HPE ProLiant DL388 Gen10 Maintenance And Service Manual Download Page 100

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Troubleshooting

Troubleshooting resources

Troubleshooting resources are available for HPE Gen10 server products in the following documents:

•

Troubleshooting Guide for HPE ProLiant Gen10 servers

provides procedures for resolving common

problems and comprehensive courses of action for fault isolation and identification, issue resolution, and
software maintenance.

•

Error Message Guide for HPE ProLiant Gen10 servers and HPE Synergy

provides a list of error messages

and information to assist with interpreting and resolving error messages.

•

Integrated Management Log Messages and Troubleshooting Guide for HPE ProLiant Gen10 and HPE
Synergy

provides IML messages and associated troubleshooting information to resolve critical and

cautionary IML events.

To access the troubleshooting resources, see the Hewlett Packard Enterprise Information Library (

http://

www.hpe.com/info/gen10-troubleshooting

100

Troubleshooting

Summary of Contents for ProLiant DL388 Gen10

Page 1: ...ed April 2019 Edition 2 Abstract This document is for the person who installs administers and troubleshoots servers and storage systems Hewlett Packard Enterprise assumes you are qualified in the serv...

Page 2: ...tt Packard Enterprise required for possession use or copying Consistent with FAR 12 211 and 12 212 Commercial Computer Software Computer Software Documentation and Technical Data for Commercial Items...

Page 3: ...re parts 19 System battery spare part 19 Server options 19 Drive spare parts 21 Fan spare parts 27 Backplane board spare parts 27 Chassis Intrusion Detection Switch spare part 28 Accelerator and GPU o...

Page 4: ...g and replacing the LFF optical drive 67 Removing and replacing the 8 SFF drive cage 68 Removing and replacing the 8 SFF drive backplane 69 Removing and replacing the 2 SFF front drive cage 70 Removin...

Page 5: ...mponents 107 Front panel LEDs and buttons 109 UID button functionality 113 Front panel LED power fault codes 113 Systems Insight Display LEDs 113 Systems Insight Display combined LED descriptions 114...

Page 6: ...options 154 Cable routing HPE 12G SAS Expander to a controller 155 Cable routing Systems Insight Display 156 Specifications 157 Environmental specifications 157 Mechanical specifications 157 Power su...

Page 7: ...8 2 Access panel spare parts on page 8 3 Tertiary PCI riser cage spare part on page 8 4 Primary and secondary PCI riser cage spare part on page 8 5 Chassis ears spare parts on page 8 6 Fan cage spare...

Page 8: ...e Persistent Memory air intake baffle P00869 001 Access panel spare parts Customer self repair on page 31 mandatory Description Spare part number Access panel SFF model 875052 001 Access panel LFF mod...

Page 9: ...self repair on page 31 mandatory Description Spare part number SFF 2U easy install rail kit 744114 001 LFF 2U easy install rail kit 744115 001 2U cable management arm 744116 001 Miscellaneous blanks k...

Page 10: ...ry riser blank assembly Fan blank Smart Storage Battery latch and PCIe retainer kit spare parts Customer self repair on page 31 mandatory Description Spare part number Fan blank Smart Storage Battery...

Page 11: ...on page 13 81xx processor spare parts on page 14 3 Heatsink spare parts on page 16 4 Power supply spare parts on page 16 5 Controller spare parts on page 17 Smart Array controller spare parts on page...

Page 12: ...846 001 DIMM 32GB PC4 2666V R 2Gx4 850881 001 DIMM 64GB PC4 2666V L 2Gx4 850882 001 DIMM 128GB PC4 2666V L 2Gx4 850883 001 Table 2 2933 MT s DIMMs Description Spare part number DIMM 8GB PC4 2933Y R 1G...

Page 13: ...spare parts Customer self repair on page 31 no Description Spare part number 2 4 GHz Intel Xeon G 5115 processor 878082 001 2 3 GHz Intel Xeon G 5118 processor 875717 001 2 2 GHz Intel Xeon G 5120 pro...

Page 14: ...on page 31 no Description Spare part number 2 0 GHz Intel Xeon G 8153 processor 875728 001 3 6 GHz Intel Xeon G 8156 processor 875732 001 3 0 GHz Intel Xeon G 8158 processor 875733 001 2 1 GHz Intel X...

