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Honeywell AlarmNet IGSMV Installation And Setup Manual Download Page 52

IGSMV

 

/

 

IGSMVCN Installation and Setup Guide 

6-2

 

Possible Errors Running Network Diagnostics 

Errors may occur either while tracing the connection to a given Redir or while testing the 

service at a given Redir.  The following list highlights the most common errors.  Please 
contact the AlarmNet Technical Assistance Center (TAC) for help regarding any errors NOT 

listed below: 

Possible Errors 

 

 

Testing Redir 

x 

FAIL before Gtwy

 

While tracing the connection to Redir x, the trace fails before ever 
reaching the local gateway (router). 

 

 

Testing Redir 

x 

FAIL at Gtwy

 

While tracing the connection to Redir x, the trace fails after reaching 

the local gateway (router). 

 

 

Testing Redir 

x 

FAIL at Pvt IP

 

While tracing the connection to Redir x, the trace fails after reaching 

the private IP. 

 

 

Testing Redir 

x 

FAIL on IP Addr

 

While tracing the connection to Redir x, the trace fails after reaching 
the public IP. 

 

 

Redir 

x

 

ERR:Proxy 18

 

After a successful trace to Redir x, the test of the network service 
timed out without a response. 

 

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 

 

Summary of Contents for AlarmNet IGSMV

Page 1: ... SM MV V I IG GS SM MV VC CN N I In nt te er rn ne et t C Co om mm mu un ni ic ca at ti io on n M Mo od du ul le e Installation and Setup Guide Requires Compass Version 1 5 8 54A or higher for IP GSM Downloading 800 07801V1 2 11 Rev A ...

Page 2: ......

Page 3: ...gth and Select a Location 2 1 Mounting the IGSMV 2 2 Standard Mounting Procedure rear tamper switch is NOT used 2 2 Mounting Procedure rear tamper switch is used 2 3 Wiring the IGSMV 2 4 Connecting and Routing the Audio Cable 2 4 Wiring for ECP 4204 and Two 4204 Modes 2 5 Wiring for Zone Trigger Mode 2 6 Wiring for Module Fault Relay 2 7 Ethernet Connections 2 7 Power Connections and Options 2 8 P...

Page 4: ...er Switch 4 2 Register using the Programming Tool 4 2 Replacing an existing module using the programming tool 4 3 Register by Phone 4 3 SECTION 5 Programmer Keyboard Commands 5 1 Programmer Keyboard Commands 5 1 Module Identification Displays 5 1 GSM Status Displays 5 2 System Status Displays 5 3 SECTION 6 Network Diagnostics 6 1 Running Network Diagnostics on the IGSMV 6 1 Possible Errors Running...

Page 5: ...ternet is not available When both services are unavailable the IGSMV module provides a third way to communicate by sending a transmission via SMS Short Message Service also known as a text message ULC SMS has not been evaluated for ULC central station communication In normal operation with Internet connectivity the IGSMV communicates from your customer s network connection to the Honeywell Network...

Page 6: ...t connection The AlarmNet Control Center identifies validates and forwards the messages to the appropriate AlarmNet central station AlarmNet i has an unlimited account capacity Encryption The IGSMV supports private key encryption Private Key encryption means that both the sender and the receiver know the KEY used to encrypt the data Each device produced by Honeywell is loaded with a globally uniqu...

Page 7: ...l accordingly including setting the module s proper LRR device address Reports are sent in Contact ID format The module also supports two hardwire zone trigger inputs zones 6 and 7 UL Opening and Closing ring back is fully supported For the IGSMV only the V inverted V non inverted and EOL options have been evaluated Zone Trigger Mode This mode is for use with controls that do not support LRR ECP c...

Page 8: ...the module after a specified time has elapsed GSM Flt Time option 00 99 minutes Fault output Terminal 11 can serve as a fail safe trigger for module fault conditions If used the fault relay will trip when the following conditions occur tamper power loss low battery battery charger fault loss of network connectivity the device is not registered and the device is remotely disabled by AlarmNet Alarm ...

