Sure Start has identified a problem (Manual Recovery Policy Set)
This computer has experienced a problem in locating a valid BIOS image, resulting in a failed startup. HP Sure
Start will normally repair this type of issue; however, on this computer HP Sure Start has been configured to
operate in manual mode key sequence. To proceed with the repair, press and hold the following keys:
<ESC>
+<UP arrow>+<DOWN arrow>
. To avoid the need for this manual recovery step, set the HP Sure Start recovery
policy to automatic. If this error reoccurs, a service event is required to identify the source of the error and
take appropriate corrective action.
NOTE:
The computer will attempt to notify you of this problem through a series of blinking lights. When you
attempt to turn on the computer from an “Off” or “Hibernated” state, lights associated with the
caps lock
and
num lock
keys will both blink eight times followed by a pause, then continue in a repeating pattern.
POST Error Messages and User Actions
Test description
Failure descriptions
Error code
Possible user actions
Product
information
Invalid value
00A
Contact support for assistance.
Startup test
Memory module
200
Attempt to reseat the memory module and then repeat the test.
See
Overview of How to Troubleshoot Problems When a Computer Does
Not Start Up or Boot Properly
for details on troubleshooting issues related
to the memory module.
If the memory module still fails, contact support.
Startup test
Hard Disk 1 SMART
301
Attempt to reseat the hard drive and repeat the test.
The hard disk drive may have failed. Contact support for assistance.
Startup test
Hard Disk 2 SMART
302
The hard drive may have failed. Contact support for assistance.
Startup test
Hard Disk 1 Quick
303
The hard drive may have failed. Contact support for assistance.
Startup test
Hard Disk 2 Quick
304
The hard drive may have failed. Contact support for assistance.
Run-in test
Memory module
200
Attempt to reseat the memory module and then repeat the test.
See
Overview of How to Troubleshoot Problems When a Computer Does
Not Start Up or Boot Properly
for details on troubleshooting issues related
to the memory module.
If the memory module still fails, contact support.
Run-in test
Hard Disk 1 SMART
301
Attempt to reseat the hard drive and repeat the test.
The hard drive may have failed. Contact support for assistance.
Run-in test
Hard Disk 2 SMART
302
The hard drive may have failed. Contact support for assistance.
Run-in test
Hard Disk 1 Quick
303
The hard drive may have failed. Contact support for assistance.
Run-in test
Hard Disk 2 Quick
304
The hard drive may have failed. Contact support for assistance.
Hard Disk Test
Hard Disk 1 SMART
301
Attempt to reseat the hard drive and repeat the test.
The hard drive may have failed. Contact support for assistance.
Hard Disk Test
Hard Disk 2 SMART
302
The hard drive may have failed. Contact support for assistance.
Hard Disk Test
Hard Disk 1 Quick
303
The hard drive may have failed. Contact support for assistance.
Hard Disk Test
Hard Disk 2 Quick
304
The hard drive may have failed. Contact support for assistance.
138 Chapter 7 Troubleshooting guide