Page 15: ...Hz Intel Xeon G 5215M processor P11626 001 2 5 GHz Intel Xeon G 5215L processor P11631 001 3 0 GHz Intel Xeon G 5217 processor P11611 001 2 3 GHz Intel Xeon G 5218 processor P11612 001 2 3 GHz Intel X...

Page 16: ...tel Xeon G 8260Y processor P11638 001 2 4 GHz Intel Xeon G 8260L processor P11633 001 2 9 GHz Intel Xeon G 8268 processor P11622 001 2 7 GHz Intel Xeon G 8270 processor P11623 001 2 2 GHz Intel Xeon G...

Page 17: ...omer self repair on page 31 mandatory Description Spare part number HPE Smart Array E208i a SR Gen10 Controller 836259 001 HPE Smart Array P408i a SR Gen10 Controller 836260 001 HPE Smart Array P816i...

Page 18: ...ption Spare part number HPE CN1100R 2P Converged Network Adapter 706801 001 HPE StoreFabric CN1100R T 10Gb Converged Network Adapter 872605 001 HPE StoreFabric CN1200E 10Gb Converged Network Adapter 7...

Page 19: ...Spare part number System board DL380 first generation Intel Xeon Scalable processors only 875073 001 System board DL380 P11781 001 System board DL388 875074 001 System battery spare part Customer self...

Page 20: ...plane board spare parts on page 27 4 Chassis Intrusion Detection Switch spare part on page 28 5 Rear serial port interface spare part on page 28 6 Accelerator and GPU options spare parts on page 28 7...

Page 21: ...TB SATA 7 2K LFF SC HDD 862126 001 2TB SATA 7 2K SFF SC 512e DS HDD 765869 001 3TB SATA 7 2K LFF SC DS HDD 862129 001 3TB SAS 7 2K LFF SC DS HDD 846614 001 4TB SAS 7 2K LFF SC 512e DS HDD 862141 001 4...

Page 22: ...900GB SAS 10K SFF SC HDD 785411 001 1 2TB SAS 10K SFF SC HDD 781578 001 1 2TB SAS 10K SFF SC DS HDD 872737 001 1 8TB SAS 10K SFF SC 512e DS HDD 872738 001 1 8TB SAS 10K SFF SC 512e HDD 791055 001 300...

Page 23: ...SSD P10646 001 1 92TB NVMe x4 RI SFF SCN DS SSD P10653 001 2TB NVMe x4 MU SFF SCN SSD 765066 001 2TB NVMe x4 RI SFF SCN SSD 765069 001 2TB NVMe x4 WI SFF SCN SSD 765062 001 3 2TB NVMe x4 MU SFF SCN DS...

Page 24: ...7047 001 800GB SAS MU LFF LPC DS SSD P06579 001 800GB SAS MU LFF SCC DS SSD P06578 001 800GB SAS MU SFF SC DS SSD P09923 001 800GB SAS MU SFF SC DS SSD P06577 001 800GB SAS MU SFF SC SSD 822786 001 80...

Page 25: ...17053 001 3 84TB SAS RI SFF SC VS DS SSD P10639 001 3 84TB SAS MU SFF SC VS DS SSD P10610 001 3 84TB SAS MU LFF LPC VS DS SSD P10611 001 6 4TB SAS MU SFF SC DS SSD P09926 001 6 4TB SAS MU SFF SC DS SS...

Page 26: ...SATA 6G WI LFF SCC DS SSD 872515 001 800GB SATA WI SFF SC SSD 805389 001 800GB SATA WI LFF SCC SSD 805390 001 960GB SATA MU SFF SC DS SSD P09909 001 960GB SATA RI LFF SCC DS SSD P09846 001 960GB SATA...

Page 27: ...84TB SATA RI SFF RW DS SSD P09850 001 3 84TB SATA MU SFF SC DS SSD P08632 001 3 84TB SATA RI SFF SC DS SSD P08575 001 Fan spare parts Customer self repair on page 31 mandatory Description Spare part...

Page 28: ...HPE NVIDIA Tesla P100 12GB Module 877646 001 HPE NVIDIA Tesla T4 16GB Module P09571 001 HPE NVIDIA Tesla V100 PCIe 16GB Module 876908 001 HPE NVIDIA RTX 6000 GPU P11377 001 HPE Graphics P100 PCIe 16G...

Page 29: ...O UID spare parts Customer self repair on page 31 optional Description Spare part number LFF I O UID 875088 001 HPE Trusted Platform Module 2 0 spare part Customer self repair on page 31 no Descripti...

