The information in this document replaces the in...

Page 89: ...ollowing conditions must be met v This equipment shall be connected directly to the dc supply system earthing electrode conductor or to a bonding jumper from an earthing terminal bar or bus to which t...

Page 90: ...ge AWG or 2 5 mm2 copper conductor only not exceeding 4 5 meters in length v Incorporate a readily available approved and rated disconnect device in the field wiring To install the power supply comple...

Page 91: ...g tool to install the ring terminals to the power cord wires The ring terminals must be UL approved and accommodate 12 gauge wires The minimum nominal thread diameter of a pillar or stud type terminal...

Page 92: ...d then pull the power supply out of the server DC power supply Power supply handle Power supply release tab Store this document with the server for future use Removing and replacing Tier 2 CRUs You ma...

Page 93: ...39 2 Turn off the server and peripheral devices and disconnect all power cords then remove the cover see Removing the cover on page 42 3 If an adapter is installed in the riser card assembly disconne...

Page 94: ...safety information that begins on page vii and Installation guidelines on page 39 2 Reinstall the adapter if one is present See Installing an adapter on page 47 3 Insert the riser card assembly into...

Page 95: ...age 47 4 Remove the backplane or backplate See Removing the hot swap backplane or simple swap backplate on page 80 5 Remove the three mounting screws then slide the drive cage assembly forward out of...

Page 96: ...ge mounting screws then slide the drive cage assembly forward out of the server 5 Remove the SAS backplane See Removing the hot swap backplane or simple swap backplate on page 80 78 IBM System x3550 T...

Page 97: ...rive cage assembly forward until it seats in the server 3 Replace the 3 5 inch backplane or backplate See Installing the hot swap backplane or simple swap backplate on page 82 4 Reinstall the removed...

Page 98: ...4 Reinstall the removed drives see Installing a hard disk drive on page 49 5 Install the cover see Installing the cover on page 42 6 Slide the server into the rack 7 Reconnect the power cords and any...

Page 99: ...supply backplane card 6 Press the locking tab and lift the backplane or backplate out of the server slightly then disconnect the power cable and remove the backplane or backplate Removing the 2 5 inc...

Page 100: ...r shipping that are supplied to you Installing the hot swap backplane or simple swap backplate To install the 3 5 inch replacement backplane or backplate complete the following steps Mounting channel...

Page 101: ...vices and the server To install the 2 5 inch replacement backplane complete the following steps 2 5 in disk drive cage 2 5 in disk drive backplane Power cable Signal cable Locking tab Mounting channel...

Page 102: ...ower cords then remove the cover see Removing the cover on page 42 3 Disconnect the power supplies from the power supply backplane see Removing a power supply on page 64 4 Disconnect the cable connect...

Page 103: ...wer supply backplane toward the right side of the server until the edge connectors are fully connected 4 Reconnect the cables to the power supply backplane 5 Install the power supplies into the power...

Page 104: ...nnection failures between the contacts and the socket To remove a microprocessor and heat sink complete the following steps Microprocessor Heat sink Heat sink installation label Alignment indicator 1...

Page 105: ...and use any packaging materials for shipping that are supplied to you Installing a microprocessor Important Dual core and quad core microprocessors are not interchangeable and cannot be used in the s...

Page 106: ...rmal grease on page 89 for instructions for applying thermal grease then continue with step 1 of this procedure v If you are installing a heat sink that has contaminated thermal grease see Thermal gre...

Page 107: ...e the server into the rack 8 Reconnect the power cords and any cables that were removed 9 Turn on the peripheral devices and the server Thermal grease The thermal grease must be replaced whenever the...

Page 108: ...g a microprocessor on page 87 procedure Removing the operator information panel assembly To remove the operator information panel complete the following steps 1 Read the safety information that begins...

Page 109: ...B cable CD RW cable Lightpath cable Video cable Air baffle 5 Slide the CD RW cable retainer away from the interposer card CD DVD drive Interposer card 6 Remove the mounting screw from the interposer c...

Page 110: ...3 and the lightpath cable 4 from the system board Release button Operator information panel 10 Press the release button on the front of the operator information panel and slide the assembly out of the...

