IBM eserver pSeries 690, Service Manual

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Actions:
1. Reset the service processor, if possible.
2. Check for system firmware updates. Apply the updates if they are available.
A800: This indicates an HMC/service processor initialization failure.
Actions:
1. Check for system firmware updates.
2. Replace the primary I/O book, location: U1.18-P1-H2.
A801: This indicates an HMC wrap failure.
Actions: Replace the primary I/O book, location: U1.18-P1-H2.
A806: This indicates a loss of the surveillance heartbeat between the HMC and the service processor.
Actions:
1. Make sure that the HMC is booted and operational.
2. Check the serial cables that go from the HMC to the primary I/O book, location: U1.18-P1-H2.
If there are no other error codes or indications of a problem, the A806 (loss of surveillance
heartbeat) was a temporary condition and has been resolved; the B1xx4699 code is then an
informational message only. If the problem persists:
1. Run diagnostics on the serial port on the HMC.
2. Replace the primary I/O book, location U1.18-P1-H2.
Values of A009 and A719 of bytes 68 and 69 in the AIX error log entry or the first two bytes of word 13 in
the service processor error log entry are also informational entries:
A009: The system received a power-off request at runtime from the HMC, or the white button on the
operator panel was used to power down the system at runtime.
A719: Primary power failed; the system switched to battery backup power.
The following values of bytes 68 and 69, or the first half of word 13, indicate an internal error
occurred in the capacity upgrade on demand (CUoD) firmware or hardware that was corrected. No
action is required by the customer or service representative.
C101, C103, C104, C109, C10B, C10C, C10D, C10E, C10F, C110, C112, C113, C114, C115,
C116, C117, C118, C11A, C11F, C120, C121, C122, C123, C124, C125, C126, C127, C128, C129,
C12A, C12B, C12C, C12D, C12E, C12F, C130, C131, C132, C133, C134, C135, C136, C138,
C13B, C13C, C140, C141, C142, C143, C144, C145, C146, C147, C149, C14A, C14B, C14C,
C14D, C14E, C14F, C150, C151, C152, C153, C154, C155, C156, C158, C159
C11B: This value indicates that the CUoD capacity card (location code U1.18-P1-H2.2) needs to be
initialized or activated. If the customer is entitled to processor activations, go to step 9 in the
“Capacity Upgrade on Demand (CUoD) VPD Module” on page 918.
If the customer is not entitled to customer activations, do the following:
1. Power down the system. Wait until OK is in the operator panel in the media drawer indicating
that the service processor is in standby.
2. From the service processor main menu, enter code 88484 to access the hidden menu.
3. Press enter again at
″
IBM Authorized Use Only
″
screen.
4. When the CUoD menu appears, the status of
″
Test and Run
″
should be Available .
5. Select option 3 to enter an activation code.
6. Enter the null activation code of 34 zeros: 0000000000000000000000000000000000
7. A success return code should be returned and the Test and Run Status will now be Complete .
8. Now exit out back to the service processor main menu. The system is ready to be powered up.
For all other values of bytes 68 and 69, or the first two bytes of word 13, do the following:
1. Check for system firmware updates. Apply if available.
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Eserver
pSeries 690 Service Guide