Page 30: ...kit 875093 001 Expander Host Controller Cable Set 784629 001 MIni SAS to 12G SAS expander cable kit 875094 001 Data cables kit 875095 001 DVD SATA cable 784623 001 Power cables kit 875096 001 Controll...

Page 31: ...Enterprise you must ship the defective part back to Hewlett Packard Enterprise within a defined period of time normally five 5 business days The defective part must be returned with the associated do...

Page 32: ...placer ces pi ces les co ts de d placement et main d uvre du service vous seront factur s Riparazione da parte del cliente Per abbreviare i tempi di riparazione e garantire una maggiore flessibilit ne...

Page 33: ...r die das Customer Self Repair Verfahren optional ist Diese Teile sind auch f r Customer Self Repair ausgelegt Wenn Sie jedoch den Austausch dieser Teile von Hewlett Packard Enterprise vornehmen lass...

Page 34: ...ci n que un proveedor de servicios autorizado realice la sustituci n de estos componentes Dichos componentes se identifican con la palabra No en el cat logo ilustrado de componentes Seg n la disponibi...

Page 35: ...ewenst belt u het Hewlett Packard Enterprise Support Center om via de telefoon ondersteuning van een technicus te ontvangen Hewlett Packard Enterprise vermeldt in de documentatie bij het vervangende C...

Page 36: ...um t cnico o ajude por telefone A Hewlett Packard Enterprise especifica nos materiais fornecidos com a pe a CSR de reposi o se a pe a com defeito deve ser devolvida Hewlett Packard Enterprise Nos caso...

Page 37: ...Customer self repair 37...

Page 38: ...38 Customer self repair...

Page 39: ...Customer self repair 39...

Page 40: ...containers Avoid touching pins leads or circuitry Always be properly grounded when touching a static sensitive component or assembly Symbols on equipment The following symbols might be found on the e...

Page 41: ...e equipment Do not attempt to service any parts of the equipment other than those specified in the following procedure Any other activities may require that you shut down the server and remove the pow...

Page 42: ...that the system power LED is amber Extend the server from the rack WARNING To reduce the risk of personal injury or equipment damage be sure that the rack is adequately stabilized before extending a c...

Page 43: ...face Access the product rear panel Releasing the cable management arm Release the cable management arm and then swing the arm away from the rack Accessing the Systems Insight Display The Systems Insig...

Page 44: ...ing that can lead to thermal damage To remove the component Procedure 1 Power down the server 2 Extend the server from the rack 3 Open or unlock the locking latch slide the access panel to the rear of...

Page 45: ...ck on page 42 4 Remove the access panel Remove the access panel on page 44 5 Remove the air baffle Removing the air baffle on page 52 6 Remove the air baffle diverters 7 Install the air baffle 8 Relea...

Page 46: ...ated with either a component or a blank Procedure 1 Remove the drive blank 2 To replace the blank slide the blank into the bay until it locks into place Removing and replacing drives Removing and repl...

Page 47: ...NVDIMMs to alternative storage CAUTION Before removing and replacing the NVMe SSDs always back up the data on the logical NVDIMMs Failure to back up the data will result in data loss 2 Observe the NVM...

Page 48: ...er Powering down the server on page 41 2 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 3 Do one of the following Extend the server fr...

Page 49: ...anel on page 44 CAUTION Do not operate the server for long periods with the access panel open or removed Operating the server in this manner results in improper airflow and improper cooling that can l...

Page 50: ...allow the power supply or power supply blank to cool before touching it CAUTION To prevent improper cooling and thermal damage do not operate the server unless all bays are populated with either a co...

Page 51: ...panel on page 43 4 Disconnect the cable from the power supply 5 Remove the power supply WARNING To reduce the risk of personal injury from hot surfaces allow the power supply or power supply blank to...

Page 52: ...cess panel baffles expansion slot covers or blanks installed If the server supports hot plug components minimize the amount of time the access panel is open Procedure 1 Power down the server Powering...

Page 53: ...ks installed If the server supports hot plug components minimize the amount of time the access panel is open Procedure 1 Power down the server Powering down the server on page 41 2 Remove all power a...

Page 54: ...or secondary PCIe riser cages CAUTION To prevent improper cooling and thermal damage do not operate the server unless all PCI slots have either an expansion slot cover or an expansion board installed...

