HP 4200 - LaserJet B/W Laser Printer User Manual Download Page 88

Page: 88 / 142

Troubleshooting the Appliance

Links within this document:

Hardware Problems

Configuration Problems

Printing Problems

Printer Driver Problems

Security Problems

About the Indicator Lights (LEDs)

Links to related documents:

System Messages

Event Log and Messages

Frequently Asked Questions

Diagnostics

Note: Always check the

Event Log

for messages when troubleshooting a problem with the appliance.

Hardware Problems

Num.

Condition

Possible Cause/Solution

The appliance does not
power up.

Bad power cable or AC outlet. Replace cable and/or verify that
the outlet is working properly. If the outlet and cable are good,
contact HP in order to replace the unit.

Summary of Contents for 4200 - LaserJet B/W Laser Printer

Page 1: ...uct Overview Product Specifications Initial Set Up Getting Started Front Panel Hardware Installation Web Interface Network Settings TCP IP Microsoft Networking LPD Printers and Drivers Managing Installing Security Microsoft NT Authentication Administrator Account LPD Front Panel Password Maintenance ...

Page 2: ...Backup Restore Reboot and Upgrade Troubleshooting Diagnostics Page Event Log System Messages Troubleshooting Tips Questions Support Warranty and Regulations ...

Page 3: ...HP Print Server Appliance Documentation for Firmware Version 2 3 x 1999 2002 Hewlett Packard Company ...

Page 4: ...ed documents Technical Specifications Product Introduction Figure 1 The HP Print Server Appliance 4200 The HP Print Server Appliance 4200 is a state of the art device for managing and monitoring printing over a network It is a network device that has been designed to provide a quick and easy way to add print capacity without affecting the general purpose server It has several distinct advantages o...

Page 5: ...neral purpose server When printing takes place at remote offices or other locations distant from the servers the speed of printing can be degraded A appliance installed in a remote office can dramatically increase printing performance by eliminating the need for print requests to travel from the remote office to the central site and back to a remote office printer An additional benefit is that if ...

Page 6: ...remote queue name for the print server might have to be known Many print servers will work without specifying a remote queue name use the default HP PRINT SERVER setting however some require a special string in order to work The LPD remote queue name can be obtained from the print server vendor Product Updates When new firmware or other device specific support information is available for the appl...

Page 7: ...are subject to HP s privacy policy which can be found at http www hp com country us eng privacy htm ...

Page 8: ... Box Security Features Physical Specifications Electrical Specifications Environmental Specifications Safety Certifications Figure 1 The HP Print Server Appliance 4200 Model Number Product Model number HP Print Server Appliance 4200 J4117A System Requirements The computer printing to the appliance must be running TCP IP and have Microsoft Windows 95 98 NT 2000 ME XP or other operating systems runn...

Page 9: ...rland AR8 8120 6807 United Kingdom Singapore ACC 8120 8709 South Africa ACQ 8120 6808 Australia New Zealand ABG 8120 6810 Hong Kong AB5 8120 8709 Supported Clients Clients are networked PCs that submit print jobs to the appliance The appliance can accept print jobs from the following clients Windows 95 Windows 98 Windows NT 4 0 Windows 2000 Windows ME Windows XP Any RFC 1179 compliant LPD client i...

Page 10: ...ain name and password is used users or groups of users can be authorized to print through the appliance without requiring the creation of user accounts and passwords on the appliance For NT Domain networks administrators can easily restrict print administration and services to specific groups or users Valid access levels are Print print pause and delete your own print jobs Manage Documents print p...

Page 11: ...C at 50 60 Hz Power consumption 100 127 VAC 1 0A 200 240 VAC 75A Power connection IEC 320 Environmental Specifications Attribute Specification Relative humidity 80 percent at 40 degrees C 104 degrees F Temperature Operating 5 degrees Celsius C 41 degrees Fahrenheit F to 40 degrees Celsius 104 degrees F Non operating 40 degrees Celsius 38 degrees F to 70 degrees Celsius 158 degrees F Safety Certifi...

Page 12: ...onfiguration Hardware Installation Links to related documents Troubleshooting the Appliance What Ships in the Box The following items ship with appliance If something is missing from the box please contact the HP Dealer or Reseller where the appliance was purchased Figure 1 Contents of the box ...

Page 13: ...he front panel for the first time The IP address can be changed through the web interface if desired 4 Access the web interface 5 Under Network Settings complete the TCP IP Network Settings page 6 Also under Network Settings complete the Microsoft Networking Settings page to identify the WINS server address and the Windows NT domain or workgroup For NT Domain security complete the other fields on ...

Page 14: ...ng components LEDs There are four indicator lights LEDs on the front of the appliance Understanding how the lights function is important for proper operation of the appliance This document describes normal and problem LED status displays LED LED Name Description Power LED ON when power is supplied to the appliance and it is turned on Network Activity LED LIT when there is a connection between the ...

Page 15: ...ain If however the integrity of the appliance or print jobs are compromised print jobs that were not spooled would have to be resent Front Panel Display The LCD display has two rows of 16 characters or spaces It is used to display the status of the appliance and to display configuration information entered at the front panel The following arrow buttons are displayed on the front panel Indicates th...

Page 16: ...me is not entered in the web interface the default name based on the device s MAC address is displayed The second line of the display shows date time IP address and firmware version in a repeating sequence Starting Front Panel Operation There are two front panel operations Configuration and Password Press once to begin front panel operations Press again to go to the Change Configuration function P...

Page 17: ...he front panel The TCP IP page in the web interface can also be used to do the same Configuring the IP address allows the appliance to route print tasks properly If the network does not use Dynamic Host Configuration Protocol DHCP use the front panel of the appliance to manually enter the IP address subnet mask and default gateway To begin configuring the IP address for the appliance press once Th...

