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9. TROUBLE SHOOTING

9-30

< NOTE >

You may not be able to start collecting performance counter data when the system
load is high. After you start collecting performance counter data, confirm that the
status of the data collector set you are using is “Running”.

Confirm that the Performance Counter data collection has started properly.

In addition, if the system load is high or if you repeatedly start and stop collecting
performance counter data, sometimes you cannot start or stop collecting
performance counter data.
If this situation happens, terminate Performance Monitor, wait for a while, restart
Performance Monitor, and then start collecting the data.

Performance Counter data cannot be collected.

If you cannot start collecting performance counter data even after you have restarted
Performance Monitor, restart the system.

Confirm that the status of
the data collector set you
are using is “Running”.

The start and stop buttons
are disabled and you cannot
use them.

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Summary of Contents for HF-W6500

Page 1: ...USER S MANUAL HITACHI INDUSTRIAL COMPUTER HF W6500Model 55 50 INSTRUCTION MANUAL WIN 62 0068 01 ...

Page 2: ...INDUSTRIAL COMPUTER HF W6500Model 55 50 INSTRUCTION MANUAL WIN 62 0068 01 Read and keep this manual Read safety instructions carefully and understand them before starting your operation Keep this manual at hand for reference ...

Page 3: ...1 All Rights Reserved Copyright 2019 Hitachi Industrial Products Ltd The contents of this publication may be revised without prior notice No part of this publication may be reproduced in any form or by any means without permission in writing from the publisher Printed in Japan TP IC FL MW2007 ...

Page 4: ...s 7 Windows 10 indicate the above OS SEPARATE VOLUME CONSTITUTION The manual of the HITACHI INDUSTRIAL COMPUTER HF W6500 MODEL 55 50 consists of the following SAFETY INSTRUMENTS INSTRUCTION MANUAL This manual RAS FEATURES MANUAL MANUAL CONSTITUTION This manual consists of the following PREFACE IMPORTANT NOTIFICATIONS SAFETY INSTRUCTIONS PRECAUTIONS CHAPTER 1 GETTING STARTED CHAPTER 2 OPERATION CHA...

Page 5: ...Electronics Standards Association in the United States and other countries Magic Packet is a trademark or a registered trademark of Advanced Micro Devices Inc All other product names software and hardware not from Hitachi described in this manual are the registered trademarks the trademarks or the products of their respective owners Zlib is used as a compression and decompression engine built in a...

Page 6: ...f the Voluntary Control Council for Interference by Information Technology Equipment VCCI If this equipment is used in a domestic environment radio noise disturbance may arise When such trouble occurs the user may be required to take corrective actions Note for storage capacity calculations Memory capacities and requirements file sizes and storage requirements etc must be calculated according to t...

Page 7: ...energy and if not installed and used in accordance with the instruction manual may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense 이 기기는 업무용 A급 전자파적합기기로서 판매자 또는 사용자는 이 점을 주의하시기 바라 며 가정외의 지역에서 사용하는 것을 목적으로 합니다 This equipm...

Page 8: ...he computer Virtual machine A virtual hardware environment provided by Virtual PC or Hyper V Host OS A base operating system that operates the virtual machine Guest OS An operating system that runs on the virtual machine Rereading terms This manual describes the Windows operating procedure Names of operations sign in and sign out are replaced with log on and log off respectively depending on Windo...

Page 9: ... result in serious personal injury or death WARNING This symbol is used to indicate potential hazards that may result in serious personal injury or death CAUTION This symbol is used to indicate potential hazards that may result in minor or moderate personal injury NOTICE This symbol is used to indicate hazards that may result in equipment or property damage but not personal injury The heading NOTE...

Page 10: ... not hit the equipment or give a shock or vibration to the equipment because that may cause the equipment to fail Should you drop the equipment or damage its chassis disconnect the power cord from the outlet and contact your maintenance personnel Using the faulty equipment without repair may result in a fire or an electric shock Do not give a shock to the equipment when unpacking or carrying the e...

Page 11: ...personal injury when unpacking or carrying the equipment Before you clean or replace the dust filter or the case fan of this equipment make sure you shut down the OS disconnect the plug of the power cord from the outlet and wait for at least one minute Otherwise the injury of hands and fingers may result Risk of explosion if battery is replaced by an incorrect type Dispose of used batteries accord...

Page 12: ...a tapped hole without adding too much torque in order to avoid damaging the thread This equipment is evaluated with the hardware specified in this manual Accordingly use only the specified hardware when upgrading options or replacing components If any other hardware is used for such upgrade or replacement correct operation of the equipment will not be guaranteed Do not use the equipment in the env...

Page 13: ...rm emergency shutdown unless you must stop the system immediately due to some kind of error Keep in mind that if the power supply is cut the system may not be able to recover automatically If you insert or access a disk CD or DVD the system load may increase and running applications may be affected Do not insert or access a disk during online operation system operation Once disk CD or DVD access i...

Page 14: ...earth leakage circuit breaker If you do not take these measures that may result in a fire or an electric shock Do not use a two prong plug without a ground pole because that may result in an electric shock or failure of the equipment Page 1 14 If any of the air intake and exhaust holes of the equipment is blocked the temperature inside the equipment may rise and that may cause a fire or failure of...

Page 15: ...u shut down the OS unplug the power cord from the outlet and wait for at least one minute If you install or remove an extension board without shutting down the power an electric shock or a fire may result Page 6 10 You must install the slot cover or connector cover if you do not use the slot or connector Otherwise machine failure or burns may result Page 6 12 Before you install or remove main memo...

Page 16: ...e vertical installation bracket do not use the cover screws to secure the equipment If you use the cover screws the equipment may fall and personal injury may result Page 1 16 When procuring an AC power cord make sure that the cord has proper rating and meets local safety requirements whatever applicable Otherwise an electric shock or machine failure may result Page 1 20 Before you clean or replac...

Page 17: ...ur fingers on the protrusions Page 6 20 Rack mounting metal fittings are designed to be used for pulling out the equipment toward the front by hooking your fingers on the handles Do not grip the handles to lift up or carry the equipment If you do the equipment may fall and personal injury may result Thoroughly check if the rack mounting metal fittings are attached properly If they are not attached...

Page 18: ...nstall the battery in correct polarity Installing it in wrong polarity may cause abnormal reaction such as charging or shorting resulting in a liquid spill heat generation or a burst battery Page 6 27 Do not directly touch the parts inside the equipment with your hand when you install or remove a jumper socket Those parts are hot and if you touch them you may get burned In addition if you touch th...

Page 19: ... do that may damage the equipment Due to the property of inrush current restraint method with this equipment inrush currents may increase than usual if the power is turned on before the power supply unit has sufficiently cooled off naturally after the power has been turned off Before you turn on the power again wait at least one minute after you have turned off the power Otherwise the inrush curre...

Page 20: ... of the equipment may result due to a short circuit between the power supply and the ground When an interface cable comes off while the power for the equipment is on shut down the OS and disconnect the power cord from the outlet Disconnecting the power cord from the outlet without shutting down the OS might destroy the internal files When you connect a cable for external contacts make sure you con...

Page 21: ...c from the DVD drive If you leave the disc in the DVD drive failure may result If you keep the disc tray open failure may result When you do not intend to use the DVD drive keep the disc tray inside the DVD drive Do not use an unbalanced CD or DVD due to attached labels and so on a disc with cracks scratches or vertical deviation or a disc with a non standard shape If you do an abnormal sound or v...

Page 22: ...s connected to the equipment before you install or remove an extension board Otherwise failure of the equipment may result Page 6 10 Make sure you disconnect all external cables connected to the equipment before you install or remove main memory Otherwise failure of the equipment may result Page 6 14 The orientation of a main memory module on a connector is fixed When you install a main memory mod...

Page 23: ...lace an HDD to recover form a failure in one HDD with the power of the equipment turned on see 10 4 2 Recovery from a failure in one HDD Install or remove an HDD only if necessary for example when you need to replace an HDD due to failure If you do it frequently failure of the equipment may result Fully insert an HDD Loose contact and missing screws may result in failure Do not give a shock to an ...

Page 24: ...rized by the Manufacturer Replace only with specific HDD models authorized by the Manufacturer Otherwise the existing data in the HDD may be lost Also always observe the recommended replacement interval for HDDs Refer to APPENDIX HANDLING REPLACEABLE COMPONENTS When HDD1 and HDD2 are installed their capacities must be the same Do not install HDDs with different capacity As a replacement HDD do not...

Page 25: ...o the data stored in the HDD gets corrupted Wear cotton gloves when replacing an HDD in order to prevent problems caused by static electricity If you do not the data stored on the HDD may get corrupted Make sure you check the correct procedure before you start the work If you do not follow the correct procedure the data stored on the HDD may be lost As a replacement HDD do not use an HDD previousl...

Page 26: ...e data stored on the HDD may be lost As a replacement HDD do not use an HDD previously used in the A model or the D model If you do this equipment may not operate properly or the data on the HDDs may be lost because of configuration information mismatches or other reasons Do not replace the two HDDs at the same time If you do the data gets corrupted When you replace an HDD make sure that you set t...

Page 27: ...S 19 SAFETY INSTRUCTIONS Continued 3 WARNING LABELS The warning labels are attached to the following position on the equipment ...

Page 28: ... look into the laser beam whether directly or indirectly because that may cause a visual impairment 5 NOTICE LABEL The notice label is attached to the following position on the equipment Label Label CLASS 3B VISIBLE AND INVISIBLE LASER RADIATION WHEN OPEN AND INTERLOCKS DEFEATED AVOID EXPOSURE TO THE BEAM ...

Page 29: ... is valid in countries inside the European Union This symbol mark is specified in Article 20 Information for end users and Annex II of the EU directive 2006 66 EC This equipment is equipped with a lithium battery When you remove the battery follow the instructions in the 6 4 Removing the lithium battery In the European Union a separate collection system for used battery and accumulator has been in...

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Page 31: ... may affect the breaker connected to the equipment and also the life span of the equipment itself 1 TRANSPORTING THE EQUIPMENT Required actions When you transport or carry the equipment pack it in a dedicated container the container or packing materials used when the equipment was delivered When you transport or carry the equipment in a chassis protect the equipment so that any vibration and shock...

Page 32: ... prepare the power cord fitting input voltage and inspect the safeness of this equipment enough Install D class grounding previously known as third class grounding defined in the Technical Standard for Electrical Facilities of Japan in order to maintain normal operation of electronic circuits containing highly integrated LSIs and protect device from abnormal voltage caused by lightning or the like...

Page 33: ...turned off Otherwise a malfunction or failure may result When you turn on the power turn on the peripherals first and then turn on the equipment When you turn off the power turn off the equipment first and then turn off the peripherals When you are not using the equipment turn off the power If you do not intend to use the equipment for a long time unplug the power cord from the outlet Depending on...

Page 34: ...onment full of dust In a place subject to vibration In an environment with corrosive gasses present In a place with vibration caused by loud sounds Too close to device that generates a loud buzzer or alarm The following are precautions for the left right top and bottom sides of the equipment Do not attach heating devices For ease of maintenance work make sure that the Equipment can be moved easily...

Page 35: ...urn off the display Set it into the standby mode instead During normal operation do not touch the keyboard or mouse until the logon screen is displayed when you turn on the equipment Required action We recommend that you remove the dust built up in the neighborhood of the device in particular below the device in the vents on the device and on the front of the device itself 7 ABNORMAL SOUNDS Specif...

Page 36: ...g on the power using the LAN Even though a network drive may be configured to be reconnected at logon sometimes the reconnection may fail If this happens log on again or use the net_use command to establish the connection For information about the net use command see the Windows help If the settings of the hub and the network adapter do not match the performance of the network adapter may be compr...

Page 37: ...on configuration for the displays reconfigure the screen settings accordingly Depending on application software the screen may flicker and video playback may not be smooth If a display unit connected with DisplayPort is turned off the display cannot be detected DisplayPort audio output is not supported The display image assumes Windows 10 but it is similar under other OS Required action If you wan...

Page 38: ...their degraded performance at high or low temperatures do not cause any problems to the user application Required actions Do not subject HDDs to vibration or shock Take preventive action against static electricity due to human contact and due to other activities in the work place Hold the bracket or sides of an HDD Do not touch the printed circuit board and connector When you store an HDD for a lo...

Page 39: ...ead or write to the disc In this case use another CD or DVD Depending on the condition of a CD or DVD whether it has scratches dust is deformed has copy protection enabled and so on you may not be able to read or write to the CD or DVD properly 2 Handling CD or DVD Precautions Do not apply benzene thinners water record cleaner anti static liquids or use a silicone cloth on a CD or DVD Do not use a...

Page 40: ...n insert the connector slowly in order not to damage the USB port When a USB device is inserted removed or accessed the system load may be increased If you need to use a USB device during online operation system operation you must confirm that using the device does not affect the currently running application software before using the device After you clean a USB keyboard check the connection betw...