Page 111: ...the safety information that begins on page vii and Installation guidelines on page 39 CD RW cable connector CD RW cable retainer Lightpath cable connector Video cable connector USB cable connector Fa...

Page 112: ...ainer toward the interposer card so that it locks the CD RW connector in place against the card 9 Install the CD RW DVD drive see Removing the CD RW DVD drive on page 51 10 Close the fan door 11 Insta...

Page 113: ...ing the cover on page 42 4 Remove all riser card assemblies and adapters including the Remote Supervisor Adapter II SlimLine if one is installed see Removing an adapter on page 46 5 Remove the ServeRA...

Page 114: ...the chassis 12 Remove the four hex standoff screws from the serial connector and the video connector at the rear of the server 13 Lift the system board slightly so that it disengages from the locator...

Page 115: ...D controller if present see Installing the RAID controller on page 61 6 Replace the DIMMs see Installing a memory module on page 54 7 Replace the riser card assemblies and adapters if any were install...

Page 116: ...restore the pre existing firmware from a diskette or CD image v Update the UUID see Updating the UUID on page 26 v Update the DMI SMBIOS see Updating the DMI SMBIOS data on page 26 98 IBM System x3550...

Page 117: ...stored in upgradeable read only memory ROM on the system board are the primary method of testing the major components of the server See Diagnostic programs messages and error codes on page 141 for mor...

Page 118: ...t a time in the order shown restarting the server each time a Microprocessor 2 if present b Microprocessor 1 1 1 3 CMOS write read test failed 1 Reseat the system board battery 2 Clear CMOS See System...

Page 119: ...Reseat the DIMMs 2 Replace the following components one at a time in the order shown a DIMMs b Trained service technician only System board 2 1 1 Secondary DMA register failed Trained service technici...

Page 120: ...creen memory failed Trained service technician only Replace the system board 2 3 3 Screen retrace failed Trained service technician only Replace the system board 2 3 4 Search for video ROM failed Trai...

Page 121: ...er each time a System board battery b Trained service technician only System board 3 2 1 Serial port failed Trained service technician only Replace the system board 3 2 4 Failed comparing CMOS memory...

Page 122: ...a Trained service technician only Microprocessor b PCI X PCI Express riser if present c PCI X PCI Express adapter if present d DIMMs e Hard disk drives f Hard disk drive backplane g Hard disk drive po...

Page 123: ...iguration the memory connector or bank of connectors enabled 2 Replace the following components one at a time in the order shown restarting the server each time a DIMMs b Trained service technician on...

Page 124: ...cian only Remove microprocessor 2 and restart the server v If no beep code occurs microprocessor 2 might have failed replace microprocessor 2 v If the beep code remains remove microprocessor 1 and ins...

Page 125: ...system event log and the system event error log from the Configuration Setup Utility program When you are troubleshooting PCI X PCI Express slots note that the error logs report the PCI X PCI Express...

Page 126: ...mponents are customer replaceable units CRU and which components are field replaceable units FRU v If an action step is preceded by Trained service technician only that step must be performed only by...

Page 127: ...ace the following components one at a time in the order shown restarting the server each time a Microprocessor 1 b Microprocessor 2 if present c System board 151 Real time clock error 1 Reseat the bat...

Page 128: ...em board battery b Failing device if the device is a FRU the device must be replaced by a trained service technician only c Trained service technician only System board 163 Real time clock error time...

Page 129: ...aged 1 Restart the server and enter the administrator password then run the Configuration Setup Utility program select Load Default Settings and save the settings 2 Reseat the battery 3 Clear CMOS See...

Page 130: ...Internal cache L2 error Trained service technician only Reseat the following components one at a time in the order shown restarting the server each time 1 Microprocessor 1 2 Microprocessor 2 if instal...

Page 131: ...g the server each time a Keyboard b Trained service technician only System board 303 Keyboard controller error 1 If you have installed a USB keyboard run the Configuration Setup Utility program and en...

Page 132: ...1602 Remote Supervisory Adapter II SlimLine communication error 1 Run the Configuration Setup Utility program select Load Default Settings and save the settings 2 Reflash or update firmware for the R...

Page 133: ...es 3 Replace the following components one at a time in the order shown restarting the server each time a Hard disk drive b Hard disk drive backplate c Trained service technician only System board 1800...