Page 55: ...expansion board 7 If any full length expansion boards are installed release the full length expansion board retainer Release the full length expansion board retainer on page 44 8 Remove the PCIe riser...

Page 56: ...7 If any full length expansion boards are installed release the full length expansion board retainer Release the full length expansion board retainer on page 44 8 Remove the PCIe riser cage To replac...

Page 57: ...ge 42 Remove the server from the rack Remove the server from the rack on page 42 4 Remove the access panel Remove the access panel on page 44 5 Remove the PCIe riser blank Primary or secondary Tertiar...

Page 58: ...the access panel Remove the access panel on page 44 5 If any full length expansion boards are installed release the full length expansion board retainer Release the full length expansion board retaine...

Page 59: ...he power supply and some internal circuitry remain active until AC power is removed CAUTION For proper cooling do not operate the server without the access panel baffles expansion slot covers or blank...

Page 60: ...board WARNING To reduce the risk of personal injury electric shock or damage to the equipment remove power from the server by removing the power cord The front panel Power On Standby button does not s...

Page 61: ...Removing and replacing the tertiary PCIe riser cage on page 55 9 Remove the expansion board To replace the component reverse the removal procedure Removing and replacing the fan cage Procedure 1 Power...

Page 62: ...e To replace the component reverse the removal procedure Removing and replacing the FlexibleLOM Procedure 1 Power down the server Powering down the server on page 41 2 Remove all power a Disconnect ea...

Page 63: ...3 Do one of the following Extend the server from the rack Extend the server from the rack on page 42 Remove the server from the rack Remove the server from the rack on page 42 4 Remove the access pane...

Page 64: ...k Extend the server from the rack on page 42 Remove the server from the rack Remove the server from the rack on page 42 4 Remove the access panel Remove the access panel on page 44 5 Remove all hot pl...

Page 65: ...tend the server from the rack Extend the server from the rack on page 42 Remove the server from the rack Remove the server from the rack on page 42 4 Remove the access panel Remove the access panel on...

Page 66: ...cal drive bracket for use with the replacement optical drive 10 Before replacing the component install the optical drive bracket retained from the optical drive you are replacing 66 Removal and replac...

Page 67: ...wing Extend the server from the rack Extend the server from the rack on page 42 Remove the server from the rack Remove the server from the rack on page 42 4 Remove the access panel Remove the access p...

Page 68: ...er 3 Do one of the following Extend the server from the rack Extend the server from the rack on page 42 Remove the server from the rack Remove the server from the rack on page 42 4 Remove the access p...

Page 69: ...following Extend the server from the rack Extend the server from the rack on page 42 Remove the server from the rack Remove the server from the rack on page 42 4 Remove the access panel Remove the ac...

Page 70: ...sconnect each power cord from the server 3 Do one of the following Extend the server from the rack Extend the server from the rack on page 42 Remove the server from the rack Remove the server from the...

Page 71: ...e b Disconnect each power cord from the server 3 Do one of the following Extend the server from the rack Extend the server from the rack on page 42 Remove the server from the rack Remove the server fr...

Page 72: ...nnect each power cord from the server 3 Do one of the following Extend the server from the rack Extend the server from the rack on page 42 Remove the server from the rack Remove the server from the ra...

Page 73: ...following Extend the server from the rack Extend the server from the rack on page 42 Remove the server from the rack Remove the server from the rack on page 42 4 Remove the access panel Remove the ac...

Page 74: ...k on page 42 4 Remove the access panel Remove the access panel on page 44 5 If installed remove all riser cages Primary or secondary PCIe riser cage Removing and replacing the primary or secondary PCI...

Page 75: ...connect each power cord from the server 3 Do one of the following Extend the server from the rack Extend the server from the rack on page 42 Remove the server from the rack Remove the server from the...

Page 76: ...ne of the following Extend the server from the rack Extend the server from the rack on page 42 Remove the server from the rack Remove the server from the rack on page 42 4 Remove the access panel Remo...

Page 77: ...one of the following Extend the server from the rack Extend the server from the rack on page 42 Remove the server from the rack Remove the server from the rack on page 42 4 Remove the access panel Rem...

Page 78: ...and replacing the 3 LFF rear drive backplane Procedure 1 Power down the server Powering down the server on page 41 2 Remove all power a Disconnect each power cord from the power source b Disconnect ea...

Page 79: ...d replacing a rear serial port interface primary secondary Procedure 1 Power down the server Powering down the server on page 41 2 Remove all power a Disconnect each power cord from the power source b...

