HIKVISION DS-PHA20-M, User Manual, Page: 108 / 127

When using APP to add devices, it is prompted that the device fails to be added, the device could
not be found, etc.
Solution:
Check the web page: whether the Hik-Connect is offline.
A.1.6 Alarm Information is Not Reported to APP/4200/Alarm Center
Fault Description:
After the alarm is triggered, the app/4200/ alarm center does not receive the alarm message.
Solution:
"Message push" - "alarm and tamper-proof notice" is not enabled. You should enable "alarm and
tamper-proof notice".
A.2 Mutual Exclusion of Functions
A.2.1 Unable to Enter Registration Mode
Fault Description:
Click the panel function key, and prompt key invalid.
Solution:
The panel is in "AP" mode. Switch the panel to "station" mode, and then try to enter the
registration mode again.
A.2.2 Unable to Enter RF Signal Query Mode
Fault Description:
Double-click the control panel function key, and the prompt button invalid.
Solution:
The panel is in "AP" mode. Solution: switch the panel to "station" mode, and then try to enter the
RF signal query mode again.
A.3 Zone Fault
A.3.1 Zone is Offline
Fault Description:
View status of zones which displays offline.
Hybrid Security Control Panel User Manual
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