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GILBARCO VEEDER-ROOT Encore 700 S, Start-Up And Service Manual

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GILBARCO VEEDER-ROOT Encore 700 S Start-Up And Service Manual Download Page 63

CRIND Communication Problems                                                 Troubleshooting Encore 700 S CRIND Communication Issues

MDE-4902E Encore® 700 S Start-up and Service Manual · February 2018                                                                                                Page B-3

Insite360 Encore not receiving 
any incremental logs from PCN, 
and PCN will not respond to 
remote commands such as PCN 
reset during a feature test. 

Verify that the Z-Modem cable is connected at P315 and on 
P1111 at the PCN (excludes E300 and Advantage).

Device is offline in Insite360 
Encore

Check Router Enabled D21 LED. If “ON Green”, SSoM is 
installed and running; does not mean it is configured 
properly. If LED is OFF, replace the assembly.
Check SSoM WebApp configuration.
Ping the SSOMs internal IP address using Laptop Service 
port.
Check SSoM software version if connected to FlexPay IV. If 
at 1.3.13, SSoM will need to be upgraded to latest version. 
Call the Gilbarco Help Desk.

CRIND showing down in the 
Insite360 Encore

Check the CAT5 cable connections from DCM2.2 and ping 
the CRIND IP Addresses using laptop service port. SSoM 
WebApp might be misconfigured.

Error found during SSoM 
Registration

Perform “Check Internet” test in SSoM webapp.
Verify the SSoM configuration.
Check physical connections to internal devices and back 
room hardware.

Router Enabled LED ON and 
SSoM Registration LED blinking 
but still device showing offline in 
Insite360

Reboot the dispenser manually.

Insite360 Encore is not able to 
perform remote warmstart feature

Verify that the Z-Modem cable is connected at P315 and on 
P1111 at the PCN.
Ensure that the PCN is at minimum version.
Ensure that the correct power supply cable (M07973A006) is 
installed.
Ensure that the power supply meets minimum requirements.

Z-Modem showing Down status 
in the Insite360 Encore

Verify that the Z-Modem cable is connected at P315 and on 
P1111 at the PCN.

Two-wire showing Down status in 
the Insite360 Encore 

Check connections P303 on DCM2.2 and P1109 on PCN.
Verify that Jumper J6 is set to 45 mA.

Screen Stuck at the Card Reader 
Error Symbol on FlexPay IV

Check CAT5 connections on DCM2.2 and at the card reader. 
Check for dismouted card reader and tamper event.
Ping card reader from laptop service port.

Symptom

Potential Causes

Check/Remedy

Summary of Contents for Encore 700 S

Page 1: ...Encore 700 S Start up and Service Manual MDE 4902E ...

Page 2: ...ac System 1000 and PAM 1000 E105106 Dell DHM Minitower E165027 G SITE and Passport Systems National Conference of Weights and Measures NCWM Certificate of Conformance CoC Gilbarco pumps and dispensers are evaluated by NCWM under the National Type Evaluation Program NTEP NCWM has issued the following CoC CoC Product Model CoC Product Model 02 019 Encore Nxx 02 036 Legacy Jxxx 02 020 Eclipse Exx 02 ...

Page 3: ...s 3 8 Setting IP Addresses 3 9 Applying Network Settings 3 12 Viewing Network Settings 3 13 Hiding Network Settings 3 13 Adjusting Audio Volume Level 3 15 Setting Default Personality 3 16 Setting Date and Time 3 17 4 Service 4 1 Encore 700 S Block Diagrams 4 1 Diagnostics and Visual Checks After Installation 4 6 Encore 700 S PCBs 4 7 LEDs 4 7 FlexPay Control Board FCB M11930K001 4 16 DCM2 2 4 19 D...

Page 4: ...uary 2018 Appendix B Troubleshooting Encore 700 S CRIND Communication Issues B 1 CRIND Communication Problems B 1 Appendix C Encore 700 S Start up Checklist C 1 Appendix D Encore 700 S Recommended Spare Parts D 1 Appendix E FlexPay II CRIND Retrofit TRIND Settings D 1 Index Index 1 ...