Page 80: ...wer source b Disconnect each power cord from the server 3 Do one of the following Extend the server from the rack Extend the server from the rack on page 42 Remove the server from the rack Remove the...

Page 81: ...ering down the server on page 41 2 Do one of the following Extend the server from the rack Extend the server from the rack on page 42 Remove the server from the rack Remove the server from the rack on...

Page 82: ...wer a Disconnect each power cord from the power source b Disconnect each power cord from the server 3 Do one of the following Extend the server from the rack Extend the server from the rack on page 42...

Page 83: ...6 Remove the cable protection panel 7 Remove the chassis ear Removal and replacement procedures 83...

Page 84: ...on page 41 2 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 3 Do one of the following Extend the server from the rack Extend the serve...

Page 85: ...either an expansion slot cover or an expansion board installed Procedure 1 Power down the server Powering down the server on page 41 2 Remove all power a Disconnect each power cord from the power sou...

Page 86: ...lement board from the GPU enabled riser cage Primary or secondary riser cage Tertiary riser cage To replace the component reverse the removal procedure Removing and replacing a DIMM To identify the DI...

Page 87: ...IMM To replace the component reverse the removal procedure For DIMM configuration information see the server user guide DIMM processor compatibility The installed processor determines the type of DIMM...

Page 88: ...down the server on page 41 3 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 4 Do one of the following Extend the server from the rack...

Page 89: ...e using standard write commands might not sanitize data in areas not currently user addressable such as bad blocks and overprovisioned areas Purge Overwrite or erase all storage space that might have...

Page 90: ...VDIMM Ns to another server Relocate the NVDIMM Ns to another server Sanitize all NVDIMM Ns on the new server before using them Requirements for relocating NVDIMMs or a set of NVDIMMs when the data doe...

Page 91: ...Ds Do not remove an NVDIMM when any NVDIMM LED in the system is illuminated 7 Remove the NVDIMM N 8 Install a replacement NVDIMM N 9 Install any components removed to access the DIMM slots and the HPE...

Page 92: ...cedure 1 Power down the server Powering down the server on page 41 2 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 3 Do one of the fo...

Page 93: ...ve the server from the rack on page 42 4 Remove the access panel Remove the access panel on page 44 5 Do one of the following Remove the air baffle Removing the air baffle on page 52 Remove the 4 LFF...

Page 94: ...er Powering down the server on page 41 2 Remove all power Disconnect each power cord from the power source Disconnect each power cord from the server 3 Do one of the following Extend the server from t...

Page 95: ...and replacing the primary or secondary PCIe riser cages on page 54 8 If installed remove the tertiary PCIe riser cage Removing and replacing the tertiary PCIe riser cage on page 55 9 Remove the Flexi...

Page 96: ...processor heatsink assembly over on a work surface with the processor facing up e Install the dust cover on each processor socket on the failed system board 16 Loosen the system board thumbscrews 17...

Page 97: ...nly on the socket The heatsink alignment pins are keyed The processor heatsink assembly will only install one way Your heatsink may look different than the one shown c Using a T 30 Torx screwdriver fu...

Page 98: ...page 98 27 For servers that support Scalable Persistent Memory restore the logical NVDIMMs from the last Scalable Persistent Memory backup operation Restoring logical NVDIMMs after system board repla...

Page 99: ...Navigate to the Scalable Persistent Memory Options menu System configuration BIOS Platform Configuration RBSU Memory Options Persistent Memory Options Scalable Persistent Memory Options 3 Set the Fun...

Page 100: ...tenance Error Message Guide for HPE ProLiant Gen10 servers and HPE Synergy provides a list of error messages and information to assist with interpreting and resolving error messages Integrated Managem...

Page 101: ...re Boot that enables the system firmware option card firmware operating systems and software collaborate to enhance platform security UEFI Graphical User Interface GUI An Embedded UEFI Shell that prov...

Page 102: ...rating systems with boot loaders must have an appropriate digital signature to execute during the boot process Operating systems must support Secure Boot and have an EFI boot loader signed with one of...

Page 103: ...After you have selected a mode you must reprovision the server to change the mode that launches when you boot to F10 Intelligent Provisioning prepares the system for installing original licensed vendo...

Page 104: ...formation about specific versions of a supported operating system see the OS Support Matrix on the Hewlett Packard Enterprise website http www hpe com info ossupport HPE Insight Remote Support Hewlett...