Page 9: ...Base T with auto detect Ethernet Cable Cat 5 min MDI MDI X auto crossover Environmental Operating temperature 20ºC to 55ºC for UL ULC installations 0ºC to 49ºC Storage temperature 40º to 70ºC Humidity 0 to 95 relative humidity non condensing for UL installations 0 to 85 for ULC installations 0 to 93 Altitude to 10 000 ft operating to 40 000 ft storage Compatibility For a list of control panels tha...

Page 10: ...liance This device complies with the following ULC Installation Codes and Standards 1 The Canadian Electrical Code Part I Safety Standard for Electrical Installations CSA C22 1 2 National Building Code NBC 3 Standard for Installation and Services for Fire Signal Receiving Centers and Systems CAN ULC S561 03 4 Standard for Installation of Fire Alarm Systems CAN ULC S524 06 5 Standard for Installati...

Page 11: ...gth by simultaneously pressing the MODE and TAMPER switches RF Exposure Warning The antenna s used for this transmitter must be installed to provide a separation distance of at least 20 cm from all persons and must not be collocated or operating in conjunction with any other antenna or transmitter Note The IGSMV must be installed in accordance with the National Fire Alarm Code ANSI NFPA 72 Unshiel...

Page 12: ...lied screw Standard Mounting Procedure rear tamper switch is NOT used 1 Locate the case back over selected mounting position such that the opening in the case back is aligned with the wire cable opening on the mounting surface 2 Pass the wires cable through the opening in the case back or route through the removable knockouts located on the back cover 3 Secure the case back to the mounting surface...

Page 13: ... ONLY 7720PPROGRAMM ERPORT NOTFORTELEPHONESERVICEUSE PRIMARY POWER 9 16 5 VAC BATTERY 6V 3 1 AHr FOR 24 Hr BACKUP FCC ID GIPMC56 IC Y267W MC56 GS M GP PS WE B MO DE 2 MO DE 1 RS SI Honeywell RX TX MAC LABEL HERE TRANSMIT LED iGSMBR 002 V0 STEP C STEP D INSTALL TAMPER SCREW PRESS DOWN TABS AND PIVOT UP iGSMBR 003 V0 FOR EXTERNAL ANTENNA 50 OHM MMCX ONLY 7720PPROGRAMM ERPORT NOTFORTELEPHONESERVICE U...

Page 14: ...uate by UL ULC For ULC Commercial Fire and Burglary installations use ECP wiring in Figure 2 8 only Connecting and Routing the Audio Cable The IGSMV requires an optional audio cable GSMV AUDIO to support two way voice using the AVS Base Unit Note the AVS Base Unit is part of Honeywell s AVS Audio Verification System This system consist of the AVS Base Unit Remote Station and the Remote Station PC ...

Page 15: ...l panels support LRR ECP data communication e g VISTA 10P VISTA 15P VISTA 20P VISTA 128BP and VISTA 128FBP However there are some panels that do not Check the Installation and Setup Guide for the control panel you are using to see if it supports ECP communication Connect the IGSMV to a compatible Honeywell VISTA control panel s ECP terminals in parallel with keypads and other peripheral devices su...

Page 16: ...trol panel Examples of zone connections follow COMMUNICATIONS MODULE TRIGGERING DEVICE GSMV 005 V0 GND GND ZONE INPUT Z1 Z2 2 1 4 5 TB1 TRANSFORMER AC INPUT 2 AC INPUT 1 TRIGGER VOLTAGE 6 to 13V J1 BATTERY Figure 2 3 Wiring the IGSMV Zone 1 Input for a Positive Trigger TRIGGERING DEVICE GSMV 006 V0 GND GND ZONE INPUT Z1 Z2 2 1 4 5 TB1 TRANSFORMER AC INPUT 2 AC INPUT 1 TRIGGER VOLTAGE 4 to 0V COMMU...

Page 17: ...AGE INPUT 2 1 4 3 TB1 TRANSFORMER AC INPUT 2 AC INPUT 1 RAD FLT 11 COMMUNICATIONS MODULE J1 BATTERY Figure 2 6 Wiring the IGSMV Fault Relay to a Control Panel Zone for Normally Closed Fault Ethernet Connections UL For UL installations the Cat 5 Ethernet connection between the IGSMV and the router cannot exceed 12 feet with both the IGSMV and the router located within the same room Use a Listed cab...