Page 134: ...backplane or backplate d Trained service technician only System board 2400 Video controller test failure 1 Optional video adapter if installed 2 Trained service technician only System board 2462 Vide...

Page 135: ...e order shown restarting the server each time 1 Microprocessor 1 2 System board 00019502 Microprocessor 2 not functioning Trained service technician only Replace the following components one at a time...

Page 136: ...more memory below1 MB for PCI adapter 1 Run the Configuration Setup Utility program select Load Default Settings and save the settings 2 Remove the PCI adapters and riser cards one at a time until th...

Page 137: ...croprocessor 1 01298002 No update data for microprocessor 2 1 Update the BIOS code again see Recovering the BIOS code on page 156 2 Trained service technician only Replace microprocessor 2 if present...

Page 138: ...replaceable units CRU and which components are field replaceable units FRU v If an action step is preceded by Trained service technician only that step must be performed only by a trained service tec...

Page 139: ...is part of a shared hard disk drive cluster two or more servers sharing external storage devices If it is part of a cluster you can run all diagnostic programs except the ones that test the storage un...

Page 140: ...n panel If it is flashing check the light path diagnostics LEDs see Light path diagnostics on page 136 i Check for the following results v Successful completion of POST see POST on page 99 for more in...

Page 141: ...placeable units CRU and which components are field replaceable units FRU v If an action step is preceded by Trained service technician only that step must be performed only by a trained service techni...

Page 142: ...ed v See Chapter 3 Parts listing Type 7978 and 1913 server on page 29 to determine which components are customer replaceable units CRU and which components are field replaceable units FRU v If an acti...

Page 143: ...ere is adequate cooling airflow Reduced airflow due to a failed fan or an internal or external obstruction can cause the server to overheat and shut down 2 Check the system error log or BMC log see Er...

Page 144: ...e using an external USB hub disconnect the keyboard from the hub and connect it directly to the server 6 Replace the following components one at a time in the order shown restarting the server each ti...

Page 145: ...e the DIMM v If a DIMM was disabled by the user or by POST run the Configuration Setup Utility program and enable the DIMM 3 Run memory diagnostics see Running the diagnostic programs on page 142 4 Ad...

Page 146: ...1 Correct any errors that are indicated by the light path diagnostics LEDs see Light path diagnostics on page 136 2 Make sure that the server supports the microprocessor 3 Trained service technician o...

Page 147: ...and connect it directly to the server 2 Make sure that v The server is turned on If there is no power to the server see Power problems on page 132 v The monitor cables are connected correctly v The mo...

Page 148: ...it is turned on might cause screen discoloration Move the device and the monitor at least 305 mm 12 in apart and turn on the monitor Notes a To prevent diskette drive read write errors make sure that...

Page 149: ...p www ibm com servers eserver serverproven compat us v You followed the installation instructions that came with the device and the device is installed correctly v You have not loosened any other inst...

Page 150: ...start disconnect the server power cords and reseat the operator information panel cables then repeat steps 1a through 1c If the problem remains replace the operator information panel 2 Make sure that...

Page 151: ...ly System board d Trained service technician only Power backplane 3 If the Channel C power LED is lit check components in the following order a Fans 3 and 4 b Trained service technician only System bo...

Page 152: ...nents one at a time in the order shown restarting the server each time a Failing serial device b Serial cable c Remote Supervisor Adapter II SlimLine if one is present d Trained service technician onl...

Page 153: ...t setup is complete Software problems v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved v See Chapter 3 Parts listing Type 7978 and...

Page 154: ...path diagnostics Light path diagnostics is a system of LEDs on various external and internal components of the server When an error occurs LEDs are lit throughout the server By viewing the LEDs in a p...

Page 155: ...RD Note any LEDs that are lit and then close the drawer Look at the system service label on the top of the server which gives an overview of internal components that correspond to the LEDs on the ligh...

Page 156: ...you acknowledge the error but indicate that you will not take immediate action The system error LED flashes while it is in Remind mode and stays in Remind mode until one of the following conditions oc...

Page 157: ...failing microprocessor which is indicated by a lit LED on the system board is installed correctly See Installing a microprocessor on page 87 for information about installing a microprocessor VRM Rese...

