HP 17-P series Maintenance And Service Manual Download Page 1

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HP 17 Notebook

AMD models 17-p000 –17-p199

Maintenance and Service Guide

Summary of Contents for 17-P series

Page 1: ...HP 17 Notebook AMD models 17 p000 17 p199 Maintenance and Service Guide ...

Page 2: ...ubject to change without notice The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein Third Edition February 2016 Second Edition September 2015 First Editi...

Page 3: ...w another hard surface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to contact the skin or a soft surface such as pillows or rugs or clothing during operation The device and the AC adapter comply with the user accessible surface temperature limits defined by the International Standard for Safety of Inf...

Page 4: ...iv Safety warning notice ...

Page 5: ...ponents 17 Mass storage devices 18 Miscellaneous parts 18 4 Removal and replacement procedures preliminary requirements 21 Tools required 21 Service considerations 21 Plastic parts 21 Cables and connectors 21 Drive handling 22 Grounding guidelines 22 Electrostatic discharge damage 22 Packaging and transporting guidelines 23 Workstation guidelines 23 5 Removal and replacement procedures for Custome...

Page 6: ...Windows 10 61 Using Computer Setup 61 Starting Computer Setup 61 Navigating and selecting in Computer Setup 62 Restoring factory settings in Computer Setup 62 Updating the BIOS 63 Determining the BIOS 63 Downloading a BIOS update 63 Changing the boot order using the f9 prompt 64 TPM BIOS settings select products only 65 Using HP Sure Start select products only 65 8 Using Setup Utility BIOS in Wind...

Page 7: ...ition select products only 81 Using HP Recovery media to recover 81 Changing the computer boot order 82 Removing the HP Recovery partition select products only 82 13 Backing up restoring and recovering in Windows 8 1 83 Creating recovery media and backups 83 Creating HP Recovery media select models only 83 Using Windows tools 84 Restore and recovery 84 Recovering using HP Recovery Manager 85 What ...

Page 8: ...viii ...

Page 9: ...spect Ratio 17 3 in 43 9 cm HD WLED SVA BrightView 1366 768 display 6 0 mm typical brightness 220 nits Supports LVDS co layout with eDP1 2 PRS Memory Two SODIMM slots NON customer accessible upgradeable DDR3L 1600 Dual Channel Support DDR3L 16009 Single Channel Support DDR3L 1333 Single Channel Support DDR3L 1600 downgrade to DDR3L 1333 Supports up to 8 GB of system RAM in the following configurat...

Page 10: ...One half size mini card slot for WLAN External media card HP Multi Format Digital Media Card Reader Support SD SDHC SDXC Push Push Insertion Removal Ports HDMI version 1 4 supporting up to 1920 1080 60Hz Hot Plug unplug and auto detect for correct output to wide aspect vs standard aspect video RJ 45 USB 3 0 1 on left side USB 2 0 1 on left side one on right side AC Smart Pin adapter plug 4 5 mm ba...

Page 11: ... nPFC 3 pin RC 4 5mm connector models with UMA graphics only 1 meter power cord Security Security Lock Operating system Preinstalled Windows 10 Windows 8 1 FreeDos 2 0 Serviceability End user replaceable parts AC adapter Battery Optical drive 3 ...

Page 12: ...4 Chapter 1 Product description ...

Page 13: ...2 External component identification 5 ...

Page 14: ...n optional headset microphone This jack does not support optional microphone only devices WARNING To reduce the risk of personal injury adjust the volume before putting on headphones earbuds or a headset For additional safety information refer to the Regulatory Safety and Environmental Notices NOTE When a device is connected to the jack the computer speakers are disabled 4 USB 2 0 port Connects an...

Page 15: ... internal components NOTE The computer fan starts up automatically to cool internal components and prevent overheating It is normal for the internal fan to cycle on and off during routine operation 6 HDMI port Connects an optional video or audio device such as a high definition television any compatible digital or audio component or a high speed High Definition Multimedia Interface HDMI device 7 U...

Page 16: ...antennas Send and receive wireless signals to communicate with wireless local area networks WLANs 3 Webcam light On The webcam is in use 4 Webcam Records video and captures photographs Some products allow you to video conference and chat online using streaming video 5 Internal microphone Records sound The antennas are not visible from the outside of the computer For optimal transmission keep the a...