Page 18: ...use this configuration with any other control panel DO NOT use this configuration if using two way voice This configuration has not been evaluated by UL For all installations the control panel ground GND must be connected to TB1 4 GND on the communications module In addition if using ECP communication you must connect the 12VDC AUX voltage output on the control panel 9 6V 13 8V typical to TB1 3 on...

Page 19: ... 5 1V and radio transmissions are no longer possible If system power is restored before the module shuts down a power restore message is sent within 1 3 hours after power is restored and the battery is recharged using the IGSMV s built in battery charger If system power is restored after the IGSMV has shut down a power on reset condition exists the module initializes itself and the battery will re...

Page 20: ...IGSMV IGSMVCN Installation and Setup Guide 2 10 ...

Page 21: ...support this option e g VISTA 128BP and FBP UL Only ECP and Zone Trigger modes have been evaluated by UL Using the AlarmNet Direct Website To program the module via the website if you are already signed up for this service go to https services alarmnet com AlarmNetDirect userlogin aspx If you are not signed up for this service click on Dealer Sign Up Log in and follow the on screen prompts Please ...

Page 22: ...nction desired 1 A 1 For entering the number 1 A For entering letter A 2 B 2 For entering the number 2 B For entering letter B 3 C 3 For entering the number 3 C For entering letter C 4 D 4 For entering the number 4 D For entering letter D 5 E 5 For entering the number 5 E For entering letter E 6 F 6 For entering the number 6 F For entering letter F 7 S 7 For entering the number 7 S For entering le...

Page 23: ...n can remotely block access to local device programming If this has been done the following prompt appears Access to Prog Mode Denied NOTE The default programming values for ECP mode are listed in each prompt below Table 3 2 Programming a IGSMV for ECP mode only PROMPTS ENTRY OPTIONS DESCRIPTION 1 Strt Prog Mode Y N _ Y N Enters programming mode 2 Enter Password 0 9 A F N S T X Y If a password has...

Page 24: ...ones of 6 and 7 When 2 4204 sourced is selected the user can be notified of up to eight system events The Multi Mode address must match the address of a relay module enabled in the control panel although you don t actually connect a module If using 2 4204 sourced the address of the second module is automatically assigned the next device address after the first 4204 Make sure that address is also e...

Page 25: ...dress 03 _ 01 30 In ECP mode the IGSMV communicates with the control panel as a Long Range Radio LRR device Enter the appropriate ECP device address For VISTA 10 and VISTA 20 series control panels use address 03 For other controls see the control panel s Installation and Setup Guide NOTES 1 When programming the control panel enable the LRR output 2 The device address must be unique from the Keypad...

Page 26: ...e set to N for ULC S304 Active Level 3 or ULC S559 Active Fire installations where CN UL Line Lvl 3 is selected IMPORTANT WARNING If set to Y AND Prompt 23 Supervision is set to occur less than every 24 hours this can result in data overage charges on your monthly bill 25 GSM 24Hr Tst Y N N _ Y N If enabled a message is sent every 24 hrs over GSM to verify proper operation If it fails a Periodic C...

Page 27: ...rs UL ULC Standard Installations using transformer and battery Must be set to Y ULC Commercial Fire Burglary Installations powered from the control panel Must be set to N 33 Tamper Rpt Y N Y _ Y N Sends a tamper report when the module detects a tamper condition A tamper restore is automatically sent when the tamper condition clears UL ULC Must be set to Y Important Information Regarding Zone Input...

Page 28: ...uses fixed IP addresses 45 NIC IP Address 255 255 255 255_ 12 digit xxx xxx xxx xxx Enter the 4 part address for this device The 4 parts of the address must be separated by spaces displayed as periods in Review mode 46 Subnet Mask 255 255 255 255_ 12 digit xxx xxx xxx xxx Enter the 32 bit address mask used to indicate the portion bits of the IP address that is being used for the subnet address The...