Page 105: ...vironment obtain the latest version of HPE SSA through Service Pack for ProLiant before performing configuration procedures Using one of multiple methods you can run HPE SSA before launching the host...

Page 106: ...s overview The HPE InfoSight portal is a secure web interface hosted by HPE that allows you to monitor supported devices through a graphical interface HPE InfoSight for servers Combines the machine le...

Page 107: ...universal media bay 2 Box 2 optional drives 3 Box 3 Drives 1 8 4 Serial label pull tab or optional Systems Insight Display 5 iLO service port 6 USB 3 0 port Universal media bay components Item Descri...

Page 108: ...el components Item Description 1 Drive bays 8 drive LFF model front panel components Item Description 1 Drives optional 2 LFF power switch module 3 Drive bays LFF power switch module components 108 Co...

Page 109: ...tatus 1 Power On Standby button and system power LED Solid green System on Flashing green 1 Hz cycle per sec Performing power on sequence Solid amber System in standby Off No power present 2 Health LE...

Page 110: ...al reboot sequence in progress Off Deactivated When all four LEDs described in this table flash simultaneously a power fault has occurred For more information see Power fault LEDs If the health LED in...

Page 111: ...tton LED Solid blue Activated Flashing blue 1 Hz cycle per sec Remote management or firmware upgrade in progress 4 Hz cycle per sec iLO manual reboot sequence initiated 8 Hz cycle per sec iLO manual r...

Page 112: ...le per sec iLO is rebooting Flashing amber System degraded Flashing red 1 Hz cycle per sec System critical 3 NIC status LED Solid green Link to network Flashing green 1 Hz cycle per sec Network active...

Page 113: ...t Packard Enterprise website Front panel LED power fault codes The following table provides a list of power fault codes and the subsystems that are affected Not all power faults are used by all server...

Page 114: ...CI riser cage Over temp LED Off Normal Amber High system temperature detected Amp Status LED Off AMP modes disabled Solid green AMP mode enabled Solid amber Failover Flashing amber Invalid configurati...

Page 115: ...DIMM in slot X is in a pre failure condition Over temp amber Amber Green The Health Driver has detected a cautionary temperature level Over temp amber Red Amber The server has detected a hardware crit...

Page 116: ...p green Flashing green Waiting for power Power cap green Green Power is available Power cap flashing amber Amber Power is not available IMPORTANT If more than one DIMM slot LED is illuminated further...

Page 117: ...iser slot 6 Rear panel LEDs Item Description Status 1 UID LED Off Deactivated Solid blue Activated Flashing blue System being managed remotely 2 Link LED Off No network link Green Network link 3 Activ...

Page 118: ...em board components Item Description 1 FlexibleLOM connector 2 System maintenance switch 3 Primary PCIe riser connector 4 Front display port USB 2 0 connector Table Continued 118 Component identificat...

Page 119: ...nnector 18 Secondary PCIe riser connector 19 System battery 20 Tertiary PCIe riser connector 21 TPM connector 22 Serial port connector optional Requires a second processor System maintenance switch de...

Page 120: ...the On position and Secure Boot is enabled some configurations cannot be restored For more information see Secure Boot on page 102 DIMM label identification To determine DIMM characteristics see the...

Page 121: ...red ECC UDIMM For more information about product features specifications options configurations and compatibility see the HPE DDR4 SmartMemory QuickSpecs on the Hewlett Packard Enterprise website http...

Page 122: ...out NVDIMMs see the product QuickSpecs on the Hewlett Packard Enterprise website http www hpe com info qs NVDIMM 2D Data Matrix barcode The 2D Data Matrix barcode is on the right side of the NVDIMM la...

Page 123: ...s active backup and restore On Flashing NVDIMM Function LED patterns For the purpose of this table the NVDIMM N LED operates as follows Solid indicates that the LED remains in the on state Flashing in...

Page 124: ...7 The NVDIMM N has an internal error or a firmware update is in progress For more information about an NVDIMM N internal error see the IML Fast flashing Processor heatsink and socket components Item D...

Page 125: ...reen The drive is a member of one or more logical drives Flashing green The drive is rebuilding or performing a RAID migration strip size migration capacity expansion or logical drive extension or is...

Page 126: ...reen The drive is doing one of the following Rebuilding Performing a RAID migration Performing a stripe size migration Performing a capacity expansion Performing a logical drive extension Erasing Flas...

