Troubleshooting
Common Problems and Solutions
U41840-J-Z125-7-76
453
Ethernet Network Problems
describes corrective actions for problems occurring with the Ethernet network.
Table 24: Ethernet Network Problems
Problem
Corrective Action
The Ethernet link light on the
ETERNUS CS800 is not lit
when a cable is connected to
a hub or switch.
Check to make sure the Ethernet cable is not a cross-over
cable. Use only “straight” CAT-6 Ethernet cables.
Make sure the switch or port on the hub is not damaged or
inactive. Make sure the port on the ETERNUS CS800 is
not damaged. Contact the Fujitsu Customer Support
department (see
The Ethernet link light on the
switch or hub is not lit when a
cable is connected to
ETERNUS CS800 system.
Check to make sure the Ethernet cable is not a cross-over
cable. Use only “straight” CAT-6 Ethernet cables.
Make sure the switch or port on the hub is not damaged or
inactive. Make sure the port on the ETERNUS CS800 is
not damaged. Contact the Fujitsu Customer Support
department (see
ETERNUS CS800 system is
not visible on the Ethernet
network.
Try to ping the ETERNUS CS800 system IP address from
a host on the same network. If the ping reports round trip
times, the ETERNUS CS800 system is active. If not,
check the cables, switches, or hubs for damaged compo-
nents. If everything checks out, contact the Fujitsu
Customer Support department (see
ETERNUS CS800 remote
management pages are not
visible.
If you cannot connect to the ETERNUS CS800 remote
management pages, make sure your browser is
configured properly, e.g. check its proxy settings. Check if
the ETERNUS CS800 is visible on the network in general
(see above). As far as available, check firewall and proxy.
Contact the Fujitsu Customer Support department (see
).
An Ethernet cable is removed
during normal operation.
The system will discontinue use of the associated
Ethernet port. A Service ticket will be issued. The possi-
bility of errors exist. Reconnect the cable as soon as
possible. It is not necessary to power the system off.
Depending on the state of the system when the Ethernet
cable was removed, replication, system management, or
ingest may need to be restarted.
Summary of Contents for ETERNUS CS800 S5
Page 1: ...Edition June 2014 English ETERNUS CS800 S5 V2 3 1 User Guide ...
Page 14: ...Contents U41840 J Z125 7 76 ...
Page 30: ...Environmental Protection Important Information 28 U41840 J Z125 7 76 ...
Page 48: ...Network Configuration System Description 46 U41840 J Z125 7 76 ...
Page 80: ...Locating the Serial Number Hardware Description and Basic Operations 78 U41840 J Z125 7 76 ...
Page 116: ...Further Configurations Installing the ETERNUS CS800 S5 Modules 102 U41840 J Z125 7 76 ...
Page 150: ...The Remote Management Console Remote Management 136 U41840 J Z125 7 76 ...
Page 190: ...AIS Connect Configuration Wizards 176 U41840 J Z125 7 76 ...
Page 200: ...Current Activity Overview Home Page 186 U41840 J Z125 7 76 ...
Page 301: ...Configuration System U41840 J Z125 7 76 287 Figure 177 Network Configuration ...
Page 353: ...Configuration Contacts U41840 J Z125 7 76 339 Figure 211 Primary and Secondary Pages ...
Page 402: ...Reports Replication 388 U41840 J Z125 7 76 ...
Page 406: ...Hardware Status 392 U41840 J Z125 7 76 Figure 236 System Board Page ...
Page 432: ...Activity Log Status 418 U41840 J Z125 7 76 ...
Page 442: ...Service Tickets Alerts 428 U41840 J Z125 7 76 ...
Page 462: ...Reboot Shutdown Utilities 448 U41840 J Z125 7 76 ...
Page 470: ...Common Problems and Solutions Troubleshooting 456 U41840 J Z125 7 76 ...
Page 496: ...Additional Specifications for Scale Mode System Specifications S5 626 U41840 J Z125 7 76 ...
Page 634: ...Index 634 U41840 J Z125 7 76 ...