HIKVISION DS-PHA20-M, User Manual, Page: 107 / 127

Appendix A. Trouble Shooting
A.1 Communication Fault
A.1.1 IP Conflict
Fault Description:
IP that the panel automatically acquired or set is same as other devices, resulting in IP conflicts.
Solution:
Search the current available IP through ping. Change the IP address and log in again.
A.1.2 Web Page is Not Accessible
Fault Description:
Use browser to access web pages and display Inaccessible.
Solutions:
1. Check whether the network cable is loose and the panel network is abnormal.
2. The panel port has been modified. Please add a port to the web address for further access.
A.1.3 Hik-Connect is Offline
Fault Description:
The web page shows that the Hik-Connect is offline.
Solution:
Network configuration of the panel is error, unable to access extranet.
A.1.4 Network Camera Drops off Frequently
Fault Description:
System reports multiple event logs of IPC disconnection and connection.
Solution:
Check whether the network communication or camera live view is proper.
A.1.5 Failed to Add Device on APP
Fault Description:
Hybrid Security Control Panel User Manual
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