Page 29: ...g Programming Mode at the end of this section ECP Status Codes When the IGSMV is configured for ECP mode it sends status messages to the control panels for battery power tamper and network connectivity failures Some of the control panels e g VISTA 10P VISTA 15P and VISTA 20P Series display these on the keypad as LngRng Radio followed by a 4 digit code listed in the table below In addition the Cont...

Page 30: ...dingly On VISTA 32FB or higher control panels and First Alert equivalents addresses 6 and 13 should not be used when the secondary 4204 is enabled Messages are sent in ADEMCO High Speed format NOTE See your control panel Installation and Setup Guide for the number of 4204 modules supported 4204 Emulation Mode Options For control panels that do not support LRR ECP communication the 4204 Emulation m...

Page 31: ... message is 5555 5515 5 restore message is 5555 5535 5 Refer to Table 3 4 for 4204 Emulation Mode programming and follow the prompts that pertain to 4204 or Two 4204 mode A check mark indicates whether the prompt applies to that mode Alternative Mode Programming Press the ENTER key to begin programming and follow the prompts for the mode of operation being programmed NOTE The central station can r...

Page 32: ...Press the space key to scroll through the modes of operation Press ENTER to select mode Use Table 3 2 for ECP mode programming Important Information Regarding Multi Mode In Zone Trigger mode the options for Multi Mode are Enabled or Disabled If enabled whenever a zone on the communication device is triggered a corresponding email message is sent INSTEAD of normal central station reports Cover tamp...

Page 33: ... been evaluated by UL or ULC 15 RemoteAccess Y N N _ Y N Press Y to allow the end user to access their system via a website Availability of this service is controlled by the dealer via the web based programming tool on the AlarmNet Direct website 16 Direct Wire Y N N _ Y N Applies only to VISTA 128BP 250BP and FBP Series control panels and FA1660C and 1700C Series control panels Enables Direct Wir...

Page 34: ... GSM network in the event of an Internet failure UL ULC Must be set to Y if 24 hours is selected in Prompt 23 Supervision Must be set to N for ULC S304 Active Level 3 or ULC S559 Active Fire installations where CN UL Line Lvl 3 is selected IMPORTANT WARNING If set to Y AND Prompt 23 Supervision is set to occur less than every 24 hours this can result in data overage charges on your monthly bill 20...

Page 35: ...ion 1 Set to Y if fail safe mode is desired See Wiring for Module Fault Relay in Section 2 UL ULC Must be set to Y 26 Pwr Loss Rpt Y N Y _ Y N Sends a primary power loss report to the central station within 1 3 hours after its detection A restore report is sent within 1 3 hours after power is restored UL ULC Standard Installations using transformer and battery Must be set to Y ULC Commercial Fire ...

Page 36: ...e causes an alarm for normally low connections voltage trigger NO NC V where a ground trigger causes an alarm for normally high connections open collector NO NC EOLR End of Line Resistor where the input is supervised by a 2K EOL resistor The zone can be triggered by open collector voltage trigger NO NC UL Installations V is to be set as inverted and V as non inverted Inverted Trigger Zones can be ...

Page 37: ...ent must be unique from the Telco zone selected in Prompt 31 Zone Trigger Mode If any zone is programmed for report only if armed zone 7 cannot be used as an open close zone If Lynx Panic is enabled zone 3 cannot be used 4204 Mode If any zone is programmed for report only if armed zone 4 cannot be used as an open close zone 2 4204 Mode If any zone is programmed for report only if armed or if tampe...

Page 38: ...N N _ Y N Inverts the alarm and normal states of the zone 3 trigger otherwise uses normal input signal 43 Restore Zn3 Y N Y _ Y N Enables restore reporting for zone 3 UL ULC Must be set to Y 44 Delay Zn3 secs 00 01 15 00 no delay Defines the reporting delay in seconds for zone 3 UL ULC Must be set to 00 45 Rpt Zn3 ONLY if Armed N _ Y N Reports alarms on zone 3 ONLY if the conditional zone zone 7 i...

