IBM 2274, User Manual

Page: 46 / 152

42
Solving hardware problems
All or some keys on the
keyboard do not work 1 Make sure the computer and the monitor are turned
on.
2 Make sure the keyboard cable is securely connected
to the keyboard port (not the mouse port) on the back
of the computer. The keyboard port has a purple label
and this symbol next to it:
.
3 Move your fingers across all of the keys. Make sure
no keys are stuck.
4 If one or more of the Rapid Access Buttons are the
only keys that are not working, you might have these
buttons disabled or not assigned to a function. Use
the help system in the the Rapid Access
Customization Keyboard program to help diagnose
problems with Rapid Access Buttons. To access the
program and start the help system:
a. From the Windows desktop, click Start .
b. Select Settings , and then click Control Panel .
c. Double-click Keyboard (Rapid Access) . The Rapid
Access Keyboard Customization program starts.
d. Click Help .
5 Make sure you are using a program that allows typing.
Some programs do not.
6 Turn off the system, wait 15 seconds, and then turn
on the system again.
If you cannot correct the problem, have the computer
serviced.
If the problem is... Here’s what to do...
If any of these problems continue after taking the actions
listed, run the diagnostics programs that came with your
computer. If you need service, see “HelpWare support and
services” on page 81.