Page 127: ...ntified by a host application Flashing blue The drive firmware is being updated or requires an update 2 uFF drive ejection latch Removes the uFF drive when released 3 Do not remove LED Off OK to remov...

Page 128: ...or performing a RAID migration stripe size migration capacity expansion logical drive extension or is erasing Flashing amber green 1 Hz The drive is a member of one or more logical drives that predic...

Page 129: ...Drive box identification Front boxes Item Description 1 Box 1 2 Box 2 3 Box 3 Item Description 1 Box 1 2 Box 2 3 Box 3 Rear boxes Item Description 1 Box 4 2 Box 5 3 Box 6 Component identification 129...

Page 130: ...ng depends on how the drive backplanes are connected To a controller Embedded controllers use the onboard SATA ports Type a controllers install to the type a smart array connector Type p controllers i...

Page 131: ...ng Smart Array controller When the drive backplane is connected directly to a storage controller then each drive box starts at 1 The following images are examples of common configurations Component id...

Page 132: ...port 1 always connects to port 1 of the controller SAS expander port 2 always connects to port 2 of the controller SAS expander port 3 drive numbers 1 4 SAS expander port 4 drive numbers 5 8 SAS expan...

Page 133: ...e numbers 25 28 Common configuration examples When any stacked 2SFF drive configuration is connected to the SAS expander the drive numbering skips the second number to allow uFF drive bay numbering on...

Page 134: ...Front 2SFF side by side unstacked to SAS expander port 3 Rear 3LFF to SAS expander port 9 Mid 4LFF to SAS expander port 6 Front 12LFF Midplane 4LFF All rear 2SFF 134 Component identification...

Page 135: ...FF drive bay numbering There are two uFF drives in each drive carrier If the drives are connected to a controller The left bay The default bay number of the server The right bay The default bay number...

Page 136: ...he SAS expander then the uFF drives are 1 4 If the drives are connected to port 9 of the SAS expander then the uFF drives are 25 28 Riser components 4 port NVMe Slimline riser Item Description 1 4 x8...

Page 137: ...rs 3 3 5 x8 PCIe slots Three slot with M 2 riser Item Description 1 GPU power cable connector 2 Controller backup power connectors 3 3 M 2 SSD drive connectors1 4 x8 PCIe slot 5 x16 PCIe slot 6 x8 PCI...

Page 138: ...onnector 2 Controller backup power connectors 3 3 x8 PCIe slot 4 x16 PCIe slot 5 x8 PCIe slot Two slot GPU riser Item Description 1 GPU power cable connector 2 Controller backup power connectors 2 3 x...

Page 139: ...tem Description 1 x8 PCIe slot 2 x8 PCIe slot 3 Controller backup power connectors 2 x8 riser tertiary Item Description 1 x8 PCIe slot 2 x8 Slimline NVMe connector 3 Controller backup power connector...

Page 140: ...tery Backup Unit components and LED 1 Battery check button 2 Power LED For more information about the HPE Flex Slot Power Supply with Integrated Battery Backup Unit see the document that ships with th...

Page 141: ...fter releasing the button you may have to wait up to seven seconds before the LED starts flashing 2 Note the number of LED flashes and reference the following table Flashes Battery State RSOC1 0 Batte...

Page 142: ...i p MR Gen10 Controller Components Item Description 1 Internal SAS port 1i 2 Internal SAS port 2i 3 Internal SAS port 3i 4 Internal SAS port 4i 5 Controller backup power cable connector 6 Internal SAS...

Page 143: ...agrams Use the following tables to find cabling information and diagrams For additional cabling configurations see the HPE Information Library http www hpe com info CablingMatrixGen10 Table 3 SAS SATA...

Page 144: ...cables use the following kits and spare part numbers 1 Mini SAS LFF Kit 875090 001 2 12G SAS Expander Kit 875094 001 3 Mini SAS SFF Kit 875089 001 4 SAS 8SFF Kit 784629 001 5 12G SAS Expander to cont...

Page 145: ...e part number From To HPE GPU 6px6p Y Power Cable Kit 873193 001 1 GPU Riser HPE GPU 8px6p Y Power Cable Kit 869805 001 1 GPU Riser HPE GPU 8p Keyed GPU Cable Kit 869820 001 1 GPU Riser HPE GPU 8p Cab...