Page 17: ...zone Reads your finger gestures to move the pointer or activate items on the screen 2 Left TouchPad button Functions like the left button on an external mouse 3 Right TouchPad button Functions like the right button on an external mouse Lights Top 9 ...

Page 18: ... on press the button briefly to initiate Sleep When the computer is in the Sleep state press the button briefly to exit Sleep When the computer is in Hibernation press the button briefly to exit Hibernation CAUTION Pressing and holding down the power button results in the loss of unsaved information If the computer has stopped responding and Windows shutdown procedures are ineffective press and ho...

Page 19: ...ey Opens the Start menu NOTE Pressing the Windows key again will close the Start menu 4 Action keys Execute frequently used system functions NOTE On select products the f5 action key turns the backlight keyboard feature off or on 5 num lock key Alternates between the navigational and numeric functions on the integrated numeric keypad 6 Integrated numeric keypad When num lock is on the keypad can b...

Page 20: ...ents 6 Enable airflow to cool internal components NOTE The computer fan starts up automatically to cool internal components and prevent overheating It is normal for the internal fan to cycle on and off during routine operation 4 Battery release latch Releases the battery 12 Chapter 2 External component identification ...

Page 21: ...TE HP continually improves and changes product parts For complete and current information on supported parts for your computer go to http partsurfer hp com select your country or region and then follow the on screen instructions Computer major components 13 ...

Page 22: ...Item Component Spare part number 1 Display assembly 17 3 in 43 9 cm HD non touch screen 14 Chapter 3 Illustrated parts catalog ...

Page 23: ...Switzerland 809983 BG1 For use in the United Kingdom 809983 031 For use in the United States 809983 001 3 Power button board includes cable 812177 001 4 Touchpad includes bracket 810602 001 5 WLAN module Realtek RTL8188EE 802 11b g n 1x1 Wi Fi Adapter 709848 005 Realtek RTL8723BE 802 11b g n 1x1 Wi Fi BT4 0 Combo Adapter 753077 005 6 Battery board 763710 001 7 USB board includes cable 767120 001 8...

Page 24: ...essors and UMA graphics 764080 001 14 Display Cable 765785 001 15 Speaker kit includes left and right speakers and cable 763717 001 16 Hard drive does not include bracket For hard drive spare part details see Mass storage devices on page 18 17 Battery 4 cell 41 Whr 2 8 Ah Li ion 756743 001 18 Optical drive SATA DVD RW DL SuperMulti includes optical drive hardware kit with optical drive bezel and b...

Page 25: ...06 001 3 Raw display panel 16 9 Ultra Wide Aspect Ratio 17 3 in 43 9 cm includes screw covers 810319 001 4 Display cable HD includes screw covers 765785 001 5 Webcam microphone module with cables 809989 001 6 Antennas includes wireless antenna cables and transceivers includes screw covers 763691 001 7 Display enclosure 809980 001 Display assembly subcomponents 17 ...

Page 26: ...ive SATA DVD RW DL SuperMulti includes optical drive hardware kit with optical drive bezel and bracket 809984 001 Optical drive External DVDRW Drive includes optical drive hardware kit with optical drive bezel and bracket 747080 001 Miscellaneous parts Component Spare part number HP Smart AC adapter 45 W non PFC non slim HP Smart AC adapter for use in all countries and regions except for the Peopl...

Page 27: ...Africa 755530 021 For use in North America 755530 001 For use in Switzerland 755530 111 For use in the United Kingdom and Singapore 755530 031 Rubber Kit includes front and rear feet 763714 001 Screw Kit 765790 001 HDMI to VGA adapter 701943 001 Miscellaneous parts 19 ...

Page 28: ...20 Chapter 3 Illustrated parts catalog ...

Page 29: ... and reassembly can damage plastic parts Use care when handling the plastic parts Apply pressure only at the points designated in the maintenance instructions Cables and connectors CAUTION When servicing the computer be sure that cables are placed in their proper locations during the reassembly process Improper cable placement can damage the computer Cables must be handled with extreme care to avo...

Page 30: ... Electronic components are sensitive to electrostatic discharge ESD Circuitry design and structure determine the degree of sensitivity Networks built into many integrated circuits provide some protection but in many cases ESD contains enough power to alter device parameters or melt silicon junctions A discharge of static electricity from a finger or other conductor can destroy static sensitive dev...

