IBM x3550 - System - 7978, Problem Determination And Service Manual

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Diagnostic error codes
The following table describes the error codes that the diagnostic programs might
generate and suggested actions to correct the detected problems.
If the diagnostic programs generate error codes that are not listed in the table,
make sure that the latest levels of BIOS, Remote Supervisor Adapter II SlimLine,
and ServeRAID code are installed.
In the error codes, x can be any numeral or letter. However, if the three-digit
number in the central position of the code is 000, 195, or 197,
do not replace a
CRU or FRU. These numbers appearing in the central position of the code have the
following meanings:
000 The server passed the test. Do not replace a CRU or FRU.
195 The Esc key was pressed to end the test. Do not replace a CRU or FRU.
197 This is a warning error, but it does not indicate a hardware failure; do not
replace a CRU or FRU. Take the action that is indicated in the Action
column but
do not replace a CRU or a FRU . See the description of
Warning in “Diagnostic text messages” on page 143 for more information.
v
Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v
See Chapter 3, “Parts listing, Type 7978 and 1913 server,” on page 29 to determine which components are
customer replaceable units (CRU) and which components are field replaceable units (FRU).
v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
trained service technician.
Error code Description Action
001-250-000 Failed microprocessor board ECC.
1. Check the system-error log and the BMC log for
messages that indicate the cause of the error
(see “Error logs” on page 107).
2. From the diagnostic programs, run Quick Memory
Test All Banks (see “Running the diagnostic
programs” on page 142).
3. From the diagnostic programs, run the ECC test
again (see “Running the diagnostic programs” on
page 142).
4. (Trained service technician only) Replace the
system board.
001-xxx-000 Failed core tests. (Trained service technician only) Replace the system
board.
001-xxx-001 Failed core tests. (Trained service technician only) Replace the system
board.
001-292-000 Failed microprocessor board ECC. Load BIOS code defaults and run the test again.
005-xxx-000 Failed video test.
1. Reseat the optional video adapter, if one is
installed.
2. (Trained service technician only) Replace the
system board.
011-xxx-000 Failed COM1 serial port test.
1. Check the loopback plug that is connected to the
serial port.
2. (Trained service technician only) Replace the
system board.
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IBM System x3550 Type 7978 and 1913: Problem Determination and Service Guide