Page 41: ...ion or oil mist the optical mouse may not work properly If you use an optical mouse in an environment subject to those kinds of smears take appropriate measures to protect the equipment 11 BIOS SETTINGS Specifications When the main power is OFF while the power from the backup battery is not available or the battery is not connected the After AC Power ON setting is switched to Auto After pressing t...

Page 42: ...tion If you need to apply a hotfix W indows Update or the latest service pack do it on your own responsibility You must thoroughly check the system operation and evaluate how the system is affected by applying the hotfix Windows Update or service pack 2 Power Options Specification In case of Windows 7 even if you configured the system such that power for the display is not be turned off in the Pow...

Page 43: ...y not operate in the optimum manner and the performance can be compromised Because of this you may need to trigger the Windows Experience Index manually Follow the procedure below to trigger the Windows Experience Index manually Procedure required to trigger the Windows Experience Index manually 1 Open Control Panel and click System and Security 2 Click Check the Windows Experience Index 3 Click R...

Page 44: ...ent setting for power plan and Turn off hard disk after setting follow the procedure below The display image assumes Windows 7 but it is similar under other OS Confirmation procedure of the current power plan settings 1 Open Control Panel and click System and Security 2 Click Power Options 3 Power Options window appears Confirm that HF W Power Settings radio button is selected under Preferred plan...

Page 45: ...f Turn off hard disk after setting 1 Following the confirmation procedure of the current power plan settings click Change plan settings at HF W Power Settings 2 Edit Plan Settings window appears Click Change advanced power settings ...

Page 46: ...hen you change the settings from factory default setting restore the factory default setting following the procedure below 1 Open Control Panel and click System and Security 2 Click Power Options 3 Power Options window appears Confirm that HF W Power Settings radio button is selected under Preferred plans ...

Page 47: ...C 17 4 Edit Plan Settings window appears Click Restore default settings for this plan 5 Power Options window appears Click Yes ...

Page 48: ...This Page Intentionally Left Blank ...

Page 49: ...n the Equipment 2 3 2 4 Power Shutdown 2 4 2 5 Emergency Shutdown 2 4 2 6 DVD drive 2 5 2 6 1 Inserting a CD or DVD 2 6 2 6 2 Ejecting a CD or DVD 2 6 2 7 Controlling the Power Using the LAN 2 7 2 7 1 Enabling the WOL Wake ON LAN function 2 7 2 7 2 Turning on the power using the LAN 2 8 2 8 Setting Up the LAN Interface 2 10 2 9 Setting Up the Screen 2 22 CHAPTER 3 SETUP 3 1 3 1 Setup Procedure whe...

Page 50: ...ifications 5 18 5 9 2 External control specifications 5 23 5 9 3 External interface cable length specifications 5 27 CHAPTER 6 CHECKUP AND MAINTENANCE 6 1 6 1 Daily Checkup 6 1 6 2 Periodic Checkup 6 4 6 3 Installing and Removing Components 6 5 6 3 1 Types and locations of installed components 6 5 6 3 2 Before installing or removing components 6 6 6 3 3 Installing and removing the cover of the equ...

Page 51: ... Serious Failure Detection 8 11 8 4 Maintenance Operation Commands 8 12 8 4 1 Log information collection command logsave 8 13 8 4 2 Memory dump file copy command mdump 8 15 8 4 3 Disk area allocation command for saving a memory dump createdmp 8 17 8 4 4 RAS information display command getrasinfo 8 19 CHAPTER 9 TROUBLESHOOTING 9 1 9 1 List of Problems 9 1 9 1 1 Problems that occur before the OS sta...

Page 52: ... 10 3 2 Checking by the Hardware Status Window 10 5 10 4 Recovery from Failure 10 6 10 4 1 Detecting a failure 10 6 10 4 2 Recovery from a failure in one HDD 10 7 10 4 3 Recovery from Failure in Both HDDs 10 14 10 5 Preventive Maintenance 10 15 10 5 1 Creating a Backup HDD 10 15 10 5 2 Recovery Using a Backup HDD 10 16 10 5 3 Performing Periodical HDD Replacement 10 17 APPENDIX HANDLING REPLACEABL...

Page 53: ...ponents 6 5 Figure 6 2 Removing the Cover of the Equipment 6 7 Figure 6 3 Installing an extension board 6 11 Figure 6 4 Removing the SATA cable 6 13 Figure 6 5 Installing a main memory 6 14 Figure 6 6 Opening the front cover 6 16 Figure 6 7 Removing an HDD 6 16 Figure 6 8 Removing a Drive bay 3 HDD 6 17 Figure 6 9 Removing a DVD cover 6 18 Figure 6 10 Removing the screw fixing the DVD drive 6 19 F...

Page 54: ...cifications by function 5 6 Table 5 11 I O Space list 5 8 Table 5 12 Interrupts list 5 9 Table 5 13 Interrupts list IRQ assignment when the APIC is disabled 5 10 Table 5 14 Serial port default settings 5 10 Table 5 15 BIOS Setup menu operation key 5 11 Table 5 16 BIOS Setup menu list 5 12 Table 5 17 Boot menu operation key 5 16 Table 5 18 Boot menu list 5 16 Table 5 19 Hardware System Clock Specif...

Page 55: ... Table 9 2 Action list for STOP Error Code 0x80 9 21 Table 9 3 Event Log Entries Unique to the Equipment 9 23 Table 9 4 Performance Counters Related to the Performance of the Equipment 9 29 Table 9 5 POST Codes and Stop Factor Action 9 31 Table 9 6 Hardware Status Code and Cause Action 9 33 Table 10 1 Action list of when the RAID detected failure 10 6 ...

Page 56: ...rmation about the installation procedure and the limitations of an extension board see 6 3 4 Installing and removing an extension board 1 3 Role of an Operator In order to use this equipment in good working order for a long period of time an operator must take care of the following items 1 Setting up consumable items a When you set up a consumable item such as an HDD or a dust filter follow the de...

Page 57: ... the following items a Backing up files See PRECAUTIONS 4 HARD DISKS DRIVES HDDs 2 Backing Up Files b Power cord and shutting down the power See PRECAUTIONS 1 PRECAUTIONS ABOUT THE EQUIPMENT 4 POWER SUPPLY 4 Maintenance of this equipment a For information about maintenance see 6 1 Daily Checkup and 6 2 Periodic Checkup ...

Page 58: ...ment is turned on See 1 6 Installation Environment See 1 7 Hardware connection See 2 1 Before Turning On the Power In case of installing an extension board see 6 3 4 Installing and removing an extension board Unpack Install this equipment Install extension boards Turn on the power Connect hardware ...

Page 59: ...ult NOTICE Never hot swap HDDs because that may cause failure of the equipment and HDDs Before you replace an HDD for the A model make sure you shut down the OS turn off the main power to the equipment and wait for at least one minute When using a USB port check the orientation of the USB connector and then insert the connector slowly Otherwise the USB port may be damaged Do not remove or insert a...

Page 60: ...en the cover Top View 1 Protective covers are attached to the power switch Do not pull the protective cover with excessive force Doing so might cause the cover to come off 2 Press the reset switch by inserting an eject pin If an eject pin is not available use a pin that fits the hole of the reset switch instead 3 D model only Refer to Table 2 1 Reset switch 2 Digital LED for Status indication Fron...

Page 61: ...o PCI Express x1 5 Serial port COM2 and External contact port EXT are optional ports Figure 1 2 Name of Each Part Rear View AC inlet USB3 0 port 4 ports Serial port COM1 Audio port Upper LINE IN Lower LINE OUT DVI D port A ACT LINK lamp Communication speed lamp DisplayPort 1 LAN port Left LAN1 Right LAN2 Main power switch USB3 0 port 2 ports DVI D port B Serial port COM2 5 External contacts port E...

Page 62: ...iguration inside the equipment Figure 1 3 Physical Configuration Inside Equipment Front fan 1 installed inside the equipment Motherboard Power supply unit DVD drive Drive bay 2 Drive bay 1 PS fan Front fan 2 installed inside the equipment ...

Page 63: ...op The equipment has stopped abnormally due to an error RAS software is not installed Off The main power is off The system is in standby mode Alarm lamp ALARM This lamp is lit in red if one of the following abnormalities is detected A fan inside the equipment stops Abnormal temperature inside the equipment Failure in one of the mirrored disks D model only Drive access lamp DRIVE This lamp is lit i...

Page 64: ... 5 8 1 Connector specifications DVI D port Port A Connects the cable from the digital interface of a display See 5 8 1 Connector specifications DVI D port Port B Connects the cable from the digital interface of a display See 5 8 1 Connector specifications DisplayPort Connects the cable from the digital interface of a display See 5 8 1 Connector specifications PCI Express x4 bus slot Slot 1 Used as...

Page 65: ...No link is established The equipment is not physically connected to the network The switching hub is not powered up The connection over the twisted pair Ethernet cable is not stable The driver settings have some errors Blinking in green Network data is being transmitted or received The blink interval changes depending on the traffic on the network Communication speed lamp Lamp Status Lit in orange...

Page 66: ...s not stable The driver settings have some errors Blinking in green Network data is being transmitted or received The blink interval changes depending on the traffic on the network Communication speed lamp Lamp Status Lit in orange The link is established at 1000 Mbps Lit in green The link is established at 100 Mbps Off The link is established at 10 Mbps Or no link is established Note1 The locatio...

Page 67: ...ain lit even after the equipment is shut down or put into standby mode This condition remains until the power is turned on again Status indication LEDs 1 Hardware status Red 2 Application status Green 3 BIOS status Orange For information about how to display arbitrary status data on the Digital LED for Status indication from a user application refer to the HF W6500 Model 55 50 RAS FEATURES MANUAL ...

Page 68: ... Temperature 25 Humidity 50 RH 2 Vibration resistance 5 9 m s2 10 Hz 5 s except the DVD drive Shock resistance Operation 19 6 m s2 while not powered on 98 m s2 Power voltage 100 to 240 VAC 10 Power frequency 50 60 Hz 3 Hz Power supply noise 2 0 kV fast transient burst wave Electrostatic noise contact discharge 4 kV Air 8 kV Insulation resistance 500 VDC 20 MΩ Dielectric strength 1 5 kVAC one minut...

Page 69: ... of the Equipment vertically placed on the desktop may cause injury Be sure to attach the vertical stand accompanying the Equipment and place the Equipment with the vertical stand on a level surface NOTICE Before you move this equipment make sure you shut down the OS disconnect the plug of the power cord from the outlet and wait for at least one minute If you do not the HDDs and other devices may ...

Page 70: ...nt is air cooled by fans The intake holes are on the front and the exhaust holes are on the rear Make sure the air flow is not blocked Especially leave sufficient clearance in the front 50 mm and in the rear 100mm This includes clearance required for routing cable connectors for the rear side Figure 1 4 Operation and Service Clearance Top View Figure 1 5 Installation Clearance 200 mm 200 mm Front ...

Page 71: ... metal fittings option For information about how to remove rubber feet see 6 3 9 Attaching and removing rubber feet 1 Distance between the hole centers 2 This size is based on JIS of the rack mounting metal fitting For EIA the size is 101 6mm 3 When you mount the equipment on a rack mount we recommend that you use a combination of rack mounting metal fittings a shelf board for a rack mount and sli...

Page 72: ...a rack must be such that the amount of air flow required for safe operation of the equipment is not compromised Mechanical Loading Mounting of the equipment in the rack must be such that a hazardous condition is not achieved due to uneven mechanical loading Circuit Overloading Consideration must be given to the connection of the equipment to the supply circuit and the effect that overloading of th...

Page 73: ... using set screws at both the upper and lower positions For information about how to remove rubber feet see 6 3 9 Attaching and removing rubber feet Figure 1 8 Exterior View Vertical Installation CAUTION Falling or dropping of the Equipment vertically placed on the desktop may cause injury Be sure to attach the vertical stand accompanying the Equipment and place the Equipment with the vertical sta...

Page 74: ...nterface cable comes off while the power for the equipment is on shut down the OS and disconnect the power cord from the outlet Disconnecting the power cord from the outlet without shutting down the OS might destroy the internal files When you connect a cable for external contacts make sure you connect the cable to a connector for the external contacts EXT It is possible that a voltage as high as ...

Page 75: ...cables the mouse or keyboard may not work properly 3 When you connect USB devices to the USB connectors pay attention to the orientation of the connector In addition in the USB port a USB cable may fall out from the connector by the unexpected contact because there is not the locking mechanism of the connector in a standard When you install this equipment fix USB cables if it is necessary Note In ...

Page 76: ...fy the proper functionality of the 3 pole to 2 pole conversion adapter before using it Make sure you use a power cord with a 2 pole plug with a grounding pole NOTE The power cord that comes with the equipment is rated at the input voltage of 125 VAC When using this equipment at over 125 VAC prepare the power cord fitting input voltage If you use a power cord clamp for preventing accidental disconn...

