9. TROUBLE SHOOTING
9-15
(13) A CD or DVD cannot be ejected.
<Possible cause>
Writing to a disc is ongoing, or there is an error in the DVD drive.
(14) Keyboard input is not accepted.
<Possible cause>
An application has frozen, there is a problem with the cable connection, or the keyboard
has failed.
1. Check if writing to a disc is ongoing (the drive access lamp is on or flashing). You cannot
eject a disc during the write to the disc.
2. Press the eject button a couple of times (at least five times).
3. Insert an eject pin into the manual emergency eject hole. (Refer to “2.6.1 Inserting a CD
or DVD”) When the disc tray opens slightly, hold and pull it out by hand.
< NOTE >
・
Turn off the main power of the equipment before you eject a disc by using the
manual emergency eject hole. Do not insert an eject pin at an angle or apply too
much force.
・
An eject pin does not come with the equipment. If an eject pin is not available, use
instead a pin that fits the hole of the eject hole.
<Action>
1. Keyboard input may not be accepted temporarily due to a frozen application.
If the equipment responds to
Alt
+
Tab
or
Ctrl
+
Alt
+
Delete
, try the following procedure:
i) Switch applications by pressing
Alt
+
Tab
and identify which application has frozen.
ii) After you identify the frozen application, use Task Manager to terminate the application.
To start Task Manager, press
Alt
+
Ctrl
+
Delete
. The
Windows Security
window will
open. Click
Task Manager
.
iii) Restart the equipment.
2. Disconnect the keyboard interface cable and securely reconnect it to ensure a stable
connection.
3. Connect the keyboard interface cable to another port.
4. Replace the keyboard with another keyboard to check whether the latter works.
5. Reboot the equipment.
<Action>
Summary of Contents for HF-W6500
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