Page 146: ...Cable routing Front 2SFF drive option for SFF Option 1 System board Option 2 SAS Expander Option 3 not shown A controller Cable routing Front 2SFF drive option for LFF 146 Cabling...

Page 147: ...Option 1 System board Option 2 Controller Option 3 not shown SAS Expander Cabling 147...

Page 148: ...Cable routing Front 2SFF drive options 3 position cable SFF models LFF models Cable routing Front 8SFF drive options 148 Cabling...

Page 149: ...Box 1 to SAS Expander Box 2 to SAS Expander Cabling 149...

Page 150: ...All boxes Cable routing Front 8SFF NVMe SAS premium drive option The backplane shown is in box 3 150 Cabling...

Page 151: ...Cable routing Front 8SFF NVMe drive options Box 1 Box 2 Cabling 151...

Page 152: ...Box 3 Cable routing Front 2SFF NVMe drive option for SFF 152 Cabling...

Page 153: ...Cable routing Front 2SFF NVMe drive option for LFF Cable routing Midplane 4LFF drive option Cabling 153...

Page 154: ...ar 3LFF drive option Cable routing Rear 2SFF drive options Rear 2SFF drive option to a SAS expander both in the primary slot Rear 2SFF drive option in the secondary slot to a SAS Expander in primary s...

Page 155: ...ies to a controller Cable routing HPE 12G SAS Expander to a controller Observe the following Port 1 always connects to port 1 of the controller Port 2 always connects to port 2 of the controller SAS e...

Page 156: ...SAS expander to a p type controller Cable routing Systems Insight Display An SFF model is shown The routing is the same for LFF 156 Cabling...

Page 157: ...mber of options installed For certain approved hardware configurations the supported system inlet temperature range is extended 5 C to 10 C 41 F to 50 F and 35 C to 40 C 95 F to 104 F at sea level wit...

Page 158: ...ble Persistent Memory Power Supply on page 162 HPE 1600W Flex Slot Platinum Hot Plug Low Halogen Power Supply on page 163 For detailed power supply specifications see the QuickSpecs on the Hewlett Pac...

Page 159: ...0 VDC for China only Rated input frequency 50 Hz to 60 Hz Not applicable to 240 VDC Rated input current 9 4 A at 100 VAC 4 5 A at 200 VAC 3 8 A at 240 VDC for China only Maximum rated input power 899...

Page 160: ...t 200 VAC 2 969 at 240 VAC 2 969 at 240 VDC for China only Power supply output Rated steady state power 800 W at 200 VAC to 240 VAC input 800 W at 240 VDC input for China only Maximum peak power 800 W...

Page 161: ...54 W at 72 VDC input Rated input power BTUs per hour 2 983 at 40 VDC input 2 951 at 48 VDC input nominal input 2 912 at 72 VDC input Power supply output Rated steady state power W 800 W at 40 VDC to 7...

Page 162: ...nt of earthing of the DC system The DC system must be earthed elsewhere The DC supply source is to be located within the same premises as the equipment Switching or disconnecting devices must not be i...

Page 163: ...gen Power Supply Specification Value Input requirements Rated input voltage 200 VAC to 240 VAC 240 VDC for China only Rated input frequency 50 Hz to 60 Hz Rated input current 8 7 A at 200 VAC 7 2 A at...

Page 164: ...es through the product interface Review your product documentation to identify the recommended software update method To download product updates Hewlett Packard Enterprise Support Center www hpe com...

Page 165: ...ormation Remote support and Proactive Care information HPE Get Connected www hpe com services getconnected HPE Proactive Care services www hpe com services proactivecare HPE Proactive Care service Sup...

Page 166: ...oHS and REACH see www hpe com info ecodata For Hewlett Packard Enterprise environmental information including company programs product recycling and energy efficiency see www hpe com info environment...

Page 167: ...tery backup GPU graphics processing unit HBA host bus adapter HPE SIM HPE Systems Insight Manager HPE SIM HPE Systems Insight Manager IEC International Electrotechnical Commission iLO Integrated Light...

Page 168: ...tate transfer RSOC relative state of change SAS serial attached SCSI SATA serial ATA SD Secure Digital SFF small form factor SPP Service Pack for ProLiant SSD solid state drive SUV serial USB video TP...

Page 169: ...gestions or comments to Documentation Feedback docsfeedback hpe com When submitting your feedback include the document title part number edition and publication date located on the front cover of the...

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HPE ProLiant DL388 Gen10, Maintenance And Service Manual

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