Page 18: ... Press After a moment the appliance will resume displaying normal operating messages if the IP address entered is valid Configuring the IP Address Using DHCP In DHCP mode the following is displayed Display Action The will appear in the display Press twice to display this message Press Press After a moment the appliance will resume displaying normal operating messages Use the web interface to furth...

Page 19: ... to perform the desktop rack shelf under printer installation CAUTION For under printer installation the appliance can support printers that weigh up to 60 pounds Do not place heavier printers on the appliance Turn the appliance so it rests on its top 1 The appliance ships with a set of four self adhesive rubber feet on a paper backing sheet Remove each foot from the paper backing Install each foo...

Page 20: ... the appliance in the rack 2 Install the appliance into the rack Use all of the provided screws in both vertical rails of the rack Caution To prevent unstable mounting of the appliance Hewlett Packard recommends using two screws per bracket 3 Now the cables should be connected 4 Cable Connections Use the following steps to connect the cables DB 9 Serial Port supports all APC uninterruptible power ...

Page 21: ...at air flow is not restricted around the back of the unit 4 Connect the other end of the power cable to a power source If a UPS is being used connect the power cable to the UPS 5 Turn on the appliance by pressing the Power button on the front panel 6 For initial installation the IP address for the appliance can now be configured Refer back to the Getting Started procedures or refer directly to inf...

Page 22: ...tscape Navigator 4 01 or greater Microsoft R Internet Explorer 4 0 or greater with update version SP1 Accessing the Web Interface Follow these steps to access the web interface Open the web browser 1 In the Location field Netscape Navigator or Address field Microsoft Internet Explorer enter the IP address of the appliance as displayed on the front panel liquid crystal display LCD for example http ...

Page 23: ...ettings Overview Page The following information is displayed on the Overview page Print Server Appliance Name Name as entered on the Microsoft Networking Settings page under Network Settings IP Address IP address for the appliance as entered on the TCP IP page under Network Settings MAC Address Hardware address for the appliance Serial Number Serial number for the appliance Firmware revision Firmw...

Page 24: ...ed For example 1 1 1999 and 12 25 2001 Time Enter the time in the format hh mm ss The seconds and leading zeroes may be omitted For example 5 35 and 12 00 00 AM PM Use the drop down box to select AM or PM The 24 hour time format is not supported Time Zone Select the appropriate time zone from the drop down box Click to keep the time and date at their previous values or click Apply to set the date ...

Page 25: ...Links to related documents Related System Messages Troubleshooting the Appliance TCP IP Network Settings The TCP IP Network Settings page is accessible under Network Settings on the menu On this page administrators can configure the IP address subnet mask gateway Domain Name Server DNS address DNS Domain Name ...

Page 26: ...ption to manually specify the IP address information for the appliance Each field must be entered manually IP address Enter an IP address without leading zeroes for example 10 1 2 3 Subnet mask Enter a subnet mask for example 255 0 0 0 Default gateway Enter the IP address of the default gateway used to access other networks or subnets This enables the appliance to communicate with devices such as ...

Page 27: ...eric It may also contain dashes for example mycompany com If the network does not have a DNS domain name defaultdomain is entered as the default Check for Print Server Appliance firmware updates during each web login The Overview page can display new information regarding the appliance if this box is checked Configuring the Appliance Using the Web Interface At a workstation access the web browser ...

Page 28: ...nistrator Accounts for the Appliance Windows 2000 and Windows XP Security Integration Links to related documents Troubleshooting the Appliance Related System Messages Microsoft Networking Settings Page The Microsoft Networking Settings page is accessible under Network Settings on the menu On this page administrators can change the appliance name identify the WINS server address identify the Window...

Page 29: ...to print to a appliance located on a different subnet NT domain integration may behave unpredictably if this field is blank Windows NT Domain or Workgroup Specify the Windows NT domain or workgroup this appliance belongs to The appliance will appear under this name in Network Neighborhood Enable NT Domain Authentication Check this box to enable NT domain security for the appliance Uncheck the box ...

Page 30: ...nt for the appliance in the NT domain then enter the domain administrator username and password below Note A WINS server must be specified in the WINS Server Address field on this page NT Domain Administrator Name A valid administrator s name as stored on the NT Domain Controller NT Domain Administrator Password A valid administrator s password as stored on the NT Domain Controller ...

Page 31: ...og on to the domain not to individual servers in the domain Microsoft NT domain security is a feature that allows administrators to easily authorize or restrict print administration and services to specific groups or users by using their existing username and password of the NT domain The NT domain security feature provides the following features Seamless integration for the print client user the ...

Page 32: ...ll not be able to print using the appliance The administrator can turn off NT domain security which would enable users to continue printing although no security will be enforced To disable NT domain security access the Microsoft Networking Settings page and make sure the box for Enable NT Domain Authentication is not checked With NT Domain authentication disabled local administrator accounts must ...

Page 33: ...Security Integration The Print Server Appliance 4200 integrates into domains controlled by Windows 2000 or Windows XP servers in the same manner that an NT 4 0 server does The appliance uses SSO Single Sign on to authenticate itself and users to the domain controller consequently the Windows 2000 or Windows XP server must be configured to support that authentication protocol The appliance also req...

Page 34: ...bove LPD print jobs are visible to Windows clients but Windows users cannot manage pause resume restart or cancel them unless that user has the appropriate administrative rights on the appliance Both UNIX and Windows clients can simultaneously print to the same printer regardless of whether a printer driver has been associated with with printer As a default LPD printing is enabled for all hosts Ad...