Page 39: ...gered armed If N always reports alarms on zone 5 56 Enable Zn6 Y N N _ 4204 only Y N Enables alarm reporting for zone 6 If N skip to Prompt 62 Enable Zn7 57 Zn6 Trigger Type V _ 4204 only V V EOLR Selects the triggering method for this zone input Press the space key to scroll through choices UL V must be set as inverted and V as non inverted 58 Invert Zn6 Y N N _ 4204 only Y N Inverts the alarm an...

Page 40: ...n seconds for zone 8 UL ULC Must be set to 00 70 Use DHCP Y N Y _ Y N Dynamically allocates the IP addresses recommended then skip to Prompt 75 Enable Pwr Save If N uses fixed IP addresses 71 NIC IP Address 255 255 255 255_ 12 digit xxx xxx xxx xx x Enter the 4 part address for this device The 4 parts of the address must be separated by spaces displayed as periods in Review mode 72 Subnet Mask 255...

Page 41: ...cted a Primary Comm Path Restore message is generated and the value of IP Connectivity programming parameter is changed from Auto Detect to Detected From this point on the software expects connectivity The auto detect logic will resume only when the parameter is changed back to Auto Detect 77 Review Y N Y review N exit Reviewing Programming Mode Entries To review the programming options to ensure ...

Page 42: ...e displayed Follow the steps shown below until the upload is successful Display Description What to do Cannot Upload Try Again Y N_ IGSMV module is not yet initialized Wait for RSSI LEDs to be lit Press Y Failed to Update Root File Network problem or you answered N to Cannot Upload Try Again prompt Initiate the Force Server Update Command by pressing the 0 key refer to Section 5 Programmer Keyboar...

Page 43: ...e Tamper Switch Through use of a 7720P Programming Tool By phone Register through the AlarmNet Direct Website The IGSMV can be registered through the AlarmNet Direct Website To program the module via the website if you are already signed up for this service go to https services alarmnet com AlarmNetDirect Log in and follow the on screen prompts If you are not signed up for this service click on De...

Page 44: ...ed correctly Register using the Programming Tool The interactive registration feature allows the installer to register the IGSMV through a series of keyboard commands on the 7720P Programming Tool This method of registration lets the installer monitor the registration process Registering Once the installation is complete press the Shift and the up arrow key on the 7720P The registration message is...

Page 45: ...ears after pressing the Shift and down arrow on the 7720P Note If it is necessary to exit registration mode press ESC from the 7720P programming tool Enter a 4 digit alphanumeric PIN number provided by your central station your dealer or an authorized AlarmNet representative Press the Enter key Registering The registration message is sent and the unit waits for acknowledgement Registration SUCCESS...

Page 46: ...IGSMV IGSMVCN Installation and Setup Guide 4 4 ...

Page 47: ...BS key to go to the previous field SCID xxxxx xxxxx xxxxx xxxxx SCID Display Displays the identification number assigned to the SIM card SCID in this device Press the Space key to go to the next field Press the backspace BS key to go to the previous field IMEI xxxxxxxx xxxxxx x IMEI Display Displays the identification number assigned to the IGSMV module in this device Press the Space key to get th...

Page 48: ...go to the Physical Link display GSM Status Displays E PriRSSI GPRS REG xxxdbm x x GSM Status Display Screen 1 PriRSSI Primary Site RSSI level in dBm GPRS GPRS Service availability where x can be Y if GPRS is available N if GPRS is Not available REG Registration status from radio module where x can be N Not Registered H Registered Home S Searching D Registration Denied R Registered Roaming Unknown ...

Page 49: ...the 7720P The status display includes Zone input status 1234567 the numbers 1 7 represent the 7 mappings of the zone input and follow Honeywell s ADEMCO high speed format codes 1 New Event 5 Normal X Not Enabled Tm Tamper status follows high speed format codes above P Represents line voltage as follows Power line voltage OK Power line voltage bad and reported V Power line voltage bad not reported ...

Page 50: ...et Functional for a registered IGSMV only If the device is not registered a message is displayed indicating that the command cannot be executed X Reset CPU Y N Reset the IGSMV Pressing N returns to diagnostic mode blank screen enter next command or escape Pressing Y resets the module blank screen reset complete UP arrow Registering Registration Registers a programmed IGSMV with AlarmNet DN arrow E...

