IBM 2274, User Manual

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International Warranty Service - not available
97
HelpWare support and services
Express Maintenance
Customers in the United States and Canada have
“Express Maintenance” which is a parts exchange
service that allows IBM HelpCenter personnel to
replace selected in-warranty hardware parts and ship
them directly to your door. This means you won’t have
to completely disassemble your computer and take it to
an authorized IBM servicer for repair. Some servicers
function as drop-off points that may send your system
to another location for repair.
When you call for Express Maintenance at 1-919-517-
2800, your credit card information will be requested, but
it will not be billed if you return the defective part to IBM
within 30 days of your receipt of the new part. If the part
is not returned within 30 days, your card will be charged
the full retail price of the part. Credit card information
will not be made available to anyone outside IBM.
International Warranty Service - not available
International Warranty Service (IWS) is an IBM program
that is available on selected IBM Commercial PC
products. IWS allows customers who travel or need to
move products to another country to register the
products with IBM's International Warranty Service
Office (IWSO). Upon registering the product with the
IWSO, IBM will issue a certificate that will be honored
wherever IBM or IBM resellers sell and service IBM
Commercial PC products. The IWS program is not
available for your IBM computer.