Page 158: ...see the documentation that comes with the RAID controller PCI An error has occurred on a PCI bus or on the system board An additional LED will be lit next to a failing PCI slot v Check the LEDs at th...

Page 159: ...er to the server or a problem with the ac power source 1 Check the ac power to the server 2 Make sure that the power cord is connected to a functioning power source 3 Remove one power supply at a time...

Page 160: ...hat a keyboard and mouse are attached to the server If you run the diagnostic programs with no mouse attached to the server you will not be able to navigate between test categories using the Next Cat...

Page 161: ...ing The test could not be run There was no failure of the hardware that was being tested but there might be a hardware failure elsewhere or another problem prevented the test from running for example...

Page 162: ...13 server on page 29 to determine which components are customer replaceable units CRU and which components are field replaceable units FRU v If an action step is preceded by Trained service technician...

Page 163: ...035 287 001 Adapter local RAM test error 1 Update the RAID controller firmware 2 Reseat the RAID controller 3 Replace the RAID controller 035 288 001 Adapter NVSRAM test error 1 Update the RAID contro...

Page 164: ...Cable for the RAID adapter in slot s c Riser card d Trained service technician only System board 035 253 s99 RAID adapter initialization failure 1 Reseat the following components one at a time in the...

Page 165: ...from the server wait 30 seconds reconnect and retry 2 Trained service technician only Replace the system board 165 330 000 Service Processor Failed Update to the latest ROM diagnostic level and retry...

Page 166: ...isor Adapter II SlimLine 166 070 000 System Management Failed Unable to communicate with RSA It may be busy Run the test again 1 Flash the latest levels of the firmware BIOS service processor diagnost...

Page 167: ...ing components one at a time in the order shown restarting the server each time 1 I2C cable between the operator information panel and the system board System board internal connectors on page 10 2 Op...

Page 168: ...he system board 166 260 000 System Management Failed Restart RSA Error After restarting RSA communication was lost Unplug and cold boot to reset RSA 1 Disconnect all the option and power cords from th...

Page 169: ...nect all server and option power cords from the server wait 30 seconds reconnect and retry 2 Reflash or update the firmware for the BMC 3 Operator information panel cable 4 Operator information panel...

Page 170: ...e 1 Enable Ethernet with the Configuration Setup Utility program see Using the Configuration Setup Utility program on page 21 2 Update the Ethernet firmware see Updating the firmware on page 19 3 Trai...

Page 171: ...ed memory test Note n slot number of failing DIMM Replace the following components one at a time in the order shown restarting the server each time 1 DIMM identified by nn 2 Trained service technician...

Page 172: ...xxx 001 Failed fixed disk test 1 Reseat the hard disk drive 2 cables 2 Reseat hard disk drive 2 3 Replace hard disk drive 2 217 xxx 002 Failed fixed disk test 1 Reseat the hard disk drive 3 cables 2...

Page 173: ...U and which components are field replaceable units FRU v If an action step is preceded by Trained service technician only that step must be performed only by a trained service technician Error code De...

Page 174: ...k System x 3 Under Popular links click Software and device drivers 4 Click IBM System x3550 to display the matrix of downloadable files for the server 5 Download the latest BIOS code update 6 Create t...

Page 175: ...tions 9 When prompted as to whether you want to save the current code to a diskette press N 10 When prompted to choose a language select a language from 0 to 7 and press Enter to accept your choice 11...

Page 176: ...rded time Date Time 2002 05 07 15 52 03 DMI Type Source SERVPROC Error Code System Complex Powered Up Error Code Error Data Error Data The following table describes the possible system error log messa...

Page 177: ...light path diagnostics panel is lit or any of the four power channel error LEDs A B C or D on the system board are lit see the entries about power channel error LEDs in Power problems on page 132 See...

Page 178: ...volts v All PCI adapters v USB devices v CD RW DVD drive v Trained service technician only Hard disk drive backplane 2 Reinstall each I O device removed in step 1 one at a time restarting the server e...

Page 179: ...one at a time restarting the server each time to isolate a defective adapter Replace any defective adapter 3 If the error continues trained service technician only replace the system board Power Good...