Page 35: ...e hosts entered in the Host Names list on this screen If this is selected the fully qualified domain name or IP address of each computer system using LPD must be entered Without the fully qualified name this will not work Host Name or IP Address Enter the hostname or IP address to be added to the Specified Hosts list This field is only active when Enable LPD printing from specified hosts is select...

Page 36: ...D Printing To enable or disable LPD printing follow these steps Log on to the Administrator page of the web interface 1 On the menu under Network Settings click LPD Settings 2 Complete the fields as described above 3 ...

Page 37: ...urity Warning When Adding New Drivers Links to related documents Installing Printers on Clients Related System Messages Troubleshooting the Appliance Printers Option After Printers is selected from the menu in the web interface the Printers page is displayed On this page administrators can view and manage print jobs add printers modify existing printers delete a printer and all of its jobs Printer...

Page 38: ...in the Microsoft Networking Settings page Status Status of the printer Active indicates the printer is available and ready to print if a print job is sent to it Paused the administrator has paused printing for this specific printer Jobs Number of print jobs waiting to be printed on the corresponding printer Printer Properties Displays the Printer Properties General page Use this page to display an...

Page 39: ...gnore any Windows driver selections The following printer drivers are factory installed These drivers and any others that have been added to the appliance can be associated with a printer on the appliance HP LaserJet 4 series printers HP LaserJet 5 series printers HP LaserJet 6 series printers HP LaserJet 4000 series printers HP Color LaserJet 4500 series printers HP LaserJet 5000 series printers ...

Page 40: ...and can contain dashes and periods Network Connection HP JetDirect internal card or single port external box Select this if the printer has an internal HP JetDirect print server card or is connected to an external single port HP JetDirect print server HP JetDirect 3 port external box Some external HP print servers support more than one printer for example the HP JetDirect 500X For these cases choo...

Page 41: ...cause problems with Windows 9x and ME or MS DOS clients Various LPD implementations might also have length restrictions Printer Description optional Description of the printer Hide this printer in Network Neighborhood Select this option to hide this printer s name in Network Neighborhood for clients This does not prevent the printer from being used just from being displayed in Network Neighborhood...

Page 42: ...e Field Names Description Client Printer Driver Displays all printer drivers currently installed on the appliance and highlights the driver currently associated with the specified printer To change the driver for the printer highlight a different driver and click Or add a new driver by clicking on this page ...

Page 43: ...then follow the steps to add the printer driver and associate it with the printer just added Note After the appliance has been configured and drivers have been associated with printers the configuration should be backed up Viewing and Managing Print Jobs Use the Print Jobs page to view the jobs for a selected printer Print Jobs Page Field Names Description File Name Name of the file s or print job...

Page 44: ...is status To manage print jobs for a printer follow these steps Under Print Services on the menu select Printers 1 Find the appropriate printer and click for that same line The Print Jobs page is displayed 2 To delete a print job click on the line for the print job 3 Click refresh to update the page or click to return to the Printers page 4 Printer Properties The following tabs are available at th...

Page 45: ... HP JetDirect print server HP JetDirect 3 port external box Some external HP print servers support more than one printer for example the HP JetDirect 500X For these cases choose which port the printer is connected to Other print server Select this option if the target print server is not an HP JetDirect print server Many print servers will work well with the default selections of Hewlett Packard J...

Page 46: ...ivers Page The Printer Properties Drivers page appears when Printer Properties is selected for a printer and then the Drivers tab at the top of the page is selected The Drivers page displays all printer drivers that are installed on the appliance A different printer driver can be selected in the list of already installed drivers for the specified printer See also Printer Driver Management Printer ...

Page 47: ...to be initialized again But each printer associated with that driver will need to be re associated with the driver in order for the initialized settings to take effect After a printer has been re associated with an initialized driver all driver configuration settings for that printer will need to be reset Printer Properties Drivers Page Field Name Description Printer Name Name of the printer as en...

Page 48: ...ighlight the desired access level and then select the user s and or group s in the NT Groups field NT Groups Shows all of the NT groups on the domain specified in the above field To show users also click After the Type of Access is selected rights can be assigned to a group or user Highlight the group or user and click The user or group will be added to the list shown under Current Assignments wit...

Page 49: ...Printer Drivers Links within this document Printer Driver Management Adding New Drivers to the Appliance Links to related documents System Messages ...

Page 50: ...agement page Drivers can also be deleted on this page Note Drivers for Microsoft Windows NT 4 0 usually work with both Windows 2000 and Windows XP Consequently many vendors will label a driver as Windows 2000 or XP when the driver conforms to the NT 4 0 driver specification Since there is no unique XP driver specification drivers labeled by a printer vendor for XP will always appear as either NT 4...

Page 51: ...rompted to install a driver locally To enable a driver If the driver was disabled by the user click The driver can now be downloaded to a client s PC for point and print If the driver had been disabled by the system due to a failure during driver initialization the user cannot enable this driver until it is successfully initialized A failure might be attributed to file corruption To initialize the...

Page 52: ... to delete enable or disable Note A driver cannot be deleted if it is currently associated with a printer The HP LaserJet 4 printer driver can never be deleted 3 Then click the appropriate button on the right If adding a driver a security warning is displayed Click Yes to continue and then the New Printer Driver Step 1 of 3 page is displayed 4 Adding New Drivers to the Appliance Links within this ...

Page 53: ...vers can be initialized Java Scripting must be enabled in Internet Explorer under Internet Options Security tab Custom Level button Scripting Scripting of Java Applets subheading New Printer Driver Step 1 of 3 New Printer Driver Step 1 of 3 Field Name Description Driver setup information file Type the path for the printer driver or click browse Note An XP 2K or NT driver must be added before a 9x ...

