Service
Diagnostics and Visual Checks (After Installation)
Page 4-6 MDE-4902E Encore® 700 S Start-up and Service Manual · February 2018
Diagnostics and Visual Checks (After Installation)
Diagnostics Mode
Run System Health Report (press
Clear
and swipe the CRIND diagnostic card,
verify the settings and ensure that the pump and door node versions are displayed).
Ensure that printer works, all CRIND options required are enabled, IP address,
pump IDs are set correctly, CRIND time set, card reader battery voltage is correct,
card reader type, PIN pad type, for any tampers present, and so on.
Verify if all the CRIND keys function correctly (including softkeys and auxiliary
keypad).
Go into the cash acceptor diagnostic and verify if the cash acceptor alarm switches
and activate door alarms.
Test the Applause Media System functionality (if customer has Applause Media
System).
Verify if the Applause Media System advertising is showing up on all the dispensers
during a fueling transaction.
Visual Checks and Transactions
Ensure that no wires are trapped in hinges, gaskets, or visible from the exterior of
the pump.
Perform a CRIND transaction [both credit and debit, fleet and loyalty cards
(if applicable)].
Ensure that the CRIND Light Emitting Diodes (LEDs) are functioning correctly.
Ensure that the Customer Premise Equipment (CPE)/Long Reach Ethernet [LRE
(turtle)] is powered up and operational (if applicable for Applause Media System).
Verify if the Americans with Disabilities Act (ADA) functions correctly (if
present).
Ensure that the communication with the POS is correct.
Ensure that the Price per Unit (PPU) does not blank out when dispensing.
Ensure that the CRIND prompting on the display, graphic quality, Applause Media
System content are present (if applicable).
TRIND: Verify the response obtained with the hand-held transponder tester.
Note: Verify that the units with the E500 square door have “Enable Wireless Sync
Option” turned on. Without this feature, TRIND units in E500 can interfere
with each other. For more information, refer to
CRIND Retrofit TRIND Settings”
.
Perform TRIND test in diagnostics. Ensure that the STAT and SYNC LEDs blink
on TRIND light board.
Power cycle the unit and verify if the unit is functioning correctly.
Test the cash acceptor in diagnostics and verify cash acceptor errors are not
showing up on the POS.