Page 5: ... refer to MDE 5314 Insite360 Encore Remote Management Installation Start up and Service Manual Figure 1 1 Encore 700 S CRIND System Encore 700 S CRIND System The Encore 700 S CRIND system is certified as Payment Card Industry Unattended Payment Terminal PCI UPT 1 X compliant and is designed to provide enhanced security to the fueling environment The CRIND device uses a 5 7 inch color or 10 4 inch ...

Page 6: ...allation Start up and Service Manual FlexPay EPP and SCR FlexPay IV Installation and site preparation for the Encore 700 S is identical to that of the Encore 500 S For installation and site preparation details refer to MDE 3985 Encore Installation Manual MDE 3902 Call Button Kit K96636 01 for Encore Dispensers and MDE 3802 Encore and Eclipse Site Preparation Manual IMPORTANT INFORMATION Recommende...

Page 7: ...ons Platform PCA Printed Circuit Assembly PCB Printed Circuit Board PCI Payment Card Industry PCN Pump Control Node PIP Peripheral Interface PCB POS Point of Sale PIN Personal Identification Number PPN Product Part Number PPU Price per Unit RKL Remote Key Loading SCR Secure Card Reader SPOT Secure Payment Outdoor Terminal SRED Secure Reading and Exchange of Data SSoM Secure System on Module TAC Te...

Page 8: ...used in Encore 700 S product PCI An independent council originally formed by American Express Discover Financial Services JCB MasterCard Worldwide and Visa International with the goal of managing the ongoing evolution of the Payment Card Industry Data Security Standard PCI DSS POS Device in the typical retail fueling environment that owns the interface to the card acquirer RS 232 Standard for seri...

Page 9: ...he affected unit s A total electrical shut off of the affected unit s Read the Manual Read understand and follow this manual and any other labels or related materials supplied with this equipment If you do not understand a procedure call a Gilbarco Authorized Service Contractor or call the Technical Assistance Center TAC at 1 800 743 7501 It is imperative to your safety and the safety of others to...

Page 10: ...hemical known to the State of California to cause birth defects or other reproductive harm WARNING In an Emergency Inform Emergency Personnel Compile the following information and inform emergency personnel Location of accident for example address front back of building and so on Nature of accident for example possible heart attack run over by car burns and so on Age of victim for example baby tee...

Page 11: ... Do not allow open flames smoking or power tools in the area Do not expose yourself to hazardous conditions such as fire spilled fuel or exposed wiring Call emergency numbers Before visiting a site for a field trial the technicians servicing or installing the Encore 700 S must complete Gilbarco safety training Safety vests must be worn at all times when at the site Ensure compliance with safety ru...

Page 12: ...Page 2 4 MDE 4902E Encore 700 S Start up and Service Manual February 2018 Important Safety Information This page is intentionally left blank ...

Page 13: ...nced security of the FlexPay UPT you must press Enter after each key entry when using CRIND diagnostics IMPORTANT INFORMATION Note For more information on Encore 700 S Electronics CRIND Basic Input Output System BIOS refer to MDE 4185 CRIND Encore 700 S Electronics CRIND BIOS Configuration Interface Manual To access CRIND diagnostic programming proceed as follows 1 Insert and remove the CRIND diag...

Page 14: ...e In most of the screens pressing Cancel returns to the previous menu CRIND IDs The CRIND IDs function allows you to program the CRIND ID for the side that is in front of you 1 From the CRIND Config menu press 1 Enter The CRIND IDs menu is displayed Figure 3 3 CRIND IDs Menu CRIND IDs 1 CRIND ID Side 1 Cancel Exit Note Each CRIND device is programmed separately by inserting the CRIND diagnostic ca...

Page 15: ... digit CRIND ID To enter a two digit CRIND ID for example 32 press 3 Enter and 2 Enter Legal values for this field are 1 32 and 99 Setting the value as 99 configures the side not to answer polls on the CRIND communication loop This is useful for field troubleshooting and diagnostic purposes 4 Press Enter to save the edited CRIND ID and exit The CRIND IDs menu is displayed OR Press Cancel to discar...

Page 16: ...CRIND side Internet Protocol IP addresses must not be changed from factory default unless one of the following three conditions apply 1 The site requires a non standard IP scheme 2 The site is configured for non standard CRIND IDs 3 Some third party Point of Sale POS systems start with 0 instead of 1 as their first CRIND ID For example dispenser 1 is configured for CRIND IDs 1 4 instead of 1 2 WAR...