Page 31: ...ers Always be properly grounded when touching a component or assembly Store reusable ESD sensitive parts from assemblies in protective packaging or non conductive foam Use transporters and conveyors made of antistatic belts and roller bushings Be sure that mechanized equipment used for moving materials is wired to ground and that proper materials are selected to avoid static charging When groundin...

Page 32: ...ps on both feet with a minimum of one megohm resistance between the operator and ground To be effective the conductive must be worn in contact with the skin The following grounding equipment is recommended to prevent electrostatic damage Antistatic tape Antistatic smocks aprons and sleeve protectors Conductive bins and other assembly or soldering aids Nonconductive foam Conductive tabletop worksta...

Page 33: ...m select your country or region and then follow the on screen instructions NOTE Please read and follow the procedures described here to access and replace Customer Self Repair parts successfully NOTE Details about your computer including model serial number product key and length of warranty are on the service tag at the bottom of your computer See Bottom on page 12 for details This chapter provid...

Page 34: ... first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer Remove the battery 1 Turn the computer upside down on a flat surface 2 With the battery bay toward you slide the battery lock latch 1 to unlock the battery and then slide the battery release latch 2 to release the battery NOTE The battery release latch automatically returns to its original posi...

Page 35: ...al drive hardware kit with optical drive bezel and bracket 747080 001 Before removing the optical drive follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplug...

Page 36: ...the optical drive 3 Remove the optical drive from the computer NOTE The optical drive bracket is included with the optical drive Reverse this procedure to reassemble and install the optical drive 28 Chapter 5 Removal and replacement procedures for Customer Self Repair parts ...

Page 37: ...hese parts can damage the computer or void the warranty Component replacement procedures NOTE Details about your computer including model serial number product key and length of warranty are on the service tag at the bottom of your computer See Bottom on page 12 for details This chapter provides removal and replacement procedures for Authorized Service Provider only parts There are as many as 83 s...

Page 38: ...xtured island style Keyboard and numeric keypad black for use in the Netherlands 809983 B31 With full size textured island style Keyboard and numeric keypad black for use in the Adriatics 809983 BA1 With full size textured island style Keyboard and numeric keypad black for use in Switzerland 809983 BG1 With full size textured island style Keyboard and numeric keypad black Canada 809983 DB1 With fu...

Page 39: ...2 Remove the ten Phillips screws Component replacement procedures 31 ...

Page 40: ...ay hinge NOTE Some models may have two screws in the optical drive bay 2 4 Turn the computer right side up and carefully remove the top cover NOTE Use a thin non conductive tool to lift the top cover 5 Carefully disconnect the following cables 32 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ...

Page 41: ...er button cable 1 Keyboard cable 2 TouchPad cable 3 Lift the top cover 4 to remove it from the computer Reverse this procedure to install the top cover and base enclosure Component replacement procedures 33 ...

Page 42: ...whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 26 5 Remove the optical drive see...

Page 43: ...3 On the right side disconnect the WLAN cable 3 and carefully remove the cable from the retaining tabs 4 Component replacement procedures 35 ...

Page 44: ... on the left is removed during the base enclosure and top cover removal process Removing the cover is required for the display panel removal NOTE You will remove the power connector after you have removed the system board This procedure is to remove the power connector cover 36 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ...

Page 45: ...ight side base of the display panel Lift the panel up 3 NOTE Support the display panel as you are removing the screws 6 Open the panel cover 1 swivel the display panel hinges 2 on both sides and then tilt up the display panel hinge 3 to release it Component replacement procedures 37 ...

Page 46: ...OTE Use a sharp probe to pop the covers out to avoid scratching the bezel 8 To remove the panel remove the four Phillips screws 1 and any adhesive that secures the display panel to the back cover and lift the display panel 2 carefully 38 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ...

Page 47: ... the display bezel upside down disconnect the webcamera microphone connectors 1 and from the routing channel built into the back cover Carefully release the cable from the channel guides the guides in the display hinge and remove the display panel cable 2 Lift the cable to remove it Component replacement procedures 39 ...

Page 48: ...ver 3 11 If it is necessary to replace the webcamera microphone perform the following Lift the module 1 from the adhesive holding it in place on the display bezel and disconnect the module connector 2 if you have not already done so when removing the display cable 12 If it is necessary to replace the WLAN antenna cable follow these procedures a Position the display back cover face up 40 Chapter 6 ...