Page 180: ...he hard disk drive number Reseat hard disk drive n Power supply n removed n the power supply number 1 Reseat power supply n 2 Replace power supply n 3 Replace the power backplane Power supply n fault...

Page 181: ...Trained service technician only If the error continues replace the system board 3 Remove all PCI adapters from the server Trained service technician only If the error continues replace the system boar...

Page 182: ...vice technician only Reseat microprocessor 1 2 Trained service technician only Replace the system board VRD 1 critical under voltage fault 1 Trained service technician only Reseat microprocessor 1 2 T...

Page 183: ...if you are not using a hub with X ports use a crossover cable To determine whether a hub has an X port check the port label If the label contains an X the hub has an X port v Determine whether the hu...

Page 184: ...e minimum configuration requirement is 1 GB two 512 MB DIMMs in DIMM slots 1 and 3 4 Turn on the server If the problem is solved when you remove an adapter from the server but the problem recurs when...

Page 185: ...ou call for service have as much of the following information available as possible v Machine type and model v Microprocessor and hard disk drive upgrades v Failure symptoms Does the server fail the d...

Page 186: ...cabling v Software versions and levels v Diagnostic program type and version level v Configuration option settings v Operating system control file setup 168 IBM System x3550 Type 7978 and 1913 Proble...

Page 187: ...ostic tests that you can perform Most systems operating systems and programs come with documentation that contains troubleshooting procedures and explanations of error messages and error codes If you...

Page 188: ...S and Canada call 1 800 IBM SERV 1 800 426 7378 Hardware service and support You can receive hardware service through your IBM reseller or IBM Services To locate a reseller authorized by IBM to provid...

Page 189: ...DING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF NON INFRINGEMENT MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE Some states do not allow disclaimer of express or implied warranties in certain t...

Page 190: ...t the Red Hat Shadow Man logo and all Red Hat based trademarks and logos are trademarks or registered trademarks of Red Hat Inc in the United States and other countries Other company product or servic...

Page 191: ...ation on IBM product recycling offerings can be found on IBM s Internet site at http www ibm com ibm environment products index shtml Esta unidad debe reciclarse o desecharse de acuerdo con lo estable...

Page 192: ...effects of EEE on the environment and human health due to the potential presence of hazardous substances in EEE For proper collection and treatment contact your local IBM representative Battery return...

Page 193: ...e selon cette norme In accordance with the European Directive 2006 66 EC batteries and accumulators are labeled to indicate that they are to be collected separately and recycled at end of life The lab...

Page 194: ...and 2 this device must accept any interference received including interference that may cause undesired operation Industry Canada Class A emission compliance statement This Class A digital apparatus c...

Page 195: ...onment this product may cause radio interference in which case the user may be required to take adequate measures European Community contact IBM Technical Regulations Pascalstr 100 Stuttgart Germany 7...

Page 196: ...Korean Class A warning statement 178 IBM System x3550 Type 7978 and 1913 Problem Determination and Service Guide...

Page 197: ...19 configuring your server 19 connector Ethernet 9 Ethernet systems management 8 power supply 8 serial 8 USB 6 8 video front 6 rear 8 connectors external 14 internal 10 option on system board 17 rear...

Page 198: ...ve diagnostic tests types of 142 hot swap SATA 48 hard disk drive continued installing 47 48 49 problems 124 removing 48 SAS 48 SCSI See SAS simple swap SATA 48 49 hard disk drive activity LED 6 hard...

Page 199: ...PCI expansion slots 4 pointing device problems 126 POST beep codes 99 error codes 108 error log 107 power backplane removing 84 85 power control button 6 specifications 4 supply 4 power cords 37 power...

Page 200: ...35 software service and support 170 specifications 3 starting Array Configuration Utility 26 statements and notices 2 support web site 169 switches and jumpers 12 system error LED front 6 locator LED...

Page 201: ...viewing the configuration continued ServeRAID Manager 25 W web site publication ordering 169 support 169 support line telephone numbers 170 Index 183...

Page 202: ...184 IBM System x3550 Type 7978 and 1913 Problem Determination and Service Guide...

Page 203: ......

Page 204: ...Part Number 49Y0122 Printed in USA 1P P N 49Y0122...

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