Page 17: ...M A 10 5 55 71 UX 300 A 10 5 55 72 UPM B 10 5 55 73 UX 300 B 10 5 55 74 GSoM A 10 5 55 75 GSoM B 10 5 55 76 Default Gateway 10 5 55 1 Netmask 255 255 255 0 SM Server 10 5 55 66 IP Addressing 10 5 55 70 CRIND ID MDE 4902E Encore 700 S Start up and Service Manual February 2018 Page 3 5 Configuring Network for Sites with DCM2 or Earlier without SSoM Start up The IP addressing scheme for the units wit...

Page 18: ...s configured for non standard CRIND IDs 3 Some third party POS systems start with 0 instead of 1 as their first CRIND ID For example dispenser 1 is configured for CRIND IDs 1 4 instead of 1 2 WARNING WARNING Note The CRIND device on each side is independent of the CRIND device on the other side Each side must be programmed individually From the Main Menu press 3 Enter The Network Config menu is di...

Page 19: ...ult Gateway 172 16 100 254 Netmask 255 255 255 0 SM Server 10 5 55 66 MDE 4902E Encore 700 S Start up and Service Manual February 2018 Page 3 7 Configuring Network with DCM2 1 with SSoM and Later Hardware Start up The IP addressing scheme for the units with SSoM is 172 16 100 XXX Note Each dispenser with an SSoM can be set to the same IP scheme across the entire forecourt The SSoM will need to be ...

Page 20: ...ode may be assigned to an incorrect IP address If the CRIND ID is based on a non standard setting ensure that the IP is set properly The normal patterns for CRIND IDs are 1 2 3 4 5 6 and so on Due to different types of POS systems and forecourt configurations some sites may elect to set non standard CRIND IDs 2 The IP addresses must agree from side to side If the IP addresses do not agree you will...

Page 21: ...P screen is displayed Figure 3 10 CRIND Side A IP example without SSoM CRIND Side A IP 000 000 000 000 Enter number blocks using three digits each with leading zeros if necessary IP block range 000 255 Example 010 005 055 071 Clear Erase Entry Enter Save Value and Exit Cancel Discard Changes and Exit Notes 1 When setting the IP Addresses press Enter after each digit For example for IP address 10 5...

Page 22: ... To set Side B IP address number block must be in the 000 255 range and has to be completed with leading zeros as follows Press Clear to erase all entered digits and start again Press Enter to validate if it is a correct IP address and to store the result If the IP address is not valid the input is cleared Press Cancel to discard the input and return to Set IP Addresses menu Setting SMART Merchand...

Page 23: ... using three digits each with leading zeros if necessary Netmask block range 000 255 Example 255 255 255 000 Clear Erase Entry Enter Save Value and Exit Cancel Discard Changes and Exit To set Netmask address number block must be in the 000 255 range and has to be completed with leading zeros as follows Press Clear to erase all entered digits and start again Press Enter to validate if it is a corre...

Page 24: ...n to Set IP Addresses menu Applying Network Settings To activate Network settings the required network settings MUST be applied IMPORTANT INFORMATION From the Network Config menu press 3 Enter The Apply Network Settings screen is displayed Figure 3 15 Apply Network Settings Apply Network Settings Network settings applied Cancel Exit After performing IP programming on one side repeat it on the othe...

Page 25: ...re displayed see Figure 3 16 Side A IP Address Other Side IP Address SMART Merchandising Server IP Address Network Mask Gateway Address Notes 1 For single side units CRIND Other Side IP address displays what is expected to be the IP address not the real IP address 2 If the SMART Connect option is disabled then the SMART Connect Server IP address is not displayed Hiding Network Settings From the Ne...

Page 26: ...settings Figure 3 18 Network Settings Hidden Network Config Network settings hidden 1 Unhide Network Settings Cancel Exit Press 1 Enter The warning message shown in Figure 3 19 is displayed Unhiding Network Settings will reset IP addresses to factory values Figure 3 19 Unhide Network Settings Unhide Network Settings WARNING Network settings are currently hidden If you unhide them the settings will...

