2.
Verify that lights are solid.
3.
If shutdown is reproducible, test essential hardware configuration:
a.
If no issue with hardware configuration, reinstall one non essential component at
a time to determine faulty hardware.
b.
If issue persists, replace essential hardware with a confirmed working part, one at
a time. If no boot, replace system board.
Tips and tricks
Intermittent issue is difficult to reproduce and troubleshoot. It is important to record details
on shutdown frequencies, system configuration (3D video application) and operating
conditions.
Blue screen
Symptoms
●
Have power, light activity, fan spinning
●
HP Logo displays briefly
●
Fails to boot into Windows operating
system, displays blue screen, and then
crashes, restarts, or stops responding
Possible causes
Recent changes: conflict of instructions from multiple programs or just added
hardware.
Incompatible hardware and driver.
Poor connection (hard drive, memory).
Hardware malfunctioning due to overheating (GPU, processor).
Defective hardware (memory, hard drive).
Important Notes & Resources
Troubleshooting steps
There are many different ways to troubleshoot a blue screen error. Therefore, you
need to identify working configuration (Windows 7/8/10) and specific symptoms
of the failure in order to narrow down the issue. Refer to
Blue screen (BSOD) error
on page 129
.
Recommended resources
Microsoft knowledge base:
Resolving Blue Screen errors in Windows
HP Troubleshooting Error Messages on a blue screen:
HP Notebook PCs - Troubleshooting Error Messages on a Blue Screen that may
Occur During Startup or Boot
Overview of General Troubleshooting Steps for a blue screen error
1.
Note the blue screen error message and what activity was performed at the time.
2.
Perform a hard reset (
8. Hard reset on page 88
) after disconnecting all external peripherals.
3.
Reset BIOS to default (
9. Soft reset (Default Settings) on page 89
) to prevent booting to another device.
4.
Run HP Hardware Diagnostics (
6. HP Hardware Diagnostics and Tools on page 81
) to isolate major faulty
hardware issues.
Common issues and possible solutions 105
