8-Digit
Error
Code
or
4-Digit
Checkpoint
What
You
Should
Do
4xxx
xxxx
Service
Processor
Error
Codes
1.
Is
the
system
powered
up?
NO
Go
to
step
below.
YES
Go
to
step
below.
2.
Find
the
error
code
in
the
service
processor
error
log
and
check
the
value
of
word
13.
Go
to
step
below.
3.
Is
the
value
of
word
13
C0xx
xxxx?
NO
Go
to
step
below.
YES
Go
to
4.
Is
the
system
running
Linux?
NO
Go
to
step
below.
YES
Go
to
step
below.
5.
If
the
system
is
not
functional,
go
to
step
below.
If
the
system
is
functional,
do
the
following:
Note:
If
you
have
already
recorded
the
value
of
word
13
in
a
previous
step,
continue
to
answer
the
question
about
the
word
13
in
this
susbstep
below.
Find
the
value
of
word
13
in
the
Linux
system
log
entry.
For
detailed
instructions
on
finding
word
13
in
a
Linux
system
log
entry,
refer
to
the
actions
under
error
code
B1xx
4699
in
this
service
guide.
Is
the
value
of
word
13
C0xx
xxxx?
NO
Go
to
step
below.
YES
Go
to
6.
If
the
system
is
not
functional,
go
to
step
If
the
system
is
functional,
do
the
following:
Examine
the
AIX
error
log
entry.
Find
the
value
of
word
13.
For
detailed
instructions
on
finding
word
13
in
a
AIX
error
log
entry,
refer
to
the
actions
under
error
code
B1xx
4699
in
this
service
guide.
Is
the
value
of
word
13
C0xx
xxxx?
NO
Go
to
step
below.
YES
Go
to
4xxx
xxxx
(Cont.)
Service
Processor
Error
Codes
7.
There
might
be
additional
error
codes
and
information
in
the
service
processor
error
log.
The
system
must
be
powered
off
to
examine
the
contents
of
the
service
processor
error
log.
a.
Is
the
system
still
powered
on?
NO
Go
to
step
below.
YES
Ask
the
customer
if
the
system
can
be
powered
off,
then
go
to
step
b.
Can
the
system
be
powered
off?
NO
Go
to
step
below.
YES
Power
off
the
system,
then
go
to
step
8.
Perform
slow
boot
procedure
as
described
in
9.
Confirm
this
is
the
first
error
code
that
caused
the
failure
as
described
in
10.
Did
you
come
to
this
step
from
step
NO
Go
to
with
the
error
codes
you
already
have
and
follow
the
instructions
in
the
service
processor
error
codes
table.
YES
Go
to
with
the
error
codes
from
step
above
and
follow
the
instructions
in
the
service
processor
error
codes
table.
Chapter
5.
Error
Code
to
FRU
Index
419
Summary of Contents for eserver pSeries 690
Page 1: ...pSeries 690 Service Guide SA38 0589 05 ERserver...
Page 2: ......
Page 3: ...pSeries 690 Service Guide SA38 0589 05 ERserver...
Page 12: ...x Eserver pSeries 690 Service Guide...
Page 14: ...xii Eserver pSeries 690 Service Guide...
Page 228: ...Step 1527 5 Call your next level of support 212 Eserver pSeries 690 Service Guide...
Page 362: ...Step 1545 15 Call for support This ends the procedure 346 Eserver pSeries 690 Service Guide...
Page 381: ...Step 154A 14 Turn off the power Chapter 3 Maintenance Analysis Procedures 365...
Page 430: ...414 Eserver pSeries 690 Service Guide...
Page 798: ...782 Eserver pSeries 690 Service Guide...
Page 923: ...L3 Cache Shorts Test Step 4 Chapter 9 Removal and Replacement Procedures 907...
Page 924: ...L3 Cache Shorts Test Step 5 908 Eserver pSeries 690 Service Guide...
Page 926: ...L3 Cache Shorts Test Step 2 910 Eserver pSeries 690 Service Guide...
Page 928: ...L3 Cache Shorts Test Step 4 912 Eserver pSeries 690 Service Guide...
Page 929: ...L3 Cache Shorts Test Step 5 Chapter 9 Removal and Replacement Procedures 913...
Page 1055: ...7040 Model 681 Media Subsystem 1 2 3 4 5 6 7 8 9 10 Chapter 10 Parts Information 1039...
Page 1057: ...Power and SCSI Cables to the Media Subsystem 1 2 3 5 4 6 Chapter 10 Parts Information 1041...
Page 1061: ...Power Cabling Chapter 10 Parts Information 1045...
Page 1090: ...1074 Eserver pSeries 690 Service Guide...
Page 1094: ...1078 Eserver pSeries 690 Service Guide...
Page 1122: ...1106 Eserver pSeries 690 Service Guide...
Page 1124: ...1108 Eserver pSeries 690 Service Guide...
Page 1132: ...1116 Eserver pSeries 690 Service Guide...
Page 1133: ......
Page 1134: ...Printed in U S A February 2004 SA38 0589 05...