Page 27: ...st the audio level The value can be adjusted depending on the ambient noise level of the forecourt To adjust the audio volume level proceed as follows 1 Press 1 Enter for the Main Menu 2 Press 2 Enter for device configuration 3 Press 2 Enter for audio settings 4 Press 1 Enter for side 1 Figure 3 20 Volume Side 1 Volume Side 1 20 Volume Range 1 99 Test Number Keys Direct Entry Clear Erase Entry Up ...

Page 28: ...s Menu is displayed 2 From the Parameters Menu press 1 Enter The Display Manager Menu is displayed Figure 3 21 Display Manager Menu Display Manager Menu 1 Set Default Personality Cancel Exit 3 From the Display Manager Menu press 1 Enter The Set Personality Menu is displayed Figure 3 22 Set Personality Menu Set Personality Menu 1 Blue 2 Green 3 Tiger 4 Red 5 Sunset 6 Eagle Enter Next screen Page 1 ...

Page 29: ...xit 2 Type all digits from right to left and press Enter after each digit All fields must use leading zeros to pad the fields as required The field definitions are as follows MM Month for example 02 February DD Day of month for example use 04 for 4th day of month YYYY 4 digit year hh hour based on 24 hour clock for example 16 4 PM mm minutes Note If an error occurs press Clear to clear the field 3...

Page 30: ...the following menus is displayed a If the date time entered is valid then the confirmation screen is displayed for about three seconds as shown in Figure 3 25 and the screen automatically returns to the CRIND menu Figure 3 25 Set Date Time Successful Confirmation New date time is 02 16 2011 15 48 b If the date time entered is invalid then the error screen is displayed for about three seconds as sh...

Page 31: ...Encore 700 S Block Diagrams Service MDE 4902E Encore 700 S Start up and Service Manual February 2018 Page 4 1 4 Service Encore 700 S Block Diagrams Figure 4 1 Encore 700 S Block Diagram 1 ...

Page 32: ...Service Encore 700 S Block Diagrams Page 4 2 MDE 4902E Encore 700 S Start up and Service Manual February 2018 Figure 4 2 Encore 700 S Block Diagram 2 ...

Page 33: ...370B001 DISPLAY COLOR 10 4 inch 10 4 inch Display Connections M09115A001 FCB Rear View To the Display Back lights 10 4 inch Back light dimming only not currently supported To 24 VDC Power Source To P401 on the HIP Board M09115A001 FCB M09115A001 FCB To the Display Back Lights Back light power and dimming M09115A001 FCB Rear View M10369B001 Display Color 5 7 inch 5 7 inch Display Connections P602 V...

Page 34: ...Service Encore 700 S Block Diagrams Page 4 4 MDE 4902E Encore 700 S Start up and Service Manual February 2018 Figure 4 4 Block diagram for DCM2 2 Two Wire Configuration Dedicated ...

Page 35: ...Encore 700 S Block Diagrams Service MDE 4902E Encore 700 S Start up and Service Manual February 2018 Page 4 5 Figure 4 5 Block diagram for DCM2 2 Two Wire Configuration Non Dedicated ...

Page 36: ...rom the exterior of the pump Perform a CRIND transaction both credit and debit fleet and loyalty cards if applicable Ensure that the CRIND Light Emitting Diodes LEDs are functioning correctly Ensure that the Customer Premise Equipment CPE Long Reach Ethernet LRE turtle is powered up and operational if applicable for Applause Media System Verify if the Americans with Disabilities Act ADA functions ...

Page 37: ...dimensions are in millimeters 1 1456 2730 USB Connector Pin 1 1 10 inch Pitch Status and Error LED Service LED Service Pin Push Button LonWorks Connector Pin 1 512 LEDs This section provides the LEDs and the connector details in the PCBs Board Connections and Cables The following table lists the connection details Connector Via Cable To Board At Connector 5 pin connector M07751A001 M09112A001 P306...

Page 38: ...he status error LED status details Status Description Green blinking Normal communication Red Error Figure 4 7 shows the Encore 700 S Peripheral Interface PCB PIP Figure 4 7 Encore 700 S PIP M09112A001 Printed Circuit Assembly PCA To TRIND Connect to Pump Download Port A Side only To Cash Acceptor through P302x on HIP To Barcode Interface Board 3 pin Power Input Beeper Volume Low None Medium Jumpe...