Page 49: ...ckets 2 to remove them c Release the wireless antenna transceivers 1 from the display bezel The wireless antenna transceivers are attached to the display bezel with double sided tape d Remove the wireless antenna from the retaining channels 2 and lift the antenna 3 Reverse this procedure to install the display panel Component replacement procedures 41 ...

Page 50: ...em 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 26 5 Remove the optical drive see Optical drive on page 27 6 Remove the base enclosure and top cover see Base enclosure on page 30 Remove the WLAN m...

Page 51: ...y from the slot at an angle 3 NOTE If the WLAN antennas are not connected to the terminals on the WLAN module the protective sleeves must be installed on the antenna connectors as shown in the following illustration Component replacement procedures 43 ...

Page 52: ...he battery see Battery on page 26 5 Remove the optical drive see Optical drive on page 27 6 Remove the top cover from the base enclosure see Base enclosure on page 30 Remove the TouchPad button board 1 Turn the top cover upside down with the front toward you 2 Remove the two broadhead screws 1 that secure the TouchPad button board bracket to the top cover NOTE Some models may have three screws for...

Page 53: ...see Battery on page 26 4 Remove the optical drive see Optical drive on page 27 5 Remove the base enclosure and top cover see Base enclosure on page 30 Remove the battery board 1 Turn the computer with the front edge toward you 2 Remove the two screws 1 3 Lift the battery board 2 to remove it Reverse this procedure to install the battery board Optical drive connector NOTE The optical drive connecto...

Page 54: ...rd from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 26 5 Remove the optical drive see Optical drive on page 27 6 Remove the base enclosure and top cover see Base enclosure on page 30 Remove the optical drive connector board Disconnect the cable from the ZIF connector 1 and then disconnect the optical drive connector 2 from the tabs to...

Page 55: ...the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 26 5 Remove the optical drive see Optical drive on page 27 6 Remove the base enclosure and top cover see Base enclosure on page 30 Remove the USB board and cables 1 Disconnect the USB cable from the ZIF connector 1 2 Remove the Phillips sc...

Page 56: ...onnected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 26 5 Remove the optical drive see Optical drive on page 27 6 Remove the base enclosure and top cover see Base enclosure on page 30 7 Remove the USB connector cable see USB board on page ...

Page 57: ...If it is necessary to disassemble the hard drive Remove the hard drive cable 1 and then remove the hard drive bracket 2 Component replacement procedures 49 ...

Page 58: ...core 20 W Max DDR3L 1600 809985 xx1 AMD A8 7050 2 2 GHz up to 3 0 GHz 2 MB L2 dual core 15 W Max DDR3L 1600 809986 xx1 AMD A6 6310 1 8 GHz up to 2 4 GHz 2 MB L2 quad core 15 W 1600 MHz DDR3L 809987 xx1 AMD E1 6010 1 35 GHz up to 1 MB L2 dual core 10 W Max DDR3L 1333 809988 xx1 Before removing the system board follow these steps 1 Shut down the computer If you are unsure whether the computer is off...

Page 59: ... 6 Remove the top cover from the base enclosure see Base enclosure on page 30 7 Remove the WLAN module see WLAN module on page 42 Remove the system board 1 Remove the following cables if you have not already done so Power connector board cable 1 Display cables 2 and 3 Speaker cable 4 2 Disconnect the following cables if you have not already done so Optical drive cable 1 Hard drive cable 2 USB conn...

Page 60: ...oved during the base enclosure and top cover removal process NOTE You will remove the power connector after you have removed the system board This procedure is to remove the power connector cover if did not remove it when removing the display panel 4 Remove the six Phillips screws 1 52 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ...

Page 61: ...tion turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 26 5 Remove the optical drive see Optical drive on page 27 6 Remove the to...

Page 62: ...er If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 26 5 Remove ...

Page 63: ...e this procedure to install a memory module RTC battery Description Spare part number RTC battery 697917 001 Before removing the RTC battery follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the po...

Page 64: ...nnector cable follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the compute...

Page 65: ... computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 26 5 Remove the optical drive see Optical drive on page 27 6 Remove the top cover from ...