Page 77: ... 125VAC When using this equipment at over 125VAC prepare the power cord fitting input voltage and inspect the safeness of this equipment enough Common power cords are shown in Table 1 3 1 ANSI American National Standards Institute 2 NEMA National Electrical Manufacture s Association 3 IEC International Electrotechnical Commission 4 CEE International Commission on Rules for the Approval of Electric...

Page 78: ...V VII 3 IEC 83 UK 5 BS 1365 3 IEC 83 Australia 6 AS C112 220V 250V 中华人民共和国 7 GB T 5023 5 GB 1002 GB 2099 1 GB 17465 1 GB 15934 NOTE As an option this equipment offers a cable clamp to be used for attaching the power cord to the equipment Use that cable clamp as required If you use a power cord clamp for preventing accidental disconnection add an extra length to the power cord around the connector ...

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Page 80: ...at may cause a fire or failure of the equipment Make sure sufficient clearance is provided around the equipment when you install See 1 6 2 Installation NOTE When you turn on the power see the following PRECAUTIONS 1 PRECAUTIONS ABOUT THE EQUIPMENT 2 INTERFACE CABLES PRECAUTIONS 1 PRECAUTIONS ABOUT THE EQUIPMENT 4 POWER SUPPLY PRECAUTIONS 1 PRECAUTIONS ABOUT THE EQUIPMENT 5 INSTALLATION ENVIRONMENT...

Page 81: ... turns red when the power is turned on and turns green when the OS starts and the equipment is in operation 6 If you turn on the power for the first time set up the equipment according to 3 1 Setup Procedure When You Turn On the Power for the First Time You need to follow this procedure only once for the first time when you start the equipment after you purchase the equipment After the above steps...

Page 82: ...is on If the OS is Windows 7 To shut down the OS click the Start button at the left bottom corner of the screen and click Shut down After the OS is shut down the power is automatically turned off and only the auxiliary power supply is on standby mode In this mode the status lamp STATUS is off and the standby lamp STBY is on If the normal shutdown process cannot be executed for example a shutdown r...

Page 83: ... the power the system may not be able to recover automatically In the following cases turn off the power at the source of the AC power When the equipment shows an error condition and you have to shut down the power immediately for example when a burning smell is detected When you cannot shut down the equipment due to some error When the power is turned off repeatedly or only the auxiliary power su...

Page 84: ...e disc in the DVD drive failure may result If you keep the disc tray open failure may result When you do not intend to use the DVD drive keep the disc tray inside the DVD drive Do not use an unbalanced CD or DVD due to attached labels and so on a disc with cracks scratches or vertical deviation or a disc with a non standard shape If you do an abnormal sound or vibration may be generated and failur...

Page 85: ... Disc Tray Is Open Front View of the DVD Drive Figure 2 1 DVD Drive Front View 2 6 2 Ejecting a CD or DVD 1 Confirm that the lamp is neither on nor flashing the drive is operating 2 Press the eject button gently to open the disc tray 3 Pick up the CD or DVD Disc tray Lamp Eject button Manual emergency eject hole NOTE When you are writing to a CD or DVD use the OS to eject the disc If you press the...

Page 86: ...Enabling the WOL Wake ON LAN function to enable the WOL function and then follow the steps below 2 7 1 Enabling the WOL Wake ON LAN function By following the procedure below you can set up whether to start WOL when a Magic Packet frame is received In the initial factory settings the WOL function is disabled The display image assumes Windows 10 but it is similar under other OS 1 Execute steps 1 tho...

Page 87: ... in LAN adapter A program for transmitting a Magic Packet frame does not come with the equipment Use a commercially available program for to transmit the Magic Packet frame 1 Wired for Management WfM is a guideline regarding the hardware specifications proposed by Intel Corporation for managing PCs on a network 2 The Magic Packet technology has been proposed by AMD Japan Ltd and can be starting a ...

Page 88: ...f the MAC address of the node This sequence can be anywhere in the packet but it must follow a synchronization stream The synchronization stream is defined as 6 bytes of 0xFF As long as the MAC address that repeats itself 16 times targets the address of the equipment to be started the device can receive a BROADCAST frame A Magic Packet frame is shown in the following figure DA SA Arbitrary data FF...

Page 89: ... used If there is a compatibility issue with the connected hub the auto negotiation function may not work properly and that may affect the communication with other terminals If the auto negotiation function does not work properly configure the LAN interface as follows Table 2 1 Specification of the LAN setting Specification of the hub Specification of the LAN setting Speed Duplex 10 Mbps Half dupl...

Page 90: ... under other OS 1 Log on to the computer using an administrator s account 2 Right click Start Then click Device Manager The Device Manager window appears In Windows 7 click Start Control Panel System and Security System Device Manager Then go to step 3 3 Click the View menu and select Devices by connection ...

Page 91: ...2 OPERATION 2 12 4 Click ACPI x64 based PC Microsoft ACPI Compliant System PCI Express Root Complex ...

Page 92: ...work adapter under it in the example in the figure below Intel R I210 Gigabit Network Connection When you configure the built in LAN LAN2 Click Intel R 100 Series C230 Series Chipset Family PCI Root Port 18 A168 Then double click the network adapter under it in the example in the figure below Intel R I210 Gigabit Network Connection 2 Follow a similar procedure when you update the setting for the n...

Page 93: ...om the Speed and Duplex list Auto Negotiation auto negotiation setting 10 Mbps Half Duplex 10 Mbps Half duplex setting 10 Mbps Full Duplex 10 Mbps Full duplex setting 100 Mbps Half Duplex 100 Mbps Half duplex setting 100 Mbps Full Duplex 100 Mbps Full duplex setting 1 0 Gbps Full Duplex 1 0 Gbps Full duplex setting ...

Page 94: ... transfer speed and the transfer mode select Auto Negotiation at the top of the list to choose the auto negotiation setting 8 Click OK 9 Close the Device Manager window NOTE For information about the precautions for the network see PRECAUTIONS 2 NETWORK ...

Page 95: ...ers long UTP Category 5e or better Fix the master slave mode setting to Master valid only in the 1 0 Gbps setting Follow the procedure below to fix the mater slave mode to Master The link may not function depending on the type of the hub In this case re set the setting to Auto Detect 1 Execute steps 1 though 5 in Setting the network transfer speed in 2 8 Setting Up the LAN Interface 2 Click the Ad...

Page 96: ...e CPU to process all interrupt requests from the LAN adapters If you mount and use multiple LAN adapters confirm that each built in LAN adapter and optional adapter can perform as expected If they do not adjust the network load or change the LAN adapter settings by following the procedure below For details about each configuration item see the description at the bottom of the corresponding setup w...

Page 97: ...OS deadlock broadcast frames from other devices may not be able to be processed and the receive queue may get full If Rx Enabled or Rx Tx Enabled is specified for Flow Control flow control frames are continuously sent from this equipment under such a condition If this happens that may affect the whole network connected to the equipment Specify Disabled for Flow Control at this equipment or at the ...

Page 98: ... or delays the generation of interrupts Receive Buffers This sets the number of Receive Buffers used by the driver when copying data to protocol memory Transmit Buffers This sets the number of Transmit Buffers data segments used by the adapter when recording transmission packets in system memory ...

Page 99: ...ERATION 2 20 Low Latency Interrupt Enables adapters to bypass interrupt moderation and immediately generate an interrupt when certain TCP packets arrive allowing the system to handle the packet more quickly ...

Page 100: ... displayed differs depending on the LAN adapter 2 How the contents are displayed differs depending on the OS You can keep these warnings from being displayed in the event log by changing the LAN adapter settings as follows Note that if you change the settings shown below log entries such as LAN connection and disconnection during system operation are also not recorded and that may make failure ana...

Page 101: ...t is similar under other OS 1 Configuring screen settings for a single display When one display is connected follow the procedure below to configure the screen settings 1 Right click on the desktop to display a menu From the menu click Intel Graphics Setting to start HD Graphics Control Panel NOTE For information about the precautions for the screen see PRECAUTIONS 3 DISPLAY SCREEN When you want t...

Page 102: ...ontrol Panel window click Display 3 Configure the screen setting items displayed on the middle of the window Setting Item Description Resolution This allows you to select the resolution Refresh Rate This allows you to select the refresh rate ...

Page 103: ...ate you must choose from the options described in 5 1 Equipment Specification 6 Supported resolutions NOTE The resolution options may include resolutions larger than the resolutions supported by the connected display If you select a resolution larger than the maximum resolution supported by the display the display will black out After the driver is installed the resolution is automatically set to ...

Page 104: ...et up the multiple display output 1 As described in 1 Configuring screen settings for a single display start Intel HD Graphics Control Panel Display 2 Click Display at the upper left corner in the window and then click Multiple Displays Then configure the settings for multiple displays The following shows how to set up Clone Extended and Collage NOTE The multi stream function daisy chain of Displa...

Page 105: ... check the capabilities of the displays maximum resolution highest refresh rate and so on 1 Select HD Graphics Control Panel Display Multiple Displays 2 Select Select Display Mode Clone 3 When you finish configuring the settings click Apply If you change the resolution or refresh rate the following confirmation screen for the setting change will be displayed Click Yes ...

Page 106: ...ayed in display 2 Which resolution color depth and refresh rate can be selected depends on the capabilities of the display connected 1 Select HD Graphics Control Panel Display Multiple Displays 2 Select Select Display Mode Extended 3 When you finish configuring the settings click Apply If you change the resolution or refresh rate the following confirmation screen for the setting change will be dis...

Page 107: ...ntal resolution becomes the sum of the horizontal resolutions of the two displays The resolution color depth and refresh rate settings are the same for all displays The task bar is displayed only in the main display Which resolution color depth and refresh rate can be selected depends on the capabilities of the connected displays 1 Start HD Graphics Control Panel Display Multiple Displays 2 Under ...

Page 108: ...2 OPERATION 2 29 4 When you finish configuring the settings click Apply If you change the resolution or refresh rate the following confirmation screen for the setting change will be displayed Click Yes ...

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Page 110: ... about 20 minutes Preparation for setup The following items are required during the setup procedure Prepare check them in advance before starting the setup procedure Item Description License certificate Confirm that the license certificate is attached to the body of this computer User name The user name of an administrator account of the computer You can later change it in Control Panel Administra...

Page 111: ...en click the Next button 4 The Create an account for this PC window opens Type a user name in Who s going to use this PC Type a password in Enter password in Make it secure Retype the password in Re enter password Type a hint of password in Password hint Click the Next button 5 After the setup has been completed the sign in operation is performed automatically NOTE Rarely you can not type Japanese...

Page 112: ...actory default setting default When you directly type the capacity select the custom Custom type the partition capacity in GB units 1 GB 1 073 741 824 bytes and click the OK button In case of selecting the custom Custom and clicking the OK button if the value outside the allowable range is typed the following message will be displayed Click the OK button and re type the partition capacity 7 The co...

Page 113: ... is successful the following message is displayed Click the OK button Exit the dialog This completes Windows 10 setup From this point on follow the instruction in 3 2 Configuring Basic Settings after OS Setup to configure the basic settings of the OS ...

Page 114: ...the display language after setup is complete use a recovery DVD to restore the contents of the system drive back to the factory shipped condition and then restart OS setup For information about how to use a recovery DVD to restore the contents of the system drive back to the factory shipped condition see CHAPTER 3 RESTORING THE FACTORY SHIPPED CONDITION USING A RECOVERY DVD Country or region Count...

Page 115: ...anguage Notation in the list English My language is English Portuguese O meu idioma é português Portugal Thai Korean 내 언어 한국어 Chinese Traditional 我的語言是中文繁體 Chinese Traditional ROC 我的語言是中文繁體中華民國 Chinese Simplified 我的语言是中文简体 Japanese 私の言語日本語 ภาษาของฉันคือไทย NOTE After this point Windows 7 uses the language specified here as the language used on the screen In this manual and other manuals of th...

Page 116: ...體台灣 Chinese Simplified 中文简体中国 Japanese Japan 日本語日本 4 The user name input window is displayed Enter the user name and the computer name and click Next ไทย ประเทศไทย NOTE The time and currency format setting can be changed after OS setup is complete Select Control Panel Clock Language and Region and then click Region and Language The Regional and Language Option window opens Configure the time a...

Page 117: ... later 8 The Review your time and date settings window is displayed Configure the time zone the date and the time NOTE Regardless of the display language selected at step 2 UTC Coordinated Universal Time is selected as the time zone by default Set the time zone according to the actual location where this equipment is used Click Next 9 After the setup has been completed this equipment is automatica...

Page 118: ...actory default setting default When you directly type the capacity select the custom Custom type the partition capacity in GB units 1 GB 1 073 741 824 bytes and click the OK button In case of selecting the custom Custom and clicking the OK button if the value outside the allowable range is typed the following message will be displayed Click the OK button and re type the partition capacity 12 The c...

Page 119: ... basic settings of the OS NOTE A message Configuring Windows features complete Do not turn off your computer may be displayed when the OS shuts down or reboots shortly after you complete the setup This message is displayed when the display language resources that you did not choose during the setup are deleted This process may take a couple of minutes Just wait until this process is complete When ...