Page 54: ...rinter Driver page Step 2 of 3 New Printer Driver Step 2 of 3 Field Name Description Drivers Highlight the driver to install and click Note An XP 2K or NT driver must be added before a 9x driver can be added ...

Page 55: ...nstall a driver Select additional printer drivers to install Additional printer drivers can be installed for the client OS or any previous version of the OS for example if the client OS is XP drivers for 2K NT or 9x can be installed If the client OS is NT only drivers for 9x can be installed ...

Page 56: ...rs selected are being installed and initialized this screen displays the status of each step The final status indicates the status of the driver for the client OS If initialization fails the driver is displayed on the Driver Management page as disabled This means that driver cannot be downloaded to client PCs for point and print To try initializing the driver again you must add the driver again th...

Page 57: ...tall a 9x driver and the name does not match it is possible that the driver names provided for different operating systems are not the same If this is the case please contact HP support Security Warning When Adding New Drivers In order to add new printer drivers to the appliance either through the Add Printer wizard or through the Driver Management page executable files must be copied through the ...

Page 58: ...Accounts page to change passwords or add account names for local administrator accounts There can be multiple administrator accounts for the appliance but all accounts have the same privileges There must always be at least one local administrator account on the appliance Note The administrator account names and passwords are not related to the front panel password of the appliance which is set and...

Page 59: ...lists all local administrator accounts for the appliance Local accounts are stored on the appliance and are independent from domain accounts There must always be at least one local administrator account on the appliance When an administrator accesses the appliance using a local account an administrator name and password must be supplied for the appliance This username and password are passed over ...

Page 60: ...s Local Accounts page is displayed If the Domain Accounts page is displayed click the Local Accounts tab 2 Click The Add an Administrator page is displayed 3 Complete the fields as described above 4 Click The message Administrator Account Added is displayed 5 Add an Administrator Page Field Names Description Administrator Name Enter the new administrator name must be unique for the appliance The a...

Page 61: ...ccount The password for an existing local administrator account can be changed on the Administrator Properties page Log on to the web interface 1 On the menu under General click Admin Accounts The Admin Accounts Local Accounts page is displayed If the Domain Accounts page is displayed click the Local Accounts tab 2 Click next to the administrator account to change The Administrator Properties page...

Page 62: ...ed click the Local Accounts tab 2 Click next to the administrator account to delete Two confirmation messages are displayed 3 Click The Admin Accounts page will be displayed again 4 Domain Accounts If Domain Authentication is enabled on the Microsoft Networking Settings page domain accounts can be added to the appliance The Domain Accounts page will be displayed automatically when the administrato...

Page 63: ...also click To highlight multiple groups users use the Control or Shift key Current Assignments Lists all groups and or users with administrator rights for the appliance Note If the Domain Controller is not available administrators can use their local account Single Sign On SSO If the administrator is using Internet Explorer and the URL specified for the appliance is within the browser s local intr...

Page 64: ...dministrator uses a browser other than Internet Explorer SSO will not be supported the browser will communicate with the appliance through Basic security and all security information will be passed to the appliance in cleartext The administrator will be prompted with a Basic security password prompt having two fields and can then either choose to use a local administrator account username and pass...

Page 65: ...dministrator can view or change their local intranet settings in the Internet Options page under the Security tab by selecting Local Intranet and clicking on the Sites button In order to have SSO work with IP addresses the proxy must be bypassed for that IP address enter the IP address under Tools Options Connections Proxy Server Advanced Exceptions Also under Security Sites select Include all sit...

Page 66: ...gs and Printer Information Saving the configuration parameters makes it easy to restore those parameters if the appliance must be replaced or if its configuration values are accidentally changed or lost Use the Backup Settings page to save the following configuration parameters administrator account usernames and passwords network settings printer information printer drivers Use the following proc...

Page 67: ...ivers plus any added to the appliance for the Microsoft Point and Print feature 2 Type the full path and file name of the saved configuration in the Configuration File field Or click Browse to locate and select the file 3 Click to begin the restore process or Click to return to the Restore Settings page without restoring the configurations 4 The Restore Configuration Successful window appears Clic...

Page 68: ...ion to this browser session may be lost Any print jobs actively being spooled from client users to the appliance will probably be lost and must be reprinted Any print jobs currently spooled on the appliance will be retained Any print jobs currently being de spooled from the appliance to the printers may be restarted automatically once the appliance is ready to function Follow these steps to restar...

Page 69: ...or click Browse to find the firmware image downloaded in step 2 3 Click Install Upgrade to upload the file to the appliance 4 Restart the appliance immediately by selecting Restart Appliance under General on the menu The restart process takes several minutes During this time ensure that power is not removed from the appliance On the appliance s front panel a series of messages will appear includin...

Page 70: ...tion LPD Configuration Information Printer Information Installed Printer Drivers Information Network Statistics Information General Information on the Configuration Summary Page Parameter Description Model Name HP Print Server Appliance 4200 Model Number Model number of the appliance Current Firmware Revision Current version of firmware running on this appliance Base Factory Firmware Revision Vers...

Page 71: ...T Domain Authentication Status of NT Domain authentication checked is enabled or on NT Domain Membership Status Current status of the appliance s membership in the NT domain Domain Controller Auto Discovery Status of auto discovery checked is enabled or on Specified Domain Controllers List of domain controllers LPD_Configuration_Information Parameter Description LPD Printing Mode Status of LPD pri...

Page 72: ...s may indicate network problems Received Packets Dropped Number of packets dropped since the last reboot because the receive buffer is full Framing Errors Received Number of improperly formatted frames received since the last reboot Transmit Packet Errors Total number of errors that occurred since the last reboot while attempting to transmit Transmit Packet Dropped Number of packets dropped since ...