Page 39: ...e following table lists LED display and the connection details Color Designation Description FlexPay Generic Color Amber D1 FLASH drive over current D11 USB port P306A over current D7 USB port P306B over current D2 USB port P308A over current D12 USB port P308B over current Green D8 FLASH drive connected D4 USB port P306A Connected D14 USB port P306B Connected D9 USB port P308A Connected D5 USB po...

Page 40: ...ne Low 1 2 Medium 2 3 Loud USB Connection from UPT CRIND Used for USB Serial Connection on P203 Board Connections and Cables The following table lists the connection details Connector Via Cable To Board At Connector P203 M07970A002 M01922A003 P111 Side A only P312 M03695B004 M09115A001 P412 P214 M09266A001 M09115A001 P414 LEDs on Beeper Interface PCA The following table lists the LED display detai...

Page 41: ... 4 11 Figure 4 9 shows the HIP interface PCA Figure 4 9 HIP Interface PCA M07895A001 Connector to Cash Acceptor Two wire Connection to Pump for MOC Mode To P402 on A Side Two wire Connection to POS Used to Connect the A and B Side Units and for Laptop Access Field Wiring for Applause Media System ...

Page 42: ...e HIP 2 interface PCA Figure 4 10 HIP 2 Interface PCA Connector to Cash Acceptor Two wire Connection to Pump for MOC Mode CRIND two wire connection to POS Used to Connect the A and B Side Units and for Laptop Access Field Wiring for Applause Media System To P402 on Side A Pump two wire connection to POS Generic Mode only ...

Page 43: ... LEDs on HIP Interface PCA The following table lists the LED display details Color Designation Description Green D1 5 V power Yellow D2 RX from pump MOC mode only will be on solid for Generic D3 TX to pump MOC mode only D4 TX to POS D5 RX from POS LEDs on HIP 2 Interface PCA The following table lists the LED display details for HIP 2 Color Designation Description Red D6 CRIND two wire polarity rev...

Page 44: ...RIND Board M09229 The intercom board will be in customer talk mode for eight seconds after hearing the attendant Each time the attendant talks another eight seconds is allowed The time can be extended to 16 and 32 seconds by using the JP2 and JP3 jumpers To Speaker JP2 16 seconds JP3 32 seconds Board Connections and Cables The following table lists the connection details Connector Via Cable To Boa...

Page 45: ...interface PCA Figure 4 12 Barcode Scanner Interface PCA M10402A001 Note This board is part of the Scanner Assembly M07662A002 A003 and is not sold separately Board Connections and Cables The following table lists the connection details Connector Via Cable To Board At Connector P1520 M01304B002 M01304A001 J1 P1521 M08010A002 M09112A001 P201 ...

Page 46: ...destroy the board The display jumper on rear side of FCB must be set before the installation of the FCB Set according to the CRIND display size in the unit see Figure 4 13 Figure 4 13 FCB M09115A001 P412 USB to PIP or Beep P601 P603 is Dimming only for 10 4 Power and Dimming for 5 7 P411 is 24 VDC Feed from TB 3 on M07555 Power Supply P504 P505 Speaker Connections P504 is Mono P502 USB to CRIND Pr...

Page 47: ...12A J312B P506 M07957A004 M10206B001 M10206B002 M08430B002 P402 M07702A016 M08228B001 M10728B001 M07895A001 J302A J302B P414 M09267A001 M09112A001 M09232A001 J214 If FCB corrupts the software recover jumper JP1 allows the FCB to boot from another duplicate base image Install JP1 to recover the corrupt FCB see Figure 4 14 Figure 4 14 FCB LEDs and Jumper Assignment SCR Communication Pump Communicati...

Page 48: ...ode after the CRIND device comes up completely EPP The EPP LEDs are active and indicate communication to FlexPay EPP POS OTI The POS OTI LEDs are active and indicate communication to POS through HIP Lost Key The Lost Key LEDs are ON if the secure key is lost requires FlexPay CRIND Control Board replacement Else the Lost Key LEDs are OFF Secure ACT The Secure ACT LEDs are blinking normal blinks at ...