Page 120: ...ing to 3 1 Setup Procedure Required after the First Power on 3 2 1 1 Outline of basic settings procedure Only MUI version See 2 8 Setting Up the LAN Interface See 2 9 Setting Up the Screen See 3 2 1 2 Setting Up Auto update The procedure takes about 5 minutes Setting up the network environment Setting up the screen See 3 2 1 3 Setting Up display language The procedure takes about an hour Setting u...

Page 121: ... programs are automatically downloaded and installed and Windows 10 IoT Enterprise restarts Automatic is selected by default 2 Notify to schedule restart Update programs are automatically downloaded and installed and a notice to specify the restarting date time is given Perform the following procedure to set auto update 1 Click the Start button and then click Settings from the displayed menu 2 Cli...

Page 122: ...dows Update to manual update 1 Sign in the computer with a computer s administrator account 2 Right click the Start button and then click Run 3 On the Run window type gpedit msc to activate the Local Group Policy Editor 4 On the Local Group Policy Editor window click Computer Configuration Administrative Templates Windows components Windows Update Configure Automatic Updates 5 On the Configure Aut...

Page 123: ... DVD drive The underlined part is an example The information of varies from model to model because the model of the purchased computer is indicated Replace the model described in the subsequent procedure with the model of the purchased equipment 2 Execute the following command from the Command Prompt as administrator dism online Add package Packagepath d language zh cn lp cab Notes 1 Specify the D...

Page 124: ...reen and new user accounts settings window opens On this window select the Welcome screen and system accounts checkbox and New user accounts checkbox and then click the OK button 11 The Change Display Language dialog box appears In this dialog box click the Restart now button 12 After sign in has been completed reopen Control Panel and then click Change date time or number formats 13 The Region wi...

Page 125: ...played to indicate restart On this window click Restart Now button 7 After the OS has started set the first disc of the recovery DVD HITACHI HJ 655 WEM Product Recovery DVD to the DVD drive 8 Execute the following command from the Command Prompt as administrator D WindowsUpdates AMD64 all windows10 0 kb4016635 x64_2b1b48aa6ec51c019187f15059b768b1638a21ab msu 9 A dialog box Preparing the installati...

Page 126: ...hen you turn on the power for the first time 3 2 1 1 Outline of basic settings procedure Only when using the Internet Exp1orer 11 See 2 8 Setting Up the LAN Interface See 2 9 Setting Up the Screen See 3 2 2 2 Setting Up Auto update The procedure takes about 5 minutes Setting up the network environment Setting up the screen Setting up auto update See 3 2 2 3 Internet Explorer 11 setup procedure Int...

Page 127: ...n the Microsoft Web site The following procedure shows how to turn off automatic updating 1 If you are not logged on to the computer as an administrator account log on to the computer as an administrator account 2 Click Start and then click Control Panel 3 The Control Panel window opens Click System and Security 4 Then click Turn automatic updating on or off under Windows Update ...

Page 128: ...19 5 The Choose how Windows can install updates window is displayed Select Never check for updates not recommended and click OK 6 Click the Close button at the upper right corner of the System and Security window ...

Page 129: ... Run as administrator If the administrator account you used for log on is a built in administrator account simply click Command Prompt If you see the User Account Control window click Yes 4 Type the following character string in the command prompt and then press the Enter key C HITACHI IE11 Preparation bat 5 The following message appears and installation of the update program necessary for install...

Page 130: ... Internet Explorer 11 Language Culture name Japanese JA JP English EN US Chinese China ZH CN Chinese Hong Kong ZH hk Chinese Taiwan ZH tw Korean KO Kr Portuguese PT PT Thai TH th Notes 2 Type X86 for 32 bit OS or X64 for 64 bit OS in X86 8 The following window opens On this window click Install 9 The following window opens On this window click Continue Installation of Internet Explorer 11 starts ...

Page 131: ...ernet Explorer setting following the instruction in the window NOTE If the installation failed visit the following site to solve the problem Microsoft technical information document number 2872074 Troubleshooting a failed installation of Internet Explorer 11 https support microsoft com en us kb 2872074 ...

Page 132: ...dministrator account simply click Command Prompt If you see the User Account Control window click Yes 3 At the command prompt type the following and press Enter rmdir s C HITACHI XP_Mode 4 A confirmation message for the deleting directory is output Type y and then press Enter NOTE A virtual environment with license authenticated Windows XP installed is contained in this product as Windows XP Mode ...

Page 133: ...g Windows XP Mode setup This shows a list of the items you need to decide or check before you start setup work See 3 2 3 5 Setting up Windows XP Mode Basic settings of Windows XP Mode are configured The procedure takes about 10 minutes Installing Windows XP Mode Installing Windows Virtual PC Setting up Windows XP Mode Setup completes NOTE Windows XP Mode requires Windows Virtual PC to be installed...

Page 134: ...a menu On the menu click Run as administrator If the administrator account you used for log on is a built in administrator account simply click Command Prompt If you see the User Account Control window click Yes 3 At the command prompt type the following and press Enter cd C HITACHI XP_Mode 4 And then type the following and press Enter Installation starts WXPMode_install bat 5 When the installatio...

Page 135: ...he following and then press Enter C HITACHI XP_Mode Virtual PC The Windows Explorer window is displayed Double click a setup program under the directory Note that a setup program is different depending on whether the OS is a 32 bit or 64 bit version If the OS is a 32 bit version Windows6 1 KB958559 x86 msu If the OS is a 64 bit version Windows6 1 KB958559 x64 msu 3 The Windows Update Standalone In...

Page 136: ...estart begins 3 2 3 4 Preparing Windows XP Mode setup The following items are necessary for the setup work for Windows XP Mode Before you start the setup work decide or check those items beforehand Item Description Password for XPMUser A password for XPMUser administrator account of the computer You can change the setting after the setup ...

Page 137: ...dure below to set up Windows XP Mode 1 Click Start and point to All Programs 2 Click Windows Virtual PC Windows XP Mode 3 The Windows XP Mode License Agreement is displayed Read the license agreement carefully and select the I accept the license terms check box Click Next ...

Page 138: ...stallation folder and credentials window opens In the Password and Confirm password boxes type a password for XPMUser Click Next 5 A window for configuring Automatic Updates is displayed Select Not right now and click Next ...

Page 139: ...3 SETUP 3 30 6 A window is displayed to indicate setup will share the drives Click Start Setup 7 A window is displayed to show the Windows XP Mode setup is progressing ...

Page 140: ... first logon The operation of the system will not be affected Source Service Control Manager Event ID 7005 Type Error NOTE When Windows XP Mode is started for the first time after the setup you may find the time zone of Windows XP Mode is not the same as the time zone of Windows 7 If this happens you need to manually change the time zone of Windows XP Mode so that they are the same ...

Page 141: ... Start Command Prompt to launch an uninstallation program Click Start and point to All Programs Click Accessories Right click Command Prompt to show a menu On the menu click Run as administrator If the administrator account you used for log on is a built in administrator account simply click Command Prompt If you see the User Account Control window click Yes 3 At the command prompt type the follow...

Page 142: ...ess Enter If you do not want to uninstall press n and press Enter The uninstallation will be aborted 6 When the uninstallation finishes the following message is displayed to indicate the uninstallation is complete Uninstallation completed This completes the uninstallation procedure for Windows XP Mode Close the command prompt and then uninstall Windows Virtual PC ...

Page 143: ...d on to the computer as an administrator account log on to the computer as an administrator account 2 Click Start and then click Control Panel 3 Click Programs 4 Under Programs and Features click View installed updates 5 The Installed Updates window opens From the list select Windows Virtual PC KB958559 and then click Uninstall ...

Page 144: ... system Click Restart Now to restart This completes the uninstallation procedure for Windows Virtual PC NOTE When you want to reinstall Windows XP Mode follow 3 2 3 2 Installing Windows XP Mode and 3 2 3 5 Setting up Windows XP Mode You may see the following dialog box during Windows XP Mode setup In this case click Create New to continue the setup process ...

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Page 146: ...1 Error Warning Eventlog During the OS setup Source Event ID Type Search ProfileNotify 2 Error Security Center 16 Error volmgr 49 Error Service Control Manager 7022 7023 7000 7009 7024 7043 Error Bits Client 16392 Error Search 1008 Warning e1rexpress 27 Warning Kernel PnP 219 Warning User Profiles Service 1534 Warning Event ID 7009 and 7023 may be recorded in the event log during the OS setup and ...

Page 147: ...equipment may record the following events in the event log while the OS is running but those events do not affect the operation of the system Table 4 2 Error Warning Eventlog While Windows 7 running 1 2 Source Event ID Type DistributedCOM 10010 Error WMI 10 Error User Profile Service 1530 Warning elrexpress 27 Warning ...

Page 148: ...e operation of the system For detail see the following web site Microsoft technical information Document number 2537729 Disk event ID11 may be recorded when you connect USB flash memories or USB disks to the computer which installed Windows 7 or Windows Server 2008 R2 https support microsoft com ja jp kb 2537729 Source CD ROM Event ID 51 event may be recorded in the event log As long as you can ac...

Page 149: ...events in the event log while the OS is running but those events do not affect the operation of the system Table 4 3 Error Warning Eventlog While Windows 10 running 1 2 Source Event ID Type DistributedCOM 10010 Error Search 3104 Error Security SPP 1014 8198 8200 Error Time Service 134 Warning Search 3036 Warning ...

Page 150: ... Activation permission for the COM Server application with CLSID and APPID to the user NT AUTHORITY SYSTEM ID S 1 5 18 from address LocalHost Using LRPC running in the application container Unavailable SID Unavailable This security permission can be modified using the Component Services administrative tool Please confirm that CLSID and APPID recorded in event log are as follows CLSID D63B10C5 BB46...

Page 151: ... this equipment scheduled defragmentation by Disk Defragmenter is turned off If you want to defragment disks using Disk Defragmenter you can do that by using either one of the methods below a Turn on scheduled defragmentation by Disk Defragmenter b Run Disk Defragmenter manually The procedure of each method is described below a Turn on scheduled defragmentation by Disk Defragmenter 1 If you are no...

Page 152: ...indows is displayed only once for the first time Then click Remove settings 5 The Disk Defragmenter window appears Under Schedule click Turn on schedule 6 The Disk Defragmenter Modify Schedule window appears Select the Run on a schedule recommended check box ...

Page 153: ... do not conflict with the schedule of the applications for business use The initial schedule of defragmentation is as follows Frequency Weekly Day of the week Wednesday Start time 1 00 8 Click Select disks 9 The Disk Defragmenter Select Disks For Schedule window appears As required select the drives you want to defragment Click OK Notes 1 SSD is not appeared on Select Disks For Schedule window ...

Page 154: ...TIONS WHILE THE OS IS RUNNING 4 9 10 The Disk Defragmenter Modify Schedule window appears Click OK 11 The configured schedules are displayed under Schedule Check the contents and click Close to close the window ...

Page 155: ...hard drive The following windows is displayed only once for the first time Then click Remove settings After you finish the procedure above disk defragmenter schedule is disabled If you want to disable disk defragmenter schedule after running disk defragment proceed to step 7 5 The Disk Defragmenter window appears Under Current status select the drive you want to defragment and click Defragment dis...

Page 156: ...ing the method below Click Defragment your hard drive under Administrative Tools The Disk Defragmenter window appears Under Schedule click Turn on schedule The Disk Defragmenter Modify Schedule window appears Check off the Run on a schedule recommended check box Then click OK 8 Scheduled defragmentation is turned off 9 Click Close to close the window ...

Page 157: ...at by using either one of the methods below a Turn on the drive optimization schedule b Run the drive optimization manually The procedure of each method is described below a Turn on the drive optimization schedule 1 Sign in to the computer as an administrator and display the Control Panel windows 2 Click System and Security 3 Under Administrative Tools click Defragment and optimize your drives ...

Page 158: ... Under Scheduled optimization click Turn on 5 The Optimization schedule window appears Select the Run on a schedule recommended check box 6 As required configure the frequency of defragmentation The initial schedule of defragmentation is as follows Frequency Weekly 7 Click Choose ...

Page 159: ...timize on a regular schedule window appears As required select the drives you want to defragment Click OK 9 The Optimization schedule window appears Click OK 10 The configured schedules are displayed under Scheduled optimization Check the contents and click Close to close the window ...

Page 160: ... in a Turn on the drive optimization schedule 2 The Optimize Drives window appears Under Status select the drive you want to defragment and click Optimize When the disk optimization process is complete the date and time of the optimization is displayed in the Last Run column 3 Click Close to close the window ...

Page 161: ...ction may adversely impact application performance compared with when using Windows 7 in some cases 4 5 Factory Shipped Network Settings Turning off SNP Scalable Networking Pack The purpose of SNP is to reduce the processor load by delegating TCP related processing to the network adapter SNP is made of the following three features TCP Chimney Offload Receive Side Scaling RSS Network Direct Memory ...