Page 66: ...ements Exhaust air is displaced through the ventilation grill located on the left side of the computer Before removing the heat sink follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from...

Page 67: ... The heat sink may vary by computer model and may have a different number of screws The heat sink is marked with the order the screws should be removed in Follow the order shown NOTE There is thermal paste between the heat sink and the processor Reverse this procedure to install the heat sink Component replacement procedures 59 ...

Page 68: ...r 4 Remove the battery see Battery on page 26 5 Remove the optical drive see Optical drive on page 27 6 Remove the top cover from the base enclosure see Base enclosure on page 30 7 Remove the WLAN module see WLAN module on page 42 8 Remove the system board see System board on page 50 Remove the Power button board and cable 1 Turn the top cover upside down with the back edge toward you 2 Remove the...

Page 69: ... changes in Computer Setup Errors can prevent the computer from operating properly Starting Computer Setup NOTE An external keyboard or mouse connected to a USB port can be used with Computer Setup only if USB legacy support is enabled To start Computer Setup follow these steps Start Computer Setup Computers or tablets with keyboards Turn on or restart the computer and when the HP logo appears pre...

Page 70: ...con in the lower right corner of the screen and then follow the on screen instructions or Select Main select Save Changes and Exit and then press enter Your changes go into effect when the computer restarts Restoring factory settings in Computer Setup NOTE Restoring defaults will not change the hard drive mode To return all settings in Computer Setup to the values that were set at the factory foll...

Page 71: ...ate only when the computer is connected to reliable external power using the AC adapter Do not download or install a BIOS update while the computer is running on battery power docked in an optional docking device or connected to an optional power source During the download and installation follow these instructions Do not disconnect power on the computer by unplugging the power cord from the AC ou...

Page 72: ...e The BIOS installation begins 5 Complete the installation by following the on screen instructions NOTE After a message on the screen reports a successful installation you can delete the downloaded file from your hard drive Changing the boot order using the f9 prompt To dynamically choose a boot device for the current startup sequence follow these steps 1 Access the Boot Device Options menu Comput...

Page 73: ...ss TPM settings in Computer Setup 1 Start Computer Setup See Starting Computer Setup on page 61 2 Select Security select TPM Embedded Security and then follow the on screen instructions Using HP Sure Start select products only Select computer models are configured with HP Sure Start a technology that continuously monitors the computer s BIOS for attacks or corruption If the BIOS becomes corrupted ...

Page 74: ...66 Chapter 7 Computer Setup BIOS TPM and HP Sure Start Windows 10 ...

Page 75: ...the HP website are packaged in compressed files called SoftPaqs Some download packages contain a file named Readme txt which contains information regarding installing and troubleshooting the file Determining the BIOS version To decide whether you need to update Setup Utility BIOS first determine the BIOS version on your computer BIOS version information also known as ROM date and System BIOS can b...

Page 76: ...ompare it to the BIOS version currently installed on your computer If the update is more recent than your BIOS version make a note of the date name or other identifier You may need this information to locate the update later after it has been downloaded to your hard drive b Follow the on screen instructions to download your selection to the hard drive Make a note of the path to the location on you...

Page 77: ...BIOS Computers or tablets with keyboards Turn on or restart the computer quickly press esc Tablets without keyboards Turn on or restart the tablet and then quickly hold down the volume down button or Turn on or restart the tablet and then quickly hold down the Windows button 2 Press or tap f2 The BIOS searches three places for the diagnostic tools in the following order a Connected USB drive NOTE ...

Page 78: ...hen select Run Download any version of UEFI for a specific product 1 Go to http www hp com support and then select your country The HP Support page is displayed 2 Click Drivers Downloads 3 In the text box enter the product name and then click Go or Click Find Now to let HP automatically detect your product 4 Select your computer and then select your operating system 5 In the Diagnostic section fol...

Page 79: ...diagnostic test you want to run and then follow the on screen instructions NOTE If you need to stop a diagnostic test press or tap esc Downloading HP PC Hardware Diagnostics UEFI to a USB device NOTE Instructions for downloading HP PC Hardware Diagnostics UEFI are provided in English only There are two options to download HP PC Hardware Diagnostics to a USB device Option 1 HP PC Diagnostics homepa...

