IBM 2274, User Manual

Page: 93 / 152

How and when do I contact the IBM PC HelpCenter?
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HelpWare support and services
Additional support. There are times you may need
additional assistance. You may also require “how to”
help and support as you use your IBM PC. IBM PC
HelpCenter technicians can assist you for a fee. For
more information, see “How and when do I purchase
additional support?” on page 93.
Hardware warranty service. In some cases, the IBM PC
that you purchased may not function as warranted. If
this happens, during the period of your warranty, the
IBM PC HelpCenter will provide warranty service for
IBM factory installed hardware.
Your IBM is subject to the terms of the IBM Statement
of Limited Warranty and IBM Program License
Agreement
which are included with your computer.
Please read these terms carefully.
If your computer needs to be serviced, please provide
the servicer with the IBM “Product Recovery and
Diagnostics CD-ROM”
that came with your computer.
This will help the servicer to complete the required
service.
If your computer is having a problem that is not covered
by the warranty, see “How and when do I purchase
additional support?” on page 93.
Before you call...
The information in the following three steps will provide
the IBM PC HelpCenter technical support
representative with valuable information that will assist
him/her when handling your call. It will also help reduce
the amount of time it takes to diagnose problems and
answer questions.
1 Register your computer with the online IBM
Registration form that came installed on your
computer.
Note
To find your machine and
model type as well as
your serial number, look
on the front lower right
corner of the system unit.
Note
If your call is not covered
by the warranty, you will
be required to provide a
major credit card number
for support.