Page 162: ...ows will be displayed on the Control panel System and Security System but you can use it as it is 4 7 Startup Repair Function Startup repair function cannot be used in Startup Repair window in Windows 7 because a keyboard or mouse connected to the USB3 0 port dose not work 4 8 Display of Device Manager In the Device Manager window the item of PCI Simple Communications Controller is in the state wh...

Page 163: ... PCIe x16 Full height Short size 7 SLOT4 PCIe x4 Full height Short size 8 PCI SLOT5 PCI Full height Long size 5V 32bit 33MHz 9 SLOT6 PCI Full height Long size 5V 32bit 33MHz SLOT7 PCI Full height Long size 5V 32bit 33MHz External Dimensions Width Depth Height 400 450 150 mm rubber feet and rack mounting metal fittings not included RAS features Hardware status monitoring fan failure temperature fai...

Page 164: ...st confirm the output resolution specification of DisplayPort DVI conversion adapter 4 Audio output of DisplayPort is not supported 5 DisplayPort VGA analog RGB conversion adapter is not supported 6 In case of D model SLOT 1 can not be used because RAID card is installed 7 A PCI Express x16 connector is used but the internal connection is equivalent to PCI Express x8 8 A PCI Express x8 connector i...

Page 165: ...S types see 3 Pre installed OS model specifications If xx is NO an OS is not installed Depending on the language of the OS y is either J Japanese or M MUI Multilingual User Interface A language supporting in MUI is English Korean Portuguese Thai Chinese China Chinese Hong Kong special administrative region Chinese Taiwan Only Windows 7 model support The alphabet at the end denotes the model A A mo...

Page 166: ...FETY INSTRUMENTS Manual number WIN B 0004 5 Option specifications Table 5 5 Option specifications Item Specifications LAN adapter 1000BASE T 100BASE TX 10BASE T by auto negotiation 2 For details see 8 Optional LAN adapter specifications HJ F6550 20 External control port B contact including RS232C 1 port D sub 9 pins For details see 5 8 2 External control specifications A contact including RS232C 1...

Page 167: ... refresh rates are different depending on the display Consequently some settings may not be used for a specific display 7 Main memory specifications Only the following combinations can be used for the configuration of the main memory of this equipment Table 5 7 Main memory constitution list Slot A Slot B Total capacity 4GB 4GB 4GB 4GB 8GB 8GB 8GB 16GB 8 Optional LAN adapter specifications HJ F6550...

Page 168: ...r each of the USB ports extension slots PCI Express PCI and DisplayPort Make sure that the inrush current when a device is connected does not exceed the specified maximum current If the inrush current exceeds the specified maximum current the surge protection circuit may be activated and the connected device may not be recognized Table 5 10 Maximum current specifications by function Item Voltage M...

Page 169: ... size of the video BIOS may change in future versions 2 The extended BIOS space is a narrow space between D0000 and DFFFF and may already be in use by other devices In addition the size of the BIOS of standard built in adapters may change in future versions It is advisable that you do not use the extended BIOS space if at all possible when you design a new device If you do a contention may occur b...

Page 170: ...0A0 00B1 Interrupt controller 00B2 00B3 Power management controller 00B4 00BD Interrupt controller 00F0 Coprocessor 0000 00FF Reserved Domain except the above 0240 025F RAS LSI register 0290 02AF Super I O 02F8 02FF Serial port 2 COM2 03F8 03FF Serial port 1 COM1 04D0 04D1 Interrupt controller 0CF8 0CFB PCI configuration address 0CF9 Reset controller 0CFC 0CFF PCI configuration data 0100 0CFF Rese...

Page 171: ...ress slot2 PCI slot6 SATA controller IRQ17 PCI Express slot3 PCI slot7 IRQ18 PCI Express slot4 IRQ19 PCI slot5 IRQ20 Not used IRQ21 Not used IRQ22 Not used IRQ23 Not used MSI xHCI Onboard Video Onboard LAN NOTE The above list is valid when the APIC is enabled The IRQ numbers of PCI slots are valid when the INT A terminal is used The IRQ numbers are fixed and you cannot change the settings shown ab...

Page 172: ...IRQ13 Coprocessor IRQ14 Not used IRQ15 Not used 5 5 Serial Port Settings The factory default settings for the serial ports are as follows Do not change those settings If you do the equipment may not work properly Table 5 14 Serial port default settings Name recognized by the BIOS I O address 1 IRQ assignment 1 Name recognized by the OS Note Serial port A 3F8h IRQ 4 COM1 Standard feature Serial por...

Page 173: ... press the key Tab When you configure the date and time by pressing this key the focus moves between setting items for example from month to day and from hour to minute Enter Used for moving from a higher menu to a lower menu exiting the setup saving data to the SPI ROM or other purposes 3 Overview of the setup menu The setup menu consists of the following items Main This is the screen displayed w...

Page 174: ... If you change the setting to Enabled you can skip the memory check and the startup time will be shortened In normal operation specify Disabled for the setting Correctable ECC Error Pass Specifies whether to display a message and pause the startup or to ignore the error and proceed with the startup when a Correctable ECC Error is detected System Memory Automatically recognized BIOS Version Automat...

Page 175: ...n Enabled I O Device Configuration Serial port A Enabled Do not change this setting Base I O Address 3F8h Interrupt IRQ4 Serial port B Enabled Base I O Address 2F8h Interrupt IRQ3 Core Multi Processing Enabled Hyper Threading Enabled No Execute Mode Mem Protection Enabled MMIO Range Dynamic Legacy USB Support Enabled Specifies whether to activate USB devices If you specify Disable for this setting...

Page 176: ...ONS ABOUT THE BIOS SETTINGS FAN failure detection Enabled Specifies whether the until will detect a fan failure when the power is turned on Do not change this setting Power saving mode Disabled Specifies whether to launch the CPU in the power saving mode Do not change this setting Boot Boot Priority Order 1 USB FDD 2 SATA CD DVD 3 USB CD 4 DRIVE1 5 DRIVE2 6 PCI SCSI 7 OPTION PORT 8 USB HDD 9 Inter...

Page 177: ...rting the setup menu 2 Open Exit in the top menu Move the cursor to Load Setup Defaults and press Enter The message Load default configuration now is displayed 3 Select Yes and press Enter 4 Open Exit in the top menu again Move the cursor to Exit Saving Changes Press Enter The message Save configuration changes and exit now is displayed 5 Select Yes and press Enter This completes the procedure ...

Page 178: ...nder a menu group Enter Used for starting a selected item Table 5 18 Boot menu list Top menu Item 1 Behavior Note Boot Menu SATA CD DVD Start up from internal DVD drive These are only displayed that the devices are connected and enabled by Boot Priority Order in the BIOS setup menu DRIVE1 Start up from Drive bay 1 DRIVE2 Start up from Drive bay 2 Internal Shell When the setting of UEFI Boot is Ena...

Page 179: ...e System Clock Specification Item Specifications Time function Hour Minute Second 24 hours clock Date function Year Month Date Precision 4 seconds per day Battery backup Lithium battery Rough estimates when the ambient temperature is 25 C For your information the system program normally updates the internal clock by using a periodic timer The internal clock is adjusted by reading the time and date...

Page 180: ...Function of Each Part 1 Motherboard Standard USB2 0 1 1 port front Pin No Signal name U1 5V U2 USBD1 U3 USBD1 U4 GND L1 5V L2 USBD0 L3 USBD0 L4 GND USB3 0 2 0 1 1 port rear Pin No Signal name Pin No Signal name L1 1 5V U1 10 5V L2 2 USBD0 U2 11 USBD1 L3 3 USBD0 U3 12 USBD1 L4 4 GND U4 13 GND L5 5 SSRX1 U5 14 SSRX2 L6 6 SSRX1 U6 15 SSRX2 L7 7 GND U7 16 GND L8 8 SSTX1 U8 17 SSTX2 L9 9 SSTX1 U9 18 SS...

Page 181: ...name 1 CD 6 DSR 2 RD 7 RTS 3 TD 8 CTS 4 DTR 9 RI 5 GND LAN port RJ 45 modular port 8 pins Pin No Signal name 1 TRD0 2 TRD0 3 TRD1 4 TRD2 5 TRD2 6 TRD1 7 TRD3 8 TRD3 For network connection use a cable specified as follows Cable specification UTP cable twisted pair cable without shield category 5e or 6 1 8 5 9 1 6 ...

Page 182: ...o port DisplayPort 20 pins Pin No Signal name Pin No Signal name 1 MainLane0 11 GND 2 GND 12 MainLane3 3 MainLane0 13 CONFIG1 4 MainLane1 14 CONFIG2 5 GND 15 Aux 6 MainLane1 16 GND 7 MainLane2 17 Aux 8 GND 18 HotPlug 9 MainLane2 19 GND 10 MainLane3 20 3 3V Note 1 If you use DisplayPort DVI conversion connector for triple display you must select the active conversion connector and perform the prior...

Page 183: ... 1 AGND 2 LIN_L 2 LOUT_L 3 LIN_R 3 LOUT_R 1 2 3 NOTE The diameter of the mold of the cable must be 10 mm or less If the diameter of the mold is larger than 10 mm when you try to connect cables to both LINE IN and LINE OUT the two molds get in the way of each other and you cannot insert the connectors Audio cable Plug Mold ...

Page 184: ...Pin No Signal name Pin No Signal name 1 MCALL_1 14 MCALL_2 2 GENDO0_1 15 GENDO0_2 3 GENDO1_1 16 GENDO1_2 4 WDTTO_1 17 WDTTO_2 5 PSDOWN_1 18 PSDOWN_2 6 GENDI0_1 19 RMTPWRON_2 GENDI2_2 7 RMTSTDN_1 GENDI_1 20 RMTSTDN_2 GENDI_2 8 RMTRESET_2 21 GENDI1_2 9 CPUSTOP_2 22 GENDI0_2 10 GENDO2_2 23 CPUSTOP_1 11 RMTRESET_1 24 GENDO2_1 12 GENDI1_1 25 GND 13 GENDI2_1 1 14 13 25 ...

Page 185: ... Buzzer Indicator Semiconductor device 1 RMTSHTDN and GENDI use the same contact switched by the RAS software setting RMTPWRON and GENDI2 use the same contact switched by the jumper pin setting For details see 6 6 Enabling the Remote Power On Function 2 When you use the RMTPWRON function make sure no noise is added to the external contact If the contact is closed for 15 ms or more during the soft ...

Page 186: ...sed When maintenance is requested Contact closed GENDO0_1 GENDO0_2 These are general purpose contact output signals A user can assign a function to each one of the contacts GENDO0 through GENDO2 When the power is off Contact open A contact When the power is off Contact open A contact User defined User defined GENDO1_1 GENDO1_2 When the power is off Contact open A contact When the power is off Cont...

Page 187: ...ENDI2_1 RMTPWRON_1 GENDI2_2 RMTPWRON_2 This is a general purpose input signal A user can assign a task to contact GENDI2 This input can also be used for the remote power on function 2 1 You can use a pulse input for the RMTSHTDN contact and the RMTRESET contact When you use a pulse the contact must be closed for at least 500 ms Note that these two signals should not be closed at the same time 2 Us...

Page 188: ...al Control Cable and Connector The shielded grounding of the cable must firmly contact the conductor of the plug case frame ground Do not connect a GND pin of the EXT port to the shielded grounding because all GND pins are signal ground If you do so the equipment may malfunction Cable specification recommended cable Item Specifications Note Maximum cable length 30 m Electric shield of the cable Re...

Page 189: ...le specifications see 5 9 2 3 5 Serial port COM1 15 Use a shielded cable 6 Serial port COM2 Optional 7 Front USB2 0 1 1 2 ports 3 Use a USB 2 0 compliant shielded cable 8 Rear USB3 0 2 0 1 1 6 ports 2 Depending on a device to connect use a USB 3 0 compliant shielded cable or a USB 2 0 compliant shielded cable 9 Audio LINE IN LINE OUT 2 NOTE If you use cables longer than the recommended maximum cab...

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Page 191: ...nute Otherwise the injury of hands and fingers may result NOTICE Before you move this equipment make sure you shut down the OS disconnect the plug of the power cord from the outlet and wait for at least one minute If you do not the HDDs and other devices may fail When you transport or carry the equipment pack it in the dedicated container container and packing materials used when the equipment was...

Page 192: ...dust filter may lose its function a Frequency Clean a dust filter between once per month and once per three months depending on the amount of dust in the environment b Procedure 1 Shut down the OS 2 Unplug the power cord from the outlet Wait for at least one minute before you start cleaning 3 Take out the dust filter located on the front panel Then dust or wash the filter If you wash the filter wa...

Page 193: ...en you use detergent spray a minimum amount of detergent on a cloth Before wiping the keyboard with a wet cloth wring out the cloth well Use a soft cloth such as gauze Before using detergent carefully read the instructions on use of the detergent Cover the whole keyboard with gauze spray detergent all over it leave it for a couple of minutes and wipe off the keyboard HITACHI Detergent Detergent HI...