Page 80: ...mputer model and then select your operating system 5 In the Diagnostic section click HP UEFI Support Environment or Click Download and then select Run 72 Chapter 10 Using HP PC Hardware Diagnostics UEFI in Windows 8 1 ...

Page 81: ...perating 5 C to 35 C 41 F to 95 F Nonoperating 20 C to 60 C 4 F to 140 F Relative humidity noncondensing Operating 10 to 90 Nonoperating 5 to 95 Maximum altitude unpressurized Operating 15 m to 3 048 m 50 ft to 10 000 ft Nonoperating 15 m to 12 192 m 50 ft to 40 000 ft NOTE Applicable product safety standards specify thermal limits for plastic surfaces The device operates well within this range of...

Page 82: ...ve diagonal size 43 9 cm 17 3 in Thickness 6 0 mm 0 236 inch Resolution 1600x900 HD WLED Surface treatment BrightView Contrast ratio 500 1 min Brightness 220 nits typical Viewing angle SVA Backlight WLED Companion standard LVDS 74 Chapter 11 Specifications ...

Page 83: ...ATA security ATA security ATA security Seek times typical read including setting Single track 2 ms 2 ms 2 ms Average read write 12 ms 12 ms 12 ms Maximum 22 ms 22 ms 22 ms Logical blocks 1 938 921 461 1 465 149 168 1 048 576 000 Disk rotational speed 5400 rpm 5400 rpm 5400 rpm Operating temperature 5 55 C 1 GB 1 billion bytes when referring to hard drive storage capacity Actual accessible capacity...

Page 84: ...M Center hole diameter 1 5 cm 0 59 in Disc diameter Standard disc 12 cm 4 72 in Mini disc 8 cm 3 15 in Disc thickness 1 2 mm 0 047 in Track pitch 0 74 µm Access time CD DVD Random 175 ms 230 ms Full stroke 285 ms 335 ms Data transfer rate 24X CD ROM 3 600 KB sec 8X DVD ROM 10 800 KB sec 24X CD R 3 600 KB sec 16X CD RW 2 400 KB sec 8X DVD R 10 800 KB sec 4X DVD RW 5 400 KB sec 8X DVD R 10 800 KB se...

Page 85: ... The following methods of creating recovery media and backups are available on select products only Choose the available method according to your computer model Use HP Recovery Manager to create HP Recovery media after you successfully set up the computer This step creates a backup of the HP Recovery partition on the computer The backup can be used to reinstall the original operating system in cas...

Page 86: ... R DVD R DVD R DL or DVD R DL discs Do not use rewritable discs such as CD RW DVD RW double layer DVD RW or BD RE rewritable Blu ray discs they are not compatible with HP Recovery Manager software Or instead you can use a high quality blank USB flash drive If your computer does not include an integrated optical drive with DVD writer capability but you would like to create DVD recovery media you ca...

Page 87: ... the individual application or driver Type recovery in the taskbar search box select HP Recovery Manager select Reinstall drivers and or applications and then follow the on screen instructions If you want to recover the Windows partition to original factory content you can choose the System Recovery option from the HP Recovery partition select products only or use the HP Recovery media For more in...

Page 88: ...does not allow the creation of HP Recovery media or if the HP Recovery media does not work you can obtain recovery media for your system from support See the Worldwide Telephone Numbers booklet included with the computer You can also find contact information from the HP website Go to http www hp com support select your country or region and follow the on screen instructions IMPORTANT HP Recovery M...

Page 89: ...the power button For tablets without keyboards Turn on or restart the tablet and then quickly hold down the volume down button then select f11 or Turn on or restart the tablet and then quickly hold down the Windows button then select f11 2 Select Troubleshoot from the boot options menu 3 Select Recovery Manager and then follow the on screen instructions Using HP Recovery media to recover You can u...

Page 90: ...blet and then quickly hold down the Windows button then select f9 3 Select the optical drive or USB flash drive from which you want to boot 4 Follow the on screen instructions Removing the HP Recovery partition select products only HP Recovery Manager software allows you to remove the HP Recovery partition to free up hard drive space IMPORTANT After you remove the HP Recovery partition you will no...

Page 91: ... of personal information For more information see Using Windows tools on page 84 NOTE If storage is 32 GB or less Microsoft System Restore is disabled by default Creating HP Recovery media select models only IMPORTANT If your computer does not list a Create recovery media option you can obtain recovery media for your system from HP See the Worldwide Telephone Numbers booklet included with the comp...