Page 73: ...e under General It contains information about the appliance to facilitate troubleshooting and maintenance at your site In addition this log helps HP customer support in resolving problems Events are listed on the log Event log filters are used to sort the events displayed Event Log Page To access the Event Log click Event Log on the Main Menu under General in the web interface on the appliance The...

Page 74: ...ents can then be sorted The file can also be opened in a text editor but the results are not as clean Note If Filters are ON is displayed at the top of the log there might be events that are not displayed Before the event log is saved it is recommended to click and check all of the filters Then review the log prior to saving it Deletes all entries from the Event Log A confirmation message is displ...

Page 75: ...ure of a network component ERR Error an error that affects the functions of only one or more users or administrators but not all The majority of users or administrators can still perform their functions INFO Informational an important system event For example a new driver has been added Events that occur more often such as completing a print job are not included Type Groupings of Event Log message...

Page 76: ...e failure of a network component ERR Error an error that affects the functions of only one or more users or administrators but not all The majority of users or administrators can still perform their functions INFO Informational an important system event For example a new driver has been added Events that occur more often such as completing a print job are not included Types at least one must be se...

Page 77: ...ll Update Page Restart Appliance Page Under Network Settings TCP IP Page Microsoft Networking Settings Page LPD Settings Page Under Print Services Printers Page Driver Management Page Under Backup Restore Restore Settings Page Miscellaneous About the Indicator Lights LEDs Links to related documents System Messages Event Log and Messages Frequently Asked Questions ...

Page 78: ... appropriate inf filename extension and retry Invalid Driver Setup Information File filename could not be read or does not contain any printer drivers Please specify another driver setup information file inf The inf file specified might be corrupted or it might not be a driver setup information file Verify that the specified inf file is a printer setup information file and retry If the problem per...

Page 79: ... PC and have a corresponding administrator account on the appliance Verify that the user account being used has these permissions Driver could not be initialized This driver could not be initialized on the print server appliance so it has been disabled for automatic driver download i e Point and Print Clients will have to supply their own driver Try adding this driver again Add the version of this...

Page 80: ...s specified for Windows 2000 XP is actually a driver information file for Windows NT 4 0 The specified driver has been installed but it will appear in your driver list as a Windows NT 4 0 driver This driver may or may not be compatible with Windows 2000 XP HP recommends that you test the driver thoroughly For more information about drivers consult the online manual The driver you specified for Win...

Page 81: ...needs to be initialized using Java Your browser doesn t have Java or has disabled Java To enable Java change your browser s settings If you re using Internet Explorer 6 you probably need to download Java Search the Microsoft web site for Q299672 to learn how to install Microsoft s Java Component Before drivers can be installed Java must be installed and JavaScript enabled in your web browser JavaS...

Page 82: ...eric and can contain the following special characters Retype the administrator name Passwords don t match The password and confirmation do not match Retype the password and confirmation password Make sure the passwords entered in both fields are the same The administrator account name and password changes have been applied Confirmation message Event Log Page Message Explanation Remedy Please selec...

Page 83: ...mware image for example C TEMP UPGRADE HP or click Browse to find the saved firmware image An I O Error occurred while transferring the file The specified filename is not a valid upgrade file Retype the filename and try again The upgrade file has been transferred successfully You will need to restart your print server appliance for the upgrade to take effect Confirmation message Restart Appliance ...

Page 84: ...s and periods are acceptable Retype the DNS Domain Name Use only alphanumeric characters with no spaces Dashes and periods are acceptable Restarting network please wait You network settings have been updated Confirmation message Microsoft Networking Settings Page Message Explanation Remedy Invalid Appliance Name The appliance name must be alphanumeric Dashes are acceptable It can be up to 12 chara...

Page 85: ... signs commas and periods The Printer Description field is optional If completed it can only contain alphanumeric characters spaces dashes underscores _ plus signs commas and periods Invalid Printer Address The printer address must be an IP address or a hostname IP address must be in the format xxx xxx xxx xxx Hostnames must be alphanumeric with no spaces Dashes and periods are acceptable Printer ...

Page 86: ... want to remove the following drivers One or more drivers were selected and was pressed Confirm removal or cancel the operation The HP LaserJet 4 printer driver is essential and cannot be deleted The HP LaserJet 4 printer driver is a default driver and cannot be deleted The following drivers are in use and cannot be deleted To delete these drivers you must either delete the printers that use them ...

Page 87: ... path to the configuration file for example C TEMP CONFIG HP or click Browse to find the saved file The specified file is not a valid print server appliance configuration file Retype the complete path to the configuration file for example C TEMP CONFIG HP or click Browse to find the saved file The configuration file was successfully restored on this appliance Confirmation message after restore ...

Page 88: ...m Messages Event Log and Messages Frequently Asked Questions Diagnostics Note Always check the Event Log for messages when troubleshooting a problem with the appliance Hardware Problems Num Condition Possible Cause Solution 1 The appliance does not power up Bad power cable or AC outlet Replace cable and or verify that the outlet is working properly If the outlet and cable are good contact HP in or...

Page 89: ...can t locate the appliance on the network Make sure the appliance is configured with an IP address a subnet mask and a default gateway Make sure the Network LED is lit The RJ 45 network cables are not connected Securely connect the network cables A network hub has lost AC power Re establish AC power to the hub The appliance is not powered up Power up the appliance on and let it boot up For alterna...

Page 90: ...A WINS server is critical for any environment with more then one network segment If the appliance cannot be pinged the problem is with the TCP IP connectivity The source of this problem could be that the appliance s TCP IP configuration is wrong the PC s TCP IP configuration is wrong or a piece of network equipment between the PC and appliance 2 I can t print a test page from the appliance to a pr...