Page 194: ...ipment Inspection of fan rotation dust removal Removal of foreign objects that have entered the equipment Other general inspection items Once per year Replacing dust filters Once per year Measuring the power voltage Once per year Operation check Operation check of switches and indicators Operation check by using test programs Once per year Periodic replacement of replacement components As required...

Page 195: ...the internal connection is equivalent to PCI Express x1 2 A PCI Express x16 connector is used but the internal connection is equivalent to PCI Express x8 Figure 6 1 Types and Locations of Installed Components Power Supply Unit The cover of the equipment Dust filter Lithium battery Main memory slot from right to left A2 and B2 DVD drive HDD Fan duct Slot 2 3 PCI Express x16 2 Slot 4 PCI Express x4 ...

Page 196: ...uipment with your hand when you install or remove an extension board Those parts are hot and if you touch them you may get burned In addition if you touch them they may get damaged and that may result in failure of the equipment Allocate sufficient clearance for maintenance work Carry out the work on a flat surface See 1 6 2 Installation Wear cotton gloves when you install or remove components Whe...

Page 197: ...fore installing or removing components 1 Removing the cover of the equipment 1 Remove the three screws on the rear of the equipment 2 Slide the cover to the rear of the equipment 3 Lift the cover up Figure 6 2 Removing the Cover of the Equipment 2 Installing the cover of the equipment When installing the cover of the equipment reverse the procedure described in 1 Removing the cover of the equipmen...

Page 198: ...n board Otherwise failure of the equipment may result 1 Before installing or removing an extension board Before starting to work see 6 3 2 Before installing or removing components When extension boards have been already installed to the slots install or remove the extension board from a big number slot after removing a small number slot When you install some extension boards at a time install exte...

Page 199: ... Slot 3 PCI Express x16 Full height Short size 1 Slot 4 PCI Express x4 Full height Short size 2 Slot 5 PCI Long size 3 Slot 6 PCI Long size Slot 7 PCI Long size 1 A PCI Express x16 connector is used but the internal connection is equivalent to PCI Express x8 2 A PCI Express x4 connector is used but the internal connection is equivalent to PCI Express x1 3 When installing an extended disk drive onl...

Page 200: ...er WARNING Always attach a slot cover to each unused slot and attach a connector cover to each unused connector Otherwise failure of the equipment or a fire may result CAUTION If you bend the tab of the grounding spring at the slot by mistake when you remove an extension board be careful not to cut your fingers when you fix the bend because the tab has a sharp edge NOTE There is a case that the pa...

Page 201: ...press connector 3 Insert an extension board for the connector of the extension slot horizontally while pushing the both ends of an extension board 4 Push directly above the connector terminal of an extension board and insert an extension board completely 5 Fix an extension board or a slot cover to the extension slot with a screw 6 Attach the cover of the equipment Figure 6 3 Installing an extensio...

Page 202: ... to the equipment before you install or remove main memory Otherwise failure of the equipment may result 1 Before installing or removing a main memory Before starting to work see 6 3 2 Before installing or removing components For information about the location of the main memory slots see Figure 6 7 Installing a main memory Before installing or after removing the main memory module place the tip o...

Page 203: ...cities on slot A2 and slot B2 If you do the modules may not be recognized 1 Follow the instructions in 6 3 3 Installing and removing the cover of the equipment to remove the cover of the equipment 2 Refer to the figure below and remove the SATA cables from the backboard connectors Figure 6 4 Removing the SATA cables RAID connector SATA1 connector SATA0 connector RAID Note When installing the SATA ...

Page 204: ...Memory slot A1 Memory slot B1 Total capacity 1 4GB 4GB 2 4GB 4GB 8GB 2 8GB 8GB 16GB 3 Removing main memory Follow the procedure described in 2 Installing a main memory in reverse to remove main memory Also be careful when opening locks at both ends of the connector of the memory slot at the same time a main memory will be disconnected from the memory slot 4 Reconfiguring the memory dump file setti...

Page 205: ...he OS unplug the power cord from the outlet and wait for at least one minute In the D model RAID 1 hot swap model when you replace an HDD to recover form a failure in one HDD with the power of the equipment turned on see 10 4 2 Recovery from a failure in one HDD Install or remove an HDD only if necessary for example when you need to replace an HDD due to failure If you do it frequently failure of ...

Page 206: ...ht and open the front cover 2 Loosen two set screws for the Drive case 3 Hold two set screws for the Drive case and pull out the case Figure 6 6 Opening the front cover Figure 6 7 Removing an HDD Set screws for the Drive case Push down on the two claws on the left and right and open the front cover ...

Page 207: ...o much force to the connector Slowly pull out the hard disk in order not to subject the HDD When you connect an HDD to a connector do not subject the HDD to shock or jarring Always install the system disk in drive bay 1 Even if the system disk is incorrectly installed in the drive bay 2 the OS will start up so pay attention to the mounting position of the disk In the D model the capacities of HDD1...

Page 208: ...ing or removing a DVD drive Before starting to work see 6 3 2 Before installing or removing components 2 Removing a DVD drive 1 Follow the instructions in 6 3 3 Installing and removing the cover of the equipment to remove the cover of the equipment 2 Follow the instructions in 6 3 5 Installing and removing an HDD to open the front cover 3 Remove the fixed claw of the DVD cover 4 Slide the DVD cove...

Page 209: ...w fixing the DVD drive 7 Pull the DVD drive lightly toward the front of the equipment and remove the DVD drive cable from the DVD drive 8 Remove the DVD drive from the equipment Figure 6 11 Removing the DVD drive 3 Installing a DVD drive Follow the procedure described in 2 Removing a DVD drive in reverse to installing a DVD drive 8 7 Remove the cable ...

Page 210: ... check if the rack mounting metal fittings are attached properly If they are not attached properly or the screws are loose the equipment may fall and personal injury may result NOTICE The orientation of a rack mounting metal fitting is fixed if it is to be attached to the equipment Make sure the orientation is correct 1 Before attaching or removing rack mounting metal fittings Before starting to w...

Page 211: ...ittings Figure 6 12 Attaching Rack Mounting Metal Fittings 3 Follow the instructions in 6 3 3 Installing and removing the cover of the equipment to install the cover of the equipment 3 Removing rack mounting metal fittings Follow the procedure for attaching rack mounting metal fittings in reverse to remove them Rack mounting metal fittings L or R is indicated on the external side of a rack mountin...

Page 212: ... installing or removing components 2 Removing rubber feet 1 Insert the blade of a slotted screwdriver into the center part of a mounted rubber foot 2 Gradually pry up the cap at the center of the rubber foot by gently pushing the handle of the driver toward the bottom plate of the equipment Figure 6 13 Removing a Rubber Foot Cap Slotted screwdriver Slotted screwdriver 1 2 ...

Page 213: ...vertical installation do not use set screws for the cover to secure the equipment If you use the set screws for the cover the equipment may fall and personal injury may result 4 Installing rubber feet and cover screws Align the rubber feet with the holes on the bottom of the equipment and push down the cap at the center of each rubber foot Cover screw NOTE Save the rubber feet and keep them in a s...

Page 214: ...o open the front cover 2 Remove the dust filter from the front cover 3 When you install a dust filter follow the above procedure in reverse Figure 6 15 Replacing a dust filter WARNING Make sure to install a dust filter to equipment If you do not dusts enter into the equipment and the short circuit fire may occur as a result Dust filter Front cover ...

Page 215: ...ry in correct polarity Installing it in wrong polarity may cause abnormal reaction such as charging or shorting resulting in a liquid spill heat generation or a burst battery 1 Before removing a lithium battery Before starting to work see 6 3 2 Before installing or removing components NOTE Before replacing the battery make sure you record the BIOS settings Restore the BIOS settings after you repla...

Page 216: ...ery holder as shown in the figure below 3 Remove the lithium battery from the BAT connector on the motherboard Figure 6 16 Removing a lithium battery 3 Installing a lithium battery When you install a lithium battery follow the above procedure in reverse NOTE When you connect a cable make sure the orientation of the cable is correct and insert the connector without applying too much force on the co...

Page 217: ...ptional RAS external control port remove the jumper socket attached to the JP2 pins on the motherboard Whether a jumper socket is attached determines whether the function of the external contact GENDI2 is a general purpose digital input signal or the remote power on signal See 5 8 2 External control specification Table 6 4 Remote Power On setting Whether a jumper socket is attached GENDI2 setting ...

Page 218: ...on board to remove an extension board if the extension board is interfered with the work 3 Remove the jumper socket from the JP2 pin The JP2 pin is located on the straight line of the slot 5 connector Figure 6 17 Removing a Jumper Socket 3 Attaching a jumper socket Follow the procedure described in 2 Removing a jumper socket in reverse to attaching the jumper socket NOTE Save the jumper socket in ...

Page 219: ...nue the system you have built After you restore the contents of the system drive back to the factory condition follow the procedure described in CHAPTER 3 SETUP to set up the OS The following is a rough flow chart of the procedure Restoring the factory condition Preparation For details see 7 2 Preparation This shows a list of the items you need to prepare and the items you need to decide or check ...

Page 220: ...e all external storage devices to resume the hardware configuration at the factory shipment before you perform restoration work using a recovery DVD When a recovery DVD is used all data in the system drive is deleted Back up the data beforehand as required 7 2 Preparation Before you start restoration work using recovery DVDs have the following recovery DVDs ready Recovery DVD for HF W HITACHI HJ 6...

Page 221: ...derlined part is the model number of the equipment you purchased and therefore the part indicated as is different depending on the model In the following description of the procedure replace the HJ 655x with the actual model number of the equipment you purchased 2 When you boot from the recovery DVD the confirmation message is displayed Note If you cannot boot from the recovery DVD turn off the eq...

Page 222: ...7 RESTORING THE FACTORY SHIPPED CONDITION USING A RECOVERY DVD 7 4 shut down If you want to go back to the confirmation window for the attention message click Cancel ...

Page 223: ...ention message is displayed If you are OK with the attention message click Yes If you are not OK with the message click No When you click No the following message box is displayed Click OK The recovery DVD is automatically ejected and then the equipment is automatically shut down If you want to go back to the confirmation window for the attention message click Cancel ...

Page 224: ...drive If you select this option and click Next proceed to step 5 Only the system and boot partition Select this option if the system drive has partitions other than the boot partition the partition on which Windows is installed for data storage or other purposes and you want to restore the system drive back to the factory shipped condition while keeping these partitions If you select this option o...

Page 225: ...RY DVD 7 7 When you click Cancel the following message is displayed Click OK The recovery DVD is automatically ejected and then the equipment is automatically shut down If you want to go back to the selection window for the drive restore option click Cancel ...

Page 226: ...not OK with the displayed partition size to be restored click No The selection window for the drive restore option returns When you select Only the system and boot partition in the selection window for the drive restore option 6 If you select Only the system and boot partition in the selection window for the drive restore option the confirmation window for the settings of the drive restoration is ...

Page 227: ...ollowing picture is a example that the number of recovery DVDs is two Note If you select Only the system and boot partition in the selection window for the drive restore option the boot partition is formatted before the restoration process Formatting the partition may take up to a couple of minutes The time required for formatting depends on the size of the boot partition During the format process...

Page 228: ...very DVD is automatically ejected Remove the recovery DVD from the DVD drive and insert the next recovery DVD The following picture is a example that the number of recovery DVDs is two 9 When you click Continue it is displayed Preparing Recovery Please wait a few minutes in the Status box Then the restoration process back to the factory shipped condition resumes and the progress is displayed in th...

Page 229: ...omplete is displayed in the Status box and the recovery DVD is automatically ejected Remove the recovery DVD from the DVD drive and then click Exit The equipment will be shut down The system drive of the HF W6500 Model 55 50 is now successfully restored to the factory condition by using a recovery DVD After you finish the procedure above follow the instruction in CHAPTER 3 SETUP to set up the OS ...

Page 230: ... DVD Read tests and so on Check if the DVD drive works properly Read tests and so on 3 Drive failed or not connected Please refer to the SETUP GUIDE Check if the system drive is connected correctly Check the integrity of the system drive Read Write tests and so on 4 Failed to access the drive Please refer to the SETUP GUIDE 5 Failed to assign drive letter Please refer to the SETUP GUIDE Check that...

Page 231: ...Status check GUI display Hardware status window Notification Event notification Pop up notification Digital LEDs for Status indication Remote notification Status acquisition by using library functions Control Shutdown Startup suppression Automatic shutdown Shutdown by Library functions Startup suppression when severe failure occurs Controlling general purpose external contacts Controlling the Digi...

Page 232: ... as a process with the highest priority real time priority class can run properly the status lamp on the front of this equipment is lit in green 3 Watchdog timer monitoring This feature monitors whether processes are scheduled properly using the watchdog timer implemented on this equipment This feature also offers a library to use the watchdog timer GUI feature settings 4 RAS setting window This w...

