IBM x3550 - System - 7978, Problem Determination And Service Manual

Page: 137 / 204

v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v
See Chapter 3, “Parts listing, Type 7978 and 1913 server,” on page 29 to determine which components are
customer replaceable units (CRU) and which components are field replaceable units (FRU).
v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
trained service technician.
Error code Description Action
00180800 Unsupported PCI device installed.
1. Run the Configuration/Setup Utility program,
select Load Default Settings , make sure that
installed PCI devices are enabled, and save the
settings.
2. Reseat each installed PCI adapter and riser card.
3. Replace each installed PCI adapter, restarting the
server each time.
4. (Trained service technician only) Replace the
system board.
01298001 No update data for microprocessor 1.
1. Update the BIOS code again (see “Recovering
the BIOS code” on page 156).
2. (Trained service technician only) Replace
microprocessor 1.
01298002 No update data for microprocessor 2.
1. Update the BIOS code again (see “Recovering
the BIOS code” on page 156).
2. (Trained service technician only) Replace
microprocessor 2 (if present).
01298101 Bad update data for microprocessor 1.
1. Update the BIOS code again (see “Recovering
the BIOS code” on page 156).
2. (Trained service technician only) Replace
microprocessor 1.
01298102 Bad update data for microprocessor 2.
1. Update the BIOS code again (see “Recovering
the BIOS code” on page 156).
2. (Trained service technician only) Replace
microprocessor 2 (if present).
I9990301 Hard disk drive boot sector error.
1. Reseat the following components:
a. Hard disk drive
b. Hard disk drive backplane cable or backplate
cables
2. Replace the following components one at a time,
in the order shown, restarting the server each
time:
a. Hard disk drive backplane cable or backplate
cables
b. Hard disk drive
c. Hard disk drive backplane or backplate
d. (Trained service technician only) System
board
I9990305 Operating system not found. Run the Configuration/Setup Utility program to make
sure that a bootable operating system is installed on
one or more devices that are listed in the boot order.
Chapter 5. Diagnostics
119