Page 91: ...rted Location text field supported Driver dropdown the driver can be changed if and only if the driver is an initialized driver otherwise the administrator will be prompted to change the driver through the appliance s web interface so that the driver can be initialized New Driver button the driver can be uploaded to the appliance but will not be associated with this printer until the administrator...

Page 92: ... connect directly with the appliance and avoid your proxy server By default Internet Explorer considers direct connections in the Intranet Zone Consult your Microsoft Internet Explorer documentation to determine other ways to include the appliance in the Intranet Zone If you are using proxy servers in your environment and you want to use the single sign on functionality your web browser will need ...

Page 93: ...ess is assigned you must use a web browser to finish configuring the appliance Printing Problems Num Condition Possible Cause Solution 1 I can t print from a client to the intended printer although I have done so previously The selected printer may be paused Unpause the printer Wait a moment and then resend the print job which should then be printed successfully Go to the Printers Management Page ...

Page 94: ...ecurity verify that the user you are logged in as is a member of the Domain Admins group If you are not using NT Domain security verify that there is an administrator account on the appliance with the same name and password as the user that you are logged in as 4 A printer had to be taken off the network for repair and it was replaced by one having a different IP address Print jobs reach the queue...

Page 95: ...by an incorrectly configured DNS entry for the appliance If DNS is misconfigured it can take 1 2 minutes for the appliance to respond to a request The appliance requires entries in both the DNS server s forward and reverse lookup tables You can verify the appliance s DNS configuration from a Windows NT or Windows 2K system command prompt by running the following commands nslookup applianceName app...

Page 96: ...o install drivers onto the appliance a user must be logged onto their PC with a user account that has permission to install software on that PC and have a corresponding administrator account on the appliance If NT domain authentication is enabled on the Microsoft Networking Settings page administrator accounts on the appliance can be set up on the Domain Account page in the appliance s web interfa...

Page 97: ...nt name with a 2K driver If you are trying to install a 9x driver and the name does not match it is possible that the driver names provided for different operating systems are not the same If this is the case please contact HP support About the Indicator Lights LEDs There are four indicator lights LEDs on the front of the appliance LED Normal Conditions LED LED Name Description Power LED ON when p...

Page 98: ... Verify and replace cord Network LED never blinks Network connection is bad Verify network cable connections replace cable Alert LED remains lit after bootup is completed Critical failure is detected Note the message on LCD front panel Power cycle the unit If the problem persists contact HP ...

Page 99: ...ted for a password when I use a web browser to access the PSA even though the PSA is a member of a domain 4 Can I use a hyphen in the appliance name 5 Can the appliance integrate into a Windows 2000 environment 6 Can the appliance be configured via TELNET 7 Is the appliance compatible with non HP print servers 8 Printing Is there a maximum size print job I can send to the appliance 1 How does the ...

Page 100: ...m trying to install and initialize a driver I keep getting a message about Java having to be turned on How do I do this 2 I am going to upgrade to firmware version 2 3 xx Will the printer drivers have to be initialized again 3 I am trying to add a printer driver to the appliance but I keep getting an unauthorized to perform this action error message 4 I added a Windows 2000 driver to the appliance...

Page 101: ...zed driver otherwise the administrator will be prompted to change the driver through the appliance s web interface so that the driver can be initialized New Driver button the driver can be uploaded to the appliance but will not be associated with this printer until the administrator uses the appliance s web interface to change the driver so that it can be initialized Separator Page button not supp...

Page 102: ...rnet Explorer documentation to determine other ways to include the appliance in the Intranet Zone If you are using proxy servers in your environment and you want to use the single sign on functionality your web browser will need to be set up to bypass the proxy server for the appliance s host name if it includes periods and IP address An administrator can view or change their local intranet settin...

Page 103: ...lient It involves two steps The first step is installing a shared driver on a network print server or print server appliance The second step is pointing to the print server or appliance from a network client for driver installation on the client This process is also sometimes described as a network installation of a printer driver 3 Can the appliance accept print jobs from UNIX clients Print jobs ...

Page 104: ...and the second verifies that there is a DNS entry for the appliance s IP address If you get a negative response from either of these commands you need to correct your DNS configuration If you do not receive a negative response please contact HP support 10 Jobs are getting stuck on the appliance for one of my printers The appliance uses LPD to send print jobs to its printers If the print server con...

Page 105: ...eb interface under Admin Accounts If NT domain authentication is not enabled the user must set up a local administrator account on the appliance with a name and password that matches their NT user account 4 I added a Windows 2000 driver to the appliance but it did not show up in the driver list Drivers for Microsoft Windows NT 4 0 usually work with both Windows 2000 and Windows XP Consequently man...

Page 106: ...ssary to enable UPS support other than simply connecting the DB 9 cable 2 What happens if the appliance experiences an unplanned power interruption After a power outage the appliance will automatically recover and rebuild its settings as necessary To reduce the chance of data loss the appliance can be connected to a UPS See the questions regarding UPS below Print jobs that were printing and print ...

Page 107: ...e date of purchase for a period of NINETY 90 DAYS due to defects in material and workmanship when properly installed and used If HP receives notice of such defects during the NINETY 90 day period HP will replace software that does not execute its programming instructions due to such defects 2 You are responsible for restoring any configuration or data In no event will HP or its affiliates subcontr...