Page 233: ...bar and set envdisp MFC Application icon to be displayed in the notification area of the taskbar 6 Event notification This feature enables a user application to check the hardware status of this equipment by monitoring the status of event objects 7 Pop up notification This feature notifies a user that an error has occurred in the hardware of this equipment by displaying pop up messages 8 Digital L...

Page 234: ...s display digital LEDs with the RAS library Four input and three output general purpose external contacts are available If you use those contacts signals can be input from an external device to this equipment and signals can be output from this equipment to an external device Library functions 15 RAS library interface This interface offers library functions for recording log information in additio...

Page 235: ...the chassis This feature periodically measures the temperature inside the chassis of this equipment and records the data in a file Simulation 21 Hardware status simulation This feature simulates the hardware status of this equipment including the status of the fans and drives as well as the temperature inside the chassis By using this feature you can test a user application without an actual hardw...

Page 236: ...e of Windows 7 you can select from the three types except Automatic memory dump and Active memory dump Because the memory dump file type determines how far you can analyze the failure by using the dump file we recommend selecting Complete memory dump whenever you can The factory default is Complete memory dump Complete memory dump The entire contents of system memory is recorded The boot volume 2 ...

Page 237: ...0MB When an incident occurs that triggers a memory dump or the reset switch is pressed the process that triggers a memory dump is started after the window called blue screen is displayed NOTE The time required for collecting a memory dump depends on the type of dump file collected the configuration of the mounted drives and the memory capacity It should be noted that if you keep the factory settin...

Page 238: ...ing recommended for this equipment click Yes to close the message box The memory dump and virtual memory settings are updated and the area for saving a memory dump is allocated automatically as required If the following message is displayed afterward to prompt you to restart the system click OK to close the message box and then restart the system NOTE If you do not want to use the system with the ...

Page 239: ...k the Advanced tab 5 Click Change which is under Virtual memory 6 Clear the Automatically manage paging file size for all drives check box 7 In the Drive list select the drive that stores the paging file you want to change For explanation assume C system drive is clicked here 8 Select Custom size In the Initial size MB or Maximum size MB box type the new size of the paging file in megabytes Then c...

Page 240: ...ave to enter a name 5 Select the Overwrite any existing file check box 6 Click OK In order to enable a Complete memory dump as recommended for this equipment follow the procedure below 1 Double click the SetCrashDump reg file under C Program Files HFWRAS init 2 The following message box will open Click Yes 3 A message box will appear indicating that information has been added successfully Click OK...

Page 241: ...a remote shutdown signal input startup is suppressed only when Enable automatic shutdown at remote shutdown input is selected in the RAS setting window If an automatic shutdown is not selected startup is not suppressed For information about how to use the RAS setting window refer to HF W6500 Model 55 50 RAS FEATURES MANUAL When a remote shutdown signal input is detected the equipment displays a bl...

Page 242: ...maintenance or data for post failure analysis during preventive maintenance or when problems occur mdump Used for copying a memory dump file to a portable medium when a memory dump is collected due to a STOP error createdmp Used for reserving a disc area for a memory dump file when a message is displayed indicating the capacity of the memory dump file is insufficient getrasinfo Used for checking t...

Page 243: ...under the system drive usually C and the data is saved under that directory When the e option is used specify the directory where you want to store the decompressed data If this option is not used the data is decompressed under the current directory Table 8 4 shows the information collected by the logsave command Table 8 4 Information Saved by logsave Item Description Windows event log file Backup...

Page 244: ...run multiple instances of the logsave command simultaneously Start the command prompt with administrator privileges and run the command The log information can also be collected by using a program in the start menu For details refer to HF W6500 Model 55 50 RAS FEATURES MANUAL When you run the logsave command it may take long time more over than ten minutes to run msinfo32 exe System information to...

Page 245: ... e option the compressed file will be decompressed The following options are available for this command n Files will be copied without compression e file name A file compressed by the mdump command will be decompressed You must specify the file name Copy destination path name When the e option is not specified specify the drive name of the copy destination If you want to copy files to a directory ...

Page 246: ...t registered on the computer as a member of the Administrators group You cannot run multiple instances of the mdump command simultaneously Start the command prompt with administrator privileges and run the command If there is not enough free space on the copy destination the Compressed Folders Error occurs when you run the mdump command Make sure that there is a free space that is comparable to th...

Page 247: ...ropriate and then retry this command For information about how to set up the memory dump settings see 8 2 2 Configuring settings related to a memory dump A Complete memory dump is specified to be collected The file name of the memory dump must be correctly input The memory dump file must be able to be overwritten After the area for the memory dump file is allocated the partition used for allocatio...

Page 248: ...ct a Complete memory dump option Error Free disk space is too low The free space on the disk is too low Increase the free space on the disk and retry Error Systemcall failed s x s Name of the Windows API function where the error occurred x Error code from the Windows API An internal error has occurred You do not have the privilege to run this command Please run this command again on Administrator ...

Page 249: ...and displays both the information about the equipment and the settings of the RAS software status Displays the status of the current equipment including the status of the fan and the temperature inside the chassis setting The command displays the configuration information of the RAS software e File name The output is not displayed at the command prompt but instead stored in the file specified by t...

Page 250: ...an1 status Normal Front fan2 status Normal Temperature condition Internal temperature status Normal Internal temperature value 28 deg C RAID condition 1 Array1 Status Optimal RAID level 1 Drive condition Drive bay1 Type HDD Status Healthy Used hours 2000 hours Drive bay2 Type HDD Status Smart Detected Used hours 5 hours Drive bay3 Type HDD Status Healthy Used hours 5 hours Memory condition DIMM A2...

Page 251: ...rive used hours monitoring setting Function is available Enable Drive bay1 Enable Drive bay2 Enable Drive bay3 Enable Advanced Time limit of drive bay1 20000 hours Time limit of drive bay2 20000 hours Time limit of drive bay3 20000 hours Digital LED setting Show Hardware status ON Popup setting Function is available Disable Advanced Fan Enable Temperature Disable SMART Disable Used hours Enable RA...

Page 252: ...ut item Description xx fan status yy xx Shows the name of the fan PS Power fan Front fan1 Front fan1 Front fan2 Front fan2 yy Shows the status Normal The fan is operating normally Error The fan is not operating normally Temperature condition section Shows the various statuses related to temperature The following table shows the list of items in this subsection and their respective descriptions Out...

Page 253: ...nly when the task has started Media Error Shown only when a media error is detected during the task RAID level vv vv RAID level in the representation below 1 RAID1 Drive condition section Shows the status of a drive The following table shows the list of items in this subsection and their respective descriptions Display item Description Drive bayxx xx Shows the drive bay number Status yy yy Shows t...

Page 254: ...the following subsections Automatic shutdown setting section Shows the automatic shutdown setting The following table shows the list of items in this subsection and their respective descriptions Output item Description Fan xx xx Shows whether the system is automatically shut down when a fan failure occurs ON Automatically shut down OFF Not automatically shut down Temperature yy yy Shows whether th...

Page 255: ...timeout when the watchdog timer is automatically retriggered Interval zz zz Shows the interval of retriggering when the watchdog timer is automatically retriggered Drive failure prediction setting section Shows the Self Monitoring Analysis and Reporting Technology SMART setting The following table shows the list of items in this subsection and their respective descriptions Output item Description ...

Page 256: ... whether the drive bay 2 power on used hours monitoring function is enabled or disabled Drive bay 3 uu uu Shows whether the drive bay 3 power on used hours monitoring function is enabled or disabled Advanced Shows the advanced settings Time limit of drive bayyy zz yy Shows the drive bay number zz Shows the threshold used for the drive power on used hours monitoring function Digital LED setting sec...

Page 257: ...is abnormal Enable Displayed Disable Not displayed SMART aa aa Shows whether a pop up is displayed when SMART is detected Enable Displayed Disable Not displayed Used hours bb bb Shows whether a pop up is displayed when the drive power on used hours exceeds the threshold Enable Displayed Disable Not displayed RAID cc D model only cc Shows whether a pop up is displayed when abnormal RAID status is d...

Page 258: ...f User Account Control UAC is enabled start the command prompt with administrator privileges and run the command NOTE When you run the getrasinfo command log on to the computer by using an administrator account registered on the computer as a member of the Administrators group You cannot run multiple instances of the getrasinfo command simultaneously Start the command prompt with administrator pri...

Page 259: ...f the lamps on the front panel see 1 5 Name and Function of Each Part 1 The equipment does not start Check the operation of the equipment after the plug of the power cord is connected to the outlet in the order of the following steps 1 through 7 If there is an applicable item follow the link If there are multiple applicable items the first one has precedence 1 When the plug of the power cord is co...

Page 260: ...lackout in some cases See page 9 12 8 A blue screen is was displayed See page 9 12 9 The equipment cannot connect to the network See page 9 13 10 The network connection is unstable or the connection speed is slow See page 9 13 11 A CD or DVD cannot be recognized or cannot be read or written to See page 9 14 12 Writing to a CD or DVD fails See page 9 14 13 A CD or DVD cannot be ejected See page 9 1...

Page 261: ...tal LEDs for Status indication show alphanumeric characters and the system stops Possible cause An error was detected during POST 1 Make sure that the plug of the power cord is connected to the outlet 2 Make sure that the circuit breaker on the power distribution panel is on 3 If the standby lamp is turned on after steps 1 and 2 turn on the power switch When the equipment starts fans rotate and th...

Page 262: ...Action 1 If one of the following error messages is displayed take a corresponding action Error Remove Battery or Clear CMOS Load default value If this message is displayed each time the equipment starts the battery is dead Contact your system administrator or maintenance personnel Operating System not found There is an error in an HDD or the OS Check the following items i Check if a USB CD USB FD ...

Page 263: ... the equipment See 6 3 4 Installing and removing an extension board about removing an extension board 2 If the symptom persists after step 1 the OS may be corrupted If you have a recovery DVD restore the system drive back to the factory default using the recovery DVD Action NOTE Do not connect a USB device during the OS startup because the OS may not start normally When you change screens during t...

Page 264: ...1 Disconnect the keyboard cable and securely reconnect it to ensure stable connection 2 Connect the keyboard cable to another port 1 Enable the remote power on function according to 6 5 Enabling the Remote Power On Function Action Action 1 Check which OS is used If the OS s specification is not support the WOL function the WOL function is not available 2 Enable the WOL function according to 2 7 1 ...

Page 265: ...ii Make sure that the power cord for the fan is connected to a power connector A loose connection may have caused the symptom Remove the power cord for the fan from the power connector and then reconnect them When 21 is displayed on the Digital LEDs for Status indication The temperature is abnormal Check the following items i Make sure that the dust filter at the front of the equipment and the exh...

Page 266: ...overing from HDD failure in one side and replace an HDD When 4C is displayed on the Digital LEDs for Status indication RAID status is unknown RAS software cannot get RAID status Contact your system administrator or maintenance personnel When 4D is displayed on the Digital LEDs for Status indication Media error is occurred on RAID Read the description of RAS FEATURES MANUAL 2 8 2 and take action ac...

Page 267: ... To start Task Manager press Ctrl Alt Delete The Windows Security window will open Click Task Manager iii Restart the equipment 2 Press the reset switch to collect a memory dump Then restart the equipment When you request an analysis of the memory dump a service provided for a fee save the log after you restart the equipment see 8 4 Maintenance Operation Commands and contact our sales representati...

Page 268: ...atus indication If one of the status indication LEDs is lit in red this is a hardware error notification from the RAS software See 9 6 1 POST messages and take appropriate action If one of the status indication LEDs is lit in green a user application is using the LEDs to display characters Contact your system administrator or maintenance personnel Action 1 Check the description of the messages in ...

Page 269: ...re correct For information about how to set up the video card refer to the manual of the video card ii Turn off the main power switch Replace the video card with another one and check whether it works 6 When you use the display which supports MST Multi Stream Transport of the DisplayPort make sure the following items Refer to the manual attached to the display for the setting i If the Display can ...

Page 270: ...t ID4101 is recorded in the event log reduce the system load and use the system with a load that does not cause this kind of indication or recording Action 1 If the blue screen is still displayed record the STOP error code 0x00000080 and so on or distinguished name NMI_HARDWARE_FAILURE and so on 2 If you cannot record the STOP error code search the System category in the event log for the STOP err...

Page 271: ...place the LAN cable with another LAN cable 5 When you use network device check the following items i Make sure that the power of the network device is on ii Turn on the power of the network device first and then turn on the power of this equipment iii Replace the network device with other one to check whether the latter works Action 1 Re examine the network settings according to the instructions i...

Page 272: ... the DVD drive is recognized If the DVD drive is not recognized restart the equipment 4 Use another CD or DVD Action NOTE If you use a USB DVD drive depending on the DVD drive it may take around 10 minutes to read a disc CD or DVD at the startup of the equipment If this situation occurs you may be able to resolve this problem by selecting disable for Legacy USB Support on the Advance tab in the BI...

