How and when do I purchase additional support?
95
HelpWare support and services
3-incident pack.
The 3-incident pack allows you to
purchase a block of problem resolutions at a discount
from the single incident price. The 3-incident pack
expires one year from the date of purchase.
5-incident pack.
In Australia and New Zealand, the 5-
incident pack allows you to purchase a block of problem
resolutions at a discount from the single-incident price.
The 5-incident help pack expires one year from the date
of purchase.
10-incident pack.
In the United States, Canada,
Australia, and New Zealand, the 10-incident pack allows
you to purchase a block of problem resolutions at a
discount from the single-incident price. The 10-incident
pack expires one year from the date of purchase.
An incident is a request for telephone assistance about
a single question or problem. An incident may involve
multiple conversations or actions which may include
(but are not limited to):
•
your initial request
•
research by IBM
•
a call back from IBM to you.
Requests for assistance on multiple questions or
problems will be considered as multiple incidents.
To order additional support packages.
•
Refer to page 91 for the phone numbers and hours of
operation in your country.
Summary of Contents for 2274
Page 1: ...User Guide...
Page 5: ...Chapter 1 Safety Notices...
Page 6: ...2...
Page 17: ...Chapter 2 Ergonomics...
Page 18: ...14...
Page 22: ...18 Arranging a comfortable and productive work area...
Page 23: ...Chapter 3 Using your IBM PC...
Page 24: ...20...
Page 31: ...Chapter 4 Troubleshooting...
Page 32: ...28...
Page 75: ...Chapter 5 Setup Utility...
Page 76: ...72...
Page 84: ...80 Using the Setup Utility...
Page 85: ...Chapter 6 HelpWare support and services...
Page 86: ...82...
Page 102: ...98 International W arranty Service not available...
Page 103: ...Chapter 7 Adding and removing hardware...
Page 104: ...100...
Page 121: ...Appendix A Warranties and Notices...
Page 122: ...118...
Page 152: ...148...