Page 51: ...ndicated here See below for possible errors that may occur at this stage of testing Redir 1 Service OK The service at AlarmNet Control on Redir 1 is functioning See below for possible errors that may occur at this stage of testing Testing Redir 2 The first step of the test traces the connection to Redir 2 at AlarmNet Control Redir 2 Service OK The service at AlarmNet Control on Redir 2 is function...

Page 52: ... x FAIL before Gtwy While tracing the connection to Redir x the trace fails before ever reaching the local gateway router Testing Redir x FAIL at Gtwy While tracing the connection to Redir x the trace fails after reaching the local gateway router Testing Redir x FAIL at Pvt IP While tracing the connection to Redir x the trace fails after reaching the private IP Testing Redir x FAIL on IP Addr Whil...

Page 53: ...t OFF Registered with AlarmNet FAST BLINK Download session with Compass in progress SLOW BLINK In unison with yellow LED registration in progress MODE SWITCH TAMPER SWITCH GRN YEL RED ECP OFF OFF Zone ON OFF 4204 OFF ON 2 4204 ON ON MODULE S RECEIVED SIGNAL STRENGTH RSSI When the Mode Switch is NOT depressed LED 1 will illuminate red The remaining LEDs indicate RSSI Received Signal Strength MODULE...

Page 54: ...IGSMV IGSMVCN Installation and Setup Guide A 2 ...

Page 55: ...es UL The information provided in this section for the VISTA 10P 15P and 20P series control panels has not been evaluated with this communications module Communicator Trouble low battery ECP buss network Possible Compromise Indication E353 C08xx R353 C08xx Radio Fault E353 0 1xx R353 0 1xx Specific to COMMERCIAL Control Panels Such as the VISTA 128 250 series Communicator Trouble low battery ECP b...

Page 56: ...IGSMV IGSMVCN Installation and Setup Guide B 2 ...

Page 57: ...ES 1 For Direct Wire IP downloading on Commercial Fire panels e g VISTA 128FBP FA1700C Program Field 3 19 Enable J2 Header Printer Port must be set to 1 2 This feature is not available if device is set for zone trigger mode 1 2 3 4 5 6 7 8 9 NU VISTA 128BP 250BP FA1660C J8 CONNECTOR VIOLET GREY YELLOW RED GREEN BROWN BLUE BLUE WHITE BLACK I N 2 I N 3 G R O U N D O U T 5 O U T 6 G R O U N D G R O U...

Page 58: ...IGSMV IGSMVCN Installation and Setup Guide C 2 ...

Page 59: ...he IP address for the gateway GPRS General Packet Radio Service GSM Global System for Mobile communications which is an international standard for digital mobile phone systems used for cellular communication IMEI International Mobile Equipment Identity number IP Internet Protocol IP Address A unique number consisting of four parts separated by periods for example 204 17 29 11 An IP Address can be ...

Page 60: ...IGSMV IGSMVCN Installation and Setup Guide D 2 ...

Page 61: ...NOTES ...

Page 62: ...NOTES ...

Page 63: ...V DC IN AC 2 AC 1 MODE AND STATUS INDICATOR SWITCH 7845i GSM 015 V0 NETWORK CONNECTIVITY LED DISPLAY RJ45 ETHERNET PORT RSSI MODE AND STATUS LEDs MOUNTING HOLE UNDER BATTERY BATTERY CLIP BATTERY SCREW MOUNTING HOLE INTERNAL ANTENNA TAMPER SWITCH J1 BATTERY CONNECTOR CONNECTOR FOR USE WITH DCID ONLY 1 TB1 Wiring for IGSMV Cellular Communicator TB1 ECP Mode Zone Trigger Mode 4204 Mode 2 x 4204 Mode ...

Page 64: ...receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help This Class B digital apparatus complies with Canadian ICES 003 Cet appareil numérique de la classe B est conforme à la norme NMB 003 du Canada INDUSTRY CANADA IC STATEMENTS This device complies with RSS210 of Industry Ca...

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