Page 92: ...overy DVDs HP Recovery Manager will finish burning the current DVD The next time you start HP Recovery Manager you will be prompted to continue To create HP Recovery media 1 From the Start screen type recovery and then select HP Recovery Manager 2 Select Create recovery media and then follow the on screen instructions If you ever need to recover the system see Recovering using HP Recovery Manager ...

Page 93: ...hat you either created or that you obtained from HP or by using the HP Recovery partition select models only If you have not already created recovery media see Creating HP Recovery media select models only on page 83 What you need to know before you get started HP Recovery Manager recovers only software that was installed at the factory For software not provided with this computer you must either ...

Page 94: ...ile the computer boots or press and hold f11 as you press the power button 2 Select Troubleshoot from the boot options menu 3 Select Recovery Manager and then follow the on screen instructions Using HP Recovery media to recover You can use HP Recovery media to recover the original system This method can be used if your system does not have an HP Recovery partition or if the hard drive is not worki...

Page 95: ...g and reinstall Windows In addition you will not be able to perform System Recovery or Minimized Image Recovery from the HP Recovery partition So before you remove the Recovery partition create HP Recovery media see Creating HP Recovery media select models only on page 83 Follow these steps to remove the HP Recovery partition 1 From the Start screen type recovery and then select HP Recovery Manage...

Page 96: ...88 Chapter 13 Backing up restoring and recovering in Windows 8 1 ...

Page 97: ...ng requirements are applicable to all countries and regions The length of the power cord set must be at least 1 5 m 5 0 ft and no more than 2 0 m 6 5 ft All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in the country or region where the power cord set will be used The power cord sets must have a minimum current capacity of 10 A and a nominal voltag...

Page 98: ...aland SANZ 1 Norway NEMKO 1 The People s Republic of China CCC 4 Saudi Arabia SASO 7 Singapore PSB 1 South Africa SABS 1 South Korea KTL 5 Sweden SEMKO 1 Switzerland SEV 1 Taiwan BSMI 6 Thailand TISI 1 The United Kingdom ASTA 1 The United States UL 2 1 The flexible cord must be Type HO5VV F 3 conductor 0 75mm2 conductor size Power cord set fittings appliance coupler and wall plug must bear the cer...

Page 99: ...iguration 4 The flexible cord must be Type RVV 3 conductor 0 75mm2 conductor size Power cord set fittings appliance coupler and wall plug must bear the CCC certification mark 5 The flexible cord must be Type H05VV F 3X0 75mm2 conductor size KTL logo and individual approval number must be on each element Corset approval number and logo must be printed on a flag label 6 The flexible cord must be Typ...

Page 100: ...92 Chapter 14 Power cord set requirements ...

Page 101: ...he battery in general household waste Follow the local laws and regulations in your area for battery disposal HP encourages customers to recycle used electronic hardware HP original print cartridges and rechargeable batteries For more information about recycling programs see the HP Web site at http www hp com recycle 93 ...

Page 102: ...94 Chapter 15 Recycling ...

Page 103: ... 7 connectors service considerations 21 D display assembly illustrated 14 spare part numbers 14 34 display assembly subcomponents illustrated 17 display bezel illustrated 17 34 display cable illustrated 17 34 display enclosure illustrated 17 34 display panel illustrated 17 34 product description 1 removal 34 display panel cable removal 40 spare part number 39 display specifications 74 DVD RW Super...

Page 104: ...22 product description 1 removal 27 spare part number 27 spare part numbers 16 18 27 specifications 76 optical drive connector board removal 45 optical drive eject button identifying 6 optical drive identifying 6 original system recovery 85 P packaging guidelines 23 plastic parts service considerations 21 pointing device 2 ports HDMI 7 product description 2 USB 2 0 6 7 USB 3 0 7 power button board...

Page 105: ...l drive 76 supported discs recovery 84 system board removal 50 spare part number 15 50 spare part numbers 50 system recovery 85 system restore point creating 84 system restore point creating 83 T tools required 21 top cover illustrated 15 TouchPad buttons 9 spare part number 15 TouchPad button board removal 44 spare part number 44 TouchPad zone identifying 9 transporting guidelines 23 U USB 2 0 po...

Page 106: ...98 Index ...

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