Page 108: ...LIERS BE LIABLE FOR LOSS OF DATA OR FOR DIRECT SPECIAL INCIDENTAL CONSEQUENTIAL INCLUDING LOST PROFIT OR DATA OR OTHER DAMAGE WHETHER BASED IN CONTRACT TORT OR OTHERWISE Some countries states or provinces do not allow the exclusion or limitation of incidental or consequential damages so the above limitation or exclusion may not apply to you 10 THE WARRANTY TERMS CONTAINED IN THIS STATEMENT EXCEPT ...

Page 109: ...hen attached to an Ethernet IEEE 802 3 802 3u or Token Ring IEEE 802 5 network European Community This is a class A product In a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures Electromagnetic Emissions FCC part 15 Class A U S A ICES 003 Canada CISPR 22 EN55022 Class A AS NZS 3548 Australia New Zealand Note For EU comp...

Page 110: ...00 4 3 1995 EN 61000 4 3 1996 IEC 61000 4 4 1995 EN 61000 4 4 1995 IEC 61000 4 5 1995 EN 61000 4 5 1995 IEC 61000 4 6 1996 EN 61000 4 6 1996 IEC 61000 4 8 1993 EN 61000 4 8 1993 IEC 61000 4 11 1994 EN 61000 4 11 1994 EN61000 3 2 1995 EN61000 3 3 1995 FCC Title 47 CFR Part 15 Class A Supplementary Information The product herewith complies with the requirements of the Low Voltage Directive 73 23 EEC...

Page 111: ...ompany HP UX Release 10 20 and later and HP UX Release 11 00 and later in both 32 and 64 bit configurations on all HP 9000 computers are Open Group UNIX 95 branded products Solaris is a product of Sun Microsystems Other product names are U S trademarks or registered trademarks of their respective owners Software Licenses This product includes software licensed under the GNU General Public License ...

Page 112: ...f Stichting Mathematisch Centrum or CWI or Corporation for National Research Initiatives or CNRI not be used in advertising or publicity pertaining to distribution of the software without specific written prior permission While CWI is the initial source for this software a modified version is made available by the Corporation for National Research Initiatives CNRI at the Internet address ftp ftp p...

Page 113: ...als provided with the distribution 2 All advertising materials mentioning features or use of this software must display the following acknowledgment This product includes software developed by the Apache Group for use in the Apache HTTP server project http www apache org 3 The names Apache Server and Apache Group must not be used to endorse or promote products derived from this software without pr...

Page 114: ...NCLUDING NEGLIGENCE OR OTHERWISE ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE GNU GENERAL PUBLIC LICENSE Version 2 June 1991 Copyright c 1989 1991 Free Software Foundation Inc 59 Temple Place Suite 330 Boston MA 02111 1307 USA Everyone is permitted to copy and distribute verbatim copies of this license document but changing it is not allowed ...

Page 115: ...it either verbatim or with modifications and or translated into another language Hereinafter translation is included without limitation in the term modification Each licensee is addressed as you Activities other than copying distribution and modification are not covered by this License they are outside its scope The act of running the Program is not restricted and the output from the Program is co...

Page 116: ... customarily used for software interchange or c Accompany it with the information you received as to the offer to distribute corresponding source code This alternative is allowed only for noncommercial distribution and only if you received the program in object code or executable form with such an offer in accord with Subsection b above The source code for a work means the preferred form of the wo...

Page 117: ...onsequence of the rest of this License 7 If the distribution and or use of the Program is restricted in certain countries either by patents or by copyrighted interfaces the original copyright holder who places the Program under this License may add an explicit geographical distribution limitation excluding those countries so that distribution is permitted only in or among countries not thus exclud...

Page 118: ...am is free software you can redistribute it and or modify it under the terms of the GNU General Public License as published by the Free Software Foundation either version 2 of the License or at your option any later version This program is distributed in the hope that it will be useful but WITHOUT ANY WARRANTY without even the implied warranty of MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE...

Page 119: ... it if you want it that you can change the software or use pieces of it in new free programs and that you know you can do these things To protect your rights we need to make restrictions that forbid anyone to deny you these rights or to ask you to surrender the rights These restrictions translate to certain responsibilities for you if you distribute copies of the library or if you modify it For ex...

Page 120: ...nditions for copying distribution and modification follow Pay close attention to the difference between a work based on the library and a work that uses the library The former contains code derived from the library while the latter only works together with the library Note that it is possible for a library to be covered by the ordinary General Public License rather than by this special one GNU LIB...

Page 121: ...d function or table used by this function must be optional if the application does not supply it the square root function must still compute square roots These requirements apply to the modified work as a whole If identifiable sections of that work are not derived from the Library and can be reasonably considered independent and separate works in themselves then this License and its terms do not a...

Page 122: ...r it is legally a derivative work Executables containing this object code plus portions of the Library will still fall under Section 6 Otherwise if the work is a derivative of the Library you may distribute the object code for the work under the terms of Section 6 Any executables containing that work also fall under Section 6 whether or not they are linked directly with the Library itself 5 As an ...

Page 123: ...cense will not have their licenses terminated so long as such parties remain in full compliance 8 You are not required to accept this License since you have not signed it However nothing else grants you permission to modify or distribute the Library or its derivative works These actions are prohibited by law if you do not accept this License Therefore by modifying or distributing the Library or an...

Page 124: ...ermission For software which is copyrighted by the Free Software Foundation write to the Free Software Foundation we sometimes make exceptions for this Our decision will be guided by the two goals of preserving the free status of all derivatives of our free software and of promoting the sharing and reuse of software generally NO WARRANTY 14 BECAUSE THE LIBRARY IS LICENSED FREE OF CHARGE THERE IS N...

Page 125: ...hout even the implied warranty of MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE See the GNU Library General Public License for more details You should have received a copy of the GNU Library General Public License along with this library if not write to the Free Foundation Inc 59 Temple Place Suite 330 Boston MA 02111 1307 USA Also add information on how to contact you by electronic and pape...