Page 49: ...P HomePlug jumper is installed ON Good CPU is running but does not indicate that there is a connection to the BRCM2 X in back room Internal CCP status only D20 SSoM REG Registered to the cloud D19 SSoM USB USB port activity LED D13 ETH LINK ACT Same as DCM2 1 HomePlug jumper is OFF P304 direct ethernet connection active D18 HomePlug HomePlug is active and connected to BRCM2 2 1 or 2 2 D21 LED Rout...

Page 50: ...ed and has Cloud connectivity P304 ETH Link Act Orange ON When we use CAT 5 configuration OFF When we use HomePlug DCM2 2 Connectors The following table lists the port numbers and functions of DCM2 2 connectors DCM2 2 Connector Port Number Function 3 pin MTA 156 P301 24 VDC power input 2 pin MTA 156 P306A 24 VDC power output fused This is primarily used to power the DCM in Applause Media System 5 ...

Page 51: ...nnection active P304 A B disabled X High speed connection inactive P304A and P304B connects to Category 5 CAT 5 running through the conduit for high speed connection if used J4 X Unit is connected to a Passport POS MOC X Unit is connected to a third party POS Generic J5 X VLAN is enabled FlexPay II only X VLAN is disabled J6 B Pump communications Install the jumper on the B position for the 45 mA ...

Page 52: ...Service DCM2 2 Page 4 22 MDE 4902E Encore 700 S Start up and Service Manual February 2018 This page is intentionally left blank ...

Page 53: ...each time the function is accessed on each FlexPay component The equipment that calculates the password is kept in a secure environment in a Gilbarco maintenance facility The process to generate a password is accessible to authorized maintenance technicians only The Encore 700 S CRIND to be activated must be securely mounted before commencing the process Unbolting an Encore 700 S CRIND keypad Enco...

Page 54: ...as follows 1 Power up the Encore 700 S CRIND device The Product Part Number PPN is displayed on the screen see Figure 5 1 Note the 8 digit serial number when the unit first powers up The right most six digits of the serial number is the password for the Service Menu Note The message Out of Service normally appears when the unit first powers up Figure 5 1 Powering up Encore 700 S CRIND The PPN is a...

Page 55: ...ackage versions is displayed momentarily see Figure 5 3 Figure 5 3 Software Packages Screen 1 enter setup appears at start up and also when the FlexPay card reader requires activation 3 Press 1 Enter The Service Menu screen appears Figure 5 4 Service Menu Screen 1 4 Enter the right most six digits of the serial number and press ENTER OK The Service Menu Main Menu is displayed Note If you do not en...

Page 56: ...Mode Select is available on Bundle 6X Y ZZ only 5 Press 2 Enter to enter the Security Setup Menu This menu is used to activate security mounting sensors The Encore 700 S CRIND software modules are not activated and system communications are not possible until the unit s mounting sensors are activated The menu displays the following UNIT SERIAL NUMBER PPN shown at start up UNIT CHALLENGE NUMBER Var...

Page 57: ...in a password call the Gilbarco Call Center at 1 800 800 7498 and inform the associate that you have an Encore 700 S CRIND device that requires activation 7 Option Description 1 UNIT ACTIVATION to activate the unit OK SAVE CHANGES AND EXIT CANCEL UNDO ALL CHANGES AND EXIT Enter the matching password into the Security Setup Menu and press OK After you enter the password correctly the system will sh...

Page 58: ... Note It is not possible to enable only one component and retain the other components in an inactive state Contrary to activation the de activation procedure does not require keypad entries Therefore no options are available in the menu When the system sensors detect that a module with mounting sensors is dismounted it automatically self deactivates The activation procedure must be repeated At eac...

Page 59: ... diagnostic messages is displayed on the Encore 700 S CRIND screen Yellow Screen This indicates that the system has found an active package in its memory and has started to install it A progress bar is displayed Figure A 1 Yellow Screen Red Screen This indicates that alarm s is are running in the module s The module that is damaged or is in alarm status is not indicated Figure A 2 Red Screen ...

Page 60: ... the system is activated is running correctly and is waiting for a master device connection Figure A 3 Blue Screen Green Screen This indicates that the system is running but has not been activated through the commissioning process In this situation the Encore 700 S CRIND will automatically enter the Service Menu Figure A 4 Green Screen ...