Page 273: ...y eject hole Do not insert an eject pin at an angle or apply too much force An eject pin does not come with the equipment If an eject pin is not available use instead a pin that fits the hole of the eject hole Action 1 Keyboard input may not be accepted temporarily due to a frozen application If the equipment responds to Alt Tab or Ctrl Alt Delete try the following procedure i Switch applications ...

Page 274: ...atter works 5 When you use a USB KVM switch read the user s manual that comes with the USB KVM switch The problem may be alleviated if you change settings such as emulation settings 6 If the OS starts while a serial port is receiving data use the serial port after the OS starts instead and see whether the problem goes away Action 1 Disconnect the cable for the USB device and securely reconnect it ...

Page 275: ...d to the outlet iii Turn on the power of the speakers iv Make sure that the volume level of the speakers is adequately adjusted v Make sure that the cable from the speakers is connected to LINE OUT vi When you record an audio signal from an audio device connect LINE OUT of the audio device to LINE IN of the equipment by using a cable LINE IN cannot be used as a MIC input vii Disconnect the cable f...

Page 276: ...he equipment When you request an analysis of the memory dump a service provided for a fee save the log after you restart the equipment see 8 4 Maintenance Operation Commands and contact our sales representatives 2 If you cannot restart the equipment at step 1 turn off the power of the equipment according to the instructions in Forcibly terminating the equipment below 3 If executing step 1 does not...

Page 277: ...is displayed by a device manager Possible cause Device Driver is not installed 1 When a device is A please refer to section 4 8 Display of Device Manager 2 When you implement an expansion board please install a device driver Action ...

Page 278: ...rce HFWRAS_SYS Table 9 1 STOP Error Codes No STOP error code or Distinguished Name Error Cause Action 1 0x00000080 NMI_HARDWARE _FAILURE The error cause is logged in event log Refer to Table 9 2 Action list for STOP error code 0x80 and take action If the error cause was not logged in event log contact the system administrator or maintenance personnel 2 0x00009221 The remote shutdown input signal w...

Page 279: ...iled code 0x9202 Hardware NMI Remove the extension board and replace it with another board and recheck operation For the replacement work see 6 4 Installing and Removing Components Uncorrectable Error at DIMM B2 Detailed code 0x9217 Uncorrectable memory error Check whether the main memory is mounted correctly If this error still occurs with the main memory mounted correctly it may be due to a main...

Page 280: ...ipment collects logs by using the Windows event log service The following procedure shows how to check the event log The display image assumes Windows 7 but it is similar other OS 1 Open Control Panel and click System and Security View event logs 2 The Event Viewer window opens Select Windows Logs and then select System or Application to check the system log or application log ...

Page 281: ... failure may be imminent on the drive of the drive bay 1 2 We recommend you back up the data and replace the drive 7 268 HFWRAS_SYS Error The computer was shut down because temperature became dangerous Read the description of abnormal temperature in 9 2 2 1 and take action accordingly 8 270 HFWRAS_SYS Information Used hours on the drive of the drive bay 1 exceeded prescribed value We recommend you...

Page 282: ...de 2 An error was generated by the RAS software while the software was running If restarting the equipment does not resolve the error contact the system administrator or maintenance personnel 19 771 HFWRAS_APP Error Because a wrong value is set up in registry value 1 default value 2 is set up If restarting the equipment does not resolve the error contact the system administrator or maintenance per...

Page 283: ... handling 27 2011 HFWRAS_SYS Information Rebuilding was completed But unreadable sectors were detected on the source drive Drive bay 1 Media error Read the description of 10 4 2 and take action accordingly 28 2012 HFWRAS_SYS Error Rebuilding failed due to error on the destination drive Drive bay 1 Read the description of 10 2 2 and build a RAID again 29 2019 HFWRAS_SYS Information Media error is o...

Page 284: ...notes the cumulative single bit error detection count No 17 1 denotes the slot number of the DIMM No 18 1 denotes the function terminated with an error 2 denotes the error code No 19 1 denotes the registry key that has an illegal value 2 denotes the default value of the registry key No 20 1 and 2 record one of the following combinations 1 2 Reset signal was input 0x9201 PCI Bus Parity Error 0x9202...

Page 285: ...nd memory Use this tool for example when you analyze the system load The display image assumes Windows 7 but it is similar other OS The following shows how to start the performance monitor 1 Click Start Control Panel System and Security Administrative Tools 2 Double click Performance Monitor 3 The Performance Monitor window opens Click Performance Monitor and then click ...

Page 286: ...w opens If you select items such as Processor Memory PhysicalDisk or Network Interface and click Add the performance of those items will be monitored Click OK 5 In the Performance Monitor window you can check the performance of the items you selected ...

Page 287: ...es Indicates the size of physical memory available for processes If this value indicates a decreasing trend it is likely that there is a memory leak 4 Pool Nonpaged Bytes Indicates the size of the memory area that will never be paged out to the disk and stays in the physical memory as long as it is allocated If this value indicates an increasing trend it is likely that there is a memory leak 5 Phy...

Page 288: ...epeatedly start and stop collecting performance counter data sometimes you cannot start or stop collecting performance counter data If this situation happens terminate Performance Monitor wait for a while restart Performance Monitor and then start collecting the data Performance Counter data cannot be collected If you cannot start collecting performance counter data even after you have restarted P...

Page 289: ... Power On Self Test POST is a function whereby the system BIOS makes routine checks for hardware failure when the power of the computer system is turned on If any failure is found the POST code corresponding to the location of the failure is displayed on the Digital LEDs for Status indication situated on the front of the equipment When a POST code is displayed the BIOS status lamp orange in the st...

Page 290: ...e may not be working properly 93 There may be a problem with a serial device Check if serial devices are connected correctly and the connected devices work properly 25 38 There may be a problem with a storage medium HDD USB memory or the like Check if they are installed properly If they are mounted properly the storage medium may be out of order 34 53 83 84 There may be a problem with a USB device...

Page 291: ...d for the drive in drive bay 1 We recommend you back up the data and replace the drive 32 Failure is predicted for the drive in drive bay 2 33 Failure is predicted for the drive in drive bay 3 41 1 The drive bay1 is abnormal Read the description of 10 4 2 and replace an HDD 42 1 The drive bay2 is abnormal 4C RAID status is unknown RAS software could not get the RAID status Contact your system admi...

Page 292: ... authorized by the Manufacturer Otherwise the existing data in the HDD may be lost Also always observe the recommended replacement interval for HDDs Refer to APPENDIX HANDLING REPLACEABLE COMPONENTS When HDD1 and HDD2 are installed their capacities must be the same Do not install HDDs with different capacity As a replacement HDD do not use an HDD previously used in the A model or the D model If yo...

Page 293: ...irroring The RAID1 is the Disk mirroring by the RAID controller The RAID1 constructs the system that two HDDs are combined and managed as one RAID1 system array Should one HDD fail you can read correct data from the other HDD RAID1 uses two HDDs but the capacity available is only equal to the capacity of one HDD ...

Page 294: ...nfiguration information may be inconsistent the equipment may not operate normally or the data in the HDD may be lost When you build a RAID1 system from scratch prepare two new HDDs selected from the models specified and tested by HITACHI Otherwise the data stored on the HDDs may be lost To build a new RAID1 system on the Equipment follow the procedure below This procedure is not necessary when yo...

Page 295: ...number HDD1 STATUS 1 HDD2 STATUS 2 Meaning of the HDD status lamps HDD status Lamp status Red Status of the HDDs OFF Both Both HDDs are working properly ON Either one One HDD has an error The power of the HDD with an error is OFF Flashing Either one Rebuild copy is ongoing Only the lamp of the copy destination HDD flashes Flashing Both Both HDDs have errors Including errors in the configuration in...

Page 296: ...on area You can also set the icon to be displayed in the notification area of the task bar from below 1 Click the arrow next to the notification area 2 Click Properties in the displayed menu 3 Click Select the icon to be shown on the task bar For Windows 7 make settings to right click the arrow next to the notification area click Customize allows you to make settings to show the icon in the notifi...

Page 297: ...essages and refer to the HF W6500 Model 55 50 RAS FEATURES MANUAL 3 The alarm lamp Red turns on HDD failure Either drive 4 MCALL external contact maintenance personnel call signal is closed See 5 8 2 External control specifications 5 Data is recorded using the event log See Section 9 4 Event Log 6 The HDD status of the RAID1 system is displayed in the Hardware status window Refer to the HF W6500 M...

Page 298: ...ly used in the A model or the D model If you do this equipment may not operate properly or the data on the HDDs may be lost because of configuration information mismatches or other reasons Mount an HDD securely Loose contacts and missing screws may result in a failure Do not subject an HDD you are mounting and the already mounted HDDs to shock while replacing an HDD Otherwise failure of the equipm...

Page 299: ...cations 3 Double click the hardware status icon shown in the notification area of the task bar to open the hardware status display window Check defective HDDs on the hardware status display window Hardware Status Window Note This window shows that the HDD in drive bay 2 is defective 4 Remove the defective HDD from the computer See 6 4 6 Installing and removing an HDD ...

Page 300: ...d confirm that the status of the HDD of the drive bay removed from the computer is shown as Not mounted If Not mounted is not shown wait for a while and then click the Refresh button again and confirm that the message Not mounted appears Hardware Status Window Click Refresh ...

Page 301: ...ours HDD without load Notice If rebuilding does not start with the HDD status lamp lit after about a minute remove the HDD and re execute from the procedure 5 After the HDD has been mounted on the equipment the drive bay status is shown on the hardware status display window until rebuilding is completed If it is not displayed click the Refresh button Hardware status display window Rebuilding in pr...

Page 302: ...s lamp turns off and RAID1 is restored On the hardware status display window click the Refresh button and confirm that the RAID status is shown as Optimal and the HDD status of the drive bay where the HDD was replaced is shown as Healthy Hardware Status Window Normal ...

Page 303: ... HDD with a new one For the replacement procedure see 6 4 6 Installing and removing an HDD After both HDDs have been replaced set up the equipment again and restore data from the backup file For how to set up the equipment again see 10 2 2 Newly setting up RAID1 Or recover the equipment by using the backup HDD See 10 5 2 Recovery Using Backup HDD Hardware Status Window Media Error ...

Page 304: ...cations until the rebuild is completed The rebuild takes about 3 hours HDD without load If you do not want to start the OS turn on the equipment and press the F2 key while the system initialization message is displayed to launch the BIOS setup menu 6 When the HDD status lamp turns off the rebuild process is complete In the Hardware status window confirm that both HDDs are healthy If the BIOS setup...

Page 305: ...ure in Both HDDs After you replace both HDDs set up the equipment again see 10 2 2 Newly setting up RAID1 and recover the data from the backup file Alternatively recover the equipment using a backup HDD See 10 5 2 Recovery Using a Backup HDD ...

Page 306: ...g an HDD 2 Store the removed HDD in a safety place as a backup HDD 3 Turn on the power to the equipment Then the RAID board automatically detects that a brand new HDD is mounted and starts the rebuild process Confirm that the HDD1 status lamp is flashing 4 The OS starts while the rebuild process is continuing The time it takes to rebuild depends on the application being run during the rebuild Ther...

Page 307: ... detects a brand new HDD and starts to rebuild the system Confirm that the HDD2 status lamp is flashing 5 The OS starts while the rebuild process is continuing The time it takes to rebuild depends on the application being run during the rebuild Therefore refrain from running applications until the rebuild is completed If you do not want to start the OS turn on the equipment and press the F2 key wh...

Page 308: ...nformation about the recommended replacement cycle see APPENDIX HANDLING REPLACEABLE COMPONENTS Follow the procedure below for periodic replacement Note The following is the procedure for replacing the HDD mounted in drive bay 1 When you replace the HDD mounted in drive bay 2 interpret drive bay 1 as drive bay 2 and the HDD1 status lamp as the HDD2 status lamp when following the procedure 1 If you...

Page 309: ...o in the Hardware status window confirm that both HDDs are healthy If the BIOS setup menu is started at step 5 open the upper menu Exit move the cursor to Exit Saving Changes and press Enter A message Save configuration changes and exit now is displayed Press Enter to restart the equipment ...

Page 310: ... take a few tens of seconds for the HDD1 status lamp to turn on 4 Execute steps 4 to 7 described in 10 4 2 1 Replacing an HDD with the equipment turned on and rebuild the array Hardware status icon NOTICE You need to have administrator privileges to execute step 3 Log on to the computer using an administrator account and click OFFLINE If User Account Control UAC is enabled in a confirmation messag...

Page 311: ...This Page Intentionally Left Blank ...

Page 312: ...temperature of the system unit is 25 C or less Note that when the average ambient temperature exceeds 25 C the replacement cycle may be shortened in some cases Replaceable component Recommended replacement cycle Note HDD 2 years If the equipment is running 24 hours 7 days a week the replacement cycle is two years If the equipment is not running 24 hours 7 days a week the HDD should be replaced eve...

Page 313: ...replace a component in order to for example repair equipment you may need to replace the component with a functionally compatible one If you repair a component in a manner not recommended by the Manufacturer proper operation of the component is not guaranteed ...

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