Page 126: ... restore the operating system from a safe copy If configuration data e g networking printer and driver settings is no longer resident on the appliance use a backup to restore the settings Running on UPS battery due to power failure 105 Level Informational Category Administrative Description A power failure occured and the appliance began relying on the Uninterruptable Power Supply UPS battery for ...

Page 127: ...istrative Description The domain controller experienced one of the following conditions network problems cable malfunction hub or router problems not on the network the IP address or hostname specified is not a domain controller power is disconnected or interrupted Action Check the Domain Membership Status field on the Microsoft Networking Settings page to verify that the appliance can communicate...

Page 128: ...he problem persists try specifying the list of Domain Controllers using IP addresses instead of NetBIOS or DNS names Authentication failed user authentication via Microsoft networking was unsuccessful 203 Level Error Category Security Description The user attempted to access the appliance via NT native tools but the request was denied because either the user identity was not confirmed or the user ...

Page 129: ...s page and try again A properly configured WINS server is essential for the proper operation of the appliance If the appliance cannot reach the WINS server users on other subnets on the other side of a router will not be able to see the appliance in Network Neighborhood If the DNS server WINS server or Domain Controller is not on the same subnet as the appliance ensure that the TCP IP configuratio...

Page 130: ...e and delete your own print jobs Manage Documents pause and delete other user s print jobs Full Control print pause and delete other user s print jobs delete printers and change security settings No Access Special Access for some Windows 2000 permissions that do not map directly to the above four permission levels Action One or more of the following actions may apply Grant the user Manage Document...

Page 131: ...vers and printers have valid DNS entries Failure to resolve DNS names can cause the appliance to not function properly For example if the appliance cannot resolve the Domain Controller s name to an IP address it cannot authenticate users You should verify that the domain controllers WINS servers and printers all have valid DNS entries A valid DNS entry requires an entry in both the forward and rev...

Page 132: ... appliance to connect to the LPD port port 515 HP networked printers only allow 8 simultaneous LPD connections and refuse connection number 9 HP printers with many separate sources for LPD print jobs may generate this error Action Verify that the IP address for the printer on the Printer Properties page is for a printer not some other device Some older HP Jetdirect print server firmware the networ...

Page 133: ...ature in the web interface under General Deleted printer driver 405 Level Informational Category Administrative Description The printer driver was deleted successfully on the Driver Management page in the web interface Cleared log file 406 Level Informational Category Administrative Description The event log file has been cleared successfully on the Event Log page in the web interface under Genera...

Page 134: ...n The administrator account was deleted from the appliance successfully using the Delete Administrator feature in the web interface Changed WINS server address 411 Level Informational Category Administrative Description The WINS server address has been successfully changed on the Microsoft Networking Settings page in the web interface Changed Windows domain or workgroup name 412 Level Informationa...

Page 135: ... Level Informational Category Administrative Description LPD printing has been enabled for all hosts on the LPD Settings page Enabled LPD printing for specified hosts 417 Level Informational Category Administrative Description LPD printing has been enabled for selected hosts on the LPD Settings page Disabled LPD printing for all hosts 418 Level Informational Category Administrative Description LPD...

Page 136: ...e a WINS server configured and that the WINS server has an entry for the Primary Domain Controller Use the MS Server Manager to create the account and avoid using the Microsoft Networking page Failed to join NT domain 421 Level Informational Category Administrative Description NT Domain Authentication will not work Action Verify that the WINS server configuration on the appliance is correct as ent...

Page 137: ...Description The time was changed successfully on the Date Time page in the Web interface ...

Page 138: ...on It is easier to troubleshoot settings on one client computer than on many Installing Printers on Microsoft Clients the Microsoft Point and Print feature Use one of the following procedures to install printers on each client computer this feature is only supported on an x86 PC running Microsoft Windows 9x ME NT 2K or XP Check the following The appliance is installed on the network and properly c...

Page 139: ...ly be managed at an administrator level so changes to that driver such as enabling duplex or changing the driver itself will be reflected on all Windows NT 2K and XP clients using that printer only one driver can be associated with a given printer In order to bypass this functionality clients can install a local printer that uses a local port to print through the appliance Note This requires the c...

Page 140: ...n click Next 9 On the screen asking for a printer name enter your printer name and click Next 10 On the screen referring to printer sharing select Not Shared and click Next 11 Click Finish 12 Configuring Printing for UNIX Clients The following topics are discussed in the section configuring print queues for BSD like systems configuring print queues using SAM HP UX systems printing a test file A pr...

Page 141: ...the following entries As the root user enter cd var spool lpd mkdir printername chown root printername chgrp lp printername chmod 755 printername where printername is the name of the printer on the local computer 2 Configuring Print Queues Using SAM HP UX Systems On HP UX systems the SAM utility can be used to configure remote print queues for printing Before the SAM program is executed select an ...

Page 142: ...e or on a BSD like system lpr Pprintername file_name where printername is the name of the printer as added to the appliance and file_name is the file to be printed 1 To get print queue status type the following at the prompt lpstat printername or on a BSD like system lpq Pprintername where printername is the designated printer Example lpq Pappliance1 2 ...

Search results

Summary of Contents for 4200 - LaserJet B/W Laser Printer

Reviews:

Related manuals for 4200 - LaserJet B/W Laser Printer

Brands by name

Popular brands

HP 4200 - LaserJet B/W Laser Printer, User Manual

Search results

Summary of Contents for 4200 - LaserJet B/W Laser Printer

Reviews:

Related manuals for 4200 - LaserJet B/W Laser Printer

Brands by name

Popular brands