Page 61: ...t seated in those connectors can cause this problem The LON to USB board connection does not fail frequently Green screen at power up Requires activation from FlexPay EPP tamper or removal Call Gilbarco Technical Assistance Center TAC to activate the unit CRIND device comes up with picture of the FlexPay EPP and X through the FlexPay EPP on the CRIND screen Communication error to FlexPay EPP Reboo...

Page 62: ...pplication download to occur Observe the POS communication LEDs on the FlexPay CRIND Control Board on both sides of the unit TX and RX must glow to indicate a POS application download For LED descriptions refer to this manual The third party POS application download fails Wrong configuration in the third party POS application Verify that the third party POS system is programmed 5 7 inch monochrome...

Page 63: ... port SSoM WebApp might be misconfigured Error found during SSoM Registration Perform Check Internet test in SSoM webapp Verify the SSoM configuration Check physical connections to internal devices and back room hardware Router Enabled LED ON and SSoM Registration LED blinking but still device showing offline in Insite360 Reboot the dispenser manually Insite360 Encore is not able to perform remote...

Page 64: ...Troubleshooting Encore 700 S CRIND Communication Issues CRIND Communication Problems Page B 4 MDE 4902E Encore 700 S Start up and Service Manual February 2018 This page is intentionally left blank ...

Page 65: ...ause Media System Visual Checks and Transactions Ensure that no wires are trapped in hinges gaskets or visible from the exterior of the pump Perform a CRIND transaction both credit and debit Ensure that the Applause Media is present during a transaction Ensure that the CRIND LEDs are functioning correctly Ensure that the CPE LRE turtle is powered up and operational if applicable for Applause Media...

Page 66: ...er Note Verify that in Encore 300 500 square bezel NGP retrofit applications Enable Wireless Sync Option is set to Enabled Without this option enabled TRIND units can interfere with each other For more information refer to Appendix E FlexPay II CRIND Retrofit TRIND Settings on page E 1 Power cycle the unit and verify that the unit is functioning correctly after warmstart ...

Page 67: ...tercom Interface Board M09751A002 1 2 4 Right Softkey 10 4 M10206B001 2 4 8 Left Softkey 10 4 M10206B002 2 4 8 Replacement Backlight Bulbs for Color Display four bulb set this covers one display M10370B002 2 2 8 5 7 Color Complete Assembly M09193A002 10 4 Color Display Complete Assembly M10076A001 Replacement Pin for 10 4 Bracket M12234B001 1 1 2 USB to LON Interface Board used for Applause Media ...

Page 68: ...Encore 700 S Recommended Spare Parts Page D 2 MDE 4902E Encore 700 S Start up and Service Manual February 2018 This page is intentionally left blank ...

Page 69: ...ng changed as the read fields do not overlap except in lab simulators For proper operation of TRIND the Enable Wireless Sync Option must be enabled To enable the option proceed as follows 1 Enter CRIND Diagnostics by swiping the CRIND diagnostics card 2 Press 1 and Enter to access the Main Menu 3 Press 2 and Enter to access the Device Config Menu 4 Press 4 and Enter to access the TRIND Menu 5 Veri...

Page 70: ...FlexPay II CRIND Retrofit TRIND Settings Page E 2 MDE 4902E Encore 700 S Start up and Service Manual February 2018 This page is intentionally left blank ...

Page 71: ...002 4 9 M08010A002 4 9 4 15 M08631K001 D 1 M09112A001 4 7 4 15 M09115A001 4 9 4 13 4 14 M09193A002 D 1 M09232A001 D 1 M09259A001 4 14 M09266A001 4 9 M09281A001 4 9 M09751A002 D 1 M10076A001 D 1 M10206B001 D 1 M10206B002 D 1 M10369B001 D 1 M10370B001 D 1 M10370B002 D 1 M10371A001 D 1 M10402A001 4 9 D 1 M10590A001 4 14 M10661B001 D 1 M10728B001 D 1 M11930K001 D 1 M12234B001 D 1 M12760A001 D 1 M12806...

Page 72: ...is a registered trademark of American Express Company Easylon is a registered trademark of Gesytec GmbH EMV is a registered trademark of EMVCo LLC Ethernet is a registered trademark of Xerox Corporation Europay and MasterCard are registered trademarks of MasterCard International Inc Veeder Root is a registered trademark of Veeder Root Company Visa is a registered trademark of